Crestmont Volkswagen
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Customer Reviews of Crestmont Volkswagen
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11 sales reviews
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Very professional
by DS on 06/23/2020After wasting time with other dealers in the area I bought our Passat within 20 minutes. No BS and no hidden fee's. Excellent job!Don't Buy from them
by sweety3 on 06/24/2014Please save yourself from a potential disaster. I had a very bad experience with this dealership and highly recommend you stay away. IMO old school car salesman deceit.What a pleasant surprise!
by rjkt on 01/07/2010Having a pleasant experience and shopping for a new car are words that I've never used in the same sentence until now. My daughter, her husband, and I visited your dealership to see what was available for used cars. Our salesperson was… Steve Conti. I was prepared for the worst....pressure tactics, condescending remarks etc. Steve asked pertinent questions, let us roam through the lot, staying close to answer any questions we had, and made us feel comfortable with our selections. As a result, he had two sales that day. I was smiling and so was my daughter and son-in-law. I would not hesitate to recommend Crestmont and Steve in particular to any friends and family seeking new or gently used autos. It was a first for me and if your sales persons reflect your business persona and integrity, your dealership will continue being successful.Never even got through the front door!
by edmundssn on 09/28/2009I went to the dealership's website. They had an option to "Make an Offer." I clicked on this for a used 2007 Corolla. I thought it was one of those instant things that would let you know online right after submitting, so when I was… FORCED to give my personal data (name, phone number, email address) I put in fake information (again, thinking it was an instant thing). After submitting, it said I would be notified by email. So, I had to go back and do this again, this time using only my real email address. It was WAY too early in my research/pricing phase to start giving out my name and number to salespeople. I'm not about to go over my cell phone minutes being hassled before I come close to deciding where to buy from and what to buy. The price listed was absurd. Well over $15,000 for a two year old Corolla S with $40,000 miles. I could get a new CE model for around that price. So, I made an obviously too low offer of $9,000 thinking I would at least spark a conversation or perhaps hear some suggestions. Instead what I got was this: _________________________________________ "Hello Mr./Mrs. Sensitive Judgmental, We are not interested in calling someone that does not want to be called. The phone # is requested in case a client accidentally provides us with an incorrect email address. You see this way can still provide them with the information they ("they" was underlined for emphasis) requested. In regards to requesting your name, we are just being civil. In regards to your offer $9,000 will not buy this certified Corolla S. Sincerely, Rob Bojarun _________________________________________ My response: _________________________________________ "My point is that it is too early in the pricing/research phase to be bombarded by salespeople. People like myself are trying to price things and do research. We are nowhere near picking a dealership or salesperson. When I'm ready to start negotiating, I will contact the dealership and express this. I don't need to be bothered in the meantime. Too many times when asked for a name and phone number people are hassled. If that is not your policy fine. But don't be surprised when a precedent is there for people to respond in such a way. As far as my offer, obviously I didn't expect to get the car for $9,000, but honestly, I expected to start a conversation about it. Referring to me as "Mr./Mrs. Sensitive Judgmental" and merely brushing off the offer with no discussion tells me exactly what I needed to know: Not to deal with this dealership. I'll be getting a $10,000 check for my totaled car and looking to buy a new one. That money will go somewhere else. All you had to do was start the email with something like "Dear Prospective Customer" and start a conversation about the price, or heck, throw out something that may be a recommendation. You never know who is contacting you or what my transpire. I used to work at Best Buy and a scrubby man with long hair, a beard, and torn and paint-covered clothing came in (this was in L.A. btw). Everyone else ignored him and went to the guys in suits and ties. I talked to him about a TV he was looking at, started a conversation. Turns out he owned the largest chain of painting stores/service in the area, had a Visa Black card and bought $10,000 worth of equipment and installation to do a theater room in his home. For all you know, I may have been such a customer and the 2 minutes you took to respond could have been all it took...had it been done in a classy way. Shame, you guys had good reviews on Edmunds.com. May have to update those. -Sensitive Judgmental" _________________________________________ His response to that was along the lines of saying I was the FIRST one to ever have an issue giving the personal information over the internet and how I can I be taken seriously asking, "Is this how a sensible person behaves? " I said you should never judge a book bCrestmont Toyota takes pride in not only being a car dealership that provides it clients with aggressive pricing but one that includes 1st class customer service as part of the deal. We only ask for a minimal amount of courtesy in return. If you value this philosophy or are interested in seeing the unedited correspondence between Mr./Mrs. Sensitive Judgmental and myself I would be happy to help you. Sincerely, Rob Bojarun Internet Sales Manager 730 Route 23 North Pompton Plains, NJ 070444 rob.bojarun@crestmont23.com 973-248-4945
Bought a used car from a dealer in Wayne, NJ that treated me with respect. Courtesy was given to a dealer that deserved it. "Scrubby guy" was allowed through the doors and treated right. -Sensitive Judgemental
Crestmont Toyota takes pride in not only being a car dealership that provides it clients with aggressive pricing but one that includes 1st class customer service as part of the deal. We extend this philosophy to all our clients regardless of their position in life. A minimal amount of courtesy is requested in return. If you value these principles you have found your dealership. On a final note Crestmont Toyota takes its reputation very seriously. The complete and unedited correspondence between Mr./Mrs. Sensitive Judgmental and myself is available for viewing. Sincerely, Rob Bojarun Internet Sales Manager
Very present car purchase process
by ericmom on 09/01/2008We went 3 Toyota dealership finally we bought a highland from crestmont Toyota. Our salesman Tom was very kind , helpful and very professional. at the end the sale manager was very smart and straightforward, we got a reasonable price and… no hidden charge.It was a great experience. Even the financial manager, I forgot his name he is not tried to force us to buying something like most dealers do, he just present the package to you. There was no hassle and very present car purchase experience.Crestmont Toyota
by kmonaco on 07/08/2008I had a very pleasant sales experience at Crestmont. I was leasing a vehicle with a lot of mileage and Crestmont helped me to purchase a new Camry. They made the transition easy and pleasant. Rob and Walter were excellent with the… service and attention they gave me. I was unsure of what to do but they explained my options and guided me in the right direction with the purchase of the Camry. I would highly recommend this dealership as well as Rob and Walter to anyone. They were down to earth and answered all my concerns honestly.great place
by reverseswing on 06/01/2008Just leased a VW Passat. Our salesman was Carlos and even the manager took the time to talk to us. It was a great experience. Nobody tried to force us into buying something like most dealers do. There was no hassle and everything was as… quick as it could be. Here's hoping service is great too!Great car; great salespeople
by jmaggio on 04/28/2008I recently leased a 2008 Highlander Sport. It's a great car, and my family is very happy with the purchase. The process was made all the easier at Crestmont. We dealt with Rob, who was courteous, friendly and very knowledgeable. He was very… straightforward (no b.s. like you get at other places) and took his time with us, and answered all of our questions. He took the stress out of the process, and at the end of the day, we drove away with the car we wanted at a price we could afford. I can't recommend Rob or Crestmont enough. This is our second purchase from Crestmont, and both times, we were very pleased with process and the outcome.Very professional and courteous
by spiceumup on 10/08/2007We bought a Beetle Convertible in 2004 from this dealer. The entire transaction was easy and stress free. The sales person knew what she was talking about, understood the product and was able to answer every question. Working with the… finance department was a easy and stress free and they answered our questions without any problem. All of our dealings with the dealership have been great.Gimme a break, clearly this review sounds like it was written by an employee of this dealership. I went to look for a 07 GTI and there wasn't a selection at all, maybe 2. One was loaded beyond it's purpose and the other was had an automatic trans obviously spec'd for a chick. Lame-ass review. I too bought a VW in 04' like the review states, but of course it would have been a great experience, VW was desperate for sales then and they were offering a ridiculously great 0% financing for any length of time. Got mine for 66 months!!!
I assure you, I do not work for the dealer. In fact I just bought a Honda. My experiance is that the dealer was excellent and it wnet very well for us. I am sorry your experiance was not as favorable.
No pressure - Easy experience
by ur_ru on 09/28/2013updated 04/28/2025Test drive was accommodated quickly and pleasantly. Low price was first price offered. No pressure. Saleswoman told us to take time to think about it.don't judge a book....
by petersboy on 03/13/2012updated 04/28/2025we had purchased a car there 5 yrs ago...the process was grueling, as it often is. But we were satisfied. the sales person at the time, Jim, was most pleasant to deal with. we recently went back to make another purchase...could tell it was… not busy. unfortunately, they seem to judge us by our looks/clothes/etc...we felt they sent out their low level salesman when they saw us. we did not want to deal with (or 'train') their inexperienced salesman, so left without even discussing money. the next week we went elsewhere, 'picked out' who we wanted to deal with, and bought the car, cash, that day. there needs to be a way of not embarrassing the salesperson or ourselves, by switching to someone else. and you've really got to not judge people by how they look...not all financially well off people are thin and good looking.
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About our dealership
Thank you for coming to Crestmont Volkswagen and thank you for your recommendation. We appreciate your comments about your purchase experience with us!
by Crestmont Volkswagen on 06/24/2020