DCH Academy Honda
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Customer Reviews of DCH Academy Honda
Review type:
Perfect
by Chris W on 01/10/2025
This is the second car I have purchased from DCH Honda in the last few years. Their staff and customer service is outstanding. They were kind and patient throughout the whole process and their knowledgeable sales team was able to answer… all of my questions. Thank you DCH!!!
379 reviews
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Perfect
by Chris W on 01/10/2025This is the second car I have purchased from DCH Honda in the last few years. Their staff and customer service is outstanding. They were kind and patient throughout the whole process and their knowledgeable sales team was able to answer… all of my questions. Thank you DCH!!!One of the smoothest sales experiences
by Honda Family on 11/26/2024I went in for an oil change on my Honda Accord and l left going home in a brand new Honda Crv. My sales man, David Otero, has been the most friendliest and knowledgeable sales person’s I’ve dealt with as this is my 10th Honda.Looking forward to picking up car Friday
by Hillsborough NJ customer on 11/13/2024The dealership is very busy and the process is a very long one. Be prepared to stay at least a few hours. Our salesperson David was very helpful, and the finance person explanations of the extended warranty helped change our mind to add… it on. Looking forward to the pickup process and hoping everything goes just as smoothly.Just purchased my first Honda
by Elsie on 03/16/2024I had the best buying experience at DCH Academy Honda in Old Bridge. Bart Dul was my sales rep and the negotiations were transparent, honest and straightforward. The sales manager was also great about taking off the optional items and… giving me a very nice price for a 2024 HR-V. I never felt pressured and I'm so glad I decided to purchase my first Honda from DCH Academy Honda.Love my Honda
by CatC on 12/23/2023Easiest car purchase ever. Christian is the best . He explained the purchase process and went through the cars functions. Highly recommend DCH Academy Honda.A long day doesn't help.
by hondagirl on 12/08/2023This place is clean, spacious and has outlets for charging your phone if needed. I might have had a better experience had I not been hungry and tired. Please make sure you ask for a hard copy of all paperwork along with a zip drive. Unless… you have plenty of paper and ink. I was happy to see the tires are fairly new. Also, it was delivered to me on the 3rd day. Being delivered was a plus. I did feel that the delay in receiving the car had nothing to do with best available delivery day but mostly waiting for the check to clear. Either way I suggest that you sit down with a salesperson and tell him or her what you want or don't want so that person can show you what is available. I'll do that next time.New wheels
by Pat Bruno on 12/06/2023Knowledgeable, curteous sales staff.Good experience!
by Gary on 09/09/2023Our sales rep, Vitoria, was very willing to work with us given the parameters of our requests and needs. Thumb up for Vitor!Do not come here. You will likely regret it.
by K on 08/23/2023I have not had one positive experience at this dealership. My new car has had multiple issues with it. I have brought it in for servicing at different dealerships already. Now, the current issue I have won't be touched by any other… dealership. Three different dealerships say that I need to go to the dealership I purchased my car from. But, I've wanted to avoid Academy Honda because my experience has been so horrible. Managers won't call me back despite multiple messages and promises from others that they'll call me back.Walked in and was turned around.
by Kyle W on 05/28/2023This place was different than expected. I came to get a rough estimate on monthly pricing, have my car looked at and given a price for it, and test drive and look at the Audi s6 you guys have. I sat down with one of your sales reps and was… just about turned around and walked out the door, I did not have my co signer with me because it is an hour and a half drive and I wasn't completely sure if I wanted to go through with purchasing the car, I just wanted to look at it and test drive it and talk about financial situations before I committed to it. My car was never looked at, and I never saw the car I drove an hour and a half to look at. I am disappointed that I took the time to drive out to be turned around and walked out.Great buying experience
by KJ on 05/07/2023Alejandro was very helpful and pleasant. He made the entire buying experience easy and flawless. I never felt pressured. I would highly recommend. Thank you!New car buying experience
by Tony on 01/26/2023Went to see car that I was told was in stock but when I arrived it was not available. Then was interested in another vehicle which during the sales process was hit with a 399 dealer prep which was not disclosed in their ad on their website.… Tried to confront the discrepancy of the ad but was told to call tomorrow to speak to the manager. Next I spoke to both Jude and Peter which where both incredibly rude and denied wrong doing and the cars listing on their web site and told me I must pay the dealer prep fee. Then the next day they changed their ad on their web site to reflect the dealer prep fee. I sent two emails to the general manager ray a week ago and also called several times and left messages which I have had no response. This dealership has showed me they will hit you with every extra fee they can think of and false advertise prices on their website. They have no customer service and management are unethical. I have attached the cars ad before and after from their website. Stay away from this dealership as well as the management. Jude and Peter need training and should not be managers. The general manager ray is horrible at returning phone calls and emails. Dishonest dealership stay awayAmazing experience, amazing staff!
by YP on 12/06/2022My salesperson, Hydeinah, was extremely patient as she worked with me through the decision making process. Her professionalism helped to make my purchase a great experience. I left there completely satisfied. The staff at DCH was so… accommodating and pleasant.My last straw became my new go to dealership
by Billy Hansen on 11/29/2022I have been looking for a Ridgeline for a couple of months. A so called friend of mine had this great deal he said he was working out for me being his was in the car business for 35 plus years. Well being he was blowing smoke up his butt… and had nothing as I found out , I started on my own with the deal he said he had. I went to Open Road in Edison, Princeton Honda , Nissan and Hyundai were emails back and forth. Feeling completely overwhelmed and discussed ready to just give up and keep the truck I had. Thank goodness Carolyn at DCH Academy Honda called while I was just sitting at home looking online at Ridgelines and asked if I could stop by. I said I’ll head over and see what they say. This being my last straw!!! Boy when I first got there I was extremely upset with the first salesman, that just said “Hey” as soon as walked in. I thought maybe a “Hello welcome to DCH Academy Honda, how can I help you” would’ve been better. On the verge of leaving I called Carolyn back and she sent someone out to better help me. Boy oh boy and I glad she did that. I really wish I was better this names but I think she sent the used car manager out to talk with me. Give me one second I’m going to call them because they all deserve the recognition of being great at what they do. Ok just got off the phone with DCH ACADEMY HONDA. Armando was awesome !!!! He helped kick the numbers around and get me into the truck I wanted. Enrique was just walking buy and BOOM willing to help finish up all the paperwork and he was extremely happy and nice. Just with these two guys I was very nope freaking extremely happy that Carolyn sent Armando out to me and Enrique was at the right spot at the right time. Marcus who works in finance and did the end paperwork was a pleasant great guy to deal with. All the people I dealt with were happy, nice, experienced, and made my last straw I’m giving up to my go to dealership. I want to thank you all for making my experience with your dealership an excellent experience.Great sales service
by Rhonda on 09/06/2022Very professional Amber Rose Brown was very informative detailed move the process along very smoothly we all loved herDCH [non-permissible content removed]
by Tori on 08/17/2022Extremely disappointed in this dealership and will not be returning once my contract is up. Do not reccommend at all!!!!!!! Professional [non-permissible content removed] and couldn’t care less about the customer!!! So many things went… wrong and were barely willing to fix any of it. I bought my own lease out after 3 years and was being charged $5000 over the actual price owed on my car. They didn’t provide a bill of sale in my hard drive, so I had no idea what exactly I was paying for. When I went back to confront them, they printed some BS copy on the spot of where this unknown money was coming from. They claim they shred files after a certain amount of days which makes no sense either, especially if everything is online. All of the fees were BS. They didn’t care. Pretty sure they charged me for the retail price of my car and not the buy out. Manager wouldn’t even come out to speak to us about anything, even after we requested to talk to him but proceeded to help other customers who walked in way after us. These people suck.New car buyer
by Joe Kelly on 06/02/2022I have been a customer of Academy Honda in Oldbridge for 30 years. I find their dealership fair and competitive, with an excellent service department. Recently, we bought 2 Honda HRV’s from salesperson Jude Pallone, and the process was… transparent and seamless. I unreservedly recommend the dealership!Highly recommend!
by Tricia M on 05/03/2022I had a very positive and stress free experience at DCH Honda. Everyone was friendly, knowledgeable and accommodating. I’m very happy with the lease of my car. I highly recommend this dealership!Don’t waste your time here! They don’t care about customers!
by Tom B on 09/18/2021This is a horrible dealership! What a waste of time. They are remodeling lot is a mess. No where to park. Horrible customer service. Music blasting in a small cramped show room. If you could call it that. Called ahead of time to see a… specific car. Told us to come in, so we did. Car is still for sales but not on the lot. Ok, asked about another car. They are going to pull it around for us to see. First they couldn’t find the keys and then the car won’t start. Ok but don’t make us wait 30 min while you all stand around and talk to each other. We can go walk and see it. Worst experience and our sales person Amber Rose didn’t even care. Don’t waste your time here. To many other quality dealerships out there.Better off buying at a no name dealership.
by John W on 06/11/2021I went to look at a car at the dealership that I found on Edmunds.com. The advertisement suid it was 12,500 which was a fairly good price. We went to look at it and were originally given a price with all of the add-ons of almost $20,000.… After it was all said and done we had to pay for $250 4 nitrogen filled tires an additional $600 fee for covid and window etching anti-theft which they didn't do and when I tried to call them to get it figured out they didn't return my phone calls. Additionally from the price on the website to what they charge they actually marked up the price and it included the taxes but it also included more money than what they were asking for the car unfortunately I'm no math wizard so I didn't figure it out immediately and by the time they gave me my paperwork that they forgot to give me initially the website ads were all taken down. Save yourself some aggravation I won't even go into the attempt at fixing the air conditioner and having it last long enough for me to get it home and because I bought the car as is out and it was overcharged just so it would last long enough for somebody to use it to buy it. I don't even recall buying from a roadside do name dealer and having them pull something like that.Avoid!Bought a cr-v
by Jerry on 05/03/2021Daurin was our sales rep, good experience,very friendly,informative
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