Gentilini Ford
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Customer Reviews of Gentilini Ford
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11 reviews
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Genellini Service - HORRIBLE!!!!
by Mike Hunt on 08/22/2024A warranty means nothing. The service dept is run by a bunch of daego goombas. The service manager lets underlings do whatever they wish. They are disrespectful and waste ones time.Dave Sage, it is a pleasure to deal with you!
by Don Ross on 01/26/2023It's in the middle of nowhere but not too far away.Happy In OCNJ!
by Mike Simon on 12/17/2022Gentilini Ford is a great dealership. They are welcoming, honest, low pressure and very professional. Business the old fashion way. They have a beautiful facility. I inquired about a vehicle online and set an appointment. When I… arrived, the vehicle was in a bright garage area, clean and ready for my inspection. Junior Bailey, my Sales Rep, was very knowledgeable about the Ford Edge I was interested in. While on the test drive, they appraised my vehicle and provided a fair trade in offer. I really liked the Edge and the dealership offered a competitive price for a CPO vehicle with only 14,000 miles. A very easy, quick transaction. I look forward to working with their dealership for my service needs. In summation, I would give the dealership a 10, on a scale on 1 to 10. Additionally, I would also give Junior Bailey a 10. He's a genuine guy who really listened to my questions and provided relevant responses. He's one of the better auto sales reps I have dealt with.Came in for a Recall
by Complaint on 09/08/2021I came in because of a recall on my 2009 Mercury Milan. The recall was for the HCU. I spoke with Kevin who was very nice and polite. They took my vehicle back and then Kevin came to tell me that they found all of my lug nuts were swollen… and needed to be replaced. He said I would have to come back the next week and they would replace the lug nuts and see if anything else was wrong besides the recall. Today, one day later, I stopped into my mechanic's shop and talked with him about it. Approximately 2 weeks ago I had them replace the front wheel bearings. Replacing the wheel bearings necessitated removing the wheels. They had not found a problem with the lug nuts when they did this service. I told my mechanic what your people told me and he immediately came out and checked the lug nuts. 3 of them were a little bit tight but none of them needed replacing.. I will not be back ever again.Outstanding
by Doug Henderson on 04/03/2021This was my 4th car that I have gotten from Gentilini Ford, I have never been disappointed or feel like I was taken advantage of! They always go the extra mile to take the time to explain everything about the vehicle, this was important to… me because of all of the electronic advancements in cars today. I cant say enough about them and I have no doubts that they will always stand behind their cars! Our sales rep Reef was low key, very knowledgeable, and thank God, never had to "go talk to his manager"! I cant say enough about them!2020 Escape
by 2020 Escape on 12/31/2020Great customer service from Emil Bobev with regard to my new car. Will certainly be back if considering a new car in the future. He took time to explain all the features and displayed a great deal of patience and professionalism. Thanks,… Emil!Military Friendly Dealership that understands Internet Sales
by Graylin W on 01/04/2020Outstanding, Military Friendly Dealership – my family loves our new Ford Expedition and I can honestly say Reef Gentilini and the Gentilini Family Team provided us with a great internet car buying experience.Gentilini Ford
by Gentilini Ford on 01/02/2020Pat Murphy of Gentilini Ford provided excellent customer service. He knew his product and if he was not sure he asked someone who did. I would like to thank Pat for welcoming me to this dealership. This dealership will be my 1st stop in the… future if I am in the market for a new car.Gentilini Ford Good buying experience
by JohnPfromOC on 12/05/2018The Team (starting with my salesman Buster) were very professional. If you are like me you cringe at the seemingly endless tacky car commercials, promises that you are family, or screaming deals to the point where you wish a political add… was on instead. Then you visit the show room and its not the most pleasant experience. You get none of that attitude at Gentilini and they do fair deals.HORRIBLE service
by rosesmith on 02/27/2016I was totally taken advantage of because I was a female bringing a STS Mustang into their service department. All I wanted was an alignment (which was not completed) and they proceeded to tell me I need new ball joints & tie rods for $600.… They charged me $40 for diagnostics and I wanted them to check on the power seat as well for another $60 to tell me what I already knew (the fuse was blown). My husband check out the ball joints & tie rods and knew they were blowing smoke up our you know what. We then had it check out out by another place and all I needed was air in my tire and an alignment like I already said. We specifically asked them to check the ball joints & tie rods which were completely fine. If you need reliable service and people not stealing your money because of your gender than I would go to Mr. Tire in Rio Grande. My car drives perfectly straight now and no problem at all.Terrible service, treated rudely!
by graciesmommy on 05/16/2008My husband and I went to Gentilini Ford to get his F150 fixed. It needed a new clutch, and we were told by an auto mechanic friend of mine that it had possible transmission damage. We were not going to have it fixed if the transmission… was damaged, we would simply buy a new vehicle. We explained all this to the service department. We were then assured by the service department that the transmission was fine, so we authorized the clutch to be fixed. LO AND BEHOLD, AFTER THE CLUTCH WAS FIXED, WE WERE TOLD THE TRUCK NEEDED A NEW TRANSMISSION!!! Talk about bait & switch. Paul Gentilini made no apologies for this error, and blamed it on us. He was rude and treated us shabbily. We will never step foot in there again.This customer sounds completely irrational! In the world of litigation why would any Dealership take a second hand account of what is wrong with a customer vehicle? Further more a diagnoses from someone whom may or may not be qualified to make the diagnoses? It appears to me that the Dealership was trying to efficiently work their way through the customers concerns and replacing the clutch was the first and least expensive step in the process. Gentilini Ford is winner of the "Presidents Award" or its equivalent every year since its inception. The Presidents Award is given to those Dealers whom receive the highest scores on surveys submitted by customers to the manufacturer. It is awarded annually to about 350 dealers out of over 3500. This Dealership has been family owned and operated since 1955. That have a reputation beyond reproach in South Jersey, and it surprises me that Edmunds would allow customers to place abuse claims without investigating. It also surprises me that Edmunds has a link clearly posted to report abuses but no link clearly available to post positive comments.....
Ford F-150
Ford F-250 Super Duty
Ram 1500
Ford Bronco Sport
About our dealership
Rose, we appreciate your feedback as this helps us to continue to improve our level of customer service. We have just won the Ford President's Award for customer service again for the 22nd time putting us at number one in New Jersey and in the top ten in the nation, lifetime. One of the things that has helped us be the leading Ford dealer for customer service in our region is that we have always been thorough in our processes. Sometimes things aren't perceived that way and we know perception is reality. We are truly sorry if you perceived our recommendations as anything other than recommendations. We have a fix it right the first time philosophy and believe that is at the heart of over 60 years of being in business, but as always it has to make sense for you first. It seems from your review that there were some misunderstandings and I would like to clear that up as well as do what I can to ensure you completely understand our assessment, and are completely satisfied with your experience with us. Please don't hesitate to give me a call at (609) 861-0100 and ask for Frank Olivier or simply email me at FrankOlivier@GentiliniMotors.com
by g_motors on 03/30/2016