Family Ford
Today 9:00 AM - 6:00 PM
Customer Reviews of Family Ford
Review type:
Excellent
by Taperuvicha on 01/02/2025
I bought a used van from Family Ford.
The attention of the salesman and service manager are excellent. They explain all the steps necessary besides i found some issues where the service manager took care of it.
37 reviews
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Excellent
by Taperuvicha on 01/02/2025I bought a used van from Family Ford. The attention of the salesman and service manager are excellent. They explain all the steps necessary besides i found some issues where the service manager took care of it.owner
by willy hughes on 12/26/2024updated 01/02/2025Ford went above and beyondGreat Ford Dealership
by Randi B on 12/13/2024have purchased 3 SUV's from Family Ford and also have my SUV's serviced there. Competitive pricing for service and great customer servicePremium buying experience
by Atomical on 11/21/2024Family Ford excels in all aspects of customer service. From beginning to end, my F-150 Lightning purchase went smoothly.Fast efficient Service
by ??????? on 10/20/2024Great job done very Quickley. How does an axel fall off a new car with 3000 miles on it?Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Family Owned and Run = Excellent Service!
by LaurenVolpe on 10/13/2024Fast, efficient service! Picked up my car in 30 minutes. Great pricing and friendly staffHello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Awesome Job
by Patty G on 09/27/2024Best car buying experience I’ve ever had. Quick and painlessHitch installed
by Browneyes on 09/29/2024Courteous & skilled employees. Great customer service.Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!
2024 Ford Bronco
by TP12345 on 07/27/2024I bought a 2024 Ford Bronco through the Costco Auto Program. Everything worked smoothly. Our salesman, John Jones, was polite and knowledgeable. There was no pressure from the dealer to sell add-ons while closing the sale.Hello, we're happy you found our staff to be supportive during your experience here at Family Ford, Inc.. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Purchase of Pre-Owned Vehicle
by PDGBones on 02/20/2024Purchased a 2021 Bronco Sport Big Bend edition from Family Ford in Netcong NJ. The salesman, Jonesy, was professional, knowledgeable and did NOT pressure me into buying a vehicle I didn’t want. He listened to what I wanted and guided me… toward the vehicle I was looking for. I am very pleased with my experience dealing with Jonesy and Family Ford.New Ford Maverick
by danielc on 01/16/2024My purchase went along very smoothly and the whole team at Family Ford was very personable and effective in getting me on the road with my new vehicle.Great work
by Happy Fan on 08/28/20235 Star, excellent work. Can't say enough how impressed I am at the effort to fix the problems. ThanksFamile Ford servey
by karlegerlach on 08/11/2023Web site was very slow it took me 25 minutes to get an appointment. oil change & tire rotation took about 75 minutes.Beating the holiday break
by Pleased on 12/24/2021Once again the service crew went above and beyond in servicing my 2009 Ford Escape. They not only corrected the problems for which I had scheduled the appointment, but through their meticulous inspection, discovered unknown concerns, which… were corrected. Even with these additional repairs, they were able to return my car to me before going on their scheduled holiday break!!!Damaged every RIM!
by M Smith on 11/11/2021If you care about your vehicle, don't bring it here. I dropped my car off on Friday morning for tires, alignment and rotors to have my car held hostage until Monday morning. When I received my car, there was damage on every rim of the… vehicle. The Service Manager was denying the damage was done by them when it's clearly evident the damage is fresh. He offered to only fix one of the rims when the entire set should be their responsibility. This location has severely gone down hill, well before the pandemic. FORD OWNERS BEWARE!Mr James hertzig
by Ford service on 10/15/2021Recent experience af afford dealer I had an earlier appointment but due to my pun falt I forgot, .Called the receptionist to resescedule.I was greated exceptional well,wasn't berated for missing previous appointment.,which I expected… Giving me the next earliest appointment.I showed up a few minutes early Gave the clerk my keys and directed to awaiting room,within a few minutes ,I was told that the truck was ready,Went to pay for the service and was told they Ford Pass had paid for my oil change.What could be better than thatBEWARE: I bought a 2018 CPO Ford Raptor and this was my experience...
by Eddie Lee on 05/02/2020I bought a Certified Pre-Owned (CPO) 2018 Ford Raptor from Family Ford in early/mid March 2020. I'm in California and, as someone who frequently buys vehicles from out of state, I am more than familiar with the logistics and nuances in… buying cars from other states. The initial part of the transaction with Family Ford Netcong (hereafter referred to as FFN) went very smoothly with Rick quarterbacking the negotiation, paperwork and contract process. On the other hand, when it was handed off to Ron, their "Sales Manager" (only putting it in quotes as that what I was told he was), the experience began its downward slope. Why? I'll explain. 1) The vehicle was not in the condition as described. Despite a detailed iPhone video walkaround (remember, I am an out of state buyer, so I'm depending on the seller's reputation as well as photos and videos to make my call), the Raptor, when picked up by the transport/trucking company for cross-country delivery, had at least a dozen dings and marks on its BOL (bill of lading). Apparently, the transporter/driver was inordinately thorough and detailed every little imperfection he saw upon loading the truck onto his trailer. Truth be told, this didn't really bother me that much and it is NOT the reason for this review. After all, I'm buying a 2018 used/CPO vehicle with close to 60K miles on the ODO so I'm not really not expecting a pristine or mint truck. Far from it but it was described to me as "super clean" and "no issues". This leads me to my second point: 2) I finally received the truck on Friday, March 13th, after it made its long, cross-country trek to CA. And, on March 16th, the majority of the SFBA was informed of its mandated shelter-in-place quarantine, thereby largely obviating the need for any driving. As such, I didn't any occasion to get familiar with or even drive my new (CPO) Raptor until close to three (3) weeks after that when we got more comfortable with the nuances of the shelter-in-place mandate and what we were supposedly allowed or disallowed to do. That being said, upon finally being able to warm up the vehicle, inspect it and take it out for a spin, I was greeted with an unexpected surprise. As I opened the tailgate, the top panel of the tailgate lift assist just fell off. It appeared to be loose and when the tailgate was opened, the plastic panel just came right off. But, upon closer inspection, I noticed something else...the small, maybe 2" x 2" square of plastic switch or button was missing entirely. If anyone is familiar with a Ford F-150 with a "tailgate lift assist", she will undoubtedly know that there's a little square plastic switch to manually extract the step and "stripper pole". That switch was nonexistent on my vehicle. A CPO Ford that supposedly went through its comprehensive ABCXYZ checklist. But, hey, [non-permissible content removed] happens and mistakes and oversights are made--that is human nature and, if anything, I should just ask to clarify what happened. And, so, I did... 3) A week and a half ago, I got in touch with "Ron", the FFN sales manager to detail this entire experience. In our ensuing communication, he advised me to take it to a local-area Ford dealership to get a quote or invoice or receipt for the plastic replacement part and then send him that documentation for reimbursement. I did *precisely* that last week and the entire replacement part came to a rather reasonable sub-$200 amount. No issues at all besides the time I had to spend to drive to a Ford dealership during a global pandemic to get this sorted. I was fine with it but I'm not fine with the following... The problem is: last week, after doing exactly as advised, I have left Ron three (3) emails with the invoice, (3) voicemails and plenty of messages with his colleagues in an attempt to be reimbursed as he indicated he would. He has said he would be in touch but, in fact, I've never received a single message from him or his team at Family Ford Netcong. What a crying shame that Family Ford is using the excuse of a national crisis and this 2019-nCov pandemic to take ADVANTAGE of its customers (and a trusting, out of state one, at that!) to dodge its responsibility and provide reimbursement for a part that was patently MISSING and/or BROKEN on a CPO vehicle. To top it off, the shipping/transport company emailed me photos of the Raptor upon pickup (before I ever took possession of the vehicle) that clearly show that the trailer lift switch was missing prior to the truck even being delivered to me. Please beware of any business like Family Ford Netcong, mom + pop or corporate, that hides behind the "coronavirus" pandemic to take advantage of trusting customers during this trying time for everyone.service
by wickenh on 03/20/2020Everyone at Family Ford are knowledgable and friendly. They know what they are doing.Great service and body shop
by rbednar on 09/12/2019I've purchased two vehicles at Family Ford and have been blown away by the excellent customer service and attention to detail on both occasions. John and Tim in sales and Craig in the body shop delivered for me every time. I had a minor… repair done to my 2019 Ranger by the body shop and the result was better than new.Great Service Experience
by Bulldog on 06/15/2019Pleasant experience. Dealer has drop off and pick up service
About our dealership
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Paige Mason on 12/14/2024