Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Customer Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Review type:
Tears in Albuquerque--laughter in Santa Fe
by greenscreen45 on 01/14/2025I've bought two Jeep Renegades from this dealer, the first model year and then traded that for a 2021, both Trailhawks. I eventually bought a 2023 Renegade Altitude from Lithia in Santa Fe. Both purchases in Albuquerque were typical dealer… hassles with all the usual crap they pull. The Lithia purchase was delightful. Sales and customers were laughing all the way through the deal. Service at the Albuquerque Jeep dealer was always an uncomfortable and unpleasant experience. Two televisions going all the time and usually not synced, plus music from the overhead speakers fight the TVs. And always a problem, we don't have time to do that. Make another appointment, even though they were told what needed to be done beforehand. My most recent experience finally taught me I have to go to Santa Fe for everything to do with Jeeps. I brought my 2023 Renegade in for service on December 30, 2023. There was a recall for a minor airbag switch issue, the stop/start stopped working, battery was not fully charging and regular oil change and fluids. The 30th was a Monday, tech said it would probably be Thursday. I said fine, figuring it would be Friday. I had had a long hospital stay after major surgeries and many follow up appointments so had used a lot of favors for rides from friends in 2024. At nearly 80, you don't have many friends left, most have died! So, I had limited rides available to retrieve the car but they all ended on that Friday, January 3. Called Monday the 6th since I had heard nothing. Was told service would call back in a few minutes. Called again on the 8th after no call from service, Asked for the service manager. Was given the "drive" manager since service manager was not available. Drive manager insisted she was the manager. Very sympathetic, many apologies. Service tech went on vacation and did not tell anyone about the car? Pretty preposterous. Don't they have computers just for the purpose of keeping track of other people's property? Drive manager promised car would be ready Friday the 10th, absolutely!! Called Saturday 11th after no word. Phone person, same that passed on previous message, said message would go to Drive manager. Called Monday 13th spoke to Drive manager; she couldn't remember the situation until I gave her a blow by blow. Several times on hold while she checked situation. Eventually, call you back in 45 minutes. Nothing! On the 14th, I get a text from a tech giving a link to track status of vehicle. Status is Arrival, Complete: Inspection, in Progress. texted back, Is this a joke??? Car arrived the 30th of December. Response, I have to make a new repair order, your vehicle should be ready by end of the day. It will be interesting to see if they will deliver the car since I have no rides available to retrieve it. Stay away from L. H. Miller Jeep in Albuquerque.Car Buyers Very Best Experience
by Emil on 11/23/2022Larry H Miller Jeep Mike Sweiss, Sales Representative the best, knowledgeable, friendly, patient, and will go the extra mile to get you the very best deal possible in the difficult buying environment.Thanks, but not thanks
by Juan Quezada on 09/09/2022I came to the dealer to see which car would I qualify for at first they were very nice and they show me a beautiful truck, and i love it so we start filling up the paper and it got very frustrating because. Because there where a lot of… miss understandings. But they push me on signing the agreement they not even make sure i had all my documents that i need it. I was missing one of the documents and for the next few days i had the seller person harassing me for that documents acting very rude. They supposed to call me because the truck still is missing some accessories that they have all ready charged me an insane amount of money for. Never got the call like they were doing me a favor i had to be asking for it finallyHello, Juan. Thank you for bringing the issues you had with your experience to my attention. I would love to offer my assistance in any way that I can. Please feel free to reach out to me at your convenience, I look forward to getting to the bottom of this together. - Brian Sweeney, General Manager, 505-366-2910
GREATEST CAR BUY EXPERIENCE EVER!
by Lyss on 09/01/2022updated 09/07/2022Went to trade in one vehicle and ended up trading 2 and got 2 brand new vehicles the sales and finance team did a wonderful job! great customer service!Thank you for leaving such a great review. Our team was glad to have been able to help you with all your questions. We are always happy to provide an experience that goes above and beyond. If you need anything else please let us know.
Disappointed at the end
by Larry Trent on 08/31/2022Everything was good until the end. I was called and told my vehicle was ready to pick up but found when I got there, it wasn't ready, the windshield still needs replacing, and I get told at the last minute that I needed to add it to my… insurance. This is at 4:35 pm. I was able to contact my insurance and get it done...barely. This could have been done the day before. It still took almost 2 hours of waiting after being told my vehicle was good to go...not happy at all and this is the last feeling I will walk away from when thinking about your dealership.Larry, it is unfortunate to hear that you were affected so adversely by a situation that could have been avoided with more efficient communication. I would like to speak with you about your visit to ensure that everything was handled properly and to address your concerns more directly. Please reach out at your earliest convenience. - Brian Sweeney, General Manager, 505-366-2910
Excellent customer service
by Stroncoso on 08/29/2022Will go above and beyondThank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future.
Ruben Is the Man!
by Jared on 08/27/2022Ruben really made the process super easy and effortless. The whole staff was very kind and was more than willing to give more information and answer any question we had. Definitely would recommend Ruben the salesman to go to.Hello! Thank you for making us a part of your day. Our team really enjoyed treating you to the low-pressure experience you were looking for. We are happy to have helped you obtain a vehicle you enjoy. Come back again soon if there’s anything else we can do for you or your new vehicle!
A nightmare experience
by Trying to do business on 08/19/2022We agreed to purchase a vehicle that was in transit to the dealership months ago. They told the owner of our company it would be there in a few weeks. It didn't arrive. Then they told us it would be there in 2-3 days. 2-3 days later, they… told us another 2-3 days. Then again and again for the next couple of months. I am NOT angry that the truck was late. I understand that the dealer had no control over that. I am angry that their solution was to just give us the same answer over and over again like an automaton without finding us a real answer. At this point I took over the transaction from our owner because he was so frustrated he didn't want anything more to do with it. They did the same thing to me so I walked into the dealer and requested to speak to Javier Sanchez. He's the guy who replies to all these reviews and says he wants people to call him so that he can make everything better without actually intending to do anything. He apologized for the delay but says it isn't their fault. I press him for some time and he finally admits that they don't know when the truck will finally arrive. This was the truth that I suspected, but at least I finally had an answer. Apparently the shipper lost the truck and they didn't know where it was. I tried to work with him to create something productive we could do together to locate the truck, but the only thing he had done, and the only thing he was willing to do, to find our truck was just call Ram and ask them, or ask the shipping yard, if it was in yet with no additional follow up or research. When I told him I wanted to be more aggressive, and I wanted him to be more aggressive, about finding the truck, he became combative and tried to pressure me to cancel the order. I explained to him that this was the truck our company needed and the other trucks he had to offer would not meet our needs. The only commitment I got from him was to immediately contact us as soon as he had anything new about the truck. Later that day the owners had a meeting and decided they had to buy a second truck while they waited for the one from Larry H Miller. The day after that I dropped by the dealer to talk to Javier Sanchez about the truck again because I didn't want to go down to another dealer and pay $70k for a different truck just to discover the truck we really needed had already arrived. He was even more combative and told me that he had already committed to informing me as soon as the truck was there. I told him I needed to double check before putting out yet another $70k. When he found out I was buying a different truck in addition, he tried to pressure me into cancelling again. A few days went by and the dealer got an update on the truck and it was expected in the next week. However, Javier Sanchez didn't contact me as he had committed to do. I had to find out through third parties. A couple of weeks later (late again) they finally call us to tell us the truck is there. I go in to sign the paperwork, and naturally almost everything has hidden fees and add ons. They added a bunch of accessories we didn't order, which I made them remove the charges for. The most egregious was close to $400 for "theft protection" that would have paid us a whole $5000 if the truck was stolen in the first year. Do the math on that and calculate out the implied probability that the truck would be stolen. Naturally, they took as long as possible between each document trying to get my eyes to glaze over so they could pass something by me. Then, because they know nothing about corporate structure or the legal standing of company officers, they then claimed I wasn't allowed to sign any of the paperwork. I explained all about how company officers have full legal standing for a company and show them paperwork to prove it. When I handed the paperwork to them they accused me of becoming angry and making a scene. They tried to pressure me to cancel the order again. All I did was hand them a piece of paper. Despite the proof, they made me call in one of the owners to sign all the paperwork again.Hello, Kuan. Thank you for taking the time to express your frustrations with this transaction. We apologize that we were unable to get you your vehicle sooner, unfortunately, it was completely out of our control. We hope the vehicle works for you now that you have it, and we wish you all the best going forward. - Brian Sweeney, General Manager
Fantastic
by Tee on 08/12/2022Stetson was fantastic helped with everythingThank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you.
“A catchy title”
by Greg R on 08/11/2022The sales dept. was very helpful, and I received the Jeep that I wanted.Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!
Friendly service
by Scott on 06/23/2022Sales made sure we got the vehicle we asked for and made sure our trade was complete.Thank you for the positive review! We are happy to have gotten you a vehicle you enjoy. Please come and see us if there's anything else you need.
Great experience
by Ray on 06/18/2022Outstanding and honest service.Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience and to have given you the honesty you deserve here at our dealership. We hope you will continue to come to see us in the future!
Early Bird Catches the Worm
by RChee on 06/03/2022Emilio was so very helpful from my first call to inquire about available Ram 2500s. He helped me track down one that was in transit and gave me time to shop around some more. After not finding anything comparable I called Emilio back and he… immediately started doing paperwork for us. We were approved and he kept tabs on where the Truck was and when it’d arrive. He was transparent through the entire process. When we came in to get the vehicle we were in and out in an hour and half of the opening of the store. Easy peasy purchase. No hassle. Thank you Emilio! You did awesome and we’re leaving a happy family in our brand new 2022 Ram 2500 4x4 crew cab.Thank you for taking the time to review us! It was our team's pleasure to have provided an easy buying experience. We are happy to have gotten a vehicle you enjoy. If you need anything in the future please stop by our dealership.
Amazing service!!
by Joe M on 05/03/2022I haven't purchased a new vehicle in a very long time and haven't had the best of experiences when looking for a car. Mike S. made my experience super relaxed and straight forward. It was the best experience I ever had when purchasing a… new car.Hello! Thank you for making us a part of your day. Our team really enjoyed treating you to a low-pressure experience you were looking for. We are happy to have helped you obtain a vehicle you enjoy. Come back again soon if there’s anything else we can do for you or your new vehicle!
Happy customer
by Albert armenta on 04/10/2022Sales consultant cedric broadway is an excellent guy to help you find the best car for you !!Thank you for coming to visit us. We appreciate your great review. Our team was glad to have helped you get a car you enjoy. Please let us know if there is anything else we can do for you.
Thank You LHM!
by Kevin on 04/09/2022A good friend referred me to LHM Dodge. Emilio, my salesman, was great and very professional. Thanks to LHM Dodge, I was able to trade out of a bad deal with Reliable Chevrolet and into a big beautiful Dodge 1500 that will fit the needs of… myself and my family for years to come. I would strongly recommend LHM Dodge to anyone looking for friendly, professional service and value when shopping for their next vehicle.Thank you for coming to our dealership. Our team was grateful to have given you a wonderful experience. It was our pleasure to have been able to help you obtain a car you enjoy. We hope you will come back soon if there is anything else you need.
Great service!!!
by Kerri M on 04/09/2022Our salesman was awesome, very helpful and spent a long time with us, didn’t make us feel rushed at all!!!Thank you for visiting our dealership. Your review is greatly appreciated. Our team was grateful to have helped you with getting your new vehicle. I will make sure to give them the recognition they deserve. Come back to see us if you need anything else.
Absolutely great buying experience
by Brandon Dubois on 04/02/2022Juan Capo is a great sales person very knowledgeable, not pushy and above all had a great attitude.Thank you for your great review, Brandon! We are happy to have provided a knowledgeable and professional sales experience. I will make sure they get the recognition they deserve. Stop by and see us if you need anything else down the road. - Brian Sweeney, General Manager
Roped a Longhorn
by T Phillippi on 03/29/2022Good friendly service.Easy to work with.Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future.
Great service
by Carny Vanguard on 03/09/2022Eddie Lopez was a excellent sales person, & also had a great experience with Zak Ruiz the Finance Manager.Thank you for writing this great review! Our team was happy to have given you a wonderful experience at our dealership. If you need anything in the future please stop by and see us.
Great shopping experience
by Miguel Tovar on 02/21/2022I really liked the attention i was given by my sales rep the young man was very helpfull and patient. I was very pleased with his Customer service.Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future.
Ram 1500
Dodge Durango
Dodge Challenger
Jeep Grand Cherokee
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Sad Update: Finally was told Renegade was ready Jan.15! Ride Manager was very apologetic and promised to make everything right. She made a good attempt but failed. Drove the car home on the 17th and the stop/start did not work. Not even after full warm-up. Insult on top of Injury, they didn't have the sense to wash the frickin car!!!
by greenscreen45 on 01/24/2025