Customer Reviews of Metro Honda
Review type:
Good, Long, Hungry, But Good
They give car dealerships the reputation of being sneaky.
by Jenna on 03/07/2025Do not shop here. This dealership is filled with [non-permissible content removed]. I went into a lease deal for a 2024 Honda Prologue on November 2, 2024 at Metro Honda in Jersey City. I dealt with Daniel, a young and new salesman, with… the deal being closed by his sales manager Jay. As I was incredibly hesitant about moving forward with this deal, Jay and Daniel worked hard to bring the car to a payment I could realistically afford, with the following incentives: save money on gas, receive a discount for driving an electric vehicle with EZ pass, and utilize the tax credit once I file my taxes. With this information, I proceeded into the lease agreement. Fast forward to now, in an attempt to file my taxes with the tax credit I was promised, my federal return continues to be rejected due to the VIN number not being reported to the IRS. When I inquired about this, the dealership refused to give me the necessary forms, telling me that they've never heard of the forms required by the IRS. It appears that they are not reporting these sales to the IRS, or if they are, they are refusing to provide these to their customers. They refused to provide me with a time of sales report. They. have no form where I indicated that I would be transferring the tax credit to the dealership in order to lower my car payment. After days of trying to resolve this from a distance with Daniel, my original salesman, he was not able to provide me the time of sales report or the confirmation from the IRS that the vehicle had been reported correctly, I went into Honda myself. They NOW insist that the discount I received on the car was me verbally transferring the tax credit to the dealership. This is not itemized on any contract nor was there ever any written agreement to this. In fact, it is the OPPOSITE of what was said to me. Now they are asking me why I am all of sudden thinking I am entitled to the tax rebate. While I know dealerships are currently offering the rebate at the time of purchase, this was not the agreement in November. I was flat out told I would benefit from the tax credit by the sales manager Jay. This was clearly a lie to close the deal. They have no manager at this time and Delio, claiming to be some manager is degrading and demeaning, trying to tell me how to do my taxes correctly, after conveying information directly from my accountant. Don't do it!Our team has acknowledged this review.
Waiting time and missing pieces
by Pau on 01/24/2025The waiting time is to long for an oil change, over 3 hours even though there are not costumers waiting and we had an appointment. The service is very slow, also multiple times they forgot to put the nuts back on the lid witch covers… underneath the car after they change the oil. And when we realize after some miles run we need to fix it in the closer place so when we go back they say that we should be right back to let them know because it is not their fault if they forget to put the nuts back. It is unprofessional and causes extra expenses because they don’t take any responsibility for their forgetting.We would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, we will be happy to call you at your convenience. Otherwise, please reach out directly so we can be of assistance. Gabriel Martins, Service Manager | gmartins@mymetrohonda.com (201) 451-7111 X 1234
Metro is great
by Alycia Chillemi on 10/05/2024We have now gotten FOUR Hondas through this dealership. Shawn Bertrand and Jay were great and helped us so much.Thank you for your continued trust in Metro Honda Jersey City, NJ! We appreciate your loyalty in choosing us for all four of your Honda purchases. It's great to hear that Shawn and Jay provided you with excellent service. We look forward to assisting you again in the future! Sincerely, The Team at Metro Honda
ALL'S. WELL THAT. ENDS WELL !!!
by TRIXIE on 08/26/2024BOUGHT A. HONDA FIT FROM THIS DEALER IN 2022. HAVE HAD. MULTIPLE PROBLEMS. WITH IT; PROBLEMS COMMON. FOR A USED CAR. , AC STOPPED. WORKING ... TOOK IT TO SERVICE. THEY REPAIRED FOR $1000. BUT JOB. COULDNT BE FINISHED. NEEDED TO… BRING IT BACK. FEW DAYS LATER. I NEED MY. CAR FOR. DR. APPOINTMENTS, ETC. SO IT TOOK A WEEK. ,,,, SERVICE DEPT. WAS KIND ENOUGH. TO PICK UP CAR, REPAIR AND. RETURN. VERY. COURTEOUS. ASK FOR. ELVIS, IF. YOU. NEED GOOD. , PROFESSIONAL. COURTEOUS. SERVICE. HE WAS. MOST. HELPFUL.Thank you for sharing your experience with us. We're glad to hear that the service department, particularly Elvis, provided you with courteous assistance during your repairs. We appreciate your understanding regarding the challenges with your Honda Fit. Please don’t hesitate to reach out if you need any further support. We look forward to serving you again at Metro Honda. Sincerely, The Team at Metro Honda
Good, Long, Hungry, But Good
by NoHungryManHere on 08/20/2024Patience is a virtue. If you plan on taking a while, bring a cooler with food and drink because it seems to be a food desert at this dealership's location. Or use Uber Eats.. Overall. The interaction with my salesperson and the people… supporting him was professional, comforting, and productive. They made me feel welcomed in this process. And the name Sam seems to be popular at this location.Thank you for your thoughtful review! We're glad to hear that you had a professional and welcoming experience at Metro Honda [Jersey City, NJ], and it's great to know that Sam and the team were able to support you in your car-buying journey. We appreciate your feedback regarding food options and will certainly take it into consideration. We hope to see you again soon! Sincerely, The Team at Metro Honda
[non-permissible content removed], DEROGATORY, and PATRONIZING.
by Sidd K on 06/06/2024I am writing this review so that you guys save yourself from being mistreated. I went with my girlfriend as she wanted to buy a car. Manager literally summoned us inside for further negotiations whereas customer at other desks literally… had managers come out and talk to them. The manager's comment was "Did you bargain for your $500 Ray Bans?", and this is just the tip of the ice-berg. Culture flows top down in any organization. If this happened once, this has happened before and will happen again, so save your self respect and peace of mind and stay away from this dealership or any other dealership managed by whoever owns it.I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out to me directly. Thank you! Manny Martinez Platform General Manager emartinez@mymetrohonda.com | 201-451-7111 X 1298
Buy your Honda here
by G Richards on 03/02/2024Bolla made a purchase of a used car easy as can be. Super helpful! Glad we chose Metro Honda and glad Bolla met us at the door!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Metro Honda
Thank You Bolla & Metro Honda
by steph chang on 02/28/2024Bolla was tremendously helpful and patient (we were doing this all with our 1 year old at the dealership). He even drove to our home to pickup the title of the car we were trading in as we didn't have it during our appointment. Five stars… for excellent customer service. Thank you, Bolla!Steph, it’s great to know that Bolla provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Team at Metro Honda
Smooth Transaction
by Cristine on 01/02/2024We were assisted by Raychiel Lopez. We had a very smooth transaction from start to finish. We told her what we needed and she gave recommendations. She answered all our questions and was very thorough. She gave all the information we need… to know. We are happy with our purchase. We definitely recommend Metro Honda and Raychiel Lopez.Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, the Team at Metro Honda
Unscrupulous Service Department - [non-permissible content removed]
by Cheri Van Nice on 12/08/2023We used the service department here and it is the biggest rip off in Hudson County. The manager (Rich, who I'm shocked still has a job) even promised me a partial refund, which never arrived. I called to follow up and Gabriel told me they… mailed a check, but that was a lie, just like everything they say. Lying is their whole brand here. They did over $1K repairs on a totaled car (and suggested we do over $3K in repairs, but we only did what was 'needed now'), and then they tried to convince us to do a further $6K in repairs, while discouraging us from calling the insurance company. My husband hit something in the road over a year ago. Their exact words were "calling Geico will be a waste of your time, since you don't have a real accident date". We called insurance and this happens all the time. Insurance paid out the totaled car and Metro Honda never got another dollar from us. Coincidence? Not a chance in hell. Literally take your car ANYWHERE else for service. We even looked at the cars they had on the lot while we were there and our salesperson (Jorge) was high as a kite. I'm shocked they are still in business with their unscrupulous practices.Avoid this Dealership Like the Plague
by BW on 11/07/2023Metro Honda was a terrible experience. on 10/25 I went in to look at a Honda Civic, but was told that the car wasn't ready for sale despite being listed on the website. I was shown a few other cars as well. I settled on a 2016 Subaru… Forester that was listed online in the same price range as the Honda and went for a test drive. The actual price was several thousand dollars more than the price listed online. It seemed fine and I signed the papers on it and drove it home after scheduling some service to fix an A/C issue. I was promised that the dealership would cover the cost of that expense and any other issue that cropped up. When I got to my service appointment on the 28th, the shop was slammed and I was asked to reschedule, which I did for 11/4. The day before my new appointment, the engine started smoking and I immediately let the dealership know. I was encouraged to bring the car in and let the shop know what happened. After dropping off the car and waiting several hours I was told that the dealership wouldn't be servicing the vehicle at all since it was sold "as is", not even the A/C issue that I was promised. I took the car the Subaru dealership where it was last serviced before being sold to Metro and they told me that the previous owner brought the car in with the smoking engine issue before selling it, never had it addressed (which is why the Carfax didn't list it) and then sold it to Metro. I was sold a car that had catastrophic engine damage when the dealership bought it, and now I'm on the hook for $6-$7K to fully replace the engine. Metro wouldn't connect me to the General Manager and is not blocking my calls to the dealership. Avoid this dealership like the plague.They charge 10,000$ extra on every car, thinking they can fool people easy
by Santos on 08/18/2023They charge 10,000$ extra on every car, thinking they can fool people easilyGood
by John Doe on 08/17/2023Thank you Lee for helping me buy my first car. You were amazing with everything!!Lee and alfredo
by Caesar on 08/17/2023they were helpful when my car got stolen they make everything as easy it could getHelped and quick
by Nora on 08/16/2023They are professional convenient location. Grabbed dinner after I got a car.HORRIBLE SERVICE
by Debora Viana on 04/29/2023I would not recommend this place its horrible service the staff are no friendly they are [non-permissible content removed] ,too expensive,very dirty place ,too many hours waiting for the service For sure i dont recommend metro hondaQuick easy and a great experience
by Jeratty2104 on 01/18/2023We saw the new CRV over the weekend at a friends and my wife and I decided to Cody metro Honda for a test drive. We were not expecting to leave with a 2023 CRV a couple hours later! Juan was attentive and extremely knowledgeable and… everyone else we met had a smile! A refreshing pleasure and glad we chose metro.Satisfied Customer - Rachel is the best.
by Marie on 12/30/2022I told Rachel how important for my car to be working at 100%. As my children ride in this vehicle. She offer me a free multi-point inspection. Which I was then able to get a better idea on what my car may need. Completely Satisfied with the… service. vehicle is running like new. Rachel was very nice and helpful. Thank you Metro Honda I’ll be seeing for my next service visit.Awesome Experience
by Sal Mitchell on 12/09/2022Came in and purchased a 2021 Honda Accord. I was really nervous about the process but David helped along and made the process smooth. I also want to thank Carlos and Joe for their help too. I love the car and I'll suggest it to my mom when… her Toyota is due.Service in a snap
by Rondon on 09/26/2022Amazing service and short waiting time!They made me wait 3.5 hours for a regular oil change.
by MM on 09/20/2022Have everything in writing! They will say anything just to make he sale! When we got this car from this dealership, the finance guy promised us a free oil change for the first one. When I talked to the service rep, he said there’s nothing… on our account that says that. He checked further - the salesperson who helped us is off that day, finance guy already left the company, and the finance manager knows nothing about it. So there’s nothing we can do but pay for it. We got our previous car from Tenafly Honda and we had no problem with the free oil change/s they gave us - these was automatically applied to our account.
Metro Honda is not your average dealership. We offer everything good you would expect and then a whole lot more. We make it easy for you to find an exciting new vehicle, pay the lowest possible price, secure instant auto financing, and access service and parts quickly and affordably. We even offer a VIP Advantage Program for added benefits. Many people from Bayonne, Newark, Hoboken, Staten Island, and Manhattan have made Metro Honda their dealership of choice, and we would love to work with you as well.
When you visit us, you will find the complete lineup of new Honda vehicles, as well as a massive and varied inventory of pre-owned vehicles. Our professional financing team is committed to getting all car buyers approved for a loan, and our state-of-the-art service center is staffed by some of the best technicians in the area. No matter what kind of automotive assistance you want and need, you can count on finding it at our dealership without any trouble at all.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Italian
- Arabic
- Tagalog
Thank you for your thoughtful review! We're glad to hear that you had a professional and welcoming experience at Metro Honda [Jersey City, NJ], and it's great to know that Sam and the team were able to support you in your car-buying journey. We appreciate your feedback regarding food options and will certainly take it into consideration. We hope to see you again soon! Sincerely, The Team at Metro Honda
by Metro Honda [Jersey City, NJ] on 08/21/2024