Ford of Englewood
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Customer Reviews of Ford of Englewood
Review type:
Ford of Englewood / Honest Dealership
by Al Cuellar on 05/21/2024
This is my 7th car purchase from Englewood Ford, Great doing business with Sal the Sales Manager, he understands the needs of the customers and will work with you to get what you need, price and vehicle. No sales pitch, no sales gimmicks… just straight forward positive experience. Ramon is a great salesperson; he will show you the car for your needs and features of each vehicle. Ford of Englewood has been great to me over the years and wouldn’t change the relationship with them. They always treated me great over the years and would recommend Ford of Englewood to anybody that is looking for an honest dealership.
28 reviews
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Ford of Englewood / Honest Dealership
by Al Cuellar on 05/21/2024This is my 7th car purchase from Englewood Ford, Great doing business with Sal the Sales Manager, he understands the needs of the customers and will work with you to get what you need, price and vehicle. No sales pitch, no sales gimmicks… just straight forward positive experience. Ramon is a great salesperson; he will show you the car for your needs and features of each vehicle. Ford of Englewood has been great to me over the years and wouldn’t change the relationship with them. They always treated me great over the years and would recommend Ford of Englewood to anybody that is looking for an honest dealership.Englewood Ford
by Al Cuellar on 08/25/2023I have been a customer of Englewood Ford for many years and have purchased 6 cars over the years. This Dealership is the best, making a purchase is very pleasant with no gimmicks, they accommodate your needs without taking advantage of… anybody, see Ramon. The sales Manager Sal is a professional giving you options on purchase or lease without any hassle, just honesty and courtesy at its best. Highly Recommend, Al CuellarAvoid this place
by Catherine on 09/09/2021Avoid this place. The day I left the dealership with a new ecosport 2021, it was one problem after another. They changed the battery, the sensor, reloaded the software for the interface screen. Went to Hackensack, another Ford dealership… they found out that when the battery was replaced the cables were left loose. They also reloaded the software for the screen. Englewood service manager refused to write on the reports the multiple problems I was experiencing with the car. He told me, i can only write what my boss tells me to write. I don't want to lose my job. He also told me during a previous visit. I don't know why the sales manager did not exchange your car. End results, after 5 visits to englewood dealership, 2 visits in hackensack (they were so courteous and they also wondered why englewood would not exchange the car), I now have to go to another dealership as the interface screen is no longer working and hackensack is backed up. Blank screen. No radio, no back camera, no charger. Englewood shame on you. The worse place to go to. The sales manager tried to intimidate me and hang up the phone on me when I asked him to exchange the car. Subsequent visits, I went to his level as it was the only way to communicate with him. A real sleazy car salesman.Never Again
by Heather on 08/27/2020I made arrangements to have my leased vehicle turned in with the sales manager. When I showed up with my son to turn in the car, I was told they will not take the car because they have no space. I explained that I had made arrangements, but… the person in question was off that day. I asked if I could leave the car in the spot outside the dealer and was told that if I left it there, they would call the police. I called my contact the next day and was told that I would hear back from him. No phone call. I emailed to follow up, no response. I found another dealer that was happy to work with me, an hour away. They told me that Ford will come pick up the car within two days, so there was absolutely no reason for this local dealer to give me such a hard time. I am disgusted by the way I was treated and will never go back. I had my car serviced there more than once and considered leasing a new Ford from them, but now I would rather walk everywhere than do business with this dealer.Great customer service,
by DTom2004 on 10/13/2018I recently purchased a 2004 Jeep Wrangler from Englewood Ford. The vehicle presented as listed on their website and had a Carfax already provided. Ramon our sales associate was honest , patient and a very pleasant person. He allowed me… ample time to inspect and test drive the vehicle. When it came time to make a deal, they were realistic in their pricing and willing to negotiate. A truly pleasant experience, as it should be.We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Service
by Msaleone on 08/06/2018Rolando is the best. Super helpful and I wont go anywhere else for service because he keeps me updated and doesn’t keep me waiting longer than necessary.President
by Limousine1 on 08/05/2018My first opportunity to have Englewood Ford service my professional vehicle was rewarding. Rolando (service advisor) gave me a sense of confidence that my concerns would be addressed.Always reliable
by Frederico on 07/04/2018I love Englewood Ford. I come from Upper West Side because they are timely and fairly priced. Moreover all the folks who work there are super nice.We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe travels!
Bruce
by Bruce W B on 06/29/2018Great experience. Rolando is a great help.GReat all around
by Schadrac on 06/29/2018Sal and his team go the distance to make sure the customer is always happy. I will be buying another car from here soon.Englewood Ford --- Ford Escape Hybrid
by BarbaraD2129 on 05/07/2018updated 05/22/2018Wonderful service...always called to let us know the progress of the repairs needed.Ford of Englewood "The Best"
by 2012Mustang on 12/25/2017Rolando and Tom always take care of my 2012 Mustang when I bring it to service,great people,definitely recommend Ford of Englewood.By far the best Ford that has assisted my car needs.⭐️⭐️⭐️⭐️⭐️Great dealership
by wgnewby on 12/15/2017The staff was very nice to deal with, the work to my truck got done efficiently. I will be using them exclusively for all my needs in the future.We set high expectations for ourselves so itâs gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
NA
by Rpete86286 on 12/04/2017The service was incredible. Both Rolando and Tom were terrific and answered all of my questions. They delivered the work much faster than I expected and accurately diagnosed the problem. I am very happy I found this place and will continue… to do all of my work here. Many thanks!We set high expectations for ourselves so itâs gratifying to hear you had a great experience with us. Rolando and Tom will be glad to hear about your kind words and five stars. Please let us know if there is ever anything else we can do for you! Safe travels!
Oil Change on My Ford 2010 Fusion
by HELENRICHTER on 11/20/2017I had a coupon for $39.95 and the Service Manager said The Total will be $44.95 that was tax included. After the Oil Change the total was $48.04 because he forgot to add the extra tax which was $3.09. So the Grand Total came to $48.04 ~~… Ford has been changing my oil ever since I bought the car from them. I am so Mad that I will be going somewhere else now for my next oil change.Thank you for taking the time to leave us your honest feedback. We would like the opportunity to try and regain your trust in our business if we still can. Please give us a call at (201) 569-6500 at your earliest convenience so we can work with you to make this better. We hope to speak with you soon.
Load Off My Shoulders!
by jack1178 on 10/01/2017Excellent, professional team. Fast diagnosis. Timely repair.Exceptional Service
by mariomar on 09/23/2017updated 10/02/2017Great customer service. Ramon went above and beyond to accommodate our expectations. We are more than pleased with everyone at Englewood Ford. Thank you.New car purchase
by homertee on 09/19/2017updated 10/02/2017It was a pleasure doing business at Ford of Englewood. Jim and Sal were very accommodating and we never felt pressured to purchase a new vehicle, however, we did purchase an Escape SE, which we really enjoy driving.Thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!
Best Ford Dealer Ever!!!
by Scarrasco on 06/29/2017updated 07/05/2017From start to finish the professionalism that was given by Dominic and the staff was top notch. We were in and out in 1hr 30 min with a new Ford Explorer Sport. Would def recommend this dealership to anyone looking to trade in your car or… buy one.buyer
by julioflo on 05/29/2017updated 06/07/2017Extremely professional and kept to our agreement as transaction concluded. All phone calls returned as and when promised. All issues and questions covered without any stress.It is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Retired
by brunomark75 on 12/20/2016Every time I have used you I have been satisfied
Ford Escape
Ford Explorer
Ford Bronco Sport
Lincoln Aviator
About our dealership
Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
by Patty Sow on 08/26/2023