World Volkswagen of Neptune
Customer Reviews of World Volkswagen of Neptune
Review type:
Great experience at World VW!
Great buying experience!
by vwdriver76 on 01/20/2016I'd like to thank Roy Draper and the rest of the World VW Neptune team for getting me into the GTI I have always wanted. From the minute I walked in to the moment I drove off, I was very impressed with how welcome and valued my custom was… at this VW dealer. All my questions were addressed and I was satisfied. Thanks again for the most pleasant new car buying experience!A great experience
by Brycetaylor95 on 01/19/2016VW of Neptune, great dealership with knowledgable people, felt none of the usual car buying pressure. One employee in particular Joe Scarpino made my experience at VW of Neptune excellent I would recommend him to anyone going there.Hello Brycetaylor95, Thank you for taking the time to leave a review and congratulations on your new car! I'm happy to hear that you had such a great car buying experience with Joe S. Joe is an important member of the World team. He is knowledgeable, hardworking, and genuinely cares about helping his customers. Joe does an excellent job representing World's values overall, and we are lucky to have him on our team. Thank you for recommending Joe; I know that he will be so happy to read your review! I really appreciate that you chose World, and I hope that you enjoy your new car! Best, Justin Simcox, GM
Great car dealer
by grivera2 on 01/19/2016Today I got a new 2016 Jetta this was my second experience at World Volkswagen with Bob DeSantis. He provided excellent customer service from the moment I walked in. I will definitely return in the future!!Hi grivera2, Thank you for taking the time to leave a review and congratulations on your brand new Jetta! What an amazing way to start off the new year. I am so pleased to hear that you had a great car buying experience with Bob. Bob is an important member of the World team and he does an excellent job representing our brand. Bob is always willing to go the extra mile to ensure that his customers leave 100% satisfied. He really cares about helping people, and we are lucky to have him on our staff. Thank you again for your review and for choosing World. Enjoy your new Jetta! Best, Justin Simcox, GM
amazing experience!
by brian1237 on 01/17/2016my experience was great, Roy Draper kindly helped me find the perfect vw jetta for my needs.my purchase was stress free and i felt very comfortable from start to finish. thank you Roy and vw worldHi brian1237, Than you for taking the time to leave us a review. Congratulations on your new Jetta! I am so pleased to hear that you had such a great experience with Roy. Roy is such a vital member of the World team because he genuinely cares about helping his customers and will do whatever it takes to ensure that they leave 100% satisfied with their purchases. He is always willing to answer any questions that you may have after the sale as well, and he does a great job representing World's core values. Thank you for choosing World and enjoy your new ride! We look forward to seeing you in the future! Warm Regards, Justin Simcox, GM
Incredible, streamlined experience
by dneill2992 on 01/05/2016I came to this location for my first ever lease and my representative Robert Desantis was incredibly helpful and understanding to any of the sometimes obvious questions that I had about my lease. He allowed me to test drive two different… models and be able to make an easier decision on which car I eventually wanted to purchase (which wound up being the Jetta Sport). Once I decided on which model and color I wanted Robert worked with me on the budget that I was able to afford and eventually made the numbers work so that I could purchase the exact car that I wanted. The dealership is also nice and very clean inside with everything that one could look for including an inviting service waiting area that seems like it will not be much of a hassle to come back and get my vehicle serviced. The receptionist that I worked with, Danielle, was also incredibly helpful as she made it possible to come right in with an appointment after calling in the same day. Overall my experience at this dealership was nothing but positive and I look forward to dealing with them in the coming years.Hi dneill2992, Congratulations on your new Jetta! Thank you for taking the time to write reviews about your experience at our dealership. I am so happy to hear that Robert and Danielle were so helpful to you and that Robert found you the exact car that you were looking for at a fair price. Robert really cares about helping his customers and aims to see them leave 100% satisfied with their purchases. He does an excellent job representing World and is a great salesman. Thank you for all your kind words, and for choosing World. We look forward to seeing you again in the future! Enjoy your new Jetta Sport! Best, Justin Simcox, GM
Hi dneill2992, Congratulations on your new Jetta! Thank you for taking the time to write reviews about your experience at our dealership. I am so happy to hear that Robert and Danielle were so helpful to you and that Robert found you the exact car that you were looking for at a fair price. Robert really cares about helping his customers and aims to see them leave 100% satisfied with their purchases. He does an excellent job representing World and is a great salesman. Thank you for all your kind words, and for choosing World. We look forward to seeing you again in the future! Enjoy your new Jetta Sport! Best, Justin Simcox, GM
Unsatisfactory customer experience
by idrisk53 on 01/04/2016Recently purchased a 2015 Passat from this dealership. Overall turned out to be an unsatisfactory experience primarily because the sales person refused to deliver on his commitment. When we took vehicle delivery, we found floor mats… were missing in the car. Since it was late in the evening, our sales person told us we could pick them up at a later date along with the registration/plates etc. However, when we went to collect the plates, they told us the carpet floor mats were not part of the standard trim. I now understand VW does not include carpet mats with the standard configuration, (which in itself is questionable. VW seems to excel in deceptive business practices and short changing their customers). However, the sales person should have known about it. He should have been honest and upfront about it and not promise something they had no intention of delivering. Also, beware of inflated vehicle etching, documentation costs etc, and potential rip-off practices. Would be better if they actually focused on providing fivestar experience instead of pushing customers to rank them as such on auto websites.Hi idrisk53, I am sorry that you were disappointed with your experience with us. We strive for 100% customer satisfaction, and we would like to further speak to you about your experience. Can you please call me at your earliest convenience? Your business is important to us. I look forward to speaking with you, Best, Jason Forster 732-922-1500
Love my VW!
by sunshyn33 on 11/01/2015It was a very enjoyable buying experience to say the least. I went to see a used car and wound up purchasing a brand new one! Bob DeSantis was very laid back, there was no pressure in fact he didn't like what I wanted to do. In the end he… came up with a deal I couldn't refuse. We also enjoyed the entire staff so much so that my mother donated a lifelong plant to their showroom. I look forward to going back for any scheduled services in the future. If Bob is selling we are buying!Hi sunshyn33, Thank you so much for your heartfelt review and congratulations on your new VW! It's so great to hear that Bob was able to provide you with a stress-free, enjoyable experience. This makes me so happy because we really strive to make car shopping fun! Bob is an outstanding employee and an important member of the World team. He really cares about helping his customers and loves seeing them leave with smiles on their faces. I am so appreciative to you and your mother for the lovely plant. We will take good care of it, and it has added a beautiful touch to our showroom. We look forward to seeing you for your first oil change! Enjoy your new car! Best, Justin Simcox, GM
Excellent Experience!
by Sunshyn33 on 10/27/2015I went to see a used car, which was beautiful but wound up purchasing a brand new VW Tiguan. Bob's no hassle or pressure approach made me feel very comfortable, in fact he had my best interest at heart while helping me make my decision… which ultimately lead to my new instead of used vehicle. My mother was also with me and her next vehicle will be from Bob and World VW. As long as Bob is selling we are buying!Hello Sunshyn33, Congratulations on your new Tiguan! I am so pleased to hear that you had such a great experience with Bob. Bob is an important member of the World team because he does really care about his customers. He would never pressure anyone into making any hasty decisions, and I am am so happy that you had a great car buying experience with him. I appreciate that you chose World, and I look forward to seeing you and your mother again in the future! Enjoy your new car! If you have any questions or need any assistance, please feel free to give us a call or stop on in! Best, Justin Simcox, GM
Joseph Scarpino
by pinkmadras on 07/27/2015Joseph Scarpino is an overall wonderful , professional, patient and knowledgeable sales person to work with. As for the Jetta it's my third one and I don't think it's as good as the two I have leased in the past. Definitely need to update… to a USB outlet, I had to buy my own (so outdated)...Stereo not user friendly and a little shaky,,,I think I should swing by and have them look at my car it seems a little off.....the rear window seems to have ripples. Thank you Wendy HestonHello pinkmadras, Thank you for the lovely review and congratulations on your new car! I'm so happy to hear that you are on your third Jetta; you have very good taste. It is great to hear that you had a great experience with Joseph Scarpino. He is a true representation of everything that World VW stands for, as he is honest, knowledgeable, and he really cares about his customers. Thanks again, and if you need any assistance in the future please do not hesitate to give us a call at (732)-922-1500 and we will be happy to help in anyway that we can. Enjoy your new car! Best, Justin Simcox, GM
Roy Draper and World VW
by lovemyvdub3 on 07/14/2015My experience at World Volkswagen of Neptune was excellent due to the expertise and customer service given by the sales person Roy Draper. He was personable and very attentive to my questions about they car. He is very knowledgeable about… the product and he made buying a car very enjoyable. I would recommend him highly. I love driving the car. It had all the features I was looking for in a car.Hi lovemyvdub3! Congratulations on your new car! That is really exciting and it's great to see how happy you are with it. Roy is a great employee of ours with a true desire to help the customer find exactly what they are looking for. I really appreciate you taking the time to leave a review and hope to see you again in the future. If you need anything else please let us know! Best, Justin Simcox, GM.
Smoothest buying experience ever!!!
by shermanward on 06/17/2015what a great experience.. Bought a certified preowned Passat from them. Very relaxed atmosphere. I called into their internet department first and they were very helpful, they went over the Passat with me. We set a reservation and they… called me back the morning of to confirm with me (very nice touch). I came in and met with Roy Draper, awesome guy.. Showed me the Passat, was very knowledgeable about the car.. Here's my favorite part, they had no haggle pricing.. It was such a welcome change of pace versus the hours long processes at other places I've been. They already had the lowest price by thousands to begin with so no need to play games, I literally can't believe anyone shops any other way these days.. We made the deal on the car very fast, Roy was amazing the whole time and was very respectful of our time.. We met with the Manager Justin for a little bit, and he was super nice and thanked us for working with them again. We were in and out of the finance office very quickly too.. Even better, by the time we got done with the paperwork the car was all washed up beautifully and had a full tank of gas!! Overall it was a great experience for my wife and I.. We have bought 4 other Volkswagens there in the past and would buy again in a second.. I highly recommend World VW.. You won't be disappointed!!Hi shermanward, Thank you for taking the time to leave such a nice review. I'm glad to see you were able to utilize our Internet Department to gain the information you needed before coming in to see us! Roy is a great guy and fantastic representation of our dealership overall. Congratulations on your pre-owned Passat! If you need any other assistance we'd be happy to help you. Best, Justin Simcox, General Manager.
The best
by VadymYard on 04/16/2015Hi! I want to share the experience of buying a car from a company. Imagine that you have moved from the US to Germany and you need to buy a car. Your knowledge of Germany language to put it mildly reserves to be better. Do you think it's… fun ??? This is not fentazi, that's life. I came from Ukraine to the United States only 11 months ago. I got a job 20 miles from the place where I live and I really needed a car. I have visited many showrooms in New York and New Jersey. Often I only saw the need for my money. And since I'm not very good in speaking English interest in me very quickly faded. But I knew that real Americans are very kind and helpful people. In the World Volkswagen Neptune company I met Lindsey Widmaier and Dean DeSantis, which can safely be called the epitome of the American people. Lindsey specialist online sales. At my request for information about the car I got a full answer immediately. So quickly and such a complete answer, I did not get from any company. I decided to do a long way at three o'clock that would see the car that was asked. When I walked into the showroom me happily, with a kind smile met Dean DeSantis. He was so kind, patient, competent to answer all the questions that I decided to buy a car here. The process of buying fiction is like a business deal. It was more like an old friend for help in solving your problems. As a result, I went home with joy on my first car in the United States. I will definitely be back here for next a new cars and all their friends talked about the best experience buying a car in the World Volkswagen Neptune company. I would like say THANK YOU SO MUCH!!!!Hi VadymYard, I am so pleased to see you were treated with the respect that you deserve! We treat all of our customers like family and I am so happy you decided to come into our dealership for some vehicle help. Lindsey and Dean are wonderful employees of ours. They are truly dedicated to helping each customer find exactly what they are looking for. Congratulations on getting your car and welcome to America! If you need anything else we're here for you! Best, Justin Simcox, GM.
Horrible
by Worstexpever on 03/18/2015updated 03/28/2015I heard good things about this place until i actually entered there, low class, cheap feeling dealership. Not only was i promised a deal through a secured promise and contract but was steam rolled and taken advantage of im soo sorry but i… dont want this happening to anyone else. I wouldnt normally do this but cowardly snakey salesman are not what i signed up for being my first time buying. No names mention(Justin) thank you for making my exp miserable and regretful coming to see you. Have a great summer thank you.Avoid World VW, or shame on you.
by zeebox on 11/11/2014My experience with World Volkswagen of Neptune was so poor that I feel compelled to share it with everyone. World VW will ignore you, disrespect you and lie to you, when it serves them. In my case, the sale process went like… this: Oct 27th - I inquired about a certified 2010 Passat. I communicated with Kevin Ward (a great guy, who doesnt belong at this shop) to get all the details. Then negotiated a price with Mike Papa and the GM. While in negotiation, the price of the car suddenly increased by $1,000 on the cars.com listing. Mike Papa reassures me that this is an automatic pricing adjustment software and of course the old price will be honored. Mike, the GM and I all agree on the terms of my purchase. The day before my flight down to get the car, Mike txts me - the car was sold. I am astonished, they sold the car out from under me, I didnt even think that was possible... disgruntled me goes away wondering how these guys manage to sustain a business. Nov 3rd - I notice the car is still for sale online. I place several emails and txts to Mike Papa, all go ignored. I finally call Mike and he is informs me the car is magically available again. I reluctantly agree to purchase, again. However, Mike and the GM refuse to honor the price we agreed to. It seems the 7 days erased their memory of the agreement they made with me. I email Justin Simcox the top dog, informing him that HIS OWN Premium Pledge states We promise to stand by and honor all commitments made during and after your purchase. Any price quoted that we agree to WILL NEVER BE CHANGED. This is right under the lie they have about being Easy Honest Convenient on their website - [HTML removed]. Nov 10th - Justin and Mike both impressively dodge my calls, voicemails, emails and txts for the next 3 days. I wonder why? Finally I speak with someone and learn the car was just sold again! Of course it sold for a higher price. Fool me once, shame on you; fool me twice, shame on me. I gave them many chances to make this right, for their customer. They chose not to. World VW will ignore you, disrespect you and lie to you. They are just like every other low class dealership, but very unlike most VW shops. It is sad that they represent a brand that I love so much. Avoid World VW, or shame on you. PS - World VWs Doc and Title fee are twice as much as the NJ average! Youll pay an extra $500, unless they fool you into spending another $400 on window etching.Great Dealership
by markymark1980 on 08/21/2014Easy dealership to deal with. Made me a great deal. I would highly recommend them. Best VW dealership around!!Expensive, rude and unprofessional
by mk4vr6 on 07/08/2013updated 04/26/2025I was searching for a particular model and trim, found it here and decided to go in and discuss with financing and sales. Salesman had very little product knowledge (I knew more than he did, albeit I am a VW buff) and wasn't the nicest to… deal with. When I decided to talk to financing, I left his office with the unsettling feeling of not wanting to buy a car at all. He was on a high horse and seemed to be incoherent as well. I inquired at SHREWSBURY VW where I was treated exceptionally well, as a valued customer, got a decent price and great finance rates. They really WORKED for my sale and deserve all of my business in the future. I will be writing a great review for them. Don't buy from world VW! (at least in Neptune, never been to Toms River yet) Shrewsbury will cater to you and work for you.Good Buying Experience
by ubhappy on 10/19/2012updated 04/26/2025I searched on the Internet for a pre-owned 09 Toyota Camry Hybrid with low miles and in good condition. I found a few certified vehicles at Toyota dealerships and one that was offered through World Volkswagen in Neptune, NJ. I first… contacted the World VW internet sales department by phone and got somewhat confused answers to my questions. I decided to drive two hours from my home near Philly to check out and test drive the car. When I arrived at World VW I was greeted by Bob M. who is a seasoned sales professional. Bob had the car ready for a test drive and allowed me to do a thorough check of the vehicle. The car and its condition was accurately described in their on-line ad. He answered my questions and concerns about the vehicle to my satisfaction. When it came time to negotiate for the car, Bob and Justin S. were reasonable and not pushy or overbearing. They listened to my offer and responded in a reasonable way. World VWs requirement of a glass etch fee was the only part of the deal that was of questionable value. We eventually struck a reasonable deal that was fair for everyone. When I picked up the car, all of the paperwork was properly prepared by Dave M. and the car was ready to go as promised. After receiving the official NJ vehicle title via FedEx about 1 week later, I transferred title to PA and the car passed PA inspection with flying colors. Over the years I have purchased many different new and pre-owned vehicles and have endured the high-pressure sales practices and shady deals of many dealers. I can honestly say that my dealing with the folks at World VW was completely different and was one of my best car buying experiences. These folks are straight-shooters who treat the customer with respect. I would recommend this dealership.
Volkswagen Tiguan
Volkswagen Taos
Ram 2500
Hello vwdriver76, Congratulations on your new GTI and thank you for leaving a review! I am so pleased that we could help you to find your dream car; you have great taste! It's so wonderful to hear that you had such an enjoyable car shopping experience with Roy. Roy is a vital member of the World team. Roy is a great salesman because he has a lot of integrity, he is honest, and he cares about his customers. Roy does an excellent job representing World and all that we stand for, and we are lucky to have him. Thank you so much for choosing World, and thanks again for the review. Now go enjoy your new GTI- you deserve it! Warmly, Justin Simcox, GM
by worldvwneptune on 01/21/2016