Star Toyota of Bayside
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Customer Reviews of Star Toyota of Bayside
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26 sales reviews
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by Jdef on 08/09/2021I have bought many cars but have never been so delighted with a dealer. They were always honest with me and never pressured me into anything I didn't want. Am more than satisfied with my deal and will gladly buy from them again.Our Best Car Buying Experience Ever!
by JeffS on 02/14/2019The experience of buying from Mohammed S. of Star Toyota of Bayside totally exceeded our expectations in all ways! We knew the car model, color, trim level and options we wanted, and were aware from using the internet that Star Toyota of… Bayside was one of the very few locations that had the exact vehicle in stock. When we called the dealership, they connected us to Mohammed. After describing our desired vehicle and requesting a price quote over the phone, Mohammed promised to call back with an offer. In fact, Mohammed did promptly call back and offered a great price, and so we said yes and provided a refundable deposit by phone. When we arrived at the dealership the next day, the car was exactly what we wanted, in great condition with just 34 miles on it. During and after our test drive, Mohammed answered all of our questions and – unlike prior buying experiences elsewhere - did NOT exert undue pressure on us to buy anything extra we did not want. He was courteous and allowed us to engage in a two-way conversation on aspects of the car that we were interested in - WITHOUT his ever launching into any sort of prepared sale pitch or pressure tactics. Our dealings with the business/finance manager, Nick, were also very business-like and efficient. This is the 6th car we have ever purchased. While my wife especially feared going to the dealership based upon some of our prior experiences, this one was pleasant throughout. After the government, insurance and bank paperwork was completed while we waited, we were then able to drive off the lot with our new car. Truly one-stop shopping! We would heartily recommend Mohammed to anyone looking for an easy car buying process that focuses on the customer's needs.Easy
by Unleashed on 12/13/2018Easy and painless. Sean H did a great job getting me a great price for my car, He's the real dealWorst customer service and worst experience ever
by salman_rk11 on 07/19/2018I bought a car from Star Toyota used car I had a worst experience ever in last 10 years They wont respect their customers at all I bought a car and mentioned I will buy another If I satisfied but I wont go back to purchase another… car and hopefully they keep their promise to fix my car what they told at the time of the sale so far they kept telling me they will call me to fix my car but no calls from them so far and when I went to showroom the sale person very disrespectful . My concern is they have no standards when they sell the car when I saw the car at showroom they told me they will do the oil change , inspection and Detail the car so car has minor scratches it will go away Their car inspection standards are way below the NYC Car inspection standard are actually they inspect the car with broken windshield which they told me they will fix it They didnt do the oil change as well which the sale person told me at the first time I saw the car and didnt detail the car as well When the deal was done they said Oh car doesnt need the oil change because its shows 80% life still remaining They Vacuumed the car but didnt detail because they dont spend money to detail the car they sell the car as is condition so be careful before you go to them I had purchased so many cars in past ten years And every dealership prep the car before they sell the car again minimum they do oil change and detail the car And anything come in inspection which is required by NYC inspection standards they must need to fix it otherwise they not suppose to sell the car so bottom line they sell car with really cheap standards Which is not good for anyone The sale person name Sean he is really un professional And the dealership standards as well way below the NYC Inspection.they dont inspect the car properly They just like like to make money from you Please go to any other Toyota dealer but not Star Toyota that is my suggestion to everyone .Complete nightmare
by Hajj718 on 11/12/2016The salesman named Jim from Egypt was a straight-up [non-permissible content removed]. He works with baysides branch in queens. He told me that I would not have to make the first two months of payments and I attributed it 2 the summer sale… a thon. I made my first payment while I was there at the dealership and unbeknownst to me two months later I received a phone call saying that I was 2 months behind on my payments. I had previously explained to Jim that I was starting a new job and that I would not be able to handle any payments anytime soon and that I was going to come back at a later time to make a decision. At that point is when he told me that I would not have to worry about the first two months which was obviously a lie. I tried repeatedly to reach him but he keeps dodging me. I would highly advise anyone who plans on buying a car to stay away from this place as I have heard repeated reports of this kind of activity going on there. They will do or say anything to sell. Now I am backed up on payments and my car has been repoed and I am trying to figure out how to keep up with this huge responsibility. Beware. I heard warnings and ignored them. Don't ignore this one.Crap Used car showroom
by Anjal_Gud9999 on 03/06/2016Never ever buy used cars from star toyota bayside. crap cars. They dont run. I bought honda accord used car here. the problems started from day 1 of my purchase. I went back and explained problems in the first week of purchase. they kept my… car for 5 days. they said they fixed. All problems are back after a week. frustrated. the car i purchased from star toyota bay side giving problems every few weeks. Conclusion: never ever buy from this used car show room.Stay Away from STAR
by edi4 on 02/26/2015I wish in the review there was a way to not choose any Star cause Star toyota is exact sales person -RICHARD. Domon. He was extremely rude and unprofessional. Did not have even the basic business ethics of how to treat customers. Save… yourself trouble and go elsewhere.Good deal
by gregny4567 on 02/20/2015I worked with Gilbert. He honored the truecar price without adding any extra features I didn't need. I am happy with the price and the car. I would definitely recommend stopping by here if you're in the market for a Toyota.too many robocalls/emails, high prices
by alyssaszoo on 07/15/2014To be clear, the only contact I've had with this dealership is via email and phone calls since I made a quote request through Edmunds (note to self: never do that again). They were prompt in providing an initial quote, and one of the few… dealerships that actually did so - most just kept asking me to call or give them my cell number, without responding to my questions. Unfortunately, as one sales rep finally explained, their system will automatically send out emails regardless whether you've replied or not. So I had to make my particular model request three times before getting an actual response from the dealership. Given their price was higher than at other dealerships, in addition to the automated email problem, we marked them off our list.Stay Away from this Dealership!!!
by pops1126 on 08/22/2010I experienced every negative car buying stereotype possible at this dealership. An unknowledgable staff, a bait and switch attempt, poor inventory/selection...BUT nothing compared to the extremely rude and obnoxious staff (specifically from… the Sales Manager Mr. Salzman!). This guy completely spoke down to me and was out of line! Nobody buying a new car should ever be treated as poorly as I was at this place. Luckily, I went to another Toyota dealership in Queens. I had a much better experience there and love my 2010 Camry!!! Save yourself some time and aggrevation and stay away from Star Toyota!!!Superb experience at the Star Toyota of Bayside, Queens, NY
by innaroz on 04/03/2010This month, my husband and I had one of the best of all the car-buying-leasing experiences in our lifetime. Despite all the recent troubles with Toyota, I wanted another Toyota Camry when my lease came to the last month of its existence. I… do have to give some credit to us: we knew what we wanted. The rest of the credit goes to the sales agent, Gilbert Martin. Gilbert was courteous, knowledgeable, and efficient, and in twenty minutes, we had a contract in our hands, and by the next day, I had my red Toyota Camry! Gilbert even came to the dealership on his day off, to deliver my car. He helped with all installations we wanted to be made (the Blue-tooth and the rain-guards), and made sure that we are aware of all perks and programs offered for Toyota new owners. This was not the first experience with the dealerships in NYC, but most of the prior experiences were at the "OK" level, at most. This one was really superb. We need more "Gilberts" at the dealerships, so our customer experiences would bring more positive emotions and joy to our lives, and not anxiety, contempt, and anger. Wishing all Toyota customers such a good experience!GREAT PLACE TO BUY A CAR
by rg416 on 12/07/2009I've been to several other dealers. Very friendly from the start to the finish. Got a great deal. I love my new Rav 4!!! Would reccomend this dealership to anyone.The Best Car buying experience
by agerbati on 04/23/2009After contacting so many Toyota dealers and visiting some of them I made an appointment with Star Toyota after speaking and almost agreeing on the price. When I reached there they were on their word and was so friendly and did everything… within an hour. The sales consultant Andre did the initial dealing and was very honest and friendly and later Mian Hussain did rest of the process. He was one of the best sales consultant I have ever dealt with. Very professional, honest and to the point. He even explained every single operation of the Sienna we bought. The best car buying experience up to now. I will recommend these sales consultants to any one.Bought a car with terrible dealership experience
by rimmyrn on 06/04/2008After buying a brand new car my all happiness was gone when I looked at my first bill of loan done by one of the finance manager. I was shocked to see that they have added 4000 dollars extra without informing me. I was told that the bank… would not allow to give loan without car warranty so we have added 3 years warranty. I was told to sign on warranty form no money involved was discussed. When I called the bank, they told me they have not put any condition like this. Now whenever I called there manger calls are transfered from one person to another and no one is willing to solve the problem. I just want to cancel the warranty and they are not helping me. This is the worse expeience of bad dealership. Since then I could not enjoy my car thinking that they have charged me almost 44,000 for RAV4,2008.In 2005, my wife was buying a Camry from here. They tried to add in a service warranty at the last minute ($3000) without discussing it with us. We asked for a refund of our deposit, they balked. Luckily we used AMEX and they stopped the payment for us. The place is full of con artists
I had almost the same experience with this dealership! They coned me into taking a $4000 warranty and when I asked for a refund within the contracted stated 30days they keep giving me the run around. The person I need to talk to is never in the office. They will not give me a break down of what the warranty includes. The corporate office states that the price for this warranty is different then the dealearship says. Corporate has also implied on two occasions that they have had other issues with this specific location and we filed a claim against them. This place is a nightmare!!!!!!
Great Service!!!
by esther78 on 07/16/2011updated 04/25/2025This was the 2nd time my dad purchased a vehicle from this place, and again, it was a pleasure. Our salesman, Kenny, was a delight, very courteous and professional! I would def recommend this place to friends and family!Satisfied customer
by elisan on 01/07/2011updated 04/25/2025Let me 1st say that I've been dealing with the same Toyota dealer for over 10 years. Purchased 2 cars, and leased 2 cars and 2 trucks from them. I went back to get a lease on a Venza. They were quoting me a high rate. So I decided to go to… another dealer, and theirs was even higher. A friend recommended Star Toyota to me, so I gave them a try. They beat the other quotes by over $50 a month, and took my current leased car (another make and model) without any hassle. It was effortless on my part and well worth the trip. I highly recommend them. I've found my new Toyota dealer!![non-permissible content removed]
by asib on 06/29/2013updated 04/25/2025I purchased my certified USED rav4 from these guys. Well, guess what? it wasn't, the maintenance light came on the same day, checking it, there wasn't any 160 point inspection completed on this car because they would have noticed the… outstanding recall wasnt completed. And please do not fall for Tom D.'s financial gimmick. He is [non-permissible content removed]. My daughter, wife and I were there when he said they I need to purchase warranty and some other crap that I dont need to get a loan because my credit is terrible bad. Turns out that it wasnt and spoke to the bank... they didnt had a clue what I was talking about. Went back to get a refund... Tom D. pretend that he dont know us and that he never told us that... infornt of my wife and kid. [non-permissible content removed]... and I hope he reads this too. Because TOM D., AS I SAID TO YOU IN FRONT OF YOUR FACE, [non-permissible content removed]... AND YOU WILL LOOSE MORE THAN THE 4K YOU CHEATED US INTO.Happy Camry
by jrivera3 on 08/02/2013updated 04/25/2025The sales rep was so insightful and friendly. I did spend a lot of time at the dealership but I was able to get the car i wanted at the price I wanted. it was worth the wait! Thank you guys at Star Toyota!Stay Away
by george812 on 08/22/2012updated 04/25/2025That car-buying has a reputation as being a difficult and deflating process is due to dealers like this one. Deceitful staff, lied or misled about both pricing and availability. Their showroom, how dirty and grimy it makes you feel, it fits… the staff perfectly, reflects the dealership to a t.Professional Sales team & Finance team
by hector30 on 08/15/2011updated 04/25/2025I am happy with the sales team and the finance team. They presented themselves professionally. I would like to acknowledge the fact that the finance team worked to get the Corolla at 0% APR for us with a fair credit score but the price of… the car is on the higher side. Still, I would recommend them for their exceptional service.Waste of time
by raiders54 on 08/23/2012updated 04/25/2025First impression is you're walking into a dimly lit warehouse. The sales personnel sneer at you and tell you how bad business is and want you to pay MSRP. I've had a better time in a dentists' chair. These guys must be starving. Can you say… no commission :)
Toyota RAV4
Toyota Camry
Toyota Corolla
Toyota Highlander
About our dealership
Absolutely Correct. I had exactly the same experience yesterday.
by skforce on 12/11/2011