Fullerton Ford
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Customer Reviews of Fullerton Ford
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Beware the sold a factory new LEMON and then kick you to the curb
by Blur1221 on 08/23/2024
BEWARE! Was sold a factory brand new 2024 $74,000 LEMON and the dealer is giving me the "too bad" treatment. Literally as I was driving my new purchase off the lot I tried making a phone call and realized the entire audio system doesn't… work. Phone, radio, nav, etc no audio. Brought it in the next day figuring it was a easy software thing, oh no! 3 days later my new vehicle is in thousands of pieces, no idea how to fix and I'm met with disregard and they won't take a truck with one mile driven back or swap it. So now I have to work with ford corporate and my lawyer to get this all resolved. - Don't let this happen to you, go somewhere where they stand behind their products.
36 reviews
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Dishonest
by Joe on 01/30/2025Fullerton is dishonest. I went fora $95.95 oil change with coupon and $230 diagnostic that would apply towards repairs. The result a bad purge valve. Replacing one takes less than a hour. The bill was $731, 4.5 hours of labor at $505.… Fernando Santos jr. said if I use the $50 off coupon it would cost more because he lied and said he gave me $100 break.My old clunker given new life!
by Charlie Fuchs on 10/12/2024I dropped off my 2012 Ford Focus for a number of issues. All were addressed and I’m really happy with the results. Fernando kept me informed and actually went out of his way to straighten out a dent in the body of the car, making the door… creak. Creaky door is good now!Beware the sold a factory new LEMON and then kick you to the curb
by Blur1221 on 08/23/2024BEWARE! Was sold a factory brand new 2024 $74,000 LEMON and the dealer is giving me the "too bad" treatment. Literally as I was driving my new purchase off the lot I tried making a phone call and realized the entire audio system doesn't… work. Phone, radio, nav, etc no audio. Brought it in the next day figuring it was a easy software thing, oh no! 3 days later my new vehicle is in thousands of pieces, no idea how to fix and I'm met with disregard and they won't take a truck with one mile driven back or swap it. So now I have to work with ford corporate and my lawyer to get this all resolved. - Don't let this happen to you, go somewhere where they stand behind their products.Happy Mustang
by Vic S on 04/29/2023Great service. Took great care of my Mustang (my baby). Service performed on time. Well done. Service advisor was John Nance. He was very nice.John Campagna (Campagna Restorations)
by Sebastian John Campagna on 04/05/2022Your service department, especially Fred Avila, is absolutely the best in NJ. We wouldn't trust our fleet of ford trucks to anyone else. Fred's expertise and honest advise is unparcelled in auto repairs. Whether we're repairing a new truck… or our old grandpappy 2004 F-250 they get the best treatment from Fred. Thanks Fred.Happy Customer
by KGlen04 on 03/27/2018Bringing your car in to be serviced can be a hassle/stressful at times but every experience Ive had here has been very positive! Nicole treats every customer with kindness and respect! She always has a smile on her face and works hard to… advocate for all of her customers. She has a way of putting you st ease whether she has good or bad news to tell you!! She goes out of her way to make sure she can meet all the needs of her customers!! The waiting room is very relaxing as well!Certified Car? More like Certified Fraud
by MLFrangi on 09/22/2017I purchased a 2013 Ford Mustang from this dealership, and from day one it has had problems. It was apparently a certified car which means that it apparently goes through an inspection process. I guess not in this case since it has had major… issues since day 1. In fact through my local and reputable Ford Dealer I came to find out that this car was serviced under warranty 4 times for the same issue. In fact a Ford Engineer was flown out from the factory and the issue still was not resolved, resulting in the previous owner trading it in. Then Fullerton Ford who performed all this warranty turned around and slapped a certification on the car and pawned it off on me. None of this checkered history was disclosed to me at all. I would not have purchased this vehicle if I had known about any of these issues. Something is seriously wrong with this car. The drive train vibrates itself apart in the span of a few hundred miles. My local ford dealer is willing to continually make repairs under warranty but let me know that since the ford engineer was unable to resolve the issue, they more than likely will not be able too either. I contacted the dealership and spoke with Sales Manager Nick. He refuses to take ownership or help in any way with this problem. I do not think it is right that I should continually make payments on a car that is in the shop more often than I get to drive it. Not to mention the depreciated value from the extensive repair history. I would warn anyone against purchasing a vehicle from this dealership especially a "certified" or used one. They do not stand behind their cars and you will be left holding the back. I am currently working with Ford Corporate and can only hope some action will be taken against this dealership as a result of what I consider to be a fraudulent sale.Curious as to how this was resolved, if it was.
Easy to work with, great Sales staff
by Lamaczi on 08/23/2017Bought a new Exployer for the wife, had a great experience, no pressure, and very friendly, Chris Jones took care of us and he is very knowledgeable, I will go back when I am ready to trade in my Truck.Excellent and exactly enough
by PMHansen on 08/24/2017All my questions were answered in a manner that was precise and easily understood and so were questions I should have asked, but did not know to ask, yet I never felt pressured to make a purchase. But I did and I am very pleased with the… experience.Great buying expiernce
by rharter52 on 08/11/2017Chris Jones was very knowledgeable and helpful. Fullerton has earned my business and I will not hesitate to purchase another vehicle from them again11th vehicle for our family
by PapaC46 on 08/04/2017We were very pleased with our recent experience. Chris Jones handled our purchase, which is our family's 11th vehicle, with one lease. We keep coming back because of Chris. He is friendly, low-key (as in no pressure), patient, professional,… and knowledgeable.Great Shop!
by rallycobra on 07/31/2016I had new tires and an alignment done on our Ford Flex. Originally I was going to take it to the performance shop that works on my track car. I didn't have time to get it over to the place that works on my Porsche, and Fullerton was going… to charge me half the price. Alignments can be tricky and I was hoping for something good enough. I was pleasantly surprised at the work Fullerton did. There are a lot of variables in an acceptable alignment, but Fullerton set it up perfectly. The race shop would have set it up exactly the same way for twice the price. Outstanding work and value.excellent
by charles134 on 07/28/2016We had an excellent experience buying our car from Fullerton Ford. Nick Lutz was our sales associate and did an excellent job helping us get the exact car we wanted. He was very patient, kind and had a great deal of knowledge about the car… and extremely helpful.Very Pleasant buying experience
by tinknocker1 on 07/21/2016We recently bought a Ford Flex at Fullerton and the whole experience was very pleasant. Our sales rep was Steve Centeno and I cannot say enough good things about this young man. First I was impressed his knowledge of the vehicle. He was… very patient with us and answered every question fully without hesitation. This is the third car that we have purchased at Fullerton but it will not be the last.Pain-free car-buying experience
by swoobs13 on 07/12/2016I will begin by saying that my husband and I detest being in the situation we were in last week - the breakdown of our beloved 14 year-old vehicle and the pressure to "have to buy" a car. Some may find that prospect exciting; we find it… stressful as we're acutely aware of the whole immediate depreciation principal and the overall sense of dread to enter into yet another situation of debt. That all being said, our overall shopping and eventual purchasing experience at Fullerton Ford was as stress-free an experience as it could have been for two educators (and parents of 3 teens) on a tight summer budget. Our salesman, Chris, was ready to help us, but there was never a sense of pressure whatsoever. He was knowledgeable, understanding, and even sympathetic to our situation (and the fact that our old car wasn't even a worthwhile trade). The manager, Rob, was equally patient, friendly and knowledgeable. We felt from the beginning that we could move at our own pace through the process. Most of all, I'd have to say that in a world of fast-talking sales, competition and deal-making, Fullerton stands out for being a place where the customer still matters greatly, where handshakes are genuine, and everyone seems to honestly care that the customer is more than satisfied. At present, we're still dreading those monthly payments but we have absolutely no regrets at to where we bought our new truck. Fullerton, all the way!New car!!
by devildave632 on 06/02/2016Leased a car here 2 years ago and my lease was up. Got a new fusion titanium energi and Chris was great yet again. My parents were also here last month as their lease was up as well. Great place and in 3 years my next car will be from… there again!Good Experience
by My_Pony on 06/02/2016Sales staff were very friendly and courteous. They were helpful in making my decision to purchase the car that I bought.Purchase of New 2016 Ford Fusion Hybrid
by kmciccags on 05/14/2016I had an excellent experience. My sales associate, Mike Schieferstein, was no-nonsense and very knowledgeable. He wasn't pushy, answered all of my questions honestly, and got me a a great deal on the car. It was an easy and transparent… negotiation process that left me feeling pleased and eager to drive my new car. I would definitely bring my business back to Fullerton Ford!Absolute fraud
by Dogtired on 09/28/2014I brought my f150 truck in for water leak. they said they fixed it they said they cleaned all mold from truck. Well almost a year later going through the BBB Ford bought the truck back. I had to really go through the ringer to get it done.… There service manager Allen P worked both sides of the fence between me and ford and he is [non-permissible content removed]. He told ford they had fixed it and told me they would not fix it. [non-permissible content removed] Don't go through what I did go someplace else.2011 Ford Taurus Purchase
by shakes67 on 11/12/2010I just purchased a 2011 ford Taurus Limited from Fullerton Ford in Somerville NJ.. I went to them due to the lowest price search and upon shopping they honored the price. The saleman Chris Jones was a true professional answering all… questions and returning all calls in a timely manner. I cannot give a review of the finance department I bought my car out and didnt spend much time with them. My review is with the sales staff the were great and would recommend buying a new Ford from the Fullerton dealership.Very Shady Visit
by klc5 on 08/23/2010Dropped my car off for an oil change and to see why engine light was on Friday afternoon, 8/20/10. Was called a few hours later and told my battery was dead when they went to pull my car in. Had never had any problem with the battery (car… is 3 years old 65K miles). Could not change the thermostat (part of the reason engine light was supposedly on) until Monday. Called me Monday morning to ask me if I had stopped by the dealership and left my back window down. Now why would I stop by the dealership and jump my car so I could roll the window down? Rain all day Sunday so there was lots of water on the floor of my back seat. Service rep Fred said there was no way his tech left the window down after he changed the oil (Friday or Saturday). Must mean that someone broke in my car, right? I flew down to the dealership and nothing was missing (GPS, CDs, blue tooth - all not visible but would have been easily found). Asked to speak to the service manager in charge, Ronnie, but he was busy "working on a computer problem". Called police since no one could tell me who had been in my car. Once police arrived, Fred conceded that perhaps the tech could have left the window down, although he didn't think so. Why is it so hard to believe that the tech accidentley hit the window down button when he rolled the front window down? Fred agreed to vacuum the water out of my car as best as he could. I did not went them to touch anything else since there was no trust left - mysterious dead battery? no idea how my window was left down? He said he would not charge me with the diagnostic and my oil change was free since I had a coupon. Took car to Pep Boys to have battery checked - absolutely fine, just a little dirty. Can change thermostat and coolant for $184 - Fullerton wanted $400. Do not trust the service department at Fullerton Ford.
About our dealership
Hi Matt, thank you for telling us about your experience. We can assure you that this isnt the way we typically do business and wed greatly appreciate the opportunity to make things right. Please contact me at your earliest convenience.-Dean Tuccillo deant@fullerton.com
by deantuccillo60 on 10/09/2017