Customer Reviews of North Shore Honda
Review type:
Deceptive!
by Indya on 10/19/2024updated 10/28/2024DECEPTIVE PRACTICES. I traveled from NJ and I emphasized that I was changing my work schedule and did not want my time wasted. Sales Manager Corey and I discussed all the numbers and the out the door price before I came in. I asked multiple… times if there were any more fees and the only caveat he told me about was that I had to finance it with them. I agreed with the intention to refinance later. I picked a day that Corey said he would be there. He “was not there” when I arrived. They waited until after I test drove the vehicle, left a $500 reservation fee and ran my credit before the finance manager attempted to dupe me. He tried to add a $995 bank fee and $2,000 warranty. When I said, I don’t want an additional warranty, he said verbatim “in NY state we can not sell a vehicle without a warranty”. A complete lie. I repeated back “ so you are telling me, it’s NY state law that you can’t sell me the vehicle without a warranty?” He said “Well that’s our law”. I left with my check.Buyer beware
by Gdplusmore on 06/27/2023Buyer beware North Shore Honda do not honor their signed agreed prices on leases . Recently picked up a 2023 CRV Ex with a signed agreed COD price only to be up charged with a bogus Bank Fee and added 1st month payment by Valerie in… finance and Gary the sales manger. They play a shell game with the numbers , when you go to pick up the car. Very disappointed as I thought I was a valued customer of theirs .Denis the new guy is amazing
by Jack Berkowitz on 09/10/2022Completely changed my dealership experience. The new guy is simply amazing. Denis was very helpful and guided me throughout the whole process. Also made the whole process nice and simple. Very polite and not pushy at all unlike many other… dealerships out there. I highly recommend you asking for Denis once you go to North Shore Honda. Thank me laterDon't wate your time , stay away. That's my suggestion
by Scott Y on 04/25/2022I was looking for a certificated Honda Accord Touring with a color requirement from the little son, car is for him. They had one. Before I left for this dealership , I called them to confirm the infomation. Chris took my call. Again and… again, I told him I wad two and half hour driving away for one way. After arriveded the dealership, Chris told me there was an extra $995 charge named dealer preparing fee. Excep that, Chris told me 90% of the total fee has to be finance from the bank which they were working with. If you pay cash or want Honda promotion finance rate, the price will be about $2000 more. Gas was close to $6 per gallon. Waste my money and a whole day. Stay away!!!Cindy was awesome
by Jose b on 03/09/2021I arrived in late July to buy a new honda accord sport. Tried and tested a few but didn't love them. Cindy came and assisted me the entire time. Eventually, she shared that I might like the Honda Insight. We took it for a drive and… instantly loved it. She never haggled me and I left paying significantly less than I expected to. Great service from her start to finish. I would recommend her to anyone in my family.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. North Shore Honda Management Team
WORST DEALER
by Waga348 on 02/17/2021updated 02/24/2021AVOID NORTH SHORE HONDA.! What a brutal experience, unprofessional and under qualified salesman’s. Starting with Corey calling and texting to make you step in to the showroom, Sara the internet Assistant sending emails to do the same, at… least 6 calls 2 emails, 2 text messages and 4 voicemails. To make me sit down with Peter ( salesman) who didn’t have a clue about the numbers, what APR means, trowing numbers for leasing a $38,000 car for $754 per month with $3184 at front. Base on assumptions of my credit score, if you want the dealer to run your credit they will request a Deposit After my negative of paying $754 per month, the dealing continued with the financial person ( Cory !?) Here comes Peter again bringing another number $699, ( still so high for leasing a Honda ). Peter goes to Corey and say : this guy know his numbers let’s cut the bs, you talk to him. Here is the old man Corey sitting down with me now telling me ohh I make this numbers assuming your score is under 600, that’s why I give you this numbers, here is my deal now $586. !! And I ask how much is the residual in the car ? $26,000 ( if you reading this and know a little math now your get the whole picture) 36 months $754 first deal 36 months $ 699 second deal 36 months $586 third deal All this with $3184 at front. Corey what’s the APR on the leasing ? Ahh hmm let me see, grab the calculator ( pretending making the math ) numbers are already in the sheet they print 9.5% Then they start making a comment if you don’t want this deal, I know someone is going to pay what we asking for the car, is only 3 cars in United States like this ( really ? Lol ) I return to my house and decide to write an email to Sara the internet assistant, guess what ! Yes she never reply or call, silence now, no more calls, no more emails, no more texts.. They want customers with not knowledge of numbers the more ignorant is better, so can sit down, sign and get f.... AVOID NORTH SHORE HONDA is other options in the area, many more.Dear Waga- We are sorry to hear that you had a less than stellar experience. We pride ourselves on customer satisfaction. While there are many factors that go into providing #s to customers our goal is to be forthright and transparent. Sometimes with the OEM rebates, incentives and promotions, it can get confusing and I'm sorry you were made to feel that way. Corey is our young, internet sales correspondent, not our finance manager. Please give our Manger Bill Binninger a call if you would like further clarification. North Shore Honda Management Team
We’ve received your comments and are reviewing your feedback with our team.
Water leaks
by Hdubbb on 02/10/2021They sold me a car with water leaks and couldnt fix it. They said i have to buy gap or they wont sell me the car.Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. North Shore Honda Management Team
Fantastic deal
by Henry on 12/29/2020Today I brought my car for service and wanted to just test drive a Honda CRV. James the sales rep told me that I could drive around and see if I like it. I ended up getting a fantastic deal. Muchas gracias James!!Henry, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, North Shore Honda Management Team
Honda in glen head ny
by Nancy on 08/12/2020Great people and very nice personalities. They respect you.Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. North Shore Honda Management Team
good service
by Matthew on 07/31/2020helped me on the priceWe appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. North Shore Honda Management Team
Great Experience
by Sasha on 07/18/2020Our salesman Noel let us take our time, didn’t pressure us at all, was informative and work with us to make sure we got exactly what we wantedThank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, North Shore Honda Management Team
Honda Civic 2020 Si Oil Change
by David on 07/14/2020on time rapid service for oil change. Total time from in to out 35 minutesThanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. North Shore Honda Management Team
Glen Cove Honda has always delivered accurate and professional service
by Francesco on 04/29/2020Fast and efficient serviceThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. North Shore Honda Management Team
Highly Recommended
by Anthony on 03/19/2020The people who I dealt with at the dealership (service manager, counter attendants and those who repaired my vehicle) were knowledgeable and supportive and extremely helpful in dealing with the repair of my vehicle. Without hesitation, I… would return to this dealership for my needs and would also recommend North Shore Honda to anyone who is looking for a responsible and caring place to have their car serviced.We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, North Shore Honda Management Team
Great Experience at North Shore Honda
by J on 03/13/2020Daryl and Dylan were absolute professionals. They helped me navigate the leasing process with ease. Both Daryl and Dylan are true professionals.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, North Shore Honda Management Team
Honda CR-V oil change and tire rotation
by Brian on 03/08/2020Service department staff was professional and service was done on a timely basis.Thank you, Brian! Regards, The North Shore Honda Management Team
north shore honda
by Anthony on 03/06/2020professionalism and great serviceThanks for the kind words! Regards, The North Shore Honda Management Team
Great courteous service!!
by Richard on 02/29/2020Courteous professional service, with the best care.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. North Shore Honda Management Team
Quality, professional service
by Mark on 02/28/2020Short wait time, thorough general check while in for service.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. North Shore Honda Management Team
Fantastic Dealership All Around
by Adam on 02/12/2020Great customer service, good value on cars. Clear communications with a very much a "can-do" attitude. Amy in the service dept was especially helpful as I was able to come in within an hour from when I called.Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. North Shore Honda Management Team
Initial Service Appointment and Inspection
by Michael on 02/09/2020Making the appointment was easy. The woman at the service counter was very helpful. The service was as quick as promised.Thank you, Michael! Best, The North Shore Honda Management Team
We believe that giving our customers the best value, service and price with no hassle or games is what sets us apart. We are a family run business and we treat you like family. Our employees and customers have been with us for over 20 years for a reason. Give us a try and you'll see why we call it The North Shore Honda Difference.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hi Indya, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to our General Manager at 516-629-5612 when you have a chance. Thank you, and we look forward to hearing from you.
by Patty Sow on 10/29/2024