Lexus of Albuquerque
Customer Reviews of Lexus of Albuquerque
Review type:
A.Mansfield
Great customer service
by BigBird on 05/17/2024Jaime always takes care of me and I didn't have to pay anything.We're delighted to learn about your positive experience and the great assistance provided by Jaime! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Rekey
by Liz Lacy on 05/19/2024Terrific: lost my keys, called on Friday, all reprogrammed by 11am Saturday. Juan was amazing- responsive, professional, knowledgeable.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
2:30pm
by H. Jonesie on 05/17/2024Our wait time was only an hour and a half for 70,000 mile service on my ES 300. So that was great.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Retired education
by Lexuspatsy on 05/14/2024They were working under terrible circumstances and everything was made possible that they could do well. It was cool and comfortable and the staff was very accommodating. I appreciate the extra things they did for me as I had come all the… way from Arizona and did not want to return to have work done. I am very pleased with the service at your Dealership! I do plan to return for future services. 10 o’clockIt's fantastic to hear that Lexus of Albuquerque went above and beyond to accommodate you, especially considering the distance you traveled. Our dedication to providing excellent service, even under challenging circumstances, is commendable. Thank you for choosing us!
Always Happy
by LesleyD on 05/09/2024I've been taking my car to Lexus of ABQ for at least 16 years and have always found every member of the staff there to be very friendly, polite, and helpful. I've especially appreciated the personal service I have received from my service… rep, Daniel Perez. And, bringing my car to Lexus comes with some really convenient extra perks like being able to book exact and convenient appointment times (by phone or online), getting a loaner when appropriate, and just the general attitude of everyone there (which is to treat their customers well).That's great to hear! You've had a long-standing positive relationship with Lexus of Albuquerque, especially with the excellent service from Julie. It's always nice when friendly and knowledgeable staff make car-buying experiences pleasant.
Great service!
by Joslyn S. on 05/04/2024They were very quick and provided quality customer service.We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
A.Mansfield
by A.Mansfield on 05/02/2024Nothing but a pleasure to work with Mr Mike Torres in completing my purchase of a 2024 ES 350. Mike listened to what I wanted, what I needed and he delivered! If you’re looking a new luxury car, visit Lexus and visit Mike Torres!That's fantastic to hear about your positive experience with Mr. Mike at Lexus of Albuquerque! He provided excellent service by listening to your preferences and delivering exactly what you wanted and needed. Thank you for recommending us to others looking for a new luxury car. Enjoy your new ES 350!
Great Service during Renovation
by Ernst Family on 04/28/2024Even though this dealership is going through a renovation (can't wait to see), they are very professional, efficient and kind in the service department. Juan was outstanding with my 500h and my regular maintenance. IN and OUT with no… hassle and excellent communication in along the wayIt's fantastic to hear that you had a great experience and that Juan provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great service
by Dr Lena on 04/27/2024Had a regularly recommended service to do. The appointment was easy to make and the drop off and pick up seamless. Juan could not have been more professional. All this during construction. Bravo!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent service
by JanetOR on 04/20/2024Jaime is amazing. He’s always helpful and very courteous. Everything‘s done quickly or before promised time.It's fantastic to hear that you had a great experience and that Jaime provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service visir
by Jhammer on 04/18/2024Entire service visit was seemless and the morning was great with the loanerWe're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.
Service
by Dmontoyamk on 04/16/2024As always, Daniel Perez is an asset to Lexus. He provides the best customer service. He is courteous, friendly, knowledgeable, helpful, responsive, honest, and just overall an outstanding representative for Lexus.That's wonderful to hear about Daniel's exceptional customer service at Lexus of Albuquerque! It's great to have representatives like him who are knowledgeable, friendly, and honest. If there's anything else we can assist you with or if you have any further feedback, please let us know. We're here to help and appreciate your kind words!
Always Impeccable Service
by KesInAbq on 04/11/2024Easy, seamless team approach. From reception, service advisor, and loaner car. In and out in 20 minutes. They notified me by text & phone when the car was ready, and pickup took about five minutes.We are thrilled to hear that you had an impeccable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Amazing service
by Dr. Walker on 04/06/2024They’re always very efficient and professionalWe are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Suzanne on 04/01/2024The Service employees have been extraordinarily helpful for the many years I have used them for my Lexus coupe.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Lexus rx350h 2024
by Ping Chen on 03/29/2024Reserve a rx 350h with the right exterior, interior colors and options. Frank Valencia kept us in the loop about the status. Finally deliver great car we expected. Totally satisfied.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great Service
by Angplatinum on 03/22/2024The service staff at Albuquerque Lexus were top notch!! Super friendly and courteous!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Jaime
by RAtkerson on 03/16/2024Jaime was polite, courteous and remembered me from previous visits.That's great to hear! We're glad that Jaime provided you with excellent service and made you feel valued by remembering you from previous visits. We're here to ensure your satisfaction with our dealership's services!
Turbo issues
by Noel Duran on 03/12/2024Daniel was exceptional. He always called to give me updates on the work. He was able to accommodate me taking the loaner car out of town on a planned trip. He was very easy to talk with and was very knowledgeable and friendly.We're delighted to hear that Daniel provided you with exceptional service! Keeping you updated on the work being done and accommodating your needs, including taking the loaner car out of town, is exactly the level of service we strive for. It's fantastic to hear that Daniel was easy to talk to, knowledgeable, and friendly throughout the process. Thank you for sharing your positive experience, and we'll be sure to pass along your kind words to Daniel. We appreciate your business and look forward to serving you again in the future!
Service review
by Ileanag23 on 03/01/2024As always the service was great. Daniel is helpful and knowledgeable and the loaner car was much appreciated. Andrew the valet was just the kindest, most genuine and respectful person who made the visit from start to finish. I appreciate… the new feature of a video review of my car.Thank you for sharing your positive experience with us! We're thrilled to hear that the service at the dealership, especially with Daniel, was great. It's wonderful to know that Andrew provided excellent assistance and left a positive impression on you. We also appreciate your feedback on the new feature of a video review for your car. Safe travels, and we look forward to serving you again!
Excellent customer service
by Aloha456 on 03/02/2024The service team is awesome, Brian is an exemplary Service Technician. Answered all my questions and explains everything thoroughly. I highly recommend Lexus of Albuquerque.We're delighted to hear that you had an awesome experience with the service team at Lexus of Albuquerque, especially with Brian! It's great that he provided exemplary service, answered all your questions, and explained everything thoroughly. Recommendations from satisfied customers are valuable, and we appreciate you taking the time to share your positive feedback. Safe travels, and we look forward to serving you again in the future!
That's fantastic to hear about your positive experience with Mr. Mike at Lexus of Albuquerque! He provided excellent service by listening to your preferences and delivering exactly what you wanted and needed. Thank you for recommending us to others looking for a new luxury car. Enjoy your new ES 350!
by Sara Thurston on 05/03/2024