Nielsen Dodge Chrysler Jeep Ram
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Customer Reviews of Nielsen Dodge Chrysler Jeep Ram
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64 sales reviews
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Nielson is exploiting people in the car shortage
by Nielson Stinks on 11/03/2021We ordered a vehicle with an agreed upon lease rate and vehicle price. after waiting over 3 months we went to pick up the vehicle. Nothing was mentioned for the first hour as we are going through the process, but then they send us to… finance only to find out they are asking for an additional $75 a month or another $4,000 down on top of the original agreed $4,000. Should have seen this coming when they would not allow my wife to see or document the initial paperwork and order sheet claiming it was for their records only. Do not work with this dealership they are all [non-permissible content removed]. Because of the car crisis they don't care because they now have a vehicle on the lot that they know will be easy to sell. I had my 4 year old son crying as we walked out from this hell hole because for months he thought we were getting a new vehicle.Tried to lease a Cherokee
by NV on 02/09/2021I went in to lease a 2021 Cherokee Limited. Everything was fine until it came down to cost. As an affiliate reward member, there is supposed to be no haggling, I’m entitled to 1% below the dealer invoice plus any specials at the time of… purchase. The msrp, was 37k, when I modeled the monthly cost on the lease I used a cheaper trim of $30k which was around $100 per mo with a 10k down payment. I figured it couldn’t be much more with a higher trim. I quickly checked before heading over with the limited trim and it was in the $150 range but didn’t do a screen shot of the model using eshop.jeep.com. Nielsen came back with a $300+ monthly cost for the same terms, handwritten on a blank sheet of paper. When I told them that was drastically overpriced and I wanted to see the dealer invoice and the detail as to how the got to this value, they came and said it was a “mistake” they forgot to apply the affiliates rewards discount about it was reduced to the mid $200s. When I told that was still incorrect and asked to see the detail again, they told me “it doesn’t work that way” and that I needed to show them the website that was reflecting my expectations. I informed them that this wasn’t a game where someone would withhold until seeing what the other had. I told them I would rerun the calculation on my phone with the limited model and in the meantime they should go get the breakdown that I had now asked for 3x. At this point it was again, just a number scribbled on a blank sheet of paper. At their refusal, I walked out. I’m happy to say I closed today on the EXACT same vehicle, with the same terms (10k down, 15 miles per year, 36 mo) for $138 a month lease with a very reasonable buy back option at another dealership a few miles away. How this dealership initially expected me to pay close to 3x that and then 2x after their “mistake” while refusing to disclose any detail for that cost is obscene, manipulative and flat out predatory. Needless to say I will NEVER patronize this dealership and would strongly advise anyone thinking of buying a car or leasing to demand a full breakdown of their cost analysis.Positive Purchase at Neilson
by watermanzups on 05/23/2017Bernadine and Mark at Neilson made buying a new Jeep Grand Cherokee easy. They were very competitive with their sale price and made sure I got the vehicle I wanted. Neilson has an impressive inventory of well equipted models at all model… levels which made coming home with the vehicle I wanted very easy. Bernadine is very nice and easy to work with and will do everything possible to meet your needs. I really appreciated her approach and partnership.Renegade
by Kristin091 on 05/05/2017I purchased a new 2016 Renegade from Nielsen. Overall pleasant experience. Patrick offered great customer service and a comfortable buying experience.Happy with my purchase!
by Sarahpf83 on 04/19/2017Couldn't be happier with my new car! Had a great experience at Nielsen. Everyone is nice and attentive. Was referred here by a friend and I'm glad I listened.Don't bother shopping anywhere else
by leenyr2 on 04/11/2017Ask for Eli...After plenty of researching and shopping around with at least seven other dealers, I was glad to finish the deal at Nielsen Dodge...no bait and switch deals, no fast talk, and felt like we all wanted to make this deal. Besides… the shop being spotless, and comfortable, it was as painless as it could be. When I said the amount I wanted to put down, Eli assured me that would be the number...I wouldn't come to the table and see fees, taxes, relocation charges, etc. added on...how refreshing. I felt they were honest and fair, and as long as I feel this way through my lease, I will most definitely continue here as a customer.Ram truck for mark
by Marksacct8 on 03/25/2017I am very happy with Nielsen dodge They explain leasing better than the last dealershipRAM 1500 LTD
by cdrenga on 03/15/2017excellent, treated very fairly. Sales man very knowledgeable. Smooth process. good run down on how the options work in the ram.Very Friendly
by LordDarkHorse on 03/12/2017Lexy was very nice to me. She is very knowledgeable and took the time to answer any questions. She even helped me out with a big bow so I could surprise my wife with her new car. Jim the sales manager was also nice and fair. I left with a… new car a good feeling inside about my experience.leasing a ram
by bobbyvee2 on 02/25/2017took quite a while to finally complete the process.New Truck Purchase
by dodgeram on 01/28/2017Met at door by friendly sales person, asked about requirements, showed us a vehicle and was told it would meet and exceed our needs. We were specific on towing capability. After questioning several times were told one thing, after taking… home and researching found out info giving by sales person was not close to what we were told, which is why we purchased this vehicle. Our truck was looked at for trade in value,did not speak to anyone after our truck was looked at for any final numbers or contract. Waited a while then was taken into finance person to sign contract without any explanation. When brought up to sales manager we were told we got such a good deal on truck that we could trade up in a year with out loosing any value. The only thing he said about being told the wrong info on vehicle was there is nothing he could do about it. He emphasized again what a good deal we had gotten. Regardless of what deal you get if it wont do what you want is it a really good deal! .Excellent Experience
by RAM1500Fan on 01/27/2017Bought my second new vehicle in 10 months from Nielsen, both times was treated fairly, and got the best deal I found anywhere. They also had best selection of inventory around, in both cases bought previous yr leftovers (2015 and 2016).… Could not have been more pleased with experience and all follow-upsAwesome and professional
by Rolandpla on 01/04/2017Amanda Chevannes was amazing, she took care of me and made me feel like family. Awesome job guys. Happy New Years !Outstanding Straight-Forward Service
by BobOOOO on 12/05/2016updated 12/28/2016I worked with Bill Daley on the Commercial Fleet Department for my purchase and he made the whole experience straight-forward, hassle-free and fair & reasonable when it came to the final price. This is my 2nd purchase of a Durango at… Nielsen Dodge and I will definitely buy another car or truck from Bill and Nielsen Dodge!!!great experience
by dee_dolese on 10/18/2016updated 11/09/2016David Goettlich made this a painless purchase. He is a great asset to Nielsen & went above and beyond to make this enjoyable! I will recommend him highly!What all dealerships are supposed to be like
by hutch065 on 11/02/2016We have both a Dodge and a Jeep from Nielsen Dodge Chrysler Jeep Ram. We found their sales teams to be very knowledgeable about their vehicles and options. They made our lease and purchase as easy as I think it could have been. Nielsen is… very proactive about checking back with you to make sure you are happy with you vehicle as well as reminding you about service. Obviously I have and will continue to recommend Nielsen Dodge Chrysler Jeep Ram to anyone in the market for a car, parts or service.Durango Purchase
by BigRicky on 10/14/2016updated 10/24/2016Lexi was great. My wife's lease was up in October. WE started looking in August but let her know we were not ready to buy just yet. She was knowledgeable, courteous, and friendly. Finance manager Tom was also helpful, and both negotiated… fairly.love the car
by mommadel on 07/16/2016updated 08/09/2016Dave was extremely helpful and I love my new jeep. It was worth a ride up to East Hanover and Dave was exceptionalDodge Challenger purchase
by Juan_Sanchez on 07/10/2016updated 08/09/2016Everything was ok, Michael took great care of us and did his best to fulfill our request.Great Experience
by fliprye79 on 06/28/2016I dealt with Terrance, he made the experience easy and painless. He stayed in constant contact with me and he was genuine in his concern to get me in a new vehicle as quickly as possible. He made me believe that there are car salesmen who… honestly want to help their customers. Please take care of this guy, he deserves it!Jeep
by gracietwins on 06/02/2016updated 06/14/2016The salesman Anthony was so courteous and professional. He was the primary reason we purchased the car at this particular dealership.
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