Paul Miller Subaru
Customer Reviews of Paul Miller Subaru
Review type:
2025 Forester Touring
Smokey is always happy at Paul Miller Subaru 💙
by Bpalms on 04/24/2025Another great experience at Paul Miller Subaru for me and Smokey Wilder. So my AC compressor failed and Smokey needed a new one. Erin came to the rescue and took care of me. She listened to my concerns which also included my… passenger window sticking from time to time and made sure everything was in order. She was efficient and had my loaner ready with the young lady who got the car for me. Erin was good to her word with a follow up the same day 4 hours later and she explained the next steps which was that the compressor was covered by the warranty and Smokey would be ready by Monday (it was Saturday). By Monday morning I got the call that Smokey was ready and picked her up that evening. Erin is polite and patient which is what I really appreciate from a customer service perspective. The entire process could not be any smoother thanks to Erin's handling of things. Paul Miller Subaru has a great staff. I never have any problems when I go to them, they make things easy for me. Thank you PMS.We're delighted to hear that Erin and the team at Paul Miller Subaru made your experience smooth and hassle-free! It's great knowing Smokey Wilder is back on the road, thanks to their attentive service. We appreciate your trust in us for all your automotive needs!
Absolutely awesome dealership
by Kris C on 04/11/2025Great place to get a car but also for service. Polite attentive everyone friendly and helpful and don’t push anything or service on you - they listen to you and work with you. Comfortable to wait for service but also have Loaner carsKris, we're delighted to hear that you had a positive experience with both our sales and service teams at Paul Miller Subaru. It's great to know you felt comfortable and well taken care of during your visit. Thanks for choosing us!
Cutting edge service-great service manager
by Lou on 04/10/2025Thorough inspection and real time video feedback.Lou, it was our pleasure to assist you. Thank you from all of us here at Paul Miller Subaru!
Tires Replaced at Significant Savings
by BobH on 03/28/2025Needed to replace a flat tire due to screw in sidewall; shopped at Mavis, a local mechanic and went online for prices. Then called Paul Miller, talked w their parts manager who gave me a much lower tire cost, transferred my call to Service… for an appointment that morning. Vanessa was my service rep; she handled everything very smoothly and with a super pleasant customer focused approach. Based on the remaining 3 original tires tread, her insight plus, a vid of their mechanic inspecting all 4 tires, I decided to buy 2 new front tires, and swap best tread on 2 remaining tires to the rear. All at over 30% less than Mavis installed. SUPER PLEASED w her handling of my problem.Bob, we're delighted to hear that Vanessa and the Paul Miller Subaru team provided you with such a positive experience. It's great to know we could offer competitive pricing and smooth service for your tire needs. Thank you for choosing us!
Harold’s the Best!
by Dottie on 02/27/2025updated 03/06/2025Harold Almanzar was excellent explaining all our options in purchasing our new Subaru Outback. He did not pressure us at all to purchase a new car. It was such a pleasure dealing with him.Dottie, we're delighted to hear that Harold provided you with a pressure-free and informative experience at Paul Miller Subaru. Enjoy your new Subaru Outback!
2025 Forester Touring
by Pete on 03/04/2025I purchased a new Forester Touring for my wife. Paul Miller gave me the best discount pricing. And Jim in their sales staff was a pleasure to work with. Very friendly and knowledgeable. I highly recommend buying your next vehicle through… their dealership.Thank you for recommending Paul Miller Subaru! We're delighted to hear that Jim provided a friendly and knowledgeable experience while helping with your Forester Touring purchase. Enjoy the new ride, and we appreciate your support!
Super service experience
by Carol A on 02/02/2025My Subaru desperately needed an oil change, tire rotation and check-up. Staff did a good job and they were pleasant and efficient and polite. I shall returnCarol, we're glad to hear that our team at Paul Miller Subaru took good care of your vehicle and provided a pleasant experience. We look forward to welcoming you back for future service needs!
Excellent service
by Ernie Cerna on 01/21/2025updated 01/28/2025The service was done quickly and sufficiently.Thank you, Ernie, for stopping by to leave Paul Miller Subaru a wonderful review!
Great service dept.
by JB on 12/31/2024Service reps, especially Erin are very professional and helpful.Erin and the team are happy to see your glowing review. Thanks for choosing Paul Miller Subaru!
Great service, excellent customer service
by Diane on 12/15/2024Both times we’ve gone they’ve been fast and friendly. They’re waiting area is nice and comfy which makes the wait go by more quickly.Diane, we're delighted to hear that you had a comfortable and timely experience with us at Paul Miller Subaru. Thank you for sharing your feedback!
Great Subaru Service for my Outback
by Gregory Kushnir on 11/27/2024What I like the most about Paul Miller Subaru Service team is the fact that they care about every customer! When you check in, the advisor will give you an estimated time of completion of your service, explain every detail about your car… and service needed. The service is completed within the time estimate, provided to you at the check in. This is exactly what a great car service needs to be: Friendly team, professional mechanics, clear communication to the customer!!! Paul Miller Service team embodies my expectation of a great company!Gregory, we're delighted to hear that our Paul Miller Subaru Service team met your expectations with clear communication and professionalism. Thank you for recognizing their efforts in making your experience a positive one!
Unnecessary requirement by Edmund’s to title this review
by FP 125 on 11/03/2024Excellent customer service representative. Helpful and informativeWe are so happy that our Paul Miller Subaru team delivered an excellent experience. Thank you for sharing!
On Time
by DJ 243 on 10/26/2024Comfortable waiting room. Checklist complete. Service clean. Pricey.Thanks for choosing to do your service with us! However, I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. If you'd like to share more about your opinion, don't hesitate to reach out to me. - Kristen Bruno - Service Manager - (973) 402-1700
Smokey Wilder is always in good hands
by Quent97 on 09/20/2024They always take good care of my Smokey Wilder. So I needed front breaks and a new wheel bearing. Frank handled things professionally from beginning to end. First he helped at my oil change visit in April 2024 when my car was… inspected and somethings came up like the front breaks and my 60k mile maintenance. At the time I could not afford to get it all done so he helped me decide what could wait and what to do at that time. We pushed the breaks to my next 6mo visit and he gave me a quote. When I returned they honored the quote and did the breaks and in the inspection found that I had a howling wheel bearing. Frank contacted my warranty policy holder and found it covered so they did the job. Smokey is running smoothly. Service was over 3 days so I had a loaner. The entire process could not be any smoother thanks to Frank's handling of things. Paul Miller Subaru has a great staff. I never have any problems when I go to them, they make things easy for me.Thank you for sharing your experience! We're delighted to hear that Frank and the team at Paul Miller Subaru took such great care of Smokey Wilder. It's wonderful knowing our staff made everything smooth and hassle-free for you. We appreciate your continued trust in us!
Quick service
by Leo on 08/30/2024They were able to accomdate me on short noticeThank you for reviewing Paul Miller Subaru! It was so kind of you to share your experience, Leo.
PAUL MILLER SUBARU - THE BEST!
by Joyce OConnell on 07/24/2024The dealership is the best! Professional and friendly. This includes sales, finance, service and parts. My sales person, Harold Almanzar, is THE BEST! This is the second car I have leased from Harold and the dealership. Harold is… knowledgeable, professional, very easy to work with. I recommended Harold to my sister, who also has leased a car from him and the dealership. Highly recommend!Joyce, thank you for your wonderful feedback! We're delighted to hear that Harold and the entire Paul Miller Subaru team provided such a great experience. We appreciate your recommendation and look forward to serving you again in the future!
Convenient and timely service
by AMP Subie owner on 05/01/2024Service completed on time and properly performed. Very knowledgeable service advisor who kept me informed as to status and work that needed to be performedWe're glad to know that you had a timely and well-informed service experience at Paul Miller Subaru! Our team always aims to keep our customers updated throughout the process. Thanks for sharing your feedback with us!
Flawless
by Mike on 04/30/2024It was quick and painless….Alex my sales rep was great and very knowledgeable. I would purchase another vehicle from them!Mike, we're glad to know that Alex provided you with a great and efficient experience at Paul Miller Subaru. We look forward to helping you again in the future!
Very Thorough Service
by Quent97 on 04/27/2024My service was Frank. I like that he was thorough in explaining the recommended services to me and he was patient in answering my additional questions as I was back and forth to the desk 4 times. He explained the charges and and parts… used and gave examples. As well as explained future recommendations based on car milage. This is the type of service that gets my trust. My only complaint is that they raised the price of the basic oil change/ tire rotation etc service by 100 dollars so they are now 2.5 times higher than Firestone where I was taking my car. I will have to rethink where I get my basic service which I get every 6 monthsWe're glad to know that Frank was able to provide you with detailed and patient service at Paul Miller Subaru. We understand your concerns about the price increase, and we appreciate your feedback as it helps us improve our services. Please feel free to reach out if you have any more questions or need further assistance!
Awesome service department
by Simon E on 03/01/2024Through evaluations and fair. Samantha and Vanessa in service are both incredible.Simon, thank you for reviewing Samantha and Vanessa at Paul Miller Subaru! Have a lovely day!
Run and never look back
by Very Unhappt on 12/12/2023RUN AND NEVER LOOK BACK!!! Terrible experience that resulted in me having to pay $140 for an Uber, $34 for bus tickets for my wife and 5 year old son and miss a day of work because I mistakenly thought this sham of a business was actually… run in a competent manner. A shameful case of gross negligence, ineptness and failed communication that impacted the lives and wellbeing of my wife, my 5 year old son and yours truly. I spoke to someone and made an appointment days before and let them know what service package I would like. Apparently, when you take your car in to be serviced and the man who hands you a ticket responds to you asking three times, "We're good?" in addition to "Do I need to do anything else?" with "No," you are supposed to ignore what he says and go inside anyway to talk to someone inside the dealership. Brought my car in on Saturday, they were closed on Sunday and when I went there on Monday, they never even worked on my car. I will never again step foot in this pit of incompetence and recommend you do the same. Shame on you all.
Subaru Forester
Subaru Crosstrek
Subaru Outback
Thank you for recommending Paul Miller Subaru! We're delighted to hear that Jim provided a friendly and knowledgeable experience while helping with your Forester Touring purchase. Enjoy the new ride, and we appreciate your support!
by Paul Miller Subaru on 03/05/2025