World Volkswagen of Neptune
Customer Reviews of World Volkswagen of Neptune
Review type:
Great experience at World VW!
Great experience at World VW!
by Bill D on 01/12/2025updated 01/21/2025Nico, Dylan & others were great. Our 2025 Taos was the 4th car we bought at World VW in the past 10 years or so. Highly recommend them! Service Dept. is also great!Love our new Taos!
by Bill D on 01/12/2025It was great dealing with Nico, Dylan & others. This was the 4th car we bought from World VW in the past 10 or so years. It’s always an easy & pleasant experience! The Service Dept. is great too!Kevin Samson was great to work with!
by Alan on 07/30/2024Didn’t feel pressured to purchase a vehicle. Would highly recommend!Purchased an ID.4
by Greg on 07/23/2024Nico was awesome. Got me the best price with the least hassle.Just purchased a Tiguan
by Ben D on 07/16/2024Steven Milano was extremely helpful and professional. Would definitely recommend him to anyone interested in purchasing a CarGreat sales experience
by Ron on 06/13/2024Kevin was very good and made the process easy and fun.Rad is the man!
by Joe N on 05/24/2024Rad at World VW made getting a fun and easy! If you're looking for a new car, be sure to check out World VW and ask for Rad.Thank you for the positive review, Joe! We're thrilled to hear that Rad at World Volkswagen made your car buying experience fun and easy. We appreciate your recommendation and hope to see you again in the future. Drive safe! Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
Great dealership!
by Leelabean on 10/25/2023Rad was our salesguy and did a fantastic job of making us feel comfortable. He was knowledgable and kind and made our car-buying experience a pleasure!Your compliments and kind words mean so much to us and our team, Leela! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
Stress-free Car Shopping
by Susan on 09/18/2023World Volkswagen offers a laid-back approach to purchase your car, while providing stellar service. Steven was personable, knowledgeable and responsive to my car purchasing inquiries. Dylan in Finance sealed the deal with expertise,… leaving me with confidence that I had made the right choices.Your compliments and kind words mean so much to us and our team, Susan! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jason Forster - Service Manager – Jasonf@worldwv.com - 732-922-1500
What a wonderful experience.
by Jerry on 09/18/2023I recently purchased a Volkswagen, and I must say it was an exciting experience. After extensive research and test drives, I settled on an Atlas Premium R Line. First and foremost, the dealership's customer service was exceptional. The… sales team was knowledgeable, patient, and not pushy, which made the buying process enjoyable. They answered all my questions and helped me find the right trim level and options for my needs. The car itself has exceeded my expectations. It boasts a sleek design, comfortable interior, and the latest tech features, including a user-friendly infotainment system and advanced safety features like adaptive cruise control and lane-keeping assist. On the road, the car performs impressively, with a smooth ride and responsive handling. The fuel efficiency is also commendable, saving me money at the pump. One minor downside was the price, as new cars can be a significant investment. However, the value I've received in terms of comfort, performance, and peace of mind with a warranty has been well worth it. In conclusion, my experience buying a new car was highly positive, thanks to World Volkswagen and the quality of the vehicle itself. I look forward to many enjoyable years of driving ahead.Thank you for this excellent review, Jerry. We are so happy to hear that we could make you feel like a part of the World Volkswagen family with your recent purchase. I hope you are enjoying your new Atlas Premium R Line. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
Taos
by Robert on 03/14/2023This sale went very well. Very laid back approach, letting car speak for itself. When there were questions, Nicole was there with the answers. I've sat in dealerships for hours... playing the sales game. Not here. If your interested in a VW… go here.We love hearing about customers that have had a terrific experience at World Volkswagen. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
Awesome experience
by Robert Eldridge on 03/14/2023thank you Nico and Valentina for your professionalism I truly appreciate it You helped my son buy his 2016 F350 lariat and treated him great and also treated myself great it was a no haggle no stress purchase I will definitely be back… mostly because cause of you both The finance guy was really nice too Thank youRobert, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
Absolute pleasure
by TKeller on 05/10/2022I had such a great experience at VW of Neptune. This is my 5th lease with VW and this was definitely the smoothest that ever took place! Steven Milano was an absolute pleasure to work with!TKeller, Steven is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
USED CAR
by PiotrM on 12/21/2021Great dealer, smooth transaction.Thank you for this amazing review! We really appreciate your business. Sincerely, Jason Forster - Service Manager – Jasonf@worldwv.com - 732-922-1500
2022 Tiguan R-Line
by Mike Bruno on 10/19/2021Good dealership. Relaxed buying experience and easy going staff. Alyse and Nico did a nice job. They texted and emailed me detailed price breakdowns quickly without a hassle. Even with low overall inventory all over, within a few days… they swapped out one of their cars for a Tiguan in Maryland and let us know as soon as it was confirmed to be delivered to them. No pressure to buy after the test drive; no long hours in the dealership or finance office. Easy process. Recommend them to others.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
Love our new 2022 Passat!
by Bill Diederich on 10/17/2021Nico made buying our new 2022 Passat simple and easy. We feel we got an excellent deal. Everybody involved was great. We've now bought our last several cars from World Volkswagen and always felt we got a good deal. Highly recommend World… Volkswagen!We cannot thank you enough for your wonderful review and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
Excellent Sales and Service
by Janice on 05/09/2021I spent a month looking for a used car and had just come off of a bad experience with another dealership. My experience at World Volkswagon changed my thoughts about car buying. I worked with both Victoria and Sal and they were both so very… nice and understand and easy going. They answered all of my questions and were honest. I would buy from World Volkswagon again.Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
Smooth Ride
by Elayne J on 02/19/2021A co-worker, who was happy with their used car purchase, suggested I look for a car here. When I arrived, Michael Carr greeted me and quickly retrieved the car I came to test drive. I wanted a day or two to decide if I wanted the car and… was pleasantly surprised that I wasn't pressured to decide that day. Two days later I returned to test drive a different car which Mike had ready when I arrived. I decided to purchase this car and Mike worked to get to a price I felt comfortable with. Mike was pleasant throughout and though he was busy, made me feel like a valued customer. Be aware that the parking is very limited. I had to leave and ride around the block because there was nowhere to park at first. Maybe that will be improved in the future.Above and beyond!
by Liza on 01/27/2021updated 02/03/2021We had a wonderful easy buying experience! The customer care and attention to detail was exceptional. I highly recommend this dealership! Justin and Nico were awesome. They made the whole experience super enjoyable!Great experience
by John W on 12/24/2020We had a great experience at World VW. Nico and Isaac made car buying easy!Horrible manager and poor folllw up
by Christopher fleitas on 12/10/2020This is a copy and paste of my initial review. Sharing to this site. TL;DR: Poor follow up from salesman and manager, truck battery dead, cost me 4 hours and $160. Avoid if they provide this level of customer service. Will update if World… tries and makes it right. EDIT: It is now over a week later, 12.10.2020, management has yet to reach out to me. I had to contact the manager, Dylan, yesterday and after everything that's transpired, he says he can't remember who I am or the ram that I bought from them(they're a vw dealer). Great customer service as expressed before, well either way, he messed up the paperwork on my loan. Because he messed up on one letter, I had to go through my bank to make the proper changes needed so that I could finalize my loan. Once again, at this point I am out $160, they've wasted over 4 hours of my time for the intial pick up, Dylan failed to fill out my paperwork properly, and now that think about it, Dylan and the salesman never apologized, they just made up excuses. No one has yet to say " I'm sorry, we messed up". Absolutely ridiculous. I bought a 2015 Ram 1500 from this dealership and so far have had a poor experience. Their customer assistant sent me an email asking how the experience went and what they could do better. Below is a copy and paste. "Yes, lots could have been done better. First, the car was supposed to be ready for pick up today at 8 am, but no one knew where the keys were. Luckily one of the service guys found the keys right before the sales team came in at 9 am. Second, the truck had a bad battery, that was played off as having a light left on. The battery needed to be jumped when I test drove it and it was dead at pick up. What would have happened if i went along with the excuse that someone just left the light on? I didn't accept their excuse and the service dept confirmed my doubts - a bad battery. Third, magically delivery is an option now? After this bs with the battery and missing keys. I spent $160 on an uber to get to your location. The salesman was aware that I lived far away, the manager was aware that I lived far away and they never offered delivery until this whole thing started going downhill. Fourth, service was shotty. Two guys back there were great, a guy with large earring holes and one with dark hair with a gray hoodie. The short guy with red hair was very dismissive and had poor non verbal cues - he refused to look at me as I was talking to him and really didn't seem to care. The paperwork was signed on 11.30, pick up was for this morning, 12.01, at 8 am. You've wasted 4 hours of my time this morning. How is that appropriate? I told manager, Dylan, that salesman and managers really don't care after the paperwork is signed, to which he said it wasn't the case there. I had to waste my time and push for a battery, World VW is clearly another poorly ran dealership with shady people. My truck should have been delivered to my house and as a customer, I should have never had to push back as much as I did after the paperwork was signed." Management, you have my number so you can contact me whenever you want.
Volkswagen Tiguan
Volkswagen Taos
Ram 2500
Thank you for choosing World Volkswagen, Ron! We appreciate your positive feedback about Kevin making the process easy and fun. We look forward to assisting you next time! Sincerely, Isaac Nissim- Sales Manager - Isaacn@worldvw.com - (732) 922-1500
by World Volkswagen on 06/14/2024