Lithia Chrysler Jeep Dodge Ram FIAT of Santa Fe
Today 11:00 AM - 5:00 PM
Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Santa Fe
Review type:
Our New Jeep Rubicon 392 "Ruby"
by Wood Family on 01/03/2025
I recently purchased a 2024 Jeep Rubicon 392 from Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe, and I couldn’t be more thrilled with the entire experience! From start to finish, Mark J. Martinez, the online sales professional, went above… and beyond to ensure a seamless and enjoyable process.
Mark's responsiveness and expertise made all the difference. He answered every question promptly, provided detailed information about the vehicle, and worked tirelessly to get me the best deal. His friendly demeanor and dedication to excellent customer service were top-notch.
When I arrived at the dealership, the Jeep Rubicon 392 exceeded all expectations – a dream vehicle with impeccable craftsmanship and performance. Mark made sure everything was set up perfectly, and the dealership team including the finance manager was equally welcoming and professional.
If you're in the market for a new vehicle, I highly recommend Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe. The level of care, honesty, and efficiency is second to none. Thank you, Mark, and the entire team, for helping me drive away in my ultimate dream Jeep!
57 reviews
Sort by:
Terrible customer service
by Cole Krebsbach on 03/22/2025Lithia Santa fe has the worst customer service I have ever dealt with. My pickup was down there because the front collision camera wouldn’t calibrate. They had safelite put in a windshield then tried again. Then said it needed a mopar… windshield. They said the tech went on vacation but no one takes over their vehicles. I had to buy a mooar windshield from them and then safelite wouldnt install it so we got sick of the run around and picked up the truck, another windshield company asked why the were replacing a perfect windshield and come to find out it already was a mopar windshield. Took the truck to a dealership in Colorado and it was diagnosed in a day lithia had it for 3 months. The service manager was zero help along with their corporate office. Do yourself a favor and go anywhere else you will thank me later. Customer service is not a priority and neither are you.Our New Jeep Rubicon 392 "Ruby"
by Wood Family on 01/03/2025I recently purchased a 2024 Jeep Rubicon 392 from Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe, and I couldn’t be more thrilled with the entire experience! From start to finish, Mark J. Martinez, the online sales professional, went above… and beyond to ensure a seamless and enjoyable process. Mark's responsiveness and expertise made all the difference. He answered every question promptly, provided detailed information about the vehicle, and worked tirelessly to get me the best deal. His friendly demeanor and dedication to excellent customer service were top-notch. When I arrived at the dealership, the Jeep Rubicon 392 exceeded all expectations – a dream vehicle with impeccable craftsmanship and performance. Mark made sure everything was set up perfectly, and the dealership team including the finance manager was equally welcoming and professional. If you're in the market for a new vehicle, I highly recommend Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe. The level of care, honesty, and efficiency is second to none. Thank you, Mark, and the entire team, for helping me drive away in my ultimate dream Jeep!Drove 3.5 Hrs thanks to Mark Martinez
by Paul O on 03/21/2024I drove 3.5 hours from Cannon AFB to do business at this dealership. Mark Martinez was a straight forward salesman and didn’t make me jump through hoops to get a good price for a new ram 2500. I contacted dealers from Lubbock, Amarillo,… Portales, Clovis, Roswell, and finally Lithia in Santa Fe. If they had a truck that fit my needs, they put bologna fees or add-ons that you couldn’t remove like mandatory protection plans. Lithia of Santa Fe deserves a look if you’re looking for your next vehicle.Avoid at all costs
by gg on 01/23/2024Just had the worst car service experience of my life. I had called to ask for an estimate for the standard 100K inspection and service and they would not tell us anything over the phone and insisted that we bring the car in. When I brought… it in at 8:30am and walked through what we should do - (including specifically asking them to check and clear the ABS and traction control lights that had come on after I replaced the battery) we agreed upon all points inspection, oil change, transmission fluid service, 4x4 service and 2 belt changes for $1200, the service person said it would be ready end of day by 5pm and they would call me after the inspection to confirm and let me know what else was needed. By 3pm I had not received a call nor had they started on the inspection + and asked if they could keep it overnight (not possible, nor planed for). I called back at 4pm to see what the status was and they were doing the service and when I asked for more details about the inspection they just decided they did not want to answer and put me on hold for literally 25 minutes - time for me to drive to the dealership and see my call on hold while the team members were not talking to other customers and not bothering to pick up and communicate with me. I picked up the car at 5:15pm and they did oil change, transmission fluid change and 4x4 basic service and charged me $1200 - $1345 with tax and no belts had been changed, and it appears that they did not even check the computer because the ABS and traction lights were still on - clearly codes had not been checked or cleared during inspection! When I explained what the service rep had told me about services being done and prices, the manager told me I was getting a deal because normally the fluid changes listed above would cost $1600 (!!! - just look up what this service normally costs)... Unreal... The fact that I had 2x asked for ball park estimates on the phone and then also again in person and gotten nothing but hand waving and then an outrageous bill is shameful. The customer service rep was also wildly disrespectful and cared absolutely nothing for the misinformation he gave me, even tried to gaslight me into saying what I was wrong about he had told me earlier and the associated priced he had told me... It was a complete horror show... Avoid at all costs. Just scan through the google reviews and compare the service reviews to those reviewing car purchases - tells the story clearly.Unbelievable Experience!
by ELopez on 08/07/2022Met with Mark Naranjo to test drive a Jeep Mojave. Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to the vehicle. At that point we had… decided we would rather test drive a Willy’s. He was instant that we continue our test drive with the Mojave, without filling up with gas, so we did. On our return back to the dealership, we ran out of gas! A quarter of a mile away from the dealership Mark says to leave the vehicle and that we’ll walk back to the dealership. As we’re walking back, uphill, he starts asking about credit scores. Then flat out tells us that because of our scores that we will not qualify for a loan at all (credit score not that terrible!). This was an extremely uncomfortable situation and could’ve been completely avoidable. I would not recommend this salesman to anyone!fast & friendly
by DB on 01/17/2020Very nice service. Courtesy van driver takes pride in his job as well.Recent Service Experience
by 50 on 01/09/2020I was given an appointment date and time and the service department was ready for my vehicle when I arrived on time. Service was completed on-time and everything about the vehicle was satisfactory. I was treated in a very professional… manner and I am pleased with the service.Replacement hose
by DGries on 12/14/2019I had a hose replaced and my extended service didnot cover it. As for the quality of work.... It is in the engine so I cannot attest to the quality- That will remain to be seen if there are no further issues mechanically. I had to come… twice since they didnot have the part which was a huge inconvenience to me. I asked that the tires be filled and was told they were but I didnot see a difference in the pressure when I left. I was told about 2 hrs and it was close. I live in an area with rodents and they stated they cleaned the engine out of "nesting" material. I would like someone to have something that keeps them out of the engine area. I think $330nis alot for replacement of a hose.Excellent Service
by Thomas on 12/14/2019My truck has been serviced expertly and the waiting time was reasonable.Feedbqck
by NickT on 11/15/2019Got me in early and got me out quick. Such an improvement from before!19 Jeep
by Jeep on 11/12/2019I am happy with the price for this well equipped Jeep Grand Cherokee Laredo W 4x4Buyer
by Lithaia on 10/08/2019updated 10/17/2019I like Edward my salesman. He went beyond and helped me understand every step. You should hang on to this young man. I know he is new, but he was one of the reason I choose to buy.great service
by happycustomer on 09/26/2019Made an appointment. in and out in about 40 minutes. great service as usual. looking forward to expansion as it will help make things faster with more roomGreat Service
by Louis on 07/10/2019I scheduled a service visit for a recall. Everyone I talked with were friendly and helpful. They were able to take care of the recall in a short amount of time and had me back on the road.2018 Dodge Journey
by Susan on 07/03/2019Friendly and prompt service.awesome
by awesome on 05/30/2019updated 06/06/2019came in for a recall on an airbag on my jeep. was told and hour to hour and half but was done in just about 40 minutes. Jody was awesomeFirst time service at Lithia
by JAA on 05/06/2019updated 05/14/2019Fast efficient serviceGreat Service
by Joan on 04/30/2019updated 05/07/2019I had appointment to change my oil at 1:30 and was out by 2:10. Carlos Vigil was quick to greet me and guide me into the waiting room. He is a great face for the Lithia Service Dept.Great Service Department Experience
by 08JKguy on 04/25/2019updated 05/02/2019The manager at the service department was very helpful in getting a safety issue resolved on my Jeep.Oil change
by Daniel on 03/13/2019Bog improvement to get an appointment and the appointment took less than an hour. Prices have doubled; not nice.Excellent Service
by Mark on 02/04/2019I travel a LOT, so I've been to more than my share of dealerships around the country. These days, dealers have to be competitive with mom & pop shops, so prices are generally affordable and reasonable, plus you get piece of mind knowing… factory-trained techs are repairing your car using genuine MOPAR parts. Lithia has an outstanding service department. They have great technicians who are well-trained and efficient. Carlos Vigil is a fantastic service writer, he's always attentive to my needs and keeps me informed. Great experience.
About our dealership