Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Customer Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Review type:
Chrysler300
by Chrysler300 on 10/13/2020I made an appointment for 8:15 because I had another meeting at 10:00. I also told them when I checked in about my other meeting and the said no problem should be done by 9:00. I did not get out until 9:45 after others that check in after… we’re done and gone. Then they try and upsale you everything but the dealership itself.Customer
by Mario Salazar on 10/13/2020Very very poor service call multiple times can’t ever speak with anyone they honestly don’t care about you or what you purchase they just want there money very unprofessional to the Max never would recommend them to anyone wouldn’t want… them to deal with the headache in the future we will take are business else where you just lost multiple customer because I do refer family and friends when I’m satisfied with my serviceGreat customer service
by Esperanza on 10/12/2020I scheduled a service request for my Jeep and was assisted by Howard Courtney. Mr Courtney was courteous and kept in contact with me throughout the day to let me know what options I had to continue. Mr Courtney also had my car washed and… went above and beyond. I would absolutely come back again.It now works
by My ram on 10/11/2020While it took an abundance of patience to wait for the phone to be answered they did find the problem and fixed it. Expensive, yes but spot on.Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know!
Service
by No on 10/11/2020All done in time. Center console sticks I requested it looked into. Still sticksThank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon!
Battery
by YPNGZ2K3 on 10/10/2020Ed was very professional and cheerful. He saw to it that it was only the battery and that the problem was fixed.It's great to hear from you! We appreciate your excellent review and hope to work with you again soon.
Quick service
by Marie on 10/09/2020I had two small issues — my wiper fluid wasn’t dispensing, and my sunroof wasn’t working properly — but I was able to come in a day later to get both problems handled by mid-afternoon. Ed was great!Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.
Service Department is Lacking in 5 star service
by Satisfactory on 10/09/2020I just had my 3rd Oil Change after almost a year of ownership. Every time I've been to LHMCDJ for a simple oil change there's been complications. By no fault, issues on my part to be clear. This last oil change prior to signing off for oil… change I confirmed with Howard that is my last of 3 oil packages, correct? Yes he agreed. Next day I get a voice message stating "i'm not sure what those guys did back there Michael but I need to either collect for an oil change or sell you a new package to cover this one. Well needless to say I was furious. I left Howard a message indicating we discussed and confirmed this yet your calling me for $. They also didn't put the little reminder sticker in upper left windshield. I like that sticker. I chose this dealership over the westside for my purchase and service given my Patriot was almost damaged extensively by service. But now history repeats itself on eastside. I love my Jeep and sales side is great but it should all come packaged with 5 star service. Customer service runs deeper than gratitude, warm welcoming. I'd have to say last oil change about topped this one when tire rotation wasn't done and was told by Service tech, 'sorry guys are tired back there, it's the end of day and bothers them taking last minute service calls.' I was like REALLY, I was just told this! One of the manager's got wind of the situation and could tell by my facial expression something went bad. Can't expect 100% everytime but work on being more consistent with positive versus negatives.online purchase
by Frank Baca on 10/08/2020Terrible experience. Many issues that required me to escalate concerns to the General ManagerOil change/ service
by 5 stars on 10/08/2020Great service my car feels a lot better! Wish they could’ve washed it though. Ed took care of me greatly!Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!
Outstanding
by Scott on 10/07/2020Outstanding service. Met by Miles on arrival. Went over the maintenance we were due. Kept us informed via the text app. Completed the service and washed the Compass.Thank you for taking the time to review us! We hope you will continue to come to see us in the future!
Service
by Service on 10/07/2020Very satisfied. Was finished on time.Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.
Larry h miller no good!!!!
by Atmob on 10/07/2020I wouldn't recommend larry h miller to my worst enemy. I'll never buy another truck fr these guys again!! I bought a truck in January . Horrible buying experience. Horrible sales guy . Horrible sales manager they don't care about the… customer s!!Jeep repair
by Thomas Steeples on 10/05/2020Randall Erickson did an excellent job. Repair seems to have fixed my problem.Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
Not happy at all
by Jeff on 10/05/2020Had my truck in to repair heater core hoses Instead Velvet had radiator hoses changed it was my fault for having the wrong hoses changed. It cost me $565 for wrong parts and labor.now I have to wait another 2 days for parts and repairs,… spend another 500 +/- for work to be done that I told them to do 4 days ago. Great jop people screw up and blame the customerJeff, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Fernando Ruiz, Service Manager, (505) 366-2950
Review
by Review on 10/03/2020Went to get my oil change which I’ve been doing for the past two years there. On the phone when I made the appointment I advised that I would be needing a shuttle ride back to my place of employment to please note my account. When I… arrived I informed again so they put me in the list. I ended up waiting 45 minutes and asked someone how much longer. I was then told that the clipboard was under papers and the driver did not see it. Then I was advised it wouldn’t be that much longer. I ended up walking back to work. This dealership needs to be more efficient in the way they work and manage customers. Very disappointedIt’s unfortunate to hear that you had a longer than expected service experience and that the communication you experienced wasn’t satisfactory. We'll use this feedback to improve the customer service process we provide. Please give me a call if you have any additional questions or concerns. - Fernando Ruiz, Service Manager, (505) 366-2950
Satisfied Customer
by RAM on 10/03/2020This was my 1st experience @ Larry H. Miller having switched from Santa Fe Lithia. The service was outstanding! Howard Courtney was the service representative who assisted me. He was friendly, knowledgeable & provided me w/ frequent… updates on my truck. His performance in itself is primarily why I will return. Also, the facility is clean & comfortable.Thanks for the great positive review! Come back again soon if there's anything we can assist you with.
Turn signal handle replaced
by Tom on 10/03/2020A little communication breakdown between intake and Dustin contacting me after I reached out again. Intake before 8am Dustin contact 11am. Work went forward just a break in communication.Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know!
Oil change
by Oil change on 10/02/2020Very professional and quick!!Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.
Express Lane Oil Change
by Bryan Hart on 10/02/2020The time for the oil change and tire rotation was about an hour and twenty minutes which I felt was too long for an express lane service. I rate the service as average.It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. - Fernando Ruiz, Service Manager, (505) 366-2950
Auto repair
by Auto repair on 09/30/2020Called auto repair department and Brandon helped me took my vehicle in and was taken care of immediatelyThank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
Ram 1500
Dodge Durango
Jeep Grand Cherokee
Dodge Challenger
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you.
by Brian Sweeney on 10/27/2020