Customer Reviews of Jack Daniels Audi of Paramus
Review type:
Unprofessionals here
by kdasilva1 on 09/02/2014Long and pathetic story short, I leased what I thought was a "NEW" 2013 Audi Q5, only to find out that the car was in a DOCUMENTED accident on the lot, police report and all. When I contacted Jack Daniels, the very professional GM, Soloman… F did not attempt to fix this, but rather had the excuse that he was not the GM at the time so he couldn't say why I was given a car that had an accident on its VIN number. Apparently no one can explain why I was given the car, Their company slogan about caring for their customers is complete BS! I have reached out to everyone at JDA about just giving my lease back and walking away, but I continue to be ignored. You're better off going to Millburn Audi.The Worst Dealership Ever!!
by sangwl on 11/11/2010If you see JACK DANIEL SIGN, don't stop, just drive by. I went in to check out Audi Q7 and asked for a test drive and a quote. The Saleman didn't even acknowledge my request and started asking me questions to see if I was really… interested buying the car. After his quick evaluation, he quoted " You should come back when you are ready to buy. We are took busy today to service you" Note: They had more staffs than the customers in the show room. Do they really think that customer will just walk in w/ checkbook and buy the car without any negotiations. They are really lucky that there is still big demand for Audi cars.One of the worst
by nickw on 10/15/2010We went to this dealer twice. First time I waited 20 minutes and get a sales person talk to me about the Q5 I was interested and I told him I will be back with my wife. Two weeks later, me and my wife walked in to the dealer on Saturday… around 4:30pm. We asked that sales person and were told he was no longer with the company. We got Mr. S instead. Mr. S told us he had the car for us to test drive and starting the sales talk, half of his talk was not true facts anyway after I came home checked your web site, but after 5 minutes he told us they did not have any Q5 for us to test drive. He told us he would call us as soon as he had a car for us to do the test drive and wrote down my cell number etc. I have never heard from him since. After two times visit and I left my name and phone in both cases, no one ever did follow up from this place. So we just bought the same car from another NJ dealer. I could not imagine how they going to treat their customer after we buy a car from them, if they are so careless to their potential customer even BEFORE buy the car.BEST buying experience EVER
by jeff0510 on 10/12/2010WONDERFUL BUYING EXPERIENCE!!!!! I live in Paramus and always see the Jack Daniels Audi building on Route 4 on my way home from work. When it was time for a new car, I figured I would stop by and browse the lot a little bit. As soon as I… walked into the dealership the receptionist greeted me kindly and asked me if I needed help with anything. I said I was just looking, and she brought me a capuchino. When I was finally ready to see someone, the receptionist Vanessa called over Terry. I immediately loved him. He was very polite and I felt like there was absolutely no pressure put on me. Once we walked over to the A5 I knew this was the car for me. I asked Terry all types of questions about the A5 and couldn't believe how much information he knew about the Audi and cars in general! He asked if I wanted to go for a test drive, and of course I said yes with a big smile on my face. We were on the highway within a few minutes, and this car handles LIKE A DREAM. After about a 20 minute test drive, we went to his desk and he started running numbers for me. He gave me a GREAT price. I went home and did some price comparisons online and with other local dealers, and Terry had given me the best price out of any of them. The next day I gave Terry a call while I was at work. I told him I would like to buy the car that night. After work I stopped by Jack Daniels to finalize the deal. They had arranged for me to drive the car home right from the dealership, with someone from their transportation team following behind me in my old car. I absolutely loved every minute of this purchase!!! So far this car drives like a dream. By far the best investment I have ever made!!! It turns heads on the highway and handles like I never would have believed (even in heavy rain). Can't wait to see how the Quatro does in the snow!!!! A++++++++++ WORK JACK DANIELS MOTORS!!!! If you live in Bergen County and are purchasing a car, go and ask for Terry!!!!!!!!!!!!!!!!!!!!!!!!Great Audi Showroom and Dealership!
by amadeusamanda on 10/24/2013updated 04/25/2025I've been wanting an A8 for a while. I never really jumped at it because I was too busy with work and I had about 3 months left on my S550 lease. I'm not too happy with the redesign so I decided to stop by Jack Daniels Audi. This is a very… professional staff from my Salesman to the Manager to the finance guy. I like their presentation and their honesty and integrity. The entire was seamless and hasslefree.Glad we were able to get you into that new A8. This is truly a great car, you will enjoy every minute of it. We appreciate the compliments pertaining to our staff; they really do go above and beyond to make sure things run smoothly. We thank you for your business and wish you the best with your new car!
Overpriced
by russ911 on 09/15/2011updated 04/25/2025I purchased transmission fluid for my Audi and was charged $36.00 plus a quart. At DCH Audi I paid, the same day for the same fluid, $19.00 per quart. Why is this!Thank you for your feedback. Please contact our general manager to discuss this. Thank you.
knowledgeable and fair
by jlindekens on 03/10/2014updated 04/25/2025Terry was very knowledgeable and helpful...trade in and price of the Audi was competitive...very professional in all respect...Thank you for your positive review! Terry is indeed very knowledgeable and in general, a great guy to have on our team. Were very happy you are pleased with the price on your trade. Its our duty to satisfy our customers. Thanks for choosing Jack Daniels Audi of Paramus!
A good dealership - not great pricing
by justaguy4444 on 07/18/2012updated 04/25/2025This is a good dealership. I purchased a car there a couple of months ago. There is no pressure and sales people are very eager to help. The one criticism is that they do not seem to offer great prices, and are inflexible once a price is… given. If nothing else, take your quote to another dealer (perhaps the one in Englewood) and see if you can get a better price. Other than that, you'll feel comfortable and welcome in this dealership.Thank you for sharing your feedback. We do our absolute best to compete with the other dealers on a comparable price level. Our customer care and integrity is what separates us from those competitors. We hope to earn your business again in the future. If you have any concerns with price, Please feel free to call our general store manager - Solomon Faizi (201) 796-8500 Ext. 1505. Thanks for being a valued customer of Jack Daniels Audi of Paramus!
Why buy from Jack Daniels Audi Paramus? Jack Daniels Motors was originally founded in 1972 by Jack Daniels Sr. His belief was that the customer's needs come first. This belief has been the cornerstone of Jack Daniels Motors success, and 45 years later it continues to be our focus.
Jack Daniels Motors is the first dealership in Northern NJ to to commit to producing its own Solar Electricity, in our multiple dealerships, and one of select auto dealerships nationwide, to commit at such a significant level.
Included amongst our many industry awards, we proudly support many national and local community projects including The Diabetes Foundation, Toys for Tots, Bergen Academies Theater Program, Hurricane Sandy Relief, Homes for Hero's, United Cerebral Palsy Foundation and Don Bosco Prep High School.
At Jack Daniels Audi, you will feel at home, and confident that there is no one better, to purchase your next vehicle from.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
This is a good dealership. There is no pressure and sales people are very eager to help. The one criticism is that they do not seem to offer great prices, and are inflexible once a price is given. If nothing else, take your quote to another dealer (perhaps the one in Englewood) and see if you can get a better price. Other than that, you'll feel comfortable and welcome in this dealership.
by justaguy4444 on 07/18/2012