Rockland Nissan
Customer Reviews of Rockland Nissan
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22 sales reviews
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My new car
by Rockland Nissan 1st Choice on 12/23/2019JR is one of best sales person I ever meet. Not once he tried to sell me a vehicle. He took the time out and listen to my needs. JR took the time and worked within my budget. The process was so fast that my mechanic couldn’t believe that I… was trading in my car that I just dropped off. Rockland Nissan was my first choice and I left with a brand new Nissan Rogue. There was no reason to car shopBuyers Beware at Rockland Nissan
by Adks3400 on 06/18/2018All seemed to have been so smooth after purchasing a new 2017 vehicle from this dealership. Until we discovered sloppy delivery issues mounting up. A few examples: no fuse panel cover, the Rockland service department forgot to put the oil… cap on causing an oil mess, and the tailgate was so damaged that it had to be replaced just before I arrived to take delivery. (remember this is supposed to be brand new). When confronted about these issues the service manager just denied it and stated on a call that it was impossible for a vehicle to drive without an oil cap. After talking with multiple Nissan dealers, all of them said the opposite. That it was in fact possible to drive. Instead of just admitting their responsibility, apologizing for the sub-par standard in delivery, the dealership has continued to deny any acknowledgement of wrong doing. My advice to future buyers at Rockland Nissan is to hold a higher standard of quality, than the dealership seems willing to offer themselves.THE WORST DEALERSHIP EVER
by Reza4931 on 10/30/2017BE CAREFUL....They easily add extra amount to the contract for no reason ...STAY AWAY...don't waste your time and money. They just want to sell a car, that's it,no work ethic, no responsibilities,no customer service,NOTHING. I bought… my truck from them on October 2016,this is the WORST WORST WORST experience as I ever had. I told them I don't need ANY warranty but when I saw the contract they put $4500 extended warranty on it. I shocked and asked them the reason.The salesperson Mitch Gordon said "sorry I thought Lue(finance person) told you about the warranty" and Lue said the same.They said don't worry after 90 days you can come here and cancel it, then you will receive the whole amount. After 90 days went there and Mitch brought me a cancellation form and I signed it.He said after 60 days the refund check will send to your lender.Two months later nothing happened.I called them and they said don't worry, next month you'll receive it.Again one month later nothing happened.I called Nissan extended warranty and they said the dealership didn't send us the proof of mileage and we ask them 2 times to send it. Finally after several days that I followed up with them I figured out that my salesperson Mitch Gordon didn't give me the form (proof of mileage) to sign and the dealership didn't response to notifications.I called them (Rockland Nissan) several times, at least left 6 voice messages for different departments but nobody gave me call back.It was horrible and I was clueless and disappointed. Then I started Following up with Nissan consumer affairs and after ONE YEAR finally I received the refund but unhappily not the whole amount. I've paid interest at least 8 months because THIS DEALERSHIP didn't do the job efficiently. STAY AWAY from them, they're not honest, not responsible, not efficient.Best deal with the best car
by Mecakt123 on 06/29/2016updated 07/08/2016The staff at Rockland was wonderful and very knowledgeable. They were able to give me a good deal within my budget and walk away with a very good reliable Nissan 2016 car.Nissan Altima
by TarunDua on 07/06/2016Customer Services and sales. All the sales rep are experienced and know their job well. General Manager Tim is awesome and really helped me in getting the deal finalized in a very professional way.Rockland Nissan Review - Terrific Experience
by Tish3706 on 06/26/2016I have leased several cars with the help of Bernie Drexler. He is an exceptional person and salesperson. It is a pleasure dealing with him. He is a credit to your organization.Another great Nissan purchase
by Sherylsl on 06/11/201612 cars from Bernie Drexler. No one better. Have referred many friends to him. Your finance person was quick and efficient as well.I love my Altima!
by KevinTash on 06/04/2016updated 06/13/2016The employees at the dealership were friendly and welcoming. I dealt with Bernie & Lou were awesome and so helpful.Experiecnce
by Smiley62 on 05/18/2016updated 05/31/20161st let me apologize for not responding earlier--recovering from surgery. My experience was excellent as far as the salesman - Miguel - was concerned. However I did have a problem when the paperwork with finance officer was completed and… I was handed the wrong info/ paperwork.Great service
by BJeanne on 05/26/2016Mr. Friedman had arranged for Freddie E to take care of our new lease. He was prepared. We were prepared. We couldn't believe how smoothly the whole process went. Freddie showed my husband all the features of the dashboard and answered… his many questions. Freddie encouraged questions, which is a very good quality in a person in this job.A Satisfied Customer!
by SiouxD8 on 05/04/2016updated 05/18/2016All staff that I interacted with were professional, courteous, and warm. I felt like my business mattered, and I feel I will be a repeat customer. Additionally, I would recommend Rockland Nissan and Freddy Elkholy to family and friends!My new Altima experience
by LesSchonfeld on 04/25/2016I have worked with the sales person many times and he is knowledgeable, friendly and professional in the way he handles the process.nissan rogue 2016
by Victoria958 on 04/01/2016updated 04/11/2016I was able to walk in and find someone to assist me with knowledge and make me aware of the different aspects I could work with....Rockland Nissan
by Irwin1972 on 03/30/2016updated 04/06/2016Tina Zambri help me to get the SUV'S that we need as a family car shes so easy to talk too. very honest .. i definitely recomend her...Nissan Of Rockland will give you the real deal and all the promotions that are available .... keep up… the good work guys...Stay AWAY from this dealer don't trust them at all
by Jose_Solis on 11/02/2015Trust me you DON'T want to get a car from this dealer. They made me fly from Ohio to New York. I had to pay for all my own expenses to get the car. Once I got there, they changed the final price. They said the taxes were not included, when… I had the sales guy double check the final price BEFORE I even bought the airfare tickets. Long story short, avoid yourself a TERRIBLE experience from this dealer. I'm sure there are many others honest dealers around you.I would recommend Rockland Nissan
by Catrine on 06/10/2015I was surprised at all negative reviews. Although, they were from a few years ago. I had a positive experience. My Salesman was new ,but tried his best to accommodate me. He was not pushy and I don't feel like I was taken advantage of.… Everyone there was kind & courteous. I just picked up my new car a few days ago. It did take a while for them to have it "Showroom" ready but I did not mind waiting. I have to go back for my floor mats and another key. Not sure why they were not ready. All in all This place is super busy so obviously, they have a good reputation. Cant please everyone but I would recommend giving them a try. .Nice to get you. but bad after..
by EddyOrtiz91 on 12/23/2014I bought a car with my Dad in this dealer and I believe I got a good deal after pushing a bit. I came out very happy driving my 2012 Maxima with the options I wanted. I signed up for the EsayCare which was supposed to cover my wheels(tire &… rim) from any damage caused by the city potholes. Just 4-5 months after the purchase I hit a very big pothole in the city(NY is filled with them) and one of my tires develop a bubble which means that it needs immediate replacement. I contacted the dealer and scheduled a service time and was told to call EasyCare to start a claim and get it approved right away. To my surprise I was told that my EasyCare was not approved and the dealer never provided me details or a call to let me know about this(I don't even know if they returned what I paid for it). I called the dealer to see if anyone could look into this and I was just bounced between the service department, billing and had to explain the same thing over 4 times to different people. I even left a voicemail for the person who sold me the car and they never got back to me. I was so pissed at this low level of service I went ahead and bought the tire online and got it replace using my OWN money.Great experience
by puravida14 on 11/19/2014After looking for a car for a month and going to at least ten different dealerships, I am so glad I came to this one. With my husband we bought the car at a good price for cash (that is not easy nowadays) and Eric Hallman simply made my… day! This is my 5th car and I've see a lot of dealers in my life, Eric is simply the best! This time we did not even had to have difficult negotiation with the manager, Eric did all for us. He is a great professional and very easy to deal with.They Don't Want You to Buy a Car There
by wascien on 04/06/2009I was in the showroom 3 times. First time I went in it was empty I waited 20 minutes for someone to come over, the manager at the desk Tim O'keef introduced me to a salesman, who then started talking to O'keef for another 20 minutes while… I was waiting. The salesman did not make a copy of my license but took it , when the drive was over and we went back to the showroom he lost it my license but found it in the Murano we test drove. During the 4 "drive he couldn't (or wouldn't) answer any of my questions. I was interested in buying the car,he gave me back my license and immediately went over to someone else in the showroom completely ignoring me when I went to talk to him. Second time I asked for another salesperson. When I sat down to talk to her about price, I recieved an emergency call concerning a family member who had taken ill and was rushed to the ER, I told her I had to go but will call her to make another appointment, which I did 1 week later. At that time O'Keef came over to me and said "You where here 3 times, GET OUT OF MY SHOWROOM, YOU ARE NOT WELCOME HERE. We will not sell you a car. GET OUT AND NEVER RETURN!!! That left me dumbfounded , first what is the legality of choosing who you will or will not sell to by how they look or the color of their skin. Second, even more surprising is to behave like that in this economic conditionRead the Fine Print
by joerahim on 03/18/2008I went to Rockland Nissan on March 13th, 2008. The salesman who helped us claimed he was new to selling cars and that if we had any questions he would try and answer them as best as he can. He was very slow in getting the keys and plates… for the car before a test drive, and did not answer any of our questions well. We ended up choosing a 2008 Nissan Altima coupe (pretty much the base model) Finally, when it came time to buy, they became helpful. They were easy to bargain with and were very flexible with monthly financing payments. Into the finance managers office we went, and the fine print was brought to light. The original agreement between the salesman and us was 269/month for 60 months. We signed all the papers we needed to sign, and the last signature would seal the deal, but the fine print revealed an contract based on 84 months! This would add about $6,500 to the total cost of the car. Of course they played dumb and pretended that they had told us 84 months all along, but we knew better. We walked out (about 4hours later) and decided that people needed to know that this dealership can't be trustedThanks for sharing that info. I have been thinking of going to this dealership to purchase an Altima. I have also found, in my limited recent contacts,that the salespeople in this area are somewhat incompetent.
ANOTHER TYPICAL CUSTOMER I AM IN THE TEXTILE BUSINESS AND I ALSO GET THESE TYPE OF COMMENTS FROM CUSTOMERS. 99% OF CUSTOMERS KNOW THAT 269 PER MONTH CAN NOT BE DONE FOR 60 MONTHS ON A 22K CAR. THIS IS THE TYPICAL CUSTOMER WHO REFUSES TO USE COMMON SENSE ABOUT MATH. DONT KNOW WHO THIS DEALER IS BUT I DEAL WITH THE SAME TYPE OF CUSTOMER CLAIMING IGNORANCE....
Unethical, dishonesty and trying to cheat you
by vivek5 on 12/20/2010updated 04/26/2025I went to Rockland Nissan on Dec 19th, 2010 to buy Used 2008 Toyota Rav4. I saw this car listed in KBB by Rockland Nissan till Dec 18th 2010. I called and made appointment to see that car on dec 18 2010 with sale person. And sales person… confirmed that this car is available and you can come and see the car. I have made the appointment to see the car for Dec 19th 2010. When I reached the Rockland Nissan on Dec 19th 2010, I waited about 15 min, then a sale person told me that this car was sold. Actually the same 2008 Toyota Rav4 was already sold by Rockland Nissan on Dec 10 2010. Even knowing that their sale person told me they have same 2008 Toyota Rav4 available. This is completely unethical.
Nissan Frontier
Nissan Rogue
Nissan Altima
Nissan Rogue Sport
About our dealership
Rockland Nissan is proud to be your family-owned and operated Nissan dealer, located in your community just off of Route 303 in Blauvelt. We have one of the best, most extensive new, used, and certified pre-owned Nissan car inventories in the area, so you can be sure we have the right car for you.
Whether you live in Nyack, Bergen, or the New City areas, Rockland Nissan is your one-stop shop for a great deal on a new or used Nissan car, truck, or crossover. We pride ourselves in our commitment to our community, and want to earn your loyalty and your business in both sales and service. We look forward to sharing our enthusiasm for Nissan vehicles with you.
For us, 'customer service' means making your car buying experience as easy and enjoyable as possible. So stop on by to say hi today. We’re looking forward to meeting you.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
WE AT ROCKLAND NISSAN ARE HARD WORKING AND HANDLE ANY SITUATION PERTAINING TO YOU GETTING A CAR. THIS CUSTOMER IS WRONG AND WAS JUST TRYING TO BAD MOUTH OUR COMPANY. YOU CAN'T JUDGE A BOOK BY ITS COVER. SO COME ON DOWN TO ROCKLAND NISSAN WHERE WE KNOW HOW TO TREAT CUSTOMERS RIGHT.
by dmehta1 on 12/06/2010