East Coast Toyota
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Customer Reviews of East Coast Toyota
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Best experience ever.
by Tammy on 06/19/2024
Youssef Nasier is not only knowledgeable, he cares about what matters to the customer. He also will have you out the door in your new car in record time! Angel Fabio had my car cleaned and prepped, then fully oriented me to every feature… before my financing was even done. Financing with Jimmy Samaniego was fast and painless, with no surprises. They have my loyalty for sure!
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Best experience ever.
by Tammy on 06/19/2024Youssef Nasier is not only knowledgeable, he cares about what matters to the customer. He also will have you out the door in your new car in record time! Angel Fabio had my car cleaned and prepped, then fully oriented me to every feature… before my financing was even done. Financing with Jimmy Samaniego was fast and painless, with no surprises. They have my loyalty for sure!Go here & ask for John McGarry to be your service rep.
by Mario on 06/11/2024I just went to East Coast Toyota to get my water pump replaced & John McGarry was my service rep. He is amazing, East Coast Toyota is amazing. Go here & ask for John McGarry to be your service rep. He is a good man that cares about giving… great customer service. I am so happy I went to East Coast Toyota & John McGarry was my service rep. I won't go anywhere else from now on !Good shopping experience
by Jared on 07/04/2023Youssef was amicable, fair and a found a car that was a good fit for me. Highly recommend his services.Terrible Experience
by Jesse Diaz on 04/06/2022The worst experience I have ever dealt with. I simply went to purchase my car and was told that a safety check was required, but that they were charging me $3,000 to have it be done. I brought my car in for service the week prior and passed… all inspections so this safety check was not needed. I received further confirmation on that when i went to the service center and they told me that this safety check was not required unless you were certifying the car as pre owned, which i was not. I have gone back to east coast toyota multiple times asking to have this payment be resolved in any way but they said they cannot do anything. I asked for documentation to show that $3,000 payment, and they said that they cannot disclose the paperwork. Legal action will be taken as they are essentially holding my money from me for something that was not needed or required and completely overcharged me for it.Great experience
by Lisab on 04/04/2022This was a great car buying experience. The salesman was attentive and was able to get me into a car that was perfect for us.Dont go to this dealer.
by Douglas Ernst on 12/02/2021I went to Woodridge Toyota to look at a new Tocoma that was on the lot. This place charges a premium on top of list price. I can understand paying list price because of shortages, but putting a $7,000.00 premium on top of list is price… gouging. I'm in the gas business. If a gas station raises prices just to make for more money during a storm or any kind of hardship, they can get fined thousands of dollars from the state. I would suggest you look elsewhere as other dealers are not involved in taking advantage of paying customers. My next call is to the Bergen County BBB.east coast Toyota Dealer are bad for TOYOTA
by east Coast Toyota Is A Scam on 01/26/2021leased RAV 4 , 2020 , was told my last payment & additional charges for millage on my returned leased Rav 4 2016 will be paid by east Coast Toyota , that was a lie , it never happened , now i am fighting with Toyota Financing. No one… should go to east Coast Toyota Wood Ridge NJ , it is a scam & they will cheat you , samir [contact info removed] here my name & tell # , i am telling the truth .Great Truck, Great Service
by Best Truck on 01/03/2021Great Truck, Great Service, Very Help Full Sale Consultant Highly RecommendRoad Paint Splatter on New Prius
by HybridsRule on 08/08/2020wanted to trade in my current Prius Prime for a 2020 with some upgrades and Apple CarPlay. I made a decent deal and did ok on the trade in. I went in just to verify numbers that I was quoted from their Internet Salesperson. They were… offering $4000 customer cash back that’s expiring a few days later. I got some other money off in the negotiations. I also got some accessories thrown in but haven’t gotten the appointment to get them installed yet. The most important issue is that I ended up taking delivery that day and shouldn’t have. There was no rush. I still had a few days before the $4000 offer expired and was told they had no idea what any new offers would be if any so I had to act. They “prepped” the car and I saw what I thought were water spots on the vehicles rear passenger area. I almost brought it up but I was at the dealership for almost 2 hours by this point. I didn’t say anything. I had the car for 5 days and we had a big storm. I went to a really good hand car wash to get it clean after the rain. The hand car wash could NOT remove what I initially thought were water spots from their “dealer prep”. They could not tell me what they thought it was. I brought the car home and worked on the area with quick detail spray and I could not remove the residue. I called my salesperson but didn’t hear back from him. I got a call that my registration was in and went to the dealership to pick that up and see my salesperson about my residue. I told him this residue was there when I picked it up. He was trying to be helpful and spoke to the detail manager. They tried to remove it as well for an hour or so. They could not ID what it was. They ended up getting some of it off but left light scratches while doing so in a car I had picked up only 5 days earlier. They said they did their best but I knew I was beaten and that I had to either live with it or take care of it on y own. I had already signed the paper saying that I “inspected the vehicle” and it was fine. I could kick myself for NOT opening my mouth that day when I noticed it. I am so aggravated. I just wanted them to “do the right thing” and make me a happy customer. They did NOT feel the same. I took it to a great detailer and the residue was identified as “road paint splatter”. For $120 they got most of it off. There’s a tiny bit of clear coat damage that they couldn’t really address but I can live with it even though it’s aggravating having a brand new vehicle flawed from day one. I don’t know how the road paint splatter got on the car or when but my detailer said it was baked on there from the sun. I only know I was an idiot for not looking more closely, for not speaking up, for feeling rushed into taking delivery that day due to the excitement of getting a new car and the uncertainty of losing $4000 customer cash back. If my dealership had just said they would pay up to $150 or some reasonable amount if I could find someone to fix my issue in order to keep a customer who has purchased 4 brand new Toyota’s from them I would have been happier than I am with my otherwise beautiful new car being damaged from something I had nothing to do with. It would have gone a long way towards keeping me a customer and buying my next vehicles from them in the future and recommending them to others. It seems “penny wise and pound foolish”. On top of that they are now offering $4500 customer cash back which I am sure the salespeople knew about. So I lost out on another $500. I blame myself for this as well but this just proves why people HATE buying cars, dealing with car dealerships and always feel ripped off in some way. I know their job is to make money on the sale but does it always have to be an icky experience where you feel like you got taken advantage of. I really can’t recommend this dealer for this reason and it would only have cost them $120 to make me a happy-ish customer. I can live with losing out on the $500 extra cash incentive and chalking it up to poor negotiating and not taking a few more days to think about it.Awesome replacement Effort
by Jeff on 01/14/2020Was involved in an accidental and suv was totaled Only three years old but loved my highlander Went back to east coast and got almost the same vehicle with a great deal and great handling by the staff. they were able to find a new white… highlander with almond interior with a phone call and drive it home two days later. Agent and finance guys were very helpfulHighlander Lease
by B Vera on 12/20/2019I had a great experience. Someone was attentive the minute we walked in. They understood we were limited on time and that we knew what we want so they got the sales manager right away and didn’t try and force anything. The sales manager was… very straightforward and the finance rep worked to get me the best deal possible. We were in and out in 2 hours. I would recommend this dealership to anyone.Crashed my truck
by Madeastcoast on 12/27/2017I have one problem after another here. They have fixed.my brakes 2 times in 20,000 miles and I still have problems. They crashed my truck during the last brake job and tried to cover it up. Thank god i have it on video. The replaced… 2 tires in the front after 5,000 miles due to bad alignment. I have 20,000 now and they are worn again. They will not take any responsibility for their jobs not being to correctly and creating more problems with my truck. I have heard them flat out lie to customers. The flat out lie to me and toyota. They replaced a rear shock wrong and blamed the parts as faulty. They did this so they would get toyota to pay for their mechanics screw up. So they will even lie to corporate. Very shady and they are screwing almost everyone. Unfortunately most people don't even realize it. I worked as a mechanic through out college at a gas station, so I know more than most people. When I show them the mistakes they get mad at me . THEY CRASHED MY TRUCK AND TRIED TO COVER IT UP!!!!!!!! AND LIED ABOUT IT. I HAVE THE LIE IN AN EMAIL. I HAVE THE CRASH ON VIDEO!!!!!!Thank You East Coast Toyota for Exceptional Service!
by ToyotaFanRob on 09/07/2017I recently brought in my Toyota Camry for Lube/Oil & Filter Service along with an odd clicking noise coming from the engine. The service rep checking me in was very professional and courteous and made me feel important and more importantly… did not make me feel rushed. I ended up staying in the waiting area and literally within 1 and a half hours the service was done and the clicking noise was a loose wire cap or something and they didn't even charge for looking at that and solving it. I will always bring my Toyota cars and any other car here for service.Worst experience imaginable!!!!
by cmine101 on 02/21/2015updated 03/02/20152009 Toyota Prius. Check engine light was on and I wasn't getting much heat while idling. They told me I needed a new water pump, reserve tank and flow valve. They wanted $2,275 to fix it. I said no. Then I researched the engine code… (p1121) and online it said "flow valve". I bought the flow valve online for $64 and changed it myself. How many people are they doing this to!!!!! This is sickening!!!!!By far the worst experience!!!!!!!!!!!!!!!!!!!!!!
by Ely_Cohen on 07/10/2014The worst possible dealership! I leased new 2014 Toyota Sienna. Was delivered to me on 06/11/2014 with temporary paper tag. It expired on 06/30/14. Called many times and got run around. It's has been 10 days since my car is parked and still… no answer when will I get my plates.Excellent Experience - Will Buy Every Car For East Coast Toyota
by kkail on 07/06/2009I had an excellent car purchase experience at East Coast Toyota, and in particular with Alfredo Sierra and Alex Pena. We wanted to purchase ar RAV4 Ltd in Siver with NAV/Bluetooth and certain other options. We knew what we wanted, and… didn't need a test drive as we had previously rented the car. Since we live in Manhattan, we started with Manhattan Toyota first by email, where they quoted us some decent prices, and then we went in to close the deal. Big surprise. The prices were only on vehicles if they were in stock, which of course, they weren't. Even worse, the first salesman there we spoke to didn't know well the features, and had to keep asking the manager. After about 45 minutes, we said that we didn't want to deal with him, and spoke with the manager. The manager basically said that he couldn't offer much discount because the car was rare (which it was), he had to get it from another dealer and offer something decent in return and that features that we wanted like Bluetooth and mudguards would have to be installed at the dealership with a labor charge on top of MSRP. So basically, all he offered was to waive the labor charge. He then tried to steer us to a used car that was available which we test drove. It had lousy suspension. There would be no warranty on the used car other than the NY lemon law. We left quickly and lamented the unpleasantness of a new car purchase, which we thought would have been better in a down economy. I then contacted each of the dealers in the NYC area, many of whom wanted me to come in and chat, or sell me on a car with features that I didn't want. Then I lucked on getting a response from Alfredo Sierra, Internet Sales Manager at East Coast Honda. He sent me specs on a car that was close to what I wanted in response to my internet request. I called him back, and explained exactly what we wanted. He was knowledgeable about all the options and how they worked, and even sent us a picture of what the Bluetooth feature would look like (since we asked). He located a car that was on its way from Japan to another area dealer, and explained that the features that I wanted could be added by the dealer for list (without any additional labor charge since that was supposed to be included in list) He quoted a price which was a decent discount (but in line with what was reported at Edmonds), and I didn't bother bargaining since I thought that it was fair. That car fell through as someone else had already claimed it. He then told me about a car with most of the features I wanted, and had the reaining ones added portside in Japan before it was shipped. He again quoted the same fair discount. After the car arrived at portside in NY, he then arranged for it to be speeded through so we could pick-up on Thursday before the 4th of July weekend. this saved us $450 in what otherwise would have been a rental charge since we needed the car for that weekend. Pick-up was also a breeze. Alfredo hands the actual sales part over to a salesman. It was our good fortune that he handed us to Alex Pena. Alex picked us up at our apartment and drove us to East Coast Honda. The drive on Thursday afternoon before the holdiay weekend was an hour, but for him it must have been at least 2 hours round trip. We arrived at East Coast Honda, checked out the car and did a test drive. Both Alex and Alfedo were helpful in explaining the various features of the car and how everything worked. All was in order, with no surprises. The price was exactly as quoted to us. We got to meet Alfredo in person, who is a really nice and straight-forward person. He called us when we got home to make sure that everything was ok, and to see if we had any questions. Alex also gave us his cell number in case we had any questions, and we did call him with a question or two, and he was quick to get back to us and respond. We plan on buying additional Toyota's later in the year, and will definately go back to AlBuyer be ware! East Cost Toyota Scion Dealer
by beware4 on 02/21/2009Not only senior citizens. But woman too! If you have a chance they will sell you a car with no engine! Same thing happened to me; they sold me a car which was $4000 less on their web site. When it came down to negotiating, all was "yes you… are right", at the end they refuse to take responsibility. Keep an eye on the news ( Shame on you! Segment ). Their are more dealers in New Jersey.. Stay away from this one!Pleasurable experience
by jnyreno on 12/28/2008I started by getting a prompt quote over the internet but was wary of the bad reviews I read by this service. Thou cautious, I had no problems with the sales staff or the dealership at all. The quote I received was fully upheld and… execution of the sale was pleasurable. Everyone was courteous and attentive to my needs and so far I'm very pleased with the 2009 Highlander I've purchased.This looks like a planted comment by the dealership....unfortunate.
Pleasurable experience
by jnyreno on 12/14/2008I started by getting a prompt quote over the internet but was wary of the bad reviews I read by this service. Thou cautious, I had no problems with the sales staff or the dealership at all. The quote I received was fully upheld and… execution of the sale was pleasurable. Everyone was courteous and attentive to my needs and so far I'm very pleased with the 2009 Highlander I've purchased.Unethical, unscrupulous, lying describes my experience
by bordnap on 12/11/2008I would stay away from this dealership at all cost. They tried to sell me a car for $1,000 over the price the car was advertised for on their own website. The salesman lied telling me it was for certifying the car when in fact the ad… showed it certified at the price on the ad. During my dealings, I asked to speak with the general manager of the dealership and three other people were sent to talk to me and in the end I had never spoken to the general manager. In an attempt to pressure me to buy a car the salesman really liked, he let me take it home to try it, knowing that I felt it was too much car for me and that I didn't like the color. He told me I could bring it back the next day if I didn't want it but had me sign some papers that I thought were protecting them from my being able to walk away with the car for no money down. When I returned the car the next morning, he told me he could exchange for color but could not return the car because I had signed a legally binding contract which they refused to tear up and I wound up having to purchase the car. I believe they took advantage of a senior citizen and wish I had someone with me to see through their less than honest sales tactics. I told two people I might bring the car back the next day and neither of them told me I was signing a binding contract. I should have known better than to trust any car salesman!Trustworthy and Attentive
by pbanta on 09/07/2008I needed to purchase a Prius because of a job change which necessitated a long daily commute. Being a New Yorker, I had always relied on mass transit, so this car thing was new to me yet I knew I wanted a fuel efficient and environment… friendly vehicle. A colleague at work referred me to a dealer in Queens where I provided a deposit in late April and by July was still without a vehicle. Feeling frustrated, and not wanting to keep paying a high priced rental fee, I perused the internet and sent a message to Alfredo, the Internet Salesperson at East Coast Toyota in Wood Ridge New Jersey. Alfredo called me later that day, and promised he would get me a car. In less than four weeks, he called to tell me that my car had arrived, with all the options I needed. Alfredo has helped me with all the details of car ownership, he has been so patient given my neophyte status as a new car owner. He also referred me to the loan specialist at East Coast who secured a loan at a great rate, providing all the information I needed. I would encourage anyone in the market for a Toyota to do business with East Coast - and especially with Alfredo - the epitome of an honorable car salesman!
About our dealership
IT IS EAST COAST TOYOTA (NOT HONDA) - TYPED TO LATE AT NIGHT!!!
by kkail on 12/06/2010