Power Ford
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Customer Reviews of Power Ford
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battery cable, then the heater, the hood need repainting and still waiting
by Dianna32850 on 10/02/2015I rated the service from the service department high, because a service person by the name of Ben Gilaspie here in Albuquerque, NM went above and beyond to help me with my vehicle that I have taken 3 times in the pass 10 months of… ownership. I haven't even owed it a year. I realize it is a used vehicle 2013 Ford Edge, purchased in November 20, 2014, my name is Dianna L. Baca [Phone number removed]. The first month I owned it I notice my hood fading and I have brought it to General Sales manager John attention, he had it buff but I believe that the clear code has been buffed out. I have then went back and told them again and it was to the point that I was going to trade it in, but I didn't because I can't afford a high payment. I need a reliable vehicle, I am a single mom with a daughter with a medical condition. I am getting the run around in regards to just painting the hood, the rest of the car is not fading. I have also recommend my cousin to buy a car there, which she did. All I am asking is for better service in repairing my hood, so my feeling can be different about Power Ford. I am not happy with the outcome. Please fix my hood in repainting it, that is all I am asking. If you believe in better service and better sales, a better good word from a customer is a plus, it over powers the bad. I called yesterday 10/1/15 in regards to it again, because this pass Saturday Oscar sales person said he would look into it by talking to the General Sales Manager and Director. I got the run around again. I am going to have to take it high, the labor board, and file a complaint. I have been more then patient and kind in this matter. Please help.Fantastic service
by happyman5266 on 09/28/2015We had purchased a 2013 explorer from a different Ford dealer but when we took it to them for a warranty service our experience was bad. I bought a 2015 F150 from power ford and took our explorer there. The service experience was awesome.… They did it fast with a rental car. Their service was outstanding.My Taurus 2015
by Pennyscar on 09/25/20152015 Ford Taurus was purchased - staff was professonal & courteous above & beyond.Great sales and financing departments!
by ndsailor43 on 09/25/2015Oscar was very helpful, the finance department was great. I will continue to shop at Power Ford. Thank you.Excellent Customer Service
by Alfredo5658 on 09/17/2015Manuel, who was the sales agent was great! He was very polite, professional and even fun to deal with. Manuel took care of my husband and I and concluded our purchase with a smile. Manuel is a great example for the rest of the sales… agents and he deserves an incentive for his great service skills. Thank you!Ben Gillaspie & Tom Williamson -- Best in the business
by ArtHumphries on 09/15/2015I purchased my car from your local competition - Chalmers Ford. But my experiences with their service department drove me to looking for a better, more reliable, trustworthy, engaged dealership. I found those qualities in Power Ford's… first-class, customer focused, truly professional service department. Senior Service Writer Ben Gillaspie and Senior Technician Tom Williamson not only took my concerns and observations seriously, they actually acted on them. Ben and Tom drilled down and discovered solutions to my car's mechanical problems; then they worked with me on alternatives to get those problems fixed. I'm impressed and will be returning for more of that Gillaspie and Williamson superior service. Thank you ! Sincerely and VERY respectfully, Art Humphries ps Ask me off-line about your service manager's answering service...Ford F150 Service
by oldbear9172 on 09/03/2015quick & simple after I located their new station. did a great job as always. even rescued a key I lost there. many thanks go to the Quick Lane.Great service!
by phillipsabq on 08/30/2015Deb Cervantes and the rest of the management team at Power Ford we fantastic! We couldn't be happier with our purchase! Thank you very much!We really enjoyed reading your feedback, phillipsabq! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
New truck with minimal fanfare
by bfreeman933 on 08/22/2015We have worked with Loretta Day in the past, and she did not let us down this time. She is straight forward in her approach and does the right deal up front.Super friendly staff that will go to the extent for a happy customer!
by Xquizite on 08/20/2015I had received a pre approval from my credit card company fit a new car loan. I set up an appointment then after work, on Friday I was driving but and decided to stop. The sales person I had made an appointment with (Luis) was unavailable… so another gentleman helped me (Tavo). Never in a million years would I have imagined leaving that place that day in a new car! After I got home that day I was still in disbelief, my fiance asked if they had any other cars and just out if curiosity why I had chosen that type of vehicle.... So on Saturday on my way to go pick o my old vehicle I asked if I could change the vehicle, they said come in and lets see what we can do! These guys really are the best out there from Luis and Tavo, Larry and the Manager whom I met, he personally thanked me for my business! Larry worked hard at getting me a lower rate and lower payment, I had not had the chance to have such a brand new car in years! My credit was shot and this will certainly help me. I have recommended my daughter and son to come visit these guys! They truly take their job serious, they enjoy it and they do the best for us-the customer! Now I am able to cruise in my 2015 Chevy Sonic and still keep my gas guzzler Chevy Suburban for camping! Thanks guys!Thank you for leaving us with this detailed and glowing review. We truly want our customers to have the best experience possible when visiting us, so it's good to know our team did right by you. If you need anything else in the future, just give us a call.
Bugged
by Ssichler on 08/14/2015Everything was good except the pushing of buying aftermarket Accessories and added packages would be better if they would take no thank you for a answer the first time instead of having to tell them ten times like a bunch of vulturesoil filter hole
by bettydavis on 08/07/2015A little confusion when I arrived because you had moved the Quick Lane service area. But service was great, Ben explained everything that had happened and what needed to be done. They cleaned up the oil mess so that the smell was gone.… Quick and efficient. Thank youBuying My New Car
by puppy2840 on 07/28/2015updated 08/06/2015When we first pulled into car lot didn't see any salespeople. It was a very cold day. We got out of car and started looking ourselves. Then someone came out to us and things went fine from there.Very satisfied customer, I just don't do five stars, four is the best I do
by muletruck on 07/29/2015updated 08/06/2015F350 pickup truck. Everyone was very helpful and considerate.Trinity Bowles-new 2015 Ford Focus- Dan Hardage salesman
by TBowles2935 on 08/04/2015I Trinity Bowles purchased a new 2015 Ford Focus spoiler. Dan Hardage was my salesman and the service from Dan Hardage and the helpfulness from Dan Hardage was excellent. Dan Hardage worked on his day off… to make sure that everything was done and the car was ready for me to pick it up in a very timely and professional way-very courteous manner.great
by QT505 on 08/03/2015I bought a used 2014 Chrysler 300S. The service was great and staff was excellent. Power Ford was able to work with me and my situation. Great experience.Thank you for taking the time to leave us this glowing review. We're thrilled to hear the team was up to our high standards of service.
Would buy again
by abqautoxer on 08/03/2015Great sales staff. Everything went as promised. They brought a car from out of state extremely quickly and made this painless.Excellent Service
by MrTorres on 07/30/2015We purchased a 2015 Ford F150. Our experience was absolutely wonderful. Our salesman Dan H. worked very hard to get us a deal that would work for us. When we met with the management team we told him we felt like family. We left very happy… and we will definitely send all our family and friends to Power Ford.Great service
by RussyPooh on 07/24/2015Staff was excellent in providing fast effeicent service on my aging 1999 F150. Thanks keep up the good work...Great service, clean facility and past financing process
by HappyMan5266 on 07/16/2015I purchased e new f150. Our sales person Robert soltis was patient and did not pressure us. I felt he did well helping us get the price we needed in the range it woul work. The financing was easy and was by far a faster process then other… places we had purchased before.Live my new Ford!
by Mmonje1 on 07/15/2015Staff was helpful and service was great. After car was purchased, we received a lot of phone calls that was a little overwhelming. Otherwise they were great.
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About our dealership
happyman5266, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
by bobturner_ford on 09/28/2015