Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Customer Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Review type:
Time management/ service
by Logan on 01/03/2021Took the majority of the day to check the tires and what else was asked. The car wash was not open again even though it was like 55° and sunny. When I called to ask them what was going on they never picked up but got back to me a couple… hours later. They had to check for sure that it was in warranty after they thought it wasn’t.Poor service
by Johnny on 01/02/2021Sadly taking my vehicle to this place was not worth it. At the beginning after buying the vehicle they would do the whole check fill the washer fluid and everything else out after that but as I went to the last maintenance check they just… change the oil which took them over an hour and a half and looking at everything else nothing else was checked nor was the washer fluid filled. As far as I can tell their technicians are getting lazy and at least I no longer have to use themHello, we strive to make every visit worthy of a five-star rating. It is unfortunate that your experience fell short of that standard. Please feel free to give me a call with any questions or concerns that I may address. - Fernando Ruiz, Service Manager, (505) 366-2950
Purchase of New Vehicle
by Jerry Radovich on 01/02/2021Many thanks to Mike Sweis for his exceptional assistance to me in purchasing my new vehicle! He went out of his way to make this a smooth and speedy purchase!! Kudos to Mike and to the courteous finance individual (sorry but forgot his… name).Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
Oil Change
by Mariann Wallace on 01/01/2021Always fast and friendly. Advised me I needed an appointment, but took my car in anyway. I tried calling Pauline several times left several messages to set up an appointment before in reference to a repair I need and never heard back from… her. So not sure how to set appointment if she is the only one I can set one up through.Thanks for the review! We appreciate your support. Please feel free to give us a call with appointment assistance. Have a great day! - Brian Sweeney, General Manager
Routine Oil Change
by Chris A on 12/30/2020Dan oversaw the process. From the minute I rolled up to the minute I left Dan kept me informed as to how long it was going to take and answered any questions I had. Great customer service!Thanks for stopping by! Come see us again soon! - Brian Sweeney, General Manager
Excellent Customer Service
by Gary on 12/23/2020I was very pleased with the communication from Howard and the quality of work performed.Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you.
Dodge Grand Caravan SXT Plus
by TW on 12/19/2020Did not purchase vehicle because there wasn't one with everything I wanted. Had my present Caravan serviced. Both s the salesman and the service agent were very professional, helpful and friendly.Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle!
Serviced Vehicle
by Angela on 12/17/2020Great first time visit. Took my vehicle in for a couple of services, for some reason my appointment was not in their system but the gentleman was very understanding and was able to squeeze me in. So thankful!Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.
2nd routine maintenance
by Brad Smith on 12/16/2020Even though the Ram scheduling app didn’t work, the dealer got me in. Service and communication were great.Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!
Good Service
by Trail Hawk on 12/15/2020Howard was professional and trustworthy. Service was prompt.Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
Did my car get serviced?
by Troy on 12/15/2020Took my car that I bought from them in for its first service. Got the two year free service package and I'm not sure anything was done to my car except a sticker put on for when my next service would be. Car not washed or vacuumed as is… supposed to be. Was told it supposed to snow so we didn't do it. Ummm no snow. Not sure tires were rotated either because psi on each tire was the same as when I checked when I left the house. And the psi wasn't the same as when I bought the car. People were nice enough, I just left feeling like nothing was done. This is a service review, not a sales review.Troy, if you'd like to go over what was done to your vehicle please feel free to reach out to me directly. Thank you. - Fernando Ruiz, Service Manager, (505) 366-2950
Service
by Service on 12/14/2020I have taken my truck to get serviced here 4 times. The last 3 times, I leave and something is wrong. This last time I left and my hood was left half closed. It wasnt until I was driving 65 mph down the freeway that I noticed the hood… shaking as if it was about to fly open. So I had to pull over and close it. This could have been a dangerous situation had it flown open. The time before they forgot to reset the "service required soon" message on my truck and forgot to put updated sticker for "next service"Sorry to hear about the issues after your vehicle was serviced. If you would like to reach out to me directly I can make sure that this doesn’t happen again. Thank you. - Fernando Ruiz, Service Manager, (505) 366-2950
Great service!
by Matthew Armstrong on 12/11/2020The service department is great. I get all of my vehicles serviced at this location. My service advisor, Velvet, is easy to work with and she is very knowledgeable.Great service
by Richard on 12/10/2020Great and speedy service. I even used the auto live updates and was informed quickly of any other services needed to be done. Was able to recen accept or deny the services straight from phone. Will be back again.Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
Sales experience
by KD on 12/10/2020I didn't like how nearly $400 in dealer fees were hidden from me until closing. I almost walked from the deal because of it. Transparency should be a commitment.Thank you for your feedback. We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. I hope that you’ll give me the chance to ensure everything was handled properly and to answer any questions you might have. Please give me a call and we can get to the bottom of this together. - Javier Sanchez, Sales Manager, (505) 366-2912
Expensive headlight bulb replacement
by Filly on 12/10/2020The service advisor was great. Very nice guy. I was in for an oil change and to replace the lt low beam headlight. The low beam replacement cost 205 dollars. The light itself was 30.00 and same thing at autozone was 16. That’s not a… big deal, but the rest was labor. The bulb is in a difficult place, but don’t you think 200.00 to replace a bulb is excessive??? I read online that other dealers will replace this under warranty as a service for their customers.Thank you for making me aware of your pricing concerns. If you would like to discuss your situation further or have any other questions or concerns that I can address please feel free to reach out to me directly. Thank you. - Fernando Ruiz, Service Manager, (505) 366-2950
Light bulb change and alignment
by Rick Archuleta on 12/09/2020Did a fast job at it, took it in at 7:45am and was done at 1pmThank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Brian Sweeney, General ManagerÂ
Bought new Jeep Gladiator
by Carla Lopez on 12/07/2020My salesman was great Matthew took the time to Explain what we were getting. Super happy with himThank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
Oil lub
by Tony on 12/06/2020Had an oil and lub change. It takes about two and a half hours, due to covid, but it was done correctly and I was satisfied.Thanks for your wonderful review. We hope to work with you again soon!
Great experience!
by Jo Ann Schmidt on 12/03/2020Compared to a year ago, the sale and process was very smooth and satisfying. The Sales Manager was so great to work with, and everyone was very accommodating.Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle!
Jeep Maintenance
by WP on 12/02/2020Howard did a great job of getting everything taken care of.Thanks for the great positive review! Come back again soon if there's anything we can assist you with.
Ram 1500
Dodge Durango
Jeep Grand Cherokee
Chevrolet Malibu
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Fernando Ruiz, Service Manager, (505) 366-2950
by Fernando Ruiz on 01/07/2021