Lithia Chrysler Jeep Dodge Ram FIAT of Santa Fe
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Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Santa Fe
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Our New Jeep Rubicon 392 "Ruby"
by Wood Family on 01/03/2025
I recently purchased a 2024 Jeep Rubicon 392 from Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe, and I couldn’t be more thrilled with the entire experience! From start to finish, Mark J. Martinez, the online sales professional, went above… and beyond to ensure a seamless and enjoyable process.
Mark's responsiveness and expertise made all the difference. He answered every question promptly, provided detailed information about the vehicle, and worked tirelessly to get me the best deal. His friendly demeanor and dedication to excellent customer service were top-notch.
When I arrived at the dealership, the Jeep Rubicon 392 exceeded all expectations – a dream vehicle with impeccable craftsmanship and performance. Mark made sure everything was set up perfectly, and the dealership team including the finance manager was equally welcoming and professional.
If you're in the market for a new vehicle, I highly recommend Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe. The level of care, honesty, and efficiency is second to none. Thank you, Mark, and the entire team, for helping me drive away in my ultimate dream Jeep!
57 reviews
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Jeep service, good experience
by Allison on 01/23/2019Professional and polite customer service. Carlos abeyta was caring and involved me every step of the way with my jeep during service.Mr
by donotknowwhatyouwant on 01/09/2019updated 01/16/2019Oil Change and auto status review. Fine. Had to just stand around for about 10 minutes before I was received which was a bit irritatingAwesome
by Roberta on 12/28/2018Sergio was such a great help and so friendly. No pressure to buy!!!Outstanding Service
by Meredith on 11/20/2018I dropped in yesterday for an oil change for my Jeep but did not have an appointment. (I was not aware the policy had changed from no appointment for oil change to appointment needed). The service manager must have read the disappointment… on my face and told me that if I could leave the car, it could be done. Yeah! I didn’t notice the voice message that it was ready at noon, so I was called again about 4pm. When I arrived to pick it upI learned that not only had the oil been changed but the tires had been rotated. Bravo for being proactive. On the way home I realized that the inside of the windows had received a much needed cleaning. Lithia Jeep came through for me yesterday with flying colors. A great Thanksgiving present.great service
by cliff on 10/26/2018updated 11/02/2018Didn't have too big of an issue on oil change. Did have rodent problem but was offered service to clean up and even when I denied service treatment, service specialist didn't pressure me into getting it, in fact, offered me free advice on… home remedy. Will be returning.Fuel injector check engine issue
by Golfnut on 10/20/2018Check engine light came on and got car to Lithia. Carlos arranged for rental car. Left the car Tuesday afternoon and it was repaired and ready for me Thursday morning. Service was greatawesome experience
by Rick on 10/02/2018updated 10/16/2018We are very pleased with our purchase from Lithia. Charles is an amazing salesman. Very knowledgeable and informative. We went to a few other dealerships in town and looked at other brands. We were impressed with this Jeep and Charles.… The other dealerships just didn't have what we wanted and the salesmen were not very helpful. Love our new Compass.Great service
by Boneta on 09/25/2018I arrived at the service center and told the manager I had left a message earlier in the day to schedule an appointment. No one returned my call so I just dropped in to see about when and how long it would take to take care of the recall I… had on my Jeep. He was very apologetic and got me in right away. I was very pleased.Jeep
by Drea on 09/22/2018Always do good quality work on my jeep. Won't go anywhere elseAnother home run
by Murrae on 08/28/2018updated 09/06/2018As usual, Carlos Abeyta and his crew at Lithia did a great job on my last service and a recallGrand Cherokee Overland Lithia of Santa Fe
by Jeep on 08/18/2018I had a great experience purchasing my new 2018 Jeep Grand Cherokee Overland from Lithia of Santa Fe. Marc provided outstanding sales service, located the exact vehicle that I wanted (at another dealership in Albuquerque), and made the… overall purchase experience a pleasure. Lithia offered very fair value for my trade-in and all management and staff were wonderful to work with. Overall I had an outstanding experience. This is the third Grand Cherokee that I have purchased from Lithia, and I will do business again with Lithia.Wonderful Servvce
by RickFive624 on 06/06/2018Service was outstanding. Carlos is very knowledgeable nd accompanying.Maintenance
by 10brink on 04/22/2018I was very satisfied with the maintenance work that I had done. Everyone was very helpful and courteous while I was there.exelente
by sicario on 04/03/2018updated 04/16/2018he is a very good seller, always helping to chose a good option, this is the second time than we buy a car with he.Purchase of pro master city
by Urban_rebel on 02/01/2018updated 02/16/2018This was a smooth purchase due to all the staff working together to get me in and out. Thank you to Andrea who wrote everything up quickly and efficiently. She also showed me all the features of the vehicle and followed up with videos and… offered to answer any questions.New vehicle purchase
by joarm505 on 12/26/2017Very happy with Charles my salesman. I purchased a Jeep for my wife & was so pleased I putchased my new truck with him also.excellent customer service
by fbuendia on 12/02/2016I purchased a brand new jeep cherokee from Lithia last month and had a great experience. They had the car ready to go for me since I drove from Albuquerque, knew what I wanted and kept all the advertised discounts. Crystal Baca did a… phenomenal job at showing me the vehicle, going through the contract draft and I was overall very satisfied with everything. Thanks also to Andy since he was my first contact there and was also very helpful. Good job Lithia keep it up! Just missed out on the car detail since late during the day, but will be back for that!Regular oil change
by herbieibill on 09/28/2016Great job, perhaps a little faster than usual. The shop was really busy, but Carlos got signed in very quickly. Thanks Carlos. Buying the lifetime oil changes was the only way to go. Thanks Lithia.Great Expierence
by kls2310sf on 09/15/2016It was the most painless experience in buying a car in my 35 years. I like the fact that I could take care of most of it on line, all I had to do was go in test drive and complete the paperwork. In and Out in an hour and half. The staff was… great.2016 Jeep Cherokee Limited
by LosAlamosBuyer on 08/31/2016No pressure sales. Sales person pointed out important features of car and answered our questions well. Jeep provided a good rebate and dealership was willing to discount further for a 2016 model. The contracts person helped us through… the paperwork and found a $ mistake in our favor.The way cars should be sold
by rcberger on 06/18/2016I recently purchased a 2016 Dodge Caravan. From the moment I walked in I was treated professionally by Crystal my salesperson. She was knowledgeable , friendly and dedicated to helping me purchase the vehicle best suited to my needs and… at a great price.
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