West Herr Ford Hamburg
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Customer Reviews of West Herr Ford Hamburg
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Great new car experience
by Eric and Theresa on 03/22/2025
Picked up a new Ford Escape ST for my daughter Friday ! Sabrina was are salesperson made the experience seem less. The paperwork was all ready and set when we arrived her knowledge of the car was amazing. This is my daughter first new car… and Sabrina made the experience for here unforgettable.
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Great new car experience
by Eric and Theresa on 03/22/2025Picked up a new Ford Escape ST for my daughter Friday ! Sabrina was are salesperson made the experience seem less. The paperwork was all ready and set when we arrived her knowledge of the car was amazing. This is my daughter first new car… and Sabrina made the experience for here unforgettable.Better Than Expected
by Do Better on 03/07/2025updated 03/17/2025All Advisors are very helpful and kindI recently had an oil change and a coolant flush on my 2016 F-250 pick up.
by Bill Gervasi on 02/08/2025It is a terrific dealership and great service department, I have been going to for years and never have had a bad experience. The service manager Joe is always great in setting up my appointments as soon as possible and great to keep me up… on needed repairs. He gets the job done quickly with his incredible technicians and the wait time is never very long.Great service
by Mary D on 01/11/2025updated 01/21/2025Wonderful sales staff. Second time buying a car here. Sabrina is excellent. Got the car I wanted and a great priceBest place to buy car
by Matt z on 01/07/2025West Herr Ford of Hamburg exceeded all my expectations! Bill and Amanda were absolutely amazing, making the car-buying process smooth, stress-free, and enjoyable. Their professionalism, knowledge, and genuine care for my needs made a huge… difference. A special shout-out to John Foster, the manager, who truly sets the tone for the exceptional customer service at this dealership. It’s clear that he genuinely cares about the customers and goes above and beyond to ensure everyone leaves happy. His leadership shines through in every interaction, and it made my experience even better. The entire team works together seamlessly to create a welcoming and pressure-free environment. If you're in the market for a new or used vehicle, I can't recommend West Herr Ford of Hamburg enough. Be sure to ask for Bill, Amanda, or JohnAmazing sales experience
by Patrick R on 12/04/2024I wasn’t necessarily looking for a vehicle but through an email I received I inquired about a Ford F-150 truck. After being contacted by Joe from West Herr of Hamburg, the truck was brought in from Rochester. I was able to test drive it and… take it to my personal mechanic and have it looked at. Over a period of days my salesman Joe J. and I were able to negotiate a deal for me to purchase it. It was done via a combination of calls and texts which was very convenient for me. Thanks Joe, Jared and the whole team at West Herr of Hamburg for working so hard to make this happen. It’s a great vehicle and I am very happy with how everything was coordinated. Have a great holiday season!Service
by Mel on 09/27/2024updated 10/04/2024It was a great experience, the tech that performed the service was excellent and very knowledgeable I would highly recommend using the mobile service and Mike is a pleasure to do business withVery efficient. Professional and pleasant to deal with.
by Michael on 09/23/2024updated 10/02/2024The Quick Lane option is a great convenience.Inspection
by Mj on 09/04/2024Great place always gets the job done right , I wish the mobile service did nysi would even make thing easier. Also the tech did a great job , but for all my other simple needs I enjoy using the mobile serviceTerrain AT40
by LMB on 08/17/2024updated 08/23/2024Extremely satisfy customer on service, quality & performance on staff on restoration of my beautiful car. Thank-youGreat (Good) Friday F250 Delivery
by Rich D on 03/29/2024We were fortunate enough to have outstanding West Herr salespeople tending to our needs. Sabrina and Joelle were attentive and understanding to everything we needed. Sabrina was able to work though some hurdles to deliver the F-250 to us… on Great Friday. I know it’s Good Friday but it turned out to be a great day. Sabrina and Joelle we very knowledgeable of the process and walking us through the vehicle options and assisting in setting up the entire system. We highly recommend visiting WH Ford and ask for Sabrina and Joelle. You will not be disappointed Rich and KellyRecalling recall
by Ray on 02/17/2024We received a recall notice from Ford on my brand new 2024 Maverick less than a month after taking delivery. West Herr Hamburg Service promptly scheduled needed repair. Appointment was on on time, quick, and courteous. No charge, of course.Courteous and efficient
by 2020 Bolt owner on 02/15/2024The title summarizes it well.West Herr is exceptional in every aspect
by KC on 11/11/2023West Herr Is always outstanding. No matter what dealer u go to they handle any service, warranty, sales, questions or concerns and educate you on the proper care and new vehicle operation of the technology equipment . I have never had… anything less than exceptional service and these employees are like my friends and family. U dont get the run around, pressured in any way. Always treated with respect and valued. Employee turn around in the service, collision and management is extremely low in the decades I been with them. They just might move to a different location. Or retire. However, the new employees are trained with the same motto and in time will be seasoned if not all ready to carry on the exceptional customer service and knowledge as the employees that been there forever. Thank u West Herr and each employee that assists me with my vehicle needs. You all are great ! I always recommend my salesman, service and dealership to friends and people who ask me where did i get my vehicle from when out .Cats Paw
by Butch Catlino on 08/16/2023Great to deal with. They go above and beyond to make sure you are well taken care of and are satisfied.Great service
by Ed Metlak on 08/15/2023U Will always be treated like familyFast, Efficient and Courteous
by AAC on 08/04/2023The service at West Herr Ford of Hamburg is always outstanding.Great job on the bronco windshield
by Larry L on 07/20/2023First time having a windshield replaced at west Herr glass. Very helpful and great job.Welcoming
by Jillian on 04/19/2023My experience there was wondering. Everyone was friendly and very helpful. They made the whole process easy from finding my vehicle to when I drove away with it.Top Notch Service!
by Jon F on 08/02/2022Excellent service is something I’ve come to rely on at WestHerr Particularly Mike Boettcher at West Herr Ford in Hamburg, NY
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