Route 22 Honda
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Customer Reviews of Route 22 Honda
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132 sales reviews
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Customer Service
by Priyank on 11/19/2016Worst experience!! I had deal with their sales person name "Meena" who has zero knowledge in sales. Him and sales manager "Joseph" made the deal final and asked me to fill the application form. I was ready to sign and pay but somehow in the… end they asked me for cosigner. After couple of days I went with cosigner details and they got his credit score but lied with me that's its not running and started giving [non-permissible content removed] excuses. They got 2 credit scores but still hesitate to give me car because they committed me the price but later on changed their mind. When I asked for higher authorities details they said look on own!!! I found their sales manager "Edward Garcia" details but same no response. I would say avoid this dealer and specially "Meena" and "Jodeph".fantastic true experience
by saraluigi on 10/29/2016After spending time in many car dealers and being mislead about offers and prices,i found people the staff at route 22 honda to be the most honest ,and clear. i really appreciated their oustanding professionalism and customer… service troughout the whole experience. My wife purchased a car there before . Ralph Mosley ,Aaron and Corey took very good care of us from the beginning to the end.disrespecting to me
by SG1222222 on 08/20/2016updated 08/31/2016I had a terrible experience with those guys in Rout 22 honda, I went there to buy a new pilot. My cousin bought 2 cars from them and this is why he recommended me this dealer. He called in the morning of Aug 12th, and they assigned Effrain… to assist us. when we arrived there he asked us to wait for him coz he had another customer. Imagine that we waited for him 2 and 1/2 hours. He first told us that he had a very good deals for us as we were searching for the Pilot exl with DVD, then after he came back after 2.5 hours, he told us that there is only one pilot available. I was so astonished with this, he let us wait 2.5 hours and then he said to me that he has only one car left and it is only available for the sticker price. although the sticker price was $1500 more than what is on there site. I completely don't recommend any body to trust this dealer again. so unhappy with the way they disrespect us.Horrible experience!!
by rick1216 on 05/23/2016I've been to 20+ dealerships in the last 60 days and not once was I rude or disrespectful to any of the employees or the process, nor have I even came close to experiencing what I experienced last friday at route 22 honda in Hillside. First… off, Im in a polyamorous relationship with 2 women, both whom were with me at the time because the 2 vehicles I was shopping for was for them. I explained to one Matt Blanchard that I am shopping and am not in a rush to purchase a new vehicle, and that I was in the market for 2 vehicles and would only make a deal if it financially made sense for me considering that I will be having to pay for two car leases. Immediately he started bragging about how this will be my last stop and that he makes the best deals. After about 30 minutes of me filling out the proper paperwork, he went off to work out numbers and returned with another guy, made me his offers, and placed his papers that were supposed to show me why this deal was the best I was going to get anywhere. The numbers didn't make sense to me as I've been paying 365 for my lease for the past 3 years when my credit score was just over 550, now it being at 709 I explained to him that I rather just live out the life of my lease and get the price I deserve when it is up rather than to take his offer, which was 325 per month, for another 3 years. (I'm currently aiming to lease at the under 300 per month range, preferably 250) Which with my current credit score (Tier 1) and where it'll be when my lease is over, as well as my flawless payment history, I'll certainly get my price at that time. That's when everything went left, He assumed that I would jump on this deal and was probably bragging to the guy he was training that he had me locked, I can see him telling the guy "Come dude, let me show you how it's done" because he was very hostile to the fact that I had no interest in his deal. I told him it wasn't in my best interest to take this deal but I appreciate it, but he continued to argue with me, telling me that he's been in the business for years and that he knows what he's talking about, and started to make rude comments about me, telling me that I don't know anything and that he's trying to help me and I'm not making smart decisions. I was speaking directly to him in a calm manner and he was looking at my girls laughing making gestures to them towards me, until one of my girls called him out on it (And I also figured out why he was doing that later that evening, when the girls explained to me that when I left to use the restroom, he questioned them about our relationship and asked them why would they share a guy, that they're both beautiful girls and shouldn't have to share, and was told by one that they're not here to discuss our relationship, they're there to buy cars) It had gotten so annoying that I just cut the conversation and got out my seat, reached to shake his hand, and said thanks. He then turned to me and said "Ok, go get kicked out of every other dealership you go to" I was shocked that he made that statement, and wanted to be sure I heard him right, he repeated what he said laughing and added that I'm dreaming if I think I'm going to get 250 a month on an accord. I told him to watch the way he speaks to me and that I should go to a manager, and he replied "Go talk to a manager, they ain't gonna [non-permissible content removed], I sell too many cars for this company" So I said ok, then went to the front desk and asked to speak to his manager, while waiting he was in the back area of the front desk laughing and whispering in a co workers ear, I called him out on it and he denied it even though he was doing it in front of everyone who he wasn't behind. I spoke to a manager, Freddy, who was very nice, and got me the general sales manager, who seemed completely uninterested in the situation and pointed me to the 1-800 number on the door to file a complaint (Avoiding giving me the gms number), rushing me out, never have I ever been treated this badly, and I am currently trying to get a hold of the gm and owner about my experience.AWESOME SERVICE
by deemartinez on 04/30/2016updated 05/10/2016I had the best experience at Honda for the 2nd time! Jorge was my salesman and took care of me very well while I was undecided. He had patience with me! He toured me around until I found the car that I wanted to roll out with. Abdel from… the finance dept took care of all the numbers. They treated me like I was family as a company. I came the following wk and my mother rolled out with the 2016 accord. I recommend Jorge for sales and Abdel! Thanks guys! Diana MartinezSales Review
by Diane_Estrada on 04/30/2016Buying a car gives me ANXIETY, but this experience was totally different. Jorge and Freddy were amazing. They made the process so easy! I will definitely recommend my friends and family to purchase their car here.Thank You
by sreef121 on 03/29/2016I want to thank Route 22 honda for the new car! Ace was very helpful and outstanding. Sometimes salesman can be very pushy but he made me feel very comfortable. Again Thank you Ace and Fred for getting me into the car I wanted! Definitely… will recommend Ace and Fred to anyone I know buying a car.Joyful
by Vmart767 on 03/28/2016I would have this was the my best experiance at a car dealership. I had the pleasure of working with a very personable an informative salesman by the name of Ace. I never once felt as if he was trying to pull a fast one on me .... Great… service and i would definately return to purhase another vehicle from route 22 honda.. Thanks Acegreat
by carleaser4 on 03/25/2016Fernando was the salesman that helped me with purchasing my vehicle. He was a great help and very informative and made the process nice and smooth he did a great job assisting me.purchase
by ebonilla13 on 03/11/2016updated 03/21/2016First of all I would like to thank George and Alfredo for the outrageous service into my new Honda odyssey 2013. I've been searching for a mini van for months and not even one matched my needs. George and Alfredo worked with me… for over two days in regards of my needs, and finally I have just what I was looking for. To my opinion, Alfredo and George are true representatives of hard work and dedication. By having more sales persons like these two guys will definitely benefit route 22 honda in the auto sales battles for new customers that goes on every day. I will truly recommend route 22 Honda to all my friends, and believe me, I have a lot !!! Thank you Alfredo Thank You George I wish you guys the best in your careers.Totally Satisfied
by Yasmeen368 on 03/18/2016Good morning, I had the best experience buying my car @ Route 22 Honda! I didn't get haggled on the price that I was looking for & I was able to get the vehicle that best fit my lifestyle - Honda Pilot EX-L w/ everything I need! Ace was a… pleasant professional & knowledgeable of the vehicle. He was able to work a deal with our trade-in, which really helped our decision to continue with the purchase. Yesterday, he was able to get me out in a reasonable amount of time after a long day of work by having all the documents ready for signature and financial review/approval. Ace gets 5 stars from my husband & I! Additionally, your staff was very pleasant and friendly! I had great encounters with Fausto & Freddy - both have a big, genuine smile! Please keep all these guys on your team! My husband and I are very pleased with our new addition! We will definitely return for another purchase at the end of our lease or sooner, if our second car dies!Amazing Job
by Max_Astfalk on 03/18/2016Hello I would like to compliment Azmat Amin and his team on there help with the renewal of my lease. He was very helpful in selecting the right car for me and my fiance and he gave us a very reasonable price which convinced us to stay with… Honda. I have to say he did his job as a Sales Man and he had us sold and convinced on moving forward with Honda. We love the car and we appreciate the help from Azmat (Ace). WE ARE SATISFIED!!Jorge
by hondalover21_ on 03/13/2016Very happy purchasing a vehicle with Jorge. He was very professional from the minute I walked through the door. Answered everyone of our questions and gave us the very best price possible that we could afford. Would definitely recommend him… when you need to purchase a car. Will definitely be back to him when this lease is up. Wish I could give more than 5 stars!Exceptional service!
by sdelcampo on 03/12/2016I had such a great experience at Rt. 22 Honda. I came in knowing exactly what I wanted, and after a not so great experience at another dealership, everyone at Rt. 22 Honda made sure I left with a smile and a new car! The car buying… experience isn't always easy, but everyone from the salesman to the finance manager I worked with made sure I understood every aspect. They all went above and beyond and exceeded my expectations. I am so grateful for everything they did for me, and if I had to go back and do this again, I would absolutely go back to Rt. 22 Honda without question. This was my first brand new car purchase, and I can't express how thankful I am to everyone there who was involved in making that happen!Great service
by Dstaley1 on 02/09/2016updated 02/23/2016I bought a car from Route 22 Honda in January with my wife and we had the pleasure of being helped out by Parrish! Parrish was very patient and helpful for my wife and I and we were able to get into a great Accord for a great price and we… were very pleased with the service and time it took to get everything completed. I hope Parrish is around when we come buy our 3rd Honda!Great people at route 22 honda
by Slay10028086 on 02/05/2016updated 02/22/2016This was my first time going to a dealer ship where I was looking for my self and not others and I have to say it was a great first time one of your sales rep named ace Amin was polite knew what he was talking about answered every… questioned I had about a car he made my experience a great one adel as well was great as well you guys have a great team and will be definitely recommending people to you guys have a good day. Keith. VGreat customer service !
by Kaylaszostek on 02/10/2016Going to Route 22 Honda was a major success! My dealer Efrain Santiago made sure he got the car I wanted. He will go out and beyond to find exactly what you want if not better and work out price arrangements that fits your needs. You will… leave happy.Excellent sales
by Hernandez_26 on 02/09/2016Hi my name is Roxana Hernandez, I had an excellent experience at Rt22 Hillside Honda with a great help of the sales person Ace. What a great person a good sales person, gave me the best deal and price for my new CRV 2015.. Everyone at the… dealership were friendly and helpful including Fredy.. ;-) I love you guys.Auto Purchase
by Brenda_Brown_ on 01/27/2016updated 02/09/2016Ron was really helpful. He dug my car out the snow for me and was very professional the time he spent with me. I would recommend Ron at Route22 Honda to family and friends and I really enjoy my experience with him.Recommend Rt 22 Honda and Jorge
by shelostcontrol on 02/08/2016Purchased a "new" used car this past weekend from Rt 22 Honda with Jorge's assistance. He was professional and helpful throughout the process and not at all pushy. I went to another dealership in the area and was shocked by the manager's… rudeness toward his sales staff, never mind coming across shady in the negotiation process. At Rt 22, they were very open to negotiating on the price, never made me feel uncomfortable going back and forth on offers, and I felt like I got a great deal. Also, each manager came over, made sure the sales staff were being helpful, and made all the customers feel welcome and comfortable to ask any question. While a Honda pretty much sells itself, I would recommend this dealership for being pleasant and not pushy.Thanks Stephen
by byaja1974 on 02/04/2016It was a good experience buying a car from this place. This is the first time I leased a car [I was always a buyer]. They explained to me the details of leasing a car and potential pitfalls, which helped me a lot in making the decision. The… best part was no push on the sell. I was always mortified of having to deal with car sales people but this was a pleasant change from earlier.
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