Customer Reviews of Romano Ford
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13 sales reviews
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Great Experience
by Neet43 on 03/11/2020I had the best experience leasing my first brand new vehicle. Everyone was very nice and welcoming. Bob K. did an awesome job helping me way out all my options to choose what was best and affordable to suit my needs for the perfect vehicle… for me. I highly recommend Romano Ford when you're ready for quality in service, and a vehicle. Special thanks to Bob! God bless!Excellent Dealer Experience
by Waz on 10/24/2019updated 10/31/2019I bought a Ford Edge with the help of Mr. Klix who made the purchase seamless. He helped me negotiate a great price with the front office. Over the decades I have chosen the Romano Family of Dealerships for new car purchases since they… have consistently offered the best car deals in town. The Ford Edge is a great SUV. Thanks.Waz, thank you so much for taking the time to review our dealership. We are so happy to hear you had a great experience and we truly hope you enjoy your new Ford Edge!
Excellent Dealer Experience
by Waz on 10/24/2019I bought a Ford Edge with the help of Mr. Klix who made the purchase seamless. He helped me negotiate a great price with the front office. Over the decades I have chosen the Romano Family of Dealerships for new car purchases since they… have consistently offered the best car deals in town. The Ford Edge is a great SUV. Thanks.Waz, thank you so much for the wonderful review. We are so happy to hear you had a great experience and we truly appreciate your continued business! Enjoy your new Edge!
Purchased 2018 Ford Edge
by Brownie on 07/28/2018Earlier today we took delivery on our new 2018 Ford Edge. The vehicle is exactly what we've been looking for, complete with a trailer towing package, and we were fortunate to have found it at Romano Ford. We were equally as fortunate to… have purchased the vehicle with the help of Bob Klix, our sales representative. This is the third vehicle we have purchased from Romano; I am still driving my 2012 Ford F250 I purchased back in early 2013. Romano Ford, in my opinion, is a class act. Bob has clearly been well-trained to make his customers feel comfortable throughout the entire process. Unlike many sales reps I have encountered over the years, Bob was able to effectively answer every technical question I had for him about the vehicle, as well as giving my wife and I well-informed lesson on the use of the car's technology. We are beyond happy with our new Edge and our dealing with Bob and Romano Ford.Thank you so much for taking the time to write us a review. We are so happy to hear you had a great experience at our dealership working with Bob Klix. We truly appreciate your loyalty and hope you enjoy your new Ford Edge!
Romano Experience
by PatrickP. on 05/16/2018We just picked up our new Ford F-150 from Romano Ford, this is the fourth vehicle we have purchased at Romano. We have been completely satisfied each time, our Salesman has been Bob Klix and he has always been straight forward with us and… available to answer any questions before and more importantly after the sale. We highly recommend this Dealership if you are looking to buy a new or used car in the Central New York area.Patrick, thank you so much for your loyalty to our dealership. We are so happy to hear you have had numerous great experiences working with our team and we truly appreciate your business. We look forward to working with you again in the future. Enhoy your new truck!
Honest and Easy
by JJ-Erin-Richmond on 03/22/2018updated 03/28/2018Sean Spencer and Mike Fisher have gone above and beyond we leased 2017 Ford Edge they were super helpful and fulfilled every option my wife wanted back in May of 2017. I just recently purchased a slightly Used 2015 Toyota Tundra. Again… they knocked it out of the Park!! Both experiences were Great ....no pressure, helpful and easy to work with! You just gained 2 loyal customers! Thanks Sean and Mike! Thank you Romano Ford!Thank you so much for the wonderful review. We are so happy to hear that both you and your wife had a great experience working with our team here at Romano Ford. We truly hope you both enjoy your new vehicles and we look forward to working with you again in the future!!!
Best car buying experience ever!
by Jim_W on 01/24/2018Just bought a used 2013 Nissan Frontier from Romano Ford and my experience was first rate. My sales consultant, Bob Klix, was responsive, professional, friendly, and knowledgeable. Answered all of my questions and got a great deal on my… purchase and trade. I will certainly be back to see Bob about any future purchases and will recommend him to others. In addition, the Sale Manager, Anthony Cox , and the Business Manager, Erik Konick, were both helpful, courteous, and professional. The dealership should be proud of these three employees. Best vehicle buying experience ever!Jim, thank you for the wonderful review. We are so happy to hear you had a great experience working with our team here at Romano Ford. We truly hope you enjoy your new vehicle!
Romano Ford
by Logan on 12/14/2017So I ended up getting more money from insurance for my last truck than I thought, so I went in to Romano Ford with no exact vehicle in mind. The salesman, Bob Klix, was extremely helpful in showing me what I could get for my money. He ended… up finding the perfect truck for me, and i am very grateful. It was a fantastic overall experience at Romano Ford.Logan, thank you for the great review and for choosing Romano Ford. We are so happy to hear you had a great experience working with Bob Klix. Enjoy your new truck!
Terrible experience
by Rbs13114 on 09/01/2017My wife And I had the worst car buying experience at Romano Ford. We drove 50 miles and came prepared to buy two vehicles. We spoke to Duane Clark via text about the specific vehicles. The Ford was at his dealership. The Jeep was at a… different Romano dealership. He told us he would have the Jeep brought to his location so we could look at both at 7pm. When we arrived he immediately switched us to a different salesman who was friendly but showed us everything but the Ford and Jeep we came to look at. We asked several times about the Jeep but couldn't get an answer as to where it was on the lot. After looking at several cars we asked to drive the ford. He then told us we couldn't. That the ford was sold earlier. So fine "let's look at the jeep." We were told that's at the other dealership, even though Duane Clark said he would have it brought over. So off we went to the other dealership. When we got there they informed us it was sold earlier in the day. This is terrible customer service. They knew both vehicles were not available. No text warning. No phone call. The Jeep would have been there to view if it was available. They knew the Jeep was sold and still sent us on a wasted trip to Romano Toyota. Classic bait and switch. Three hours of my life wasted on these [non-permissible content removed]. I'll never set foot on another Romano lot as long as I live.Richard, Thank you for taking the time to bring your concerns to our attention. I am very sorry to hear that you were unhappy with your last visit here at Romano Ford. Our top priority at the Romano Auto Dealerships is customer satisfaction. I tried calling you this morning to discuss this situation with you but I was unable to get in touch with you. I would appreciate it if you would contact me directly at (315) 637-4491 to review your situation. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Mike Fisher Sales Manager
Great Experience
by DM14 on 06/25/2014Went in knowing I was looking to lease a Ford Escape. Drove both 1.6 and 2.0 models. Spoke in lenghth about options, numbers and our trade. Mgr went over the pricing line by line. We'd never seen that detail before and appreciated it.… Salesman was courteous and worked with us. We went to one other Ford dealer following that and they couldn't come close to Romano's numbers. We made a deal on Sat and picked it up on Tuesday. A very good experience!!Beware of Sales...Not professional
by kimik724 on 06/25/2013updated 04/26/2025We test drove a Ford Escape Limited last week. We were interested in the car for our parents. The Sales associate, Nick S., negotiated a deal on paper for the purchase of the car. We took the deal to our parents who were slightly interested… but the price and the mileage on the car was still a bit high in their opinion. We asked Nick to check if there was any wiggle room on the price. He did not get back to us for 4 days, and finally we called and he said no room for further negotiating. We said thank you and left it at that. After a few days (3days) of thought, my parents came to visit and wanted to test drive the car. They said that if they liked the test drive, they would buy it for the asking price. We informed Nick this morning. We also asked that the rear trunk screen be included since it was missing off this model, and that a Ford Car Report Card be done as a courtesy. We told him that if at all possible, we would want to take the car as soon as possible, since my parents wanted to drive it back east. He was told that they would be paying cash on the spot. He told us in the morning that we could test drive the car at about 1:30pm and if we decided to take it, it would be about a day or so. We were available a little early for the test drive, so we called him to see if we could come about 1/2 hour early. He informed us with no explanation or prior knowledge, that the car had gone to auction, and was not available to us. We were not happy with the sale tactics, the overall experience with the dealership, or the practices of the management. We should have been inform that the car was going to "auction" and that we had one last shot to purchase. By the way, as of this afternoon, the car is still on the lot, and online-"for sale".Wouldn't recommend a used vehicle from them
by boicorrupt on 02/26/2014updated 04/26/2025Purchased a lower cost (under $10K) used vehicle from them. Admittedly the roads were nasty the day I drove it. Still, it had quite low miles. It looked and seemed to be quite solid. -Upon getting it on clear flat interstates I find the… steering wheel is off to the right. No problem, take it back and they align it. -I also find there is at least one tire out of balance. Turns out at least one tire is bad enough that they replace two of them. These two make one trip. -When it starts raining I find the wipers are so worn and weather-torn that visibility is better without using the wipers. What's a person to do--drive like that for a day or two to take it in and have them replace them? -Whatever they put in the washer fluid bottle is not suitable for the local climate and has been freezing up daily. -The front speakers aren't working. Admittedly I haven't brought this up with them as I'm afraid of their repair. I accept that this is a lower cost used car but it's getting a bit ridiculous. Wipers, alignment, vibrations, and speakers that don't work?!? Come on, this is BASIC stuff that any dealer technician with two active brain cells could easily identify. I have to believe they don't intend on putting crap on the lot and letting it all get fixed on their warranty program thereby killing profits. I'm not sure if they just don't check their vehicles over or just don't care. Regardless I cannot in good conscience recommend them to anyone for a pre-owned vehicle.Worst Customer Service EVER!
by dsigner on 05/19/2013updated 04/26/2025I have been back several times trying to get a second key I was supposed to get on delivery. Keep getting the run around on that. Car was not ready when promised. Picked it up 3 days later, had to set service appointment before pulling out… of parking lot! Really! And I waited 3 extra days for a broken car? Every time I call I get the run around. Manager was extremely rude to me when I went in there alone and complained. He yelled at me, what kind of customer service is that? It has been 2 weeks and I still don't have the key! I have also complained of a noise in the car two times, and been told "It's supposed to be that way", and "It's not my problem". They never checked it out. I wish I had never bought a car there. Sales men keep blaming service, but service has been nice to me and tried to be helpful. Sales has done nothing for me but lie to me, make me upset, and give me the run around.
About our dealership
Amenities
- Complimentary Loaner Cars
- Collision Repair/Body Shop
- After Hours Drop-Off
- Pet Friendly
- Authorized Parts Store
Neet43, Thank you for taking the time to review our dealership. We are pleased to hear Bob was able to assist you. Congratulation on your first brand new vehicle! We look forward to working with you again in the future.
by Romano Ford on 11/30/2020