Ramsey Subaru
Today 9:00 AM - 6:00 PM
Customer Reviews of Ramsey Subaru
Review type:
Winning
by Wag on 04/04/2025
It is a great place to buy a car everyone was very nice and knowledgeable of the product
79 reviews
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Transmission issue solved
by Anthony_S on 09/08/2015Had a transmission problem with my 2012 Outback. brought it in to the service center, and was given a loaner car while they worked out the kinks in my car. Was super appreciative of the loaner car, a nice Crosstrek, because I can't work… without a car. They fixed the issue and even washed it for me. Al and Gordon helped explain what they did to my car in non techie talk so I could understand what they actually did to my car. Thanks guysExcellent new service center
by jackyw on 07/29/2015The new service center is an amazing improvement over the small facilities they had before. Plenty of room to stretch while waiting for my car to be serviced. Comes with complimentary coffee and wifi. Would definitely recommend. Thanks.Great Service
by gfontaine01 on 07/27/2015The service provided by Ramsey Subaru is always outstanding. The waiting area is clean and very spacious.excelent service
by mikesbb67 on 05/29/2015dealing with Clayton and Greg were great. made everything feel easy and was very comfortable talking with them during my purchase. they made me feel right at home. i would recommend anyone to buy a car from them.Easiest car buying experience ever!
by MWTP on 05/16/2015Im in my early fifties, so this isnt my first time around the block buying a new car. However, my recent sales experience with Ramsey Subaru was by far the easiest and most pleasant experience at a dealership I have ever had. The… dealership itself is clean, organized and the showroom is well laid out. The entire staff is friendly and relaxed. My salesman, Michael Pandolfelli, was great to deal with. He is relaxed and easy going, but at the same time very professional. He is very knowledgeable about the cars he sells. I wanted to buy a 2015 Subaru Forester. I had started the process on the Internet, going through USAA/True Car buying service. Ramsey Subaru was out the door $1,000 less expensive than another Subaru dealer near where I live. Once I submitted my inquiry, which went out to the three closest dealers to me, Ramsey Subaru called me at home in less than an hour and set up a time for me to visit them. They had the exact model and color I wanted and the price was great. The only item they had to add was the splash guards. Of course, part of every new car sale is that final sit down with the dreaded business or finance manager, where he tries to sell you every last type of extended, tire, wheel, cosmetic warranty or prepaid maintenance plan under the sun. Well, at Ramsey Subaru, again everything was friendly and relaxed. Yes he offered those things, but I only took what I wanted and there was absolutely no pressure. I purchased extended warranty. Some people think that is a waste of money, but I keep my cars for a long time and have found that the extended warranty has always paid for itself. I could have bought it at later date, but in this case I rolled the cost right into my monthly payment. I financed this vehicle and it was the easiest way to proceed for me at this time. Also, I purchased GAP coverage. Again, some folks might think that is a waste of money, but for me, if nothing else, it is peace of mind. He was willing to negotiate on the price of the extended warranty and I was happy, which is what counts. So, I came back the next day and drove away in my new Subaru in less than an hour. Ive never purchased a car that quickly and easily before! I highly recommend Ramsey Subaru. The entire staff are all good folks, but if you ask for Michael Pandolfelli, you will really be very happy. He is very committed to customer satisfaction.Great Experience with Clayton
by stch66 on 05/11/2015My buying experience with Clayton was excellent. He is passionate about cars especially wrx. I think he loves the cars more than selling them. I felt no pressure at all, it was like working with a friend. I traded in my car and the… manager(Brian Walin) was very fair with that. I had the deal worked out in about 15 minutes. Prices all around was very good. I was waiting for something to happen, but it all turn out great. I got the car and Clayton spent 30 minutes with me in the car showing all of the controls, who does this. usually you buy a car and they give you keys and say good luck. I came back 3 weeks later and Clayton again came to car to show me more controls. No one does this. I once bought a BMW and they said hi the salesman about 2 months later and they did not remember me.(yikes). If you want a subie, Clayton is the man if you dont want painful negotiating. I give this review and I am not related to anyone at ramsey subaru. I told my wife that this was best car buying experience ever had.Amazing Customer Service
by KSchack on 05/09/2015Ramsey Subaru had PHENOMENAL customer service, I felt like they truly cared about me as a customer and they went above and beyond to make me feel comfortable and in the know during the entire care buying experience. I wanted a specific car… that they did not have in inventory and they had it there within 2 days...it was the exact car I wanted, I did not have to compromise on color or features. I cannot speak highly enough of my sales representative Michael Pandolfelli, he communicated with me during the entire process through email and phone calls, answering any questions that I may have had during the process. He went over all aspects of the terms and options that I had with the car, he was very well versed in explaining warranty options, accessories, financing options, etc. He connected me with an insurance company that offered a lower rate than my current company was offering. He made me feel comfortable during the entire car buying experience, making me feel in control and not being "pushy" as I had experienced at other dealerships. The dealership itself and Michael's superior customer service made this car buying experience an absolute joy and I will be referring friends and family to this dealership.Ask for Michael Pandolfelli
by Justmoved on 03/15/2015Don't forget his name - ask for Michael when you go to test-drive at Ramsey Subaru. Working with him was nothing but a pleasure - he's super smart, laid-back, and driving with him was incredibly fun. I couldn't wait to sign on this dotted… line - I got my new Forester within a week. I know cars (worked in the luxury auto industry for two years before becoming a full-time mom to my toddlers), and I think a Subaru sells itself - it is the perfect car for me. The buying experience needs to be wonderful - Michael Pandolfelli is the man!Excellent service and price
by JackyW on 09/20/2013updated 04/26/2025I was very surprised at how smoothly the purchase of the new 2014 Subaru Forester was compared to most other dealership. It was the best service I have ever received from any car dealer. Alex P. is an excellent salesman and manager. I… enjoyed the no pressure sales I received, and the best and lowest price in the whole metro area. Communication was excellent whether it was by phone or e-mail. The best deal I received was actually through e-mail. I really highly recommend Alex P. at Ramsey Subaru and to always be sure to stop by his dealer before purchasing your next Subaru.Great Dealer
by mjward on 03/14/2013updated 04/26/2025We had nothing but an extremely pleasant interaction with Ramsey. I recommend them and look forward to buying a second Subaru from them.Five Star Service treatment
by frances_82500 on 05/15/2014updated 04/26/2025Excellent Customer Service, Professionalism and Courteous Al and Gordon in Service go over and beyond to be accomodating and of utmost assistance in every single situation I've had thus far..Al has even been kind enough to stay after… closing hours, waiting for me to get there from work to pick up my car. Just two weeks ago, I showed up after closing and he was nice enought to spend a few minutes of his own time replacing a winshield wiper blade for me.. With all the dealerships I've done business with in the past 30 + years of my driving ( even working for one very large one), I've not encountered any othe dealership treating their customers with the dignity and respect that Ramsey Subaru does .. The entire Service team staff are always accomodating and caring, making every visit a comfortable one. We've been to other Subaru Service Centers , having totally different Sevice experiences ( some not very pleasant ones) but will only use Ramsey Service now. Can't wait to trade in my Legacy for an outback now....These guys are all tops!Terrible! Don't go!
by sandy116 on 04/12/2013updated 04/26/2025Check this News article out: [HTML removed] I purchased a used car from this dealership 2 weeks ago. Carfax inaccurate and did not reveal accident and neither did ramsey sales (Alex P., Josh J.) or service dept (Gordon T.)...but my… mechanic did right away. I asked numerous times if car had mechanical or accident issues and they repeatedly said no. I insisted they repair damage to car and was promised new parts. Car returned to me after 1 week without damage repair, just painted over. No receipts/documents for any repair on bought vehicle or on my trade in vehicle which they "claimed' to have put $1100 or $1800 worth of repairs to! Damage and mechanical problems to car I bought misrepresented, Repair done by their service dept-misrepresented, Service done to my trade in -misrepresented.... From sales, to service to corporate consumer relations rep...all playing the same game at a consumers expense!Tone-Deaf Salesperson
by batya on 11/11/2011updated 04/26/2025Told the salesperson coming in that I was there for pricing, I knew the model and options that I wanted. Took him an hour of idle chit chat yada yada to come back with a number scribbled on the back of his business card. I asked for the… breakdown of the number and I got a litany of unintelligible buzzwords. Don't go here, they are [violative content deleted].Top Notch, A++!! Best car dealership ever!
by skytribe1 on 01/22/2014updated 04/26/2025This is our first Subaru and I normally do not write reviews, but I wanted to share my wonderful experience with Chris W. He kindly guided us through the whole buying process without using the typical sales tactics. I highly recommend… working with him. Buying a car is usually an unpleasant and stressful experience, but not at Ramsey Subaru. I received an excellent price with my Price Promise quote and it was honored without any haggling. Done deal, I wish everything in life was always this easy. I have purchased many vehicles ranging from BMW to Infiniti but they do not compare to my experience here. The transaction could not have gone any smoother. Im a very satisfied customer!Outback Limited
by amywolfie on 06/17/2013updated 04/26/2025We gave Chris W. and Ramsey Subaru all "Great" ratings because the test driving and purchasing experience was the best we've ever had. We visited a Subaru dealership in Hicksville (Long Island) the previous week and were not impressed with… their sales team nor the selection of cars. From the moment we walked into Ramsey Subaru, Chris approached us with ease and friendliness. We test drove the Crosstrek and the Outback. Chris answered every question thoroughly and patiently. We decided on the Outback and came back to pick it up later on in the week, Chris even picked us up from the train station in the pouring rain! I would not hesitate recommending Ramsey Subaru to my friends and family.Great Customer Service! Very pleasant buying experience!
by reaper2 on 08/08/2013updated 04/26/2025I did most of my negotiating over email and the sales person Chris W. whom I was dealing with was always professional and very responsive. This is the first pleasant experience I have had when buying a new car. I love my Subaru WRX!
Subaru Forester
Subaru Outback
Subaru Crosstrek
Subaru Legacy
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