Customer Reviews of BMW of Atlantic City
Review type:
Treated like a valued customer
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Treated like a valued customer
by Buyingoutmy Lease on 02/08/2025updated 02/14/2025I highly recommend BMW-AC. A.J and Andy provided excellent customer service. I came to buy out my lease, and they provided time and attention as if I were purchasing a brand new vehicle. I was greeted right away. They reviewed all of the… paperwork with patience, and they even detailed my car after the inspection. I visited two other dealerships before BMW-AC and they both treated my request as an inconvenience. I am glad I decided to try this location. In the future, BMW-AC will be my first stop. Thanks AJ & Andy.Hi, we are so happy to read such a great review about BMW of Atlantic City! Thanks again for the recommendation, and have an amazing day!
Treated like a valued customer
by BMW Xi330 on 02/08/2025I highly recommend BMW-AC. A.J and Andy provided excellent customer service. I came to buy out my lease, and they provided time and attention as if I were purchasing a brand new vehicle. I was greeted right away. They reviewed all of the… paperwork with patience, and they even detailed my car after the inspection. I visited two other dealerships before BMW-AC and they both treated my request as an inconvenience. I am glad I decided to try this location. In the future, BMW-AC will be my first stop. Thanks AJ & Andy.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Atlantic City. Please don't hesitate to reach out if there's anything additional we can do for you.
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GET YOUR ESTIMATE IN WRITING
by MCapucini on 07/16/2024I have been a customer of Atlantic City BMW for over 10 years. I have purchased vehicles, used their service department and even their body shop. I have never had an issue with them in the past. Moreover, I have never written a bad review… on the internet. But this is a warning that everyone that no matter how good your relationship is with this dealer, get an estimate in writing because their word and their advertised prices can’t be trusted. I took my X7 in for 4 tires. I dropped the car and then received a call from the Assistant Service Manager, Jennifer Merrifield. She informed me that the car was due for multiple services totaling $1,700. I asked her to provide a list with an estimate because none of them were urgent and I wanted to price out the services since that seemed high. I also suggested that I could wait and schedule them for Saturday since they offer 15% off weekend service appointments. She said that she would give me the 15% off and the service would only be $1450. She also said that she would be able to get me one tire free since they had buy 3 get one free. All of this sounded great. I always had great experiences with Atlantic City BMW. Jennifer said she would send an email with the estimate. Monday afternoon she called and informed me the car wasn’t going to be done until Tuesday. I still hadn’t received the estimate and again she said she would send it as soon as we got off the call. I never received the estimate nor did I hear from her all day Tuesday. I called at 5:00. She said they were just wrapping up the car and she wasn’t leaving until 6:00 and she would call with an update. I reminder her I never got the estimate. She again said she would email it right away. 6 pm came and went with no update or estimate. Wednesday morning I called and requested my car. She said it was done and I asked what the bill was. She still hadn’t completed it in the computer. You guessed it! I show up and the bill is $800 more than the original estimate. When I asked Jennifer what was going on she shrugged her shoulders and said things just cost more than she thought. No concern on her end at all. When I got home I contacted her and told her I was not happy and gave her another chance to adjust the bill or I would leave this review. She still denied any ownership. I got a call from the Service Manager. He was he was very concerned. I relayed my concerns and my disappointment in Jennifer. He defended her but said he would look into the incident and call me back on Friday. That was a 2 weeks ago and I have not heard from them. Moral to this longwinded saga - Get an estimate in writing because even though they advertise an oil change is $129, they charged me $280. And $129 is legitimate because that is what I paid the last time without any “deals” from the Assistant Service Manager. The list goes on and on.Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at mdemarco@bmwatlanticcity.com. I look forward to speaking with you. Michael DeMarco, General Manager
Great service
by Carol car on 05/24/2024My car needed routine maintenance as well as trouble shooting my drive assist which wasn’t working. Professional and friendly. Went over all the details. Kept in the loop as work was getting done. Plus an awesome loaner carWe're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Service Advisor - Tania
by John Knab on 05/03/2024Excellent, friendly customer service. Tania ensured that everything went smoothly; very professional.We're delighted to learn about your positive experience and the professional assistance provided by Tania! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
First rate dealership, you won’t be disappointed!
by Brad Jarvis on 05/02/2024My overall experience with this dealership and particularly my Sales Concierge, Willliam LaRose, was nothing short of spectacular. After visiting a BMW dealer closer to my home where I was refused the opportunity to test drive a vehicle I… was interested in and very put off with the experience, Bill and his team showed me the opposite side of that spectrum and could not have been more helpful and accommodating. From my first phone call with Bill through taking delivery of the car, Bill was knowledgeable, courteous, and overall fantastic to work with. They had the specific vehicle I had been looking at for years with the manual transmission that I particularly wanted. I came to their dealership in January to look at and test drive the vehicle. After an excellent and very comfortable test drive with Bill, I knew I wanted the car. Unfortunately, the color combination and options of the model on hand were not exactly what I wanted, I felt so comfortable with Bill and my desire for the car that I immediately built and ordered the car exactly how I wanted it. Throughout the ordering process, Bill was so easy to work with. He kept me updated on the process throughout the entire process. The finance manager (name I can’t remember) was great to work with when the day came to pick up the car. He made the process very fast and easy without any high sales pressure. Since I live a few hours away from the dealership, I was having trouble arranging for someone to bring me there to pick it up. I was able to take the Cape May Lewes ferry and Bill even arranged for a driver to pick me up from the ferry and bring me the rest of the way to the dealership. The driver was very nice and great company for the ride. I cannot say enough good things about my entire experience with this dealership and each person involved in the process. I have already recommended people to this dealership and particularly to Bill if they are interested in a BMW. I feel lucky and truly grateful that my path crossed theirs for this process. I have bought many vehicles both personally and for my company and this entire experience was second to none.That sounds like an incredible experience! We're thrilled to hear that William and our team provided such exceptional service throughout your car-buying journey. It's great to know that we could meet your specific needs and make the process smooth and enjoyable for you, from the initial test drive to the delivery of your custom-built car. We pride ourselves on offering top-notch service and ensuring our customers have a hassle-free experience. Thank you for recommending us and for choosing our dealership for your BMW purchase. We're truly grateful for the opportunity to serve you and look forward to assisting you again in the future!
David shorten
by Sure1044 on 04/23/2024Smooth CourteousThank you for your visit!
Service advisor Tania
by Adam Jones on 04/17/2024Excellent customer service and accurate details on my vehicleWe're thrilled to hear about your excellent experience and the excellent assistance provided by Tania. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!
Ms
by _DanVyN on 03/26/202410 for sure. Thank you. My service advisor Tania were exceptional. The entire process was smooth and easy.Thank you for your feedback! We're glad to hear that your service advisor Tania was exceptional and that the entire process was smooth and easy for you. Thank you for choosing us!
Excellent
by lulombardi on 03/04/2024Connor Houghton provides the optimum in service.. his follow up is excellent..and he responds quickly when you contact him He keeps you informed while the process of service is being providedWe're delighted to hear about the excellent service provided by Connor, especially his follow-up, responsiveness, and keeping you informed throughout the service process. Thank you for choosing our dealership, and we look forward to continuing to provide you with top-notch service in the future!
2018 BMW X1 Service at BMW of Atlantic City
by George C on 02/28/2024Had to take my 2018 BMW X1 to my dealership, BMW of Atlantic City (NJ) after I got a “Drive Train Malfunction” warning. Turned out to be a failed ignition coil so it was replaced along with spark plugs. The dealership had sent out service… coupons that I used to get a nice discount. Along with the service I got a 49 point inspection at no cost. I was sent a video of the technician showing potential point of future problems. Service rep Scott was knowledgeable and great to work with. Great service at a reasonable price.Glad to hear that BMW of Atlantic City provided excellent service for your BMW X1! Discounts, a comprehensive inspection, and a video highlighting potential issues were thoughtful touches. Scott, your service rep, was knowledgeable and great to work with. Thanks for sharing your positive experience!
First BMW experience
by Beamer0618 on 02/27/2024Leased my first luxury vehicle and it was a great experience. Didn’t think we’d be able to do it but my salesman and the group made it happen!Congratulations on leasing your first luxury vehicle! We're thrilled to hear that your salesman and the team made it a great experience for you. Thank you for choosing us, and we hope you thoroughly enjoy your luxurious new vehicle! Safe and stylish driving!
Excellent service at bmw dealership in Egg Harbor Twp NJ
by Bmw 431i on 02/17/2024Scott Petrus was very professional and accurate in informing me of what was going on with my vehicle during service. Time frame was excellent.We're pleased to hear that Scott Petrus provided you with professional and accurate information about your vehicle during service and that the time frame was excellent. Thank you for choosing our service, and we look forward to serving you again in the future!
Nice service
by Al215swp on 01/16/2024Came In for brakes and an oil change. They did the oil change but did not have rotors so it was ordered the next day. They came picked my car up the next day and finished the service. Really appreciated Jennifer’s hard work to help.It's great to hear that you had a positive experience, despite the slight delay in obtaining the rotors. We appreciate your understanding, and we're glad that Jennifer's hard work made a difference in ensuring your car received the necessary service promptly. Customer satisfaction is our priority, and we're grateful for your feedback. Safe travels!
Great service
by Ronniej on 01/09/2024Stopped in for a quick oil change, they took me right in. Great job, fair price!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Amazing
by Queen Bee on 01/06/2024Connor has been my service advisor, for about 3 years now. His customer service is outstanding. He continues to make sure that I get in and out as promise. Thank you for your excellent customer service.It's fantastic to hear that you had a fantastic experience and that Connor provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great place to do business
by Ryan Park on 12/30/2023Friendly staffs, awesome deals, taking time to teach about the car functions. Overall had great experience at the BMW of Atlantic City.Thank you Ryan for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Jennifer was outstanding
by Mackmom999 on 12/22/2023Service staff were all so helpful. Jennifer handled our service and was very thorough and took care of all of our needs, right down to new batteries in our fobs. Very pleased. Loaner car has sparked our interest too.It's fantastic to hear about your positive experience with Jennifer and the service staff! Attention to detail, thoroughness, and taking care of all your needs, including the small things like new fob batteries. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Good service
by Rrokihg on 12/13/2023Had car in for repair. They keep me informed on repairs and prices and got done as fast as they could.We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
NO customer support
by Joe H698 on 12/09/2023Purchased a New 430, a few weeks back From Mark, everything went smoothly from the test drive to the paperwork. Right after I was given the keys it was like a light switch turn off and all of a sudden Mark told me he only a lotted 45 mins… for my sale and was running over, he showed me how to hook up my phone, made sure he got his photo and walked away.. Never showed me anything about the controls or touch screen usage. He asked if i could stop back the next day around 11:30 and he would be willing go over the entire car... The next day I stopped at 11:30 and he told me he was with a new customer and give him 30mins.... waited around and he never even talked to me, I ended up leaving ,, I watched a lot of youtube videos on the car and after a week I called to asked a few questions, left 4-6 voice messages without turn, finally call the Sale manger Mike and walked him through the entire issue I was having.. He told me that's not the way they do business and wanted to talked to General Manger and see what they could do to correct the issues ... He also Ghosted Me!!!! never returned a call to me and I left two VM , without return.. They many dealership around, Consider another one which will provide both good service before and after the sale.. it's called respect !!!Robert S
by Robert S on 11/18/2023Atlantic City BMW is the best service and sales I have ever experienced. Having owned 50 cars fr Toyota to Lexus n Mercedes BMW excels in all ways. Connor in service exceeds my high expectations. Connor is Accommodating knowledgeable and… thorough. Bill in Sales made my new car purchase seamless with no games. He is exceptional. Mike in used car dept is a true asset. He is transparent and caring.It's fantastic to hear about your exceptional experiences at Atlantic City BMW! Connor's exemplary service in the service department, providing accommodation, knowledge, and thoroughness, truly stands out. And kudos to Bill in sales for ensuring a seamless new car purchase, without any unnecessary hassle or games, making the process smooth. Additionally, Mike's transparency and care in the used car department further contribute to the dealership's outstanding service. The team BMW of Atlantic City excels in providing top-notch service across sales and service departments, making your experiences truly exceptional! Congratulations on your new vehicle!
If you're in the market for a BMW, you need to come into BMW of Atlantic City in Atlantic City today. We stock a large selection of new and used BMW cars!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Atlantic City. Please don't hesitate to reach out if there's anything additional we can do for you.
by Sue Tilly on 02/11/2025