Paul Miller BMW
Customer Reviews of Paul Miller BMW
Review type:
Ignore you once you purchase your vehicle
by Carl on 06/15/2023Sales manager ryan mc gowan is really a sneaky guy , Would tell you what you want to hear but when it comes down to putting it in papers it’s the opposite.Awesome experience!
by Karen S on 01/17/2023Just an awesome service experience! Everything is explained thoroughly, and the advisers are very patient and ready to help. The technicians treat my car like it’s theirs! They are always very neat and careful. Jay is the best and goes… above and beyond when working on my car. I would never go anywhere else!Karen, thank you for the great review! We are so glad to hear that you had a successful experience working with Jay and the Paul Miller BMW team. Drive safely, and we hope to see you back again down the road!
Great service experience.
by Nigel on 12/04/2022My service experience was great. Service advisor Juanita Romero explained everything needed to be done to the car. My car was ready when promised. Looking forward to my next service appointment.Thank you for this great review of Paul Miller BMW, Nigel! It is exciting to hear that Juanita was wonderful to work with. We look forward to working with you again down the road!
Best Experience Ever!
by PTfromNJ on 06/22/2022I searched the BMW website nationwide for a used cad. Paul Miller BMW had the best prices. I inquired online about a 2019 BMW 330i xDrive and made contact with Rose. She was very helping going over all the details of car. Ali was my sales… advisor. He was friendly, personable, and knowledgeable. I live in Virginia (4 hours away) and couldn’t get up there until the weekend. Ali was able to work with me, hold the vehicle and coordinate my upgrades. Ali was always available and willing to answer my questions and concerns. He even assisted me when he was off (that’s dedication). I drove a rental car to NJ from VA. Ali greeted me upon my arrival and was just as awesome in person. Ali linked me up with finance manager Ray who was able to get me a great interest rate with great payments including adding a extended warranty and maintenance plan. Ray was a ray of sunshine and very good at his job. Prior to leaving they even had one of the employees drive my rental car to enterprise and drop it off for me. Everyone here is awesome and I highly recommend Paul Miller BMW.Thank you for the great review! We are so glad to hear that you had such an outstanding purchase experience working with Ray, Ali, and the Paul Miller BMW team. Drive safely in your new 2019 BMW 330i xDrive, and congratulations! We hope to see you back again down the road!
Ken Walters & Rich Rulli are highly informed and honest. The best.
by Steve G on 05/28/2022See the review sboveSteve, thank you for the great review! We are so glad to hear that Ken and Rich delivered such a successful experience. We appreciate your confidence in our team and hope to see you back at Paul Miller BMW!
Best BMW dealership in Jersey
by Pajtim Krasniqi on 05/03/2022Tony Herrera was very helpful from the moment I contacted him with every question I had about the car, he made my purchase very easy and fun. Highly recommended.There is nothing better than hearing that our team made car-buying easy and enjoyable! Thank you for choosing Paul Miller BMW and for sharing your kind words about Tony. Safe travels in your new ride!
Great service
by Francisco on 04/20/2022Great job, very communicative of the time the car would be ready. Very accommodating with my work schedule. The work was well done and they followed up to see if I had any concerns.Francisco, thank you for taking the time to review us! We are so glad to hear that you had a successful experience working with the Paul Miller BMW team. Drive safely, and we hope to see you back again in the future!
Good Experience
by Jfkace on 01/27/2022Jose Jimenez is always helpful and I have had great experience with him.Thank you for sharing your positive experience with Jose! We are delighted that you were so well taken care of here at Paul Miller BMW and we hope to see you again down the road.
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by Michael Storch on 08/31/2021Service is good quality and timelyMichael, thanks for the excellent review of Paul Miller BMW! We're happy to hear that you enjoyed your service experience with us, and we look forward to helping you again next time.
Excellent as always
by Wayne Valley Car Service on 08/12/2021Efficient, courteous, great team!Thank you for taking the time to share your positive feedback! We are happy to have you as a customer here at Paul Miller BMW.
Great experience.
by Omid Faraji on 08/03/2021Chris was helpful and attentive. His product knowledge was impressive. We would recommend Paul Miller BMW to all friends and family.Omid, we are happy to hear that you had such a positive experience with Chris and the team! Thank you for giving Paul Miller BMW your business and your recommendation. Drive safely!
So helpful
by Excellent service on 07/17/2021Service was thorough, staff professional and welcoming. Extremely pleasedThank you for posting about your recent visit to Paul Miller BMW. We're thrilled to hear that our team treated you with excellent service and we look forward to taking care of you next time!
Good, but can be better
by DR on 07/14/2021Had a good experience at this dealer service. The only downside is that the place is always too crowded with service vehicles that it takes forever to get a (emergency)repair done without an appointment. But if you have an appointment,… there should be no problem for you. Just make sure you book an appointment at least a week or two prior if you need a loaner car for the duration your vehicle is being serviced.Profesional service
by Jorge Parrales on 07/08/2021Courteous and professional service.Hi Jorge - Thank you for taking the time to share your positive feedback! We appreciate your business and we hope to see you at Paul Miller BMW again.
Truly luxury experience
by Daniil Libman on 07/07/2021From the moment we walked in and met Peter, till the moment we drove off in our new X3 - there were nothing but positive emotions. Peter and his general sales manager Ryan provided upfront pricing that was super competitive and fair.… They have set realistic expectations. Peter helped my wife chose options she wanted, ordered the car and communicated with us every step of the way. Very satisfied! Thank you!Hi Danill - Congratulations on your new BMW X3! We are thrilled that you had such a positive experience with Peter, Ryan, and the team. Thank you from all of us at Paul Miller BMW!
Quality Service
by Erick F on 06/27/2021They have one of the best service department in the tri-state area, loaners are provided and services are done in a timely matter.Thank you, Erick! It makes our day to hear that our service stands out to you. Hope to see you next time at Paul Miller BMW!
Easy Transition.
by Alvin Bell on 06/27/2021I appreciate everyone involved in the purchase of my vehicle. Everyone involved were very knowledgeable.. I appreciate the service that was provided.Thank you for the great review, Alvin! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Paul Miller BMW team. Drive safely in your new vehicle, and congratulations! We hope to see you again down the road!
Best car buying experience ever!!!
by Betty on 06/20/2021Ron Sheffield, my sales rep was wonderful. There was no stress or pressure during the process of buying my 2021 BMW X3. He made all my requests come true! I would certainly recommend this dealership to anyone interested in a great car… experience.Great service and advisor
by JC on 06/13/2021Always a great, competent, and trustworthy service with the advisor Ken Walters!Uncomplicated Service
by Kbs on 06/04/2021Brought the car in for coolant flush and refill. That job was done while I waited along with a recall. There was no unnecessary upselling of other services.Customer Focused
by Tom Dandrea on 05/29/2021We talked on the phone and Chris knew that we needed to get a cost estimate for damages on the car I was turning in. He also knew what new vehicle I was looking for. We were able to get everything done in 2 1/2 hours. Very impressive… considering all that had to be done (estimate for current car, insurance, financing, car prep, etc.)
Carl, I apologize if there was any miscommunication or misunderstanding during your interaction with our sales team. We strive to provide transparent and honest service, so I would appreciate the opportunity to address your concerns directly. Please reach out to me at your convenience. Fernando Cerqueira - General Manager - 973-696-6060
by Paul Miller BMW on 06/16/2023