Power Ford
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Customer Reviews of Power Ford
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[non-permissible content removed] TERRIBLE
by 40 year loyal Ford Customer on 03/26/2025Terrible service. Took my 150 in for 10R80 transmission service which has documented issues, including " Harsh Shifting, Erratic shifting, Gear slippage, clunking, Squawk, Buzzing and repeated service engine lights. Class action law… suits and recalls. Service manager said, he didn't know anything about any of the problems and it was a "learning transmission" and it " should be better " I mentioned all of the issues, and his response was. " Call a lawyer "Details & Fine Print
by Former loyal Ford customer on 03/26/2025Before stepping into dealership, read fine print. Dealer adds $ 6,000. $8000. $12000. More to each sale $400 extra profit documents $2000 extra dealer margin $600 tire inflation $500 window film $200 anywhere $400 faux exterior… protection $650 extra dealer security pkg Lots of extras After you agreed on vehicle and price. Very sleezyOne Star Is Being Gracious!
by Ruth Seawolf on 02/12/2025This was by far the worst experience I have had in a long time. From start to finish! Horrible customer service! I had to call over and over and over just to get information only to be told I was bothering. I was stranded 300+ miles from… home and couldn’t get any straight answers on an estimate on repair parts etc. I was told could be 2 days, 3days, 5 days or even 7! No one knew! So I flew home only to be told the next morning the car would be ready! Never ever again will I use them!Don't do business with these people
by Mathew on 09/11/2024I took my vehicle in for work with Darren told him the issues my vehicle was having they kept my car for almost three weeks for an oil change and diagnostic when I received my vehicle your idiot of a mechanic said it was a water bottle in… my trunk making noise. I let a month pass I called darren back who showed no concern at all for my issue they did not resolve. I took my car to a local shop (el vecinos) they did diagnostic for free and figured out the issue and showed me the center support bearing was trashed. Screw you power ford you guys suck for real I've had nothing but bad service since I bought the vehicle brand new from you guys.UNETHICAL AND DISHONEST
by Northcarolinean on 07/08/2024DO NOT EVEN CONSIDER DOING BUSINESS WITH THIS COMPANY! By far, the most unethical and untruthful dealership in the state of New Mexico. We had a 'rebuild engine installed (covered by Ford's recall for 2018 escape). But less than 5 weeks… later, the starter no longer worked. interesting timing I know! They denied all responsibility, and at first they tried to say that there was evidence of rodents in the engine- problem was- we had a new battery installed the day it was towed to them. The car sat untouched for over 10 days when i was contacted by DESTINY NUANES- she tried to say the "mice" were eating the wires.... untrue and we were easily able to inform them that this was not the case and if anything like this did occur, it was while the car was on their lot. Funny thing- she never mentioned it again (CAUGHT YA!). DESTINY then quoted us $1,081 to have a new starter installed- $662 part (expensive) and $439 for labor- overpriced, I know!! But it gets so much worse. DESTINY NUANES tried to tell us we needed a new battery, again, we argued that we purchased a new battery the day it went in.... suddenly they agreed we did not need a new battery (CAUGHT AGAIN!) The car then sat there untouched for over 2 weeks, DESTINY claimed all of their service members quit and literally walked off their lot (interesting, what kind of message does this send??) so after quoting me $1,081, DESTINY refused to send me the quote (WHAT???) so imagine our surprise when the car was ready and suddenly the quote (via phone) was ignored and they DEMANDED payment of $1,472.70!!! If we did not pay, our car would not be returned to us (ILLEGAL) so my son paid. In response, we called over 15 times, DESTINY never returned any calls and never replied to any emails. After calling 5 times, I was finally able to speak to BRENDAN ORTH, supposedly the service manager. Of course, he was shocked (right!) and stated he had no idea what had happened. I had to follow up with him 3 times afterwards because he never returned my calls. Finally today, he stated that because DESTINY did not write out the quote she made to me, he could only go by her WORD! Funny thing, a person, well a dishonest recent HS graduate can and apparently did lie. So because DESTINY is a liar, and she did not send me the quote (I am the registered owner and the only one to approve this)- she just thought she could lie her way around this. We were LIED TO, taken advantage of. I am not in NM and asked her TWICE to email me the quote, she did not. This is theft and we have already filed a complaint with FORD, BBB, and the City of Albuquerque. Do yourself a favor, go to the other Ford dealerships in town. you do NOT have to work with this dealership that have no respect for their customers, are dishonest, and lack any sort of business sense.Finance and sales were great
by C Rivera on 01/12/2022Overall great experience. We will be backNot again
by Marjorie on 10/30/2021Once again Power Ford has failed in customer service. I was always taught the answer is "yes" what is your question? This needs to be taught to Power Ford associates. I purchased my Ecosport from them in May 2021, over the course of several… days I was reviewing error messages about my Powertrain. I took it in today and was told they have to have it several days before they will even look at it. Tanner offered to put me on the "waitlist" for a rental, I let him know I had no other form of transportation and I would just have to camp out. He went into a lecture about me not reading the news that there is a car shortage and that included rental cars. I tried to ask why if they were not going to get to my car until next week why I had to leave it there now? He went on to give me another lecture on that it would be placed in the queue and they had to have it available. When I purchased the vehicle I had questions about all the extra charges. At the time. Matt Sneed told me he would always take care of me, he never returned my voice mail and today when I went looking for him he "was out of the office". At least that was the story I got from the receptionist after she went up to his office. Finally a salesman (I forgot his name) took it upon himself to fix the issue. He was able to get me a loaner car until I am able to get a rental. Why Tanner couldn't do this is beyond me, why Matt Sneed broke his promises to me is also beyond me. Power Ford isn't customer service centric.Dishonest or incompetent service
by Don shearer on 08/28/2021Dishonest service practices…. Proceed at your own risk. Called and asked them how much to perform coolant flush on 2017 F250 power stroke. Was quoted 250 which is an incredible price so made an appt. Took truck in for service and the… checked me in and asked again about the price. Once again they said $250. Left dealership and expected it to happen. Get a call 5 min later saying computer is wrong and price will be more around $400 because computer says 3hrs labor to do. I asked them to honor what was agreed too and they refused. Tell them to pull my truck back out and I’ll pick it up. When I get there they continue to apologize about the mistake and try and give me a card for 10% off next service. Lol, like 10% off covers the fact that you just raised the price 50%. It’s one thing to be up front with your pricing but another to quote a low ball price and then refuse to honor it. Very deceptive and dishonest. Use them if your desperate or have no other options.Easy process
by Ricky Gutierrez on 06/04/2021The process was super easy. The salesperson was great and the finance person made things fast and easy.Stay far away
by Marjorie Arends on 05/28/2021Likes: Cupcake Dislikes: Being lied to about the need for additional products ie: oil change package, gap package and additional maintenance package. Taking in my pre-approval from my bank and finding out after the fact they ran two of… their own credit reports. Totally unacceptable. Needed to go twice to turn in my title because the receptionist didn't listen to why I was there.Coolant exchange
by Richard M on 05/03/2021I went in for a coolant exchange without appointment and they accepted me. They quickly brought in my vehicle and got to work. Their estimated times was right on point and they were very friendly. I think price was reasonable for service.POWER Ford, great experience, super nice salesman
by Lisa Silva on 03/08/2021The Power Ford team was great, they made us comfortable and our salesman and finance representative were super awesome. They were super busy but took care of us. Great selection of vehicles to choose from.Easy
by Glenda on 02/10/2021Excellent customer service & no sales pressure. The process was stress free. I recommend Power Ford.Bait and swith
by Bait and swith on 01/07/2020I called in to verify that a car was still available. I was told that they were getting ready to wholesale the car and talk to a manager to verify that they would still be able to sell it to me. I arrived at the dealership and had a… salesperson show me the car. I was informed that it was going to be wholesale but it did that it wasn't because of Any safety issues. When I ask to speak to a manager to ask a couple of questions about the car I was told that they couldn't sell it to me. When I asked why they had told me they could sell it on the phone and then again when I got down there and now all the sudden I couldn't buy it he couldn't answer me. If you look at other review sites on Power Ford you'll find this isn't the only time they have practice bait-and-switch teasing you with one vehicle only to find out that it's not available anymore.Service
by Rickb2009 on 02/11/2019Was overcharged and still waiting on refund. Ben said he would call me back but it's been 2 days and still haven't gotten a call back. I opened the sun roof cover and noticed some snags on the head liner will be calling on Monday to show… the service peopleIPower Ford Review
by RickGut on 01/26/2019While the price of the vehicle was different than what we saw on the finance website, they did work with us to get the price down. In the end the whole experience worked out well for us and we were very satisfied.Truck buying
by nmoutlaw912 on 01/05/2018The overall experience was smooth and relaxing. I was not bumbarded by sales personnel, but instead was greeted with professionalism and my concerns and needs were met without hassle. Thru the finacial process I was at no time pressured… into anything I did not want or want to hear. Overall I got exactly what I wanted for exactly what I wanted to pay.Your positive review means a lot to us and weâre happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!
Likeable good salesperson.
by RSBERRIN on 03/10/2017Carl is a good salesperson. I believed that I was purchasing a new vehicle that was a demo with 4000 miles. But I didn't learn until I was signing the documents that it was preowned by a corporation and as such I was not eligible for the EV… tax credit. This eliminated the "good deal" aspect of the purchase since I knew the tax credit would be over $4000. The corporation probably purchased and then sold the vehicle strictly for the tax credit. I also found out at that time that the vehicle had almost 5000 miles instead of 4000 miles. By that time I felt pressured to complete the purchase.Sales
by Gmangtdtctct on 01/12/2017updated 01/20/2017Very satisfied Length of time in service very short Service took care of the problemService complete
by Lizfranco777 on 01/07/2017I love the staff and I trust them to get my car done correctly.We appreciate your feedback of our Staff's outstanding service, Liz! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Purchase of 2016 F250
by jnr1000 on 11/13/2016updated 11/30/2016Only if they deal with Stephanie. The rating above is ONLY for Stephanie. The remainder of the personnel I dealt with didn't seem to really care about getting the vehicle delivered or customer satisfaction Stephanie was the only saving… grace in this deal. The comment below do NOT apply to her
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About our dealership
Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by bobturner_ford on 02/05/2019