Audi Bridgewater
Today 9:00 AM - 6:00 PM
Customer Reviews of Audi Bridgewater
Review type:
Professional Respectful Fair
by Jeanette on 02/01/2025
Buying a car at Bridgewater Audi was a good experience. Juan listened carefully to what I wanted in a car and quickly gave me a few choices. What I appreciated most about my whole experience was that it was efficient and tailored to what I… wanted.
I felt as though the price was fair and there wasn’t any painful back-and-forth negotiating process.
Buying a car is not my favorite thing to do but buying it at Bridgewater Audi made it almost a pleasant experience. I would highly recommend stopping by and and finding out if they have a car for you.
34 reviews
Sort by:
Professional Respectful Fair
by Jeanette on 02/01/2025Buying a car at Bridgewater Audi was a good experience. Juan listened carefully to what I wanted in a car and quickly gave me a few choices. What I appreciated most about my whole experience was that it was efficient and tailored to what I… wanted. I felt as though the price was fair and there wasn’t any painful back-and-forth negotiating process. Buying a car is not my favorite thing to do but buying it at Bridgewater Audi made it almost a pleasant experience. I would highly recommend stopping by and and finding out if they have a car for you.Jeanette, we're delighted to hear that Juan and the Audi Bridgewater team made your car-buying experience efficient and pleasant. Thank you for recommending us, we appreciate it! Enjoy your new ride!
First New Car at 50
by PC on 01/19/2025Our sales representative, Mykhailo, was pleasant, professional and knowledgeable. I asked him questions on multiple models and he helped me make the best decision. I have always gone preowned, this is my first ‘new’ new car.Thank you for sharing your experience with Mykhailo and the team at Audi Bridgewater! We're delighted to hear that he helped guide you through choosing your first new car. Enjoy every moment in it!
Unprofessional
by KM on 12/21/2024updated 12/27/2024I dropped off the car at 7:30am. The service rep asked me if I am going to wait or not. I said depends on how long will this take. I then asked how long will this take, she said impatiently that she is alone and it will take time for… her to assist all the customersa d take the car to the service. It is not my fault that she is by herself. I am not sure why the service rep has to drive the car to the service. Any other service place, it is done by the service people or the delicate person who is outside to greet the customer. Obviously, there was no one. We'll, the rep never got back to me on the time. 2 hrs or so later, they told me that they replaced the light bulb but still require another part to get the light working. They did not have the part. I needed it working as soon as possible, so I can other service location. I called Audi Milburn, they checked and told me that they did not have the part, but right away told me that Audi Englewood has it. Why didn't this place check and tell me. They never offer and just told me no where would have it in stock. The bill came up to closed to $800 for a light bulb changed. I paid the bill and drove to Audi Englewood. I arrived there about an hour later. I told the rep there the light bulb was replaced and that it just needed that part as I was told by the people @ Bridgewater. An hour later, the people @ Englewood told me that the whole headlight needs to be changed. They ran diagnostic. They gave me a 10 pages report. Since they did not have the headlight, there was no point in replace that part which would have cost me another $1000.00. They said I can just take back the car with no cost. I called Audi Bridgewater and told the person on the phone what happened and that the issue was not the lightbulb. The person said I should speak to my rep, Sara, and she is not available. She would call me back. About 4 hrs later, no call back. So I called and Sara picked up the phone. I asked if she knew what happened. She said no. So basically no one told her what happened. After telling her what happened, I asked if she can do anything for me since I am out $800 and that was not the issue. She said I still need a light bulb. Would it be fair for me to pay for labor and then I will have to drive elsewhere and then be charged more to replace other part. She said $800 for the lightbulb is fair. I asked her if they ran any diagnostic before replacing the lightbulb. She did not answer me. Why even replace the lightbulb if that is not going to fix the issue. I told her I am going to let them do the right thing before I called the credit card company to dispute the charge.I apologize for the frustrating experience you had with our service department. It sounds like there was a lack of communication and thoroughness, which is not what we strive for. I understand your concerns about the charges and would like to help resolve this issue fairly. Please reach out directly so we can discuss how to make things right for you. Thank you, Michelle Sellers - Service Director - (908) 800-7604
Above and Beyond.
by Mike D on 10/24/2024Best Service. Responsive and engaged. Led by Michelle Sellers, the team Is communicative and professional. I have seen service centers before and find Bridgewater Audi and the entire World Auto Group (I own Toyotas too) service team… exceptional.Mike, we're delighted to hear that Michelle and the Audi Bridgewater team provided you with exceptional service. Thank you for your kind words and continued support of World Auto Group!
Audi Bridgewater is the best
by Uncle Steve on 08/12/2024Fantastic service team. From a quick appointment to completion of workSteve, it was our pleasure to assist you. Thank you from all of us here at Audi Bridgewater!
Great Experience
by Gary B on 07/25/2024Upon arrival greeted and directed to service advisor. Treated like a valued custoner with professionalism and courtesy. Ed, my service advisor along Anthony with whom I worked with in the past provide an experience that will meet your… expectations. You will oot be disappointed.Gary, we're delighted to hear that Ed and Anthony provided you with such a professional and courteous experience at Audi Bridgewater. Thanks for sharing your positive feedback!
Disappointed
by Audriana6 on 01/01/2024I purchased a very nice 2024 Audi A6 from Audi Mendham a few weeks ago, but Audi Bridgewater- Mendham would not release my plates and registration, held them for over two weeks based on their unsubstantiated claim that I still owed them… $271.00. Rather than intervene on my behalf to correct this error, the car salesperson doubled down on the demand for $271.00, attempted to blame me for the dealership’s alleged "miscalculations” and would not provide me with the “calculations” to support the dealership’s demands, despite my request for same. I fully credit Manager Kevin Kubat for accepting responsibility and exercising good judgment and customer service in his decision to release my plates/registration without further charge. I respect the fact that within minutes of our conversation, he told me, point blank “this is our fault” and delivered my tags and registration the next day via overnight mail. Nonetheless, this experience was stressful and sapped some of the joy that I should have experience purchasing a very nice new car. A few other concerns I mention now, only because the lack of professionalism displayed towards me after I fully paid for the car, leads me, with hindsight, to question the totality of events and circumstances surrounding the purchasing of the vehicle, the treatment I received and whether I was ever viewed and as a valued customer in the first place: 1. I believe that the car salesperson dismissed my concerns regarding certain desired specifications for the vehicle and my concern that I might have to drive on expired temporary tags for an extended period. I believe that the car salesperson should have considered before the order, that I had not purchased a vehicle in 10 years ( as they were told) and that there were certain features that would no longer automatically come with the vehicle, features which I later found out through review of the car manual, could have been ordered. But a very nice vehicle nevertheless, and I bought it. 2. I did not appreciate that the salesperson enabled/disabled certain features on the vehicle that I would have preferred to have managed on my own and at a later time, despite my having made it known to them. Also, while the vehicle’s interior is quite impressive, I was expecting more Opaki brown than black interior, based on what was shown to me before I ordered. Nonetheless a very nice vehicle and I purchased it. 3. I definitely did not appreciate the hard press attempt to sell additional add-ons at the point of sale and the unwillingness to accept No for an answer. 4. Lastly, I believe the car salesperson should not downplay a customer’s concerns regarding potential consequences of driving on out of state expired temporary tags for an extended period.. I decided on Audi Mendham since I thought that I would be treated with respect and professionalism that I had received when I purchased an A6 from them 10 years ago and that they would honor my loyalty. I was expecting more of a discount in appreciation for my loyalty but did not get that either. Nonetheless, a very nice vehicle and I purchased it. Just shocked that a dealership that sells high end vehicles would stress their customers over 200 bucks. With hindsight, I should have purchased my Audi elsewhere.Excellent experience
by Gary B on 11/01/2023Service depatment is professional and courteous. Upon arrival no waiting, explanation provided of the work to be performed. Ed the serice advisor is outstanding professional and with excellent communication. Definitely recommend for your… service needs. Service director Michelle Sellers best in the business.Gary, it's wonderful to know that Ed and Michelle provided you with such a professional service at Audi Bridgewater, that's the type of experience we always aim to provide to all of our customers. We appreciate your recommendation!
Persistent!
by Charligirl2019 on 09/24/2023Luc and Ed were persistent in not letting me walk away. In the end they really worked at reaching the best deal possible for me! And I drove my car away from the showroom! Ed and Luc were professional but most of all very kind and… accommodating. I thank you all for the great service and the experience! JMTaylorWe're so glad to know that Luc and Ed were able to assist you in finding the best deal here at Audi Bridgewater. It's wonderful to hear about your positive experience with our team. Thank you for sharing and enjoy your new car!
Audi A5 buying experience gets 5 stars.
by Mark from Florida on 08/20/2023Keith was great. Went out of his way to be helpful at every turn. We were just looking at used less expensive cars on the back lot without going into the showroom. Keith happened to be outside and we spotted a great looking new A5 in… Chronos Gray with the black optics package. He told us about it and offered a test drive. The dealer couldn’t get to the price point I was looking for that evening. Keith followed up the next day to see what they could do. Between additional discount and a decent trade in, they got me comfortable buying a car that was 2.5X what I originally thought we were going to get. The only downside, as with every dealer I’ve ever bought from is that the whole paperwork process takes longer than it should. However because of that Keith is personally dropping off my new car at my house Monday morning - now that’s personal service!Mark, it's great to know that Keith went above and beyond for you at Audi Bridgewater. We're glad we could make the paperwork process a bit easier by delivering your new A5 directly to you! Enjoy your ride!
Great experience
by Steven Hall on 08/03/2023Low pressure. Made sure it was the car I really wanted.Thank you for sharing, Steven! We appreciate your business here at Audi Bridgewater.
Best car buying experience I ever had!
by Lee Cruz on 07/09/2023Painless & no-pressure car buying negotiation. Sales rep (John) is knowledgeable & very accommodating. Negotiation was done in a proffessional manner.0Hi Lee! Thank you for sharing your positive experience at Audi Bridgewater. We're glad to hear that John provided a painless and no-pressure car-buying negotiation. Enjoy your new ride, and we hope to see you again in the future!
Amazing
by Nekiki on 05/27/2023John was very personable and professional during my purchase of my Audi Q5. He made the experience exceptional!Thank you for the review! We are so glad to hear that John delivered such a successful experience. Drive safely in your Audi Q5, and we hope to see you back at Audi Bridgewater!
Smooth process
by Doug G on 01/09/2023Sales team was very responsive and professional overall. Process was smooth and quick, and Joe was easy to work with. Considering the current marketplace, feel like I came out with a very good result.Thanks for taking a moment to recommend Audi Bridgewater to anyone who is in the market for a new ride, Doug. Our staff is very dedicated to sending our guests home in vehicles that are right for them so we hope you enjoy the new ride!
No loners??????
by Yarelin Minacapelli on 12/10/2022I paid over $100k for my car and they didn’t have a loaner the two times I had to have service? That is not good service . My first service was supposed to be 30 minutes long and after 3.5 hours I had stopped whatever it is that they were… doing because I had to pick my kids from school. I also requested a detailed invoice for a $250 service that I still not sure what it was for!Thanks, Bob
by DougB on 01/17/2018Bob Amaral was patient, knowledgeable, and thorough with us, He, and the rest of the team at Audi Bridgewater, worked through our challenges and helped us select what seems to be a great automobile. We recommend Bob for an excellent… purchasing experience.Buying a new car
by jill on 01/14/2018Hello I would like to highly recommend Yury Semenikhin a Audi Brand Specialist at Bridgewater Audi. He was Amazing! I purchased my car in 3 hours start to finish. I called approximately 1:30 in the afternoon and left with my car at… approximately 6:30 that evening. Yury made it the best experience I have ever had buying a new car, he was truthful, efficient and most of all his attention to customer service was truly outstanding. If you are thinking of buying a new Audio I would highly recommend Yury for your Audio Specialist. Thanks again Yury Jill Petrucci2018 A4 Purchase
by 2018A4Purchase on 12/18/2017updated 01/01/2018I had a fantastic experience at Audi Bridgewater (formerly of Mendham). This is the second Audi A4 I've purchased from this dealership and I couldn't be happier! My sales representative Robert Amaral was super friendly, patient, and… incredibly knowledgeable. The sales manager and financing team worked with me to make sure I received the best service possible! Thanks Audi of Bridgewater!Maxine at Audi Bridgewater
by Steve on 12/05/2017Maxine at Audi Bridgewater was fantastic! She brought the car to my house for my wife to test drive and the next day we closed the deal. Best experience ever!Got my dream car
by Ken on 12/04/2017I recently took delivery of my dream car, a red cpo 2016 S5, Dharam Patel my salesman was very knowledgeable, he was very helpful in getting me a good deal. I left feeling like I was treated well. Thank you Dharam, I am very happy with my… purchase.Dharam Patel saleperson
by Adam on 11/25/2017Dharam was a real pleasure to work with. No pressure, very knowledgeable, and very helpful throughout the entire process.
About our dealership
Jeanette, we're delighted to hear that Juan and the Audi Bridgewater team made your car-buying experience efficient and pleasant. Thank you for recommending us, we appreciate it! Enjoy your new ride!
by Audi Bridgewater on 02/03/2025