Toyota of Morristown
Customer Reviews of Toyota of Morristown
Review type:
Disappointing Experience from Sales to Finance
by Disappointing on 03/27/2015My experience with the finance department was a NIGHTMARE!! The process took TWO HOURS and it seemed like this was his first day on the job. The paperwork he gave me to sign was to finance 100% of the car. I had to ask why he didnt… deduct my down payment!!! AND the cash back bonus WASNT DEDUCTED!!!! (was that intentional to see if Im stupid so that you make money off of me????) THEN he redoes the paperwork and didnt include the deposit I left a few days earlier! This on top of the sales guy told me that I did a great job of negotiating without my husband. I do NOT recommend Toyota of Morristown.Toyota of Morristown Service Experience
by BettyAnn07052 on 09/11/2014Efficiency and personal greeting into service area. Ray O kept me up to date, walked me out to a washed car, which was a pleasant surprise. The refreshments and paper make waiting enjoyable.Betty Ann, thank you for taking the time to give us feedback on your latest purchasing experience at Toyota of Morristown. We're glad to hear that Ray and the rest of the team were able to give you an overall positive experience. If there is anything more that we can do please come back and see us again. Take care! GSM of Toyota of Morristown
Morristown Toyota - John D.
by mt122353 on 08/04/2014We have purchased 3 vehicles from Morristown Toyota and have dealt with John D. for the last two. It is always a pleasure to deal with him, he handles the transaction professionally, and is truely an asset to your dealership. We love Toyota… vehicles and will absolutely come back and deal with John.Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! John's sales excellence is always consistent and I'm glad that your experience with him supports that. We work very hard to ensure that each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Rod Solis - Rsolis@toyotaofmorristown.com
Poor customer service
by chrisn5 on 10/17/2009They registered my Toyota Prius incorrectly. Although I told them my car was tax exempt and the bill of sales included no sales tax, they paid sales tax on my car to the CT DMV (even though the car is tax exempt in CT). Then they lied… saying I was supposed to have supplied a tax exempt form. According tot he CT DMV there is no such form. My boss bought a Toyota Prius from them and the from the same sales man, and he didn't supply any special form. When I bought the car they even confirmed that there should be no sales tax. They made a misstake and let me clean up their mess. It took almost 3 months to get a refund from the CT Department of Revenues and I spent $ and make several phone calls to get it all sorted out. Toyota of Morristown refused to take any responsibility or compensate me for their error. Further, the car was supposed to be registered in both my wife's and my name, and they only registered in my name.AVOID Service at this Dealership
by squarecoin on 09/26/2008During a Scheduled Maintenance I asked that the tires Not be rotated (I was going to buy new ones soon) hoping to save a few dollars. However, I'm thinking that they then didn't remove the tires to check the condition of the Brake Pads.… Because, only 5,800 miles later, I found myself braking on the rotors!!! Of course, I immediately drove to the dealership (not knowing what was wrong) and pleaded that they service my car that day, as it was only noon time, and, "No, I wasn't going to drive it back home and come back the next day." The sound was Loud, like a grinding rubbing noise, and no way was I going to take the risk of driving around in that situation. The Assistant Service Manager's attitude, was one of I could care less, and was doing me a big favor by fitting me in. The total time I was there waiting from start to finish was almost 4 hours. Then I got a bill for over $350.00 which could have been avoided had the brake pads been inspected during the Scheduled Maintenace visit, because the rotors were severly damaged, as there was no pad left to brake on. Heck, I could have gone to Midas or Meinke, and gotten new front pads, for less than a $100.00 dollars, if I had been told after THAT Maintenance visit, that the pads were getting low. Im sure that Brake Pad was obvious then. And no, strangely, I had heard no usual, 'Squealing' sound when pads are thinning out. Anyway, talking with the Service Manager, (on 2 occasions) was an upsetting ordeal, as he was agrumentative and very difficult; the Customer Relations Manager, was no help either, as he promised, but never returned my call: Toyota Corporation tryed to interven - but also was ignored. I've given up and sworn to never, never, never, return to the Toyota of Morristown Dealership ever, ever again. I hope that this review will be helpful to others.Woops! I actually paid $513.05 I just looked up the Invoice; now I feel worse :((
I would advise you to take the matter to Small Claims Court. You have a good case.
Bait and switch
by johco on 06/17/2008Be very carefull if you buy from these guys. All of the classic sleasey car sales techniques are in play. Most of what I was told by my sales person turned out to be [violative content deleted]. I had a written quote for a car from a… manager. I told the manager I wanted the car and he said he would mark it "sold". I tried every day for 2 weeks to pick it up and I got the run around. I was told "they couldn't find the car", "the owners wife is driving it", "we think it might have been stolen" and finally when I showed up in person they admitted they sold my car to someone else who offered more money. They offered to get me another car but wouldn't honor the original quote.Good Experience
by jesseheap on 01/25/2008Overall we had a good experience working with the sales team at Morristown Toyota. We recently purchased a Highlander Sport ''08 and spent about 2 1/2 hours negotiating what I believe to be a fair price (including trade-in). The whole… negotiation process stayed civil and there was no animosity on either side. In fact, I would say that at times I actual enjoyed the negotiation process...:) The team has the right attitude - they were honest and understood the importance of long term customer relationships. They worked with me on the price and in the end we came to a reasonable middle ground. I always prefer supporting local business's and in the end, Toyota of Morristown made it an easy choice. I recommend them highly...Honest online dealer
by Osinickscruz on 02/02/2014updated 04/28/2025I received a quick email response that offered a good deal on the car I was asking about. I arranged to test drive the car and bought the car from Toyota of Morristown. Using Edmunds offered a means of starting the buying process on equal… ground with the dealership and wound up with a deal below market value. One of the best car buying experiences I have ever had and they are usually not as positive as this turned out to be.Thank you for taking the time to write about your experience with us! At Toyota of Morristown, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Respectfully, Liz Brauer - Owner and Tim Ryan - General Sales Manager
Best dealer - Morristown Toyota
by marybonge on 10/21/2013updated 04/28/2025All of the staff was helpful and knowledgable. they went out of their way to help me purchase the car I wanted. They made it an easy purchasing experience.Bait and Switch
by mrhand on 02/19/2011updated 04/28/2025After being a customer for 10 years (purchased new cars from them and ongoing maintenance), I recently went to buy a new car. We negotiated the price/ trade-in value, signed contracts, and I put a deposit down on the vehicle. This whole… process took over 2 hours. The next day, they call me and say they misquoted the price, and if I wanted the car, it would be $2K more. I will no longer bring cars to them for service, AND, I will never buy another Toyota because of this.terrific experience
by shimmy7 on 01/22/2014updated 04/28/2025Sincere, honest and a really great staff. We have been using Morristown Toyota for servicing This is our first purchase and hopefully not our last. Overall a good experience. Edward K. was terrific, explained everything helped with every… detail, including insurance company.Beware of "Galves" appraisal prices
by bjplayer21 on 03/20/2011updated 04/28/2025The salesperson Geoff was professional, courterious and responsive. However, this dealership sells cars the old fashion way, salesperson to manager to finance person to whomever-at least a dozen times. At the end, this dealership would not… honor the appraisal price quoted by Black Book for this dealership. Instead, they pulled out Galves and gave me a low ball appraisal on trade-in. They had very limited inventory on Limited Rav 4 and waisted many hours.Toyota of Morristown is top notch
by drkhorse74 on 11/14/2013updated 04/28/2025I have been a TOM customer now for about 13 years, and the recent (past 6-12 months) upgrades to the service reps and service rep area is noticed ! Thank you for having more reps and prompt attention to customers. Please keep it going !!!!New 2013 Toyota Camry Purchase
by Camry_Driver on 09/18/2013updated 04/28/2025I was very happy with the salesperson Stephen H. I feel that I was provided a fair price. In addition, he was patient and extremely accommodating and went out of his way to make me happy by having a car delivered in the color I wanted with… the tires that I preferred. In addition, when we went to pick up the car, both my husband and I looked it over before signing for it. However, we did not notice two little dings. The second I drove it into our garage, I noticed them because of the way the light fell. Some dealerships might have said that I had signed for the car and I had signed that everything was fine. The truth is I simply had not noticed this. I hesitated to say anything because I didn't want to be treated as a liar. However, I knew that the truth was that I simply missed it and I thought I'd just bring it up and see if the dealership would help me. I was so pleasantly surprised. The salesperson told me a woman named Judy would contact me that day and that it would be very easy to remove the tiny dents. If I had the choice of providing a fraction of a star, I would rate this experience as 4.75 stars. I'm giving them 5 because I don't have this option. The only reason I didn't rate the experience 100% excellent was that I had to follow up with the salesperson when the person who was going to take care of the repair did not call me after a week. However, she subsequently called after I followed up with the salesperson, I was provided a loaner, and the car came back perfect! This is the second car I purchase from Toyota of Morristown and I highly recommend them.Welcome to the Toyota of Morristown family! We're thrilled to hear that Stephen was patient and extremely accommodating throughout the entire process. If you need anything else in the future, please do not hesitate to reach out to us at any time. Also, make sure to follow us on Twitter and Facebook for first access to promotional offers and specials. Congratulations on your new car and we look forward to continuing a long lasting relationship. Best Regards, Liz Brauer ebrauer@toyotaofmorristown.com
Recommend Dealer
by davidflee124 on 06/30/2013updated 04/28/2025My experience was great since the moment I walked in, I felt really comfortable. Alex listened to what i was looking for and gave mi the impression that instead of talking to a sales person i was talking to a friend. At all time they were… willing to work with me so i could walked out with the car i was dreaming for. I truly recommend this dealer.Longtime Toyota of Morristown Customer
by toyotaloyal on 09/12/2013updated 04/28/2025Toyota of Morristown has been servicing our different Toyota models for 20 years, and I am convinced that the extraordinary reliability we've experienced with our cars is due in part to the knowledgeable mechanics and scheduled service… guidelines they provide. Most recently, they fixed a broken steering mechanism in my daughter's 2006 Rav4 in addition to a regular service checkup. I made the appointment online at a time that was convenient for me, and dropped the car off at 3:00 PM. Within one hour, my service rep called to confirm the problem and gave me the repair quote. He ordered the part that evening, and the Rav4 was ready to for pick up the next morning. I have complete confidence that they only perform the necessary service and charge me accordingly with an itemized list of parts and labor. After so many years of going there, I can definitely say they have earned my trust. I currently drive a Sequoia that is going strong after more than 200,000 miles. Thank you Toyota of Morristown! AMP of Bernardsville, NJ.We would like to thank you for your kind words. Our entire service department will appreciate this feedback. Toyota of Morristown prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit! Don't miss out on our specials and deals we share exclusively for our Facebook and Twitter followers. Sincerely, Liz Brauer - Owner
Love my Prius
by lovemyprius2 on 09/11/2013updated 04/28/2025I was very satisfied with my recent service at Toyota of Morristown. I like that you don't have to have an appointment and that they are open on Saturdays -- it really helps with my schedule.Thanks for leaving a 5-star review for our service department. The goal of our entire staff at Toyota of Morristown to is provide the best customer service possible. We are happy to hear that our hours accommodate your schedule and that our service was worthy of 5-stars. We appreciate your business and look forward to having the opportunity to work with you again in the future! Follow us on Facebook and Twitter for updates and deals from the dealership. Sincerely, Liz Brauer - Owner
We are sincerely disappointed to learn about your recent experience. Our teams goal is to ensure customer satisfaction every time and were sorry that this was not the case during your visit. Your feedback has been forwarded straight to our GM and she was very concerned. If you could please contact us with your name, she would like to do more research so that she can address your crucial issues. Please feel free to reach out to us at 973-540-1111. When you call, please request to speak with Jason Ratti or Ray Maglione. Best, GSM of Toyota of Morristown.
by toyotaofmotown on 03/31/2015