Eastchester Chrysler Jeep Dodge Ram
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Customer Reviews of Eastchester Chrysler Jeep Dodge Ram
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111 sales reviews
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Bait and switch [non-permissible content removed]
by Gil on 05/19/2022Buyer Beware, this is a bait and switch location with an extremely unprofessional staff. To explain the reason why, I had spoken to Lyndia on Monday and told her I was interested in getting 2019 Durango GT plus in green that I found on… Carguru. Lyndia confirmed she had it in stock, and I explained that due to my work schedule I wouldn't be able to view it until Wednesday, if it was still available. She said she would call me back to confirm and follow up. I wasn’t called so I emailed her on Tuesday, and still did not hear anything back. On Wednesday she replied to me explaining she just saw my email and that the Durango was still available. So, I booked the appointment with her and explained that if the vehicle gets sold reach out to me, so I don't waist time. This is due to it being the only vehicle I am looking for currently. At 3:45pm she calls to confirm my appointment and states that the Durango has not yet been sold and she is holding it for me to test drive. I went to the dealership with my brother, and in the parking lot there were over 12 employees standing around on their phone all waiting for a customer. I had 4 people swarm my vehicle before I was even able to get out, all talking over each other trying to get me go with them as salesperson; all because they were the best. I explained I had an appointment and then one of them told me they were looking to go home and make a quick sale. This was a very uneasy moment and I just arrived at the lot. I hadn't even got to the door to check in before I was passed off to 4 different salespeople. By the time I checked in a salesman JJ or JC came up to me without knowing or finding out why I was there. I explained to him the vehicle I was looking for and wanted to drive. He left came back 5 minutes later and told me that he just “Sold it" I asked why anyone didn’t inform me or even try to reach out. He then starts to belittle his co-worker and said that Lyndia only works up in the office and doesn't check anything. When I asked to speak with her, I was denied instantly. The salesman told me he could get me something else I explained I am looking for a specific color and model. Whereas he then tries to deter me by telling me that I was wrong for wanting what I wanted and that I should get what they have in stock already. This stock included a showroom car with a massive crack in the bumper. When I asked to speak to a manager since I felt they were being dishonest, he said no one was in the building to help me. This kind of customer service is unprofessional, devious and borders on being a scam. I would suggest to anyone that is looking to buy anything from them to steer away and do your research. This experience was awful, and I will file a complaint with the BBB in the attempt to bring to light their deceitful practice of lying to potential customers just to get them in the door and then overwhelm them with salespeople with no professionalism or common courtesy.Catfish prices in most cars
by Almost Got Me on 08/31/2021Don't believe the low price you see. Once they hook you they tell you the real price (mine went from 30k to 40k before the add-ons!!) And hope you close your eyes and just buy it.Don't Do It To Yourself
by Ferris on 03/16/2020***BUYER BEWARE*** On the 24th of February I placed a down payment on a vehicle. Spent 5 hours in this filthy dealership. Was told to come back the next day. (This dealership is an hour and a half away) Went back the next day and my vehicle… could not be given to me as it was incapable of being inspected (meaning they had me test drive it while it was uninspected!!!) They had this vehicle on their lot for 6 months previous to me inquiring about it! What sort of dealership does not repair or inspect the vehicles they take in? I was told it would be 2 days and it would be ready - after 5 days of dealing with these people and not having received my vehicle, I told them I wanted to pull out of the deal as it was incredibly shady. The people who had, up until this point been extremely polite, became very aggressive. I demanded my money back -I had put the down payment in cash, the day they wanted it- and they told me they couldn't give me my refund because 'the bank had their money'. So they told me a check would be issued. It is now 2+ weeks and I still do not have my money back. I have >>attempted<< to contact the dealership numerous times and every time I call to talk to a head boss "they've just stepped out". I contacted Chrysler Corp and THEY couldn't get anyone on the phone either. The only contact made with them since has been when one of their lackeys called to ask "If I was enjoying my new vehicle." When I informed him of what was going on he did manage to put me through to a manager of some form - whose response was "the check is in the mail'! Essentially all of my money has been tied up by these [non-permissible content removed] for the past 3 week. DO YOURSELF A FAVOR AND DO NOT DO BUSINESS WITH THESE PEOPLE.Dodge R/T " white with red interior🔥
by Will on 08/05/2019Corey was very professional and reliableKeep compass 2019
by Isabella on 07/23/2019updated 07/30/2019The sale rep was nice and friendly. Though my car payment was high, I was able to leave the dealership with a the same day with a minimum down payment.Great Dealership
by Shawne on 07/19/2019updated 07/29/2019This is my 10th, maybe more SUV that I have bought or leased thru Eastchester Chrysler Jeep and Dodge. They will not disappoint!!! Jimmy Somma is the BEST! I call Jimmy, let him know what I want and my truck is ready in a few days with… no hassle at all. Jimmy makes the transaction as easy as can be! I highly recommend this dealership and working with Jimmy.Love my new Cherokee
by DeshaunaScott23 on 07/19/2019Jasmin was very understanding and helpfulExcellent Experience
by Paul on 07/06/2019Your willingness to work with customers. To take a genuine interest in what appeals to a particular customer. And to deliver a workable solution that may have been an impediment during the sales process.Excellent service!!
by Lakisha on 06/27/2019updated 07/03/2019I really liked that East Chester didn't turn me away having not so good credit. My rep Ariana didn't rest till I was approved. Been loving my jeep compass ever since.Thank you for your wonderful feedback and congratulations on your Jeep Compass. At Eastchester Chrysler Jeep Dodge Ram, we always strive to meet the needs of our customers no matter the situation. I will be sure to share your feedback with Ariana, and please let us know if we can ever help you in the future. Kind regards, Kathy Finn Customer Care Manager Eastchester Chrysler Jeep Dodge Ram customercare@eastcjd.com Direct Tel (845) 320-3164 Customer Care Tel (877) 811-9330
Great but room for improvement
by Star on 06/03/2019updated 06/11/2019I like the time dedicated to me while making up my mind. I like that the dealers were patient and accommodating.We appreciate your review! Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Sincerely, Kathy Finn Customer Care Manager Eastchester Chrysler Jeep Dodge Ram customercare@eastcjd.com Direct Tel (845) 320-3164 Customer Care Tel (877) 811-9330
Awesome dealership
by Ralph on 05/14/2019updated 05/21/2019My sales person Robert was knowledgeable and helped me with all my needs.Experience
by Sunisha on 05/18/2019Very nice and professionalBest recommended
by Andre on 05/03/2019updated 05/10/2019Well organized establishment everyone was nice and welcoming. Absolutely the best experience I ever had buying something. Absolutely recommend people to but hereThe best experience
by Benjamin on 05/05/2019Staff was excellent, told me things I didn't know. All around experience was greatSatisfied
by Tekil on 04/22/2019Jasmin was very pleasing and friendly. She made the whole experience a delight. I've had bad experiences and been ripped off in the past. Didn't have to worry about that here.Very satisfied customer
by Bernice on 04/03/2019updated 04/10/2019My son and I appreciate coming to the dealership and it taking no time to get things done. We told the salesman that we had previously gotten a vehicle from them. He asked a couple questions and was able to pull all of our information up… within no time. We would definitely recommend others. Thank you for the experience.New Cherokee
by Luis on 03/29/2019updated 04/04/2019Loved the whole experience, Steven Davis made my visit as pain free and easy as possible without hassle or pressure to drive away with a new car, nor did he try to sell me a dream, Steven took the time to sit down with me and go through… each step to ensure I understand everything. I am very happy and extremely satisfied with my new Cherokee I will definitely be back in the near future.Five Star Experience at Eastchester Jeep
by Jamie on 03/20/2019updated 03/27/2019Javier, Julio Nuner and Barry took great care of me from initial contact, explaining everything about my lease and car. Easy to work with and very professional. Thank you!!Great Customer Service and Experience!!
by Cory on 03/08/2019updated 03/15/2019The overall feeling of knowing that they treat you like family and are willing go above and beyond to help you make the right and comfortable purchase.Friendly environment
by Liliana on 03/07/2019updated 03/13/2019Very friendly environment. The salesman Javier Echavarría treat me like family. The finance guy frank was very helpful and did a good job on getting me aprove.We greatly appreciate your review, Liliana! Take care. Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com
Good
by Milly on 03/06/2019Jasmin was great and willing to work with us. She was helpful.Thank you for your business, Milly. Come back to see us again sometime! Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com
Dodge Durango
Jeep Grand Cherokee
Jeep Compass
Jeep Wrangler
About our dealership
Congratulations on your purchase, Paul! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Eastchester Chrysler Jeep Dodge Ram. Kind regards, Kathy Finn Customer Care Manager Eastchester Chrysler Jeep Dodge Ram customercare@eastcjd.com Direct Tel (845) 320-3164 Customer Care Tel (877) 811-9330
by Kathy Finn on 07/10/2019