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Customer Reviews of Nissan of Garden City
Review type:
excited for my purchase
by Andrew Beach on 02/01/2025
updated 02/07/2025
I recently purchased my new car from Nissan of Garden city , and I couldn’t be more satisfied with the experience. From the moment I walked in Jaishaun (Jay) Brown and the staff was friendly, knowledgeable, and genuinely attentive to my… needs. They helped me find the perfect car that fit my budget and lifestyle. The process was smooth, with no high pressure sales tactics, and they took the time to answer all of my questions. Thank you to Cory H for helping me get approved for my lease. The leasing process was also straightforward, and I appreciated the transparency throughout. I was able to drive off the lot in no time, feeling confident in my purchase. The car itself is fantastic, it’s everything I was looking for and more. The features are great, the ride is smooth, I highly recommend Nissan of Garden city if you’re in the market for a car. Overall, it was a stress free, enjoyable experience, and I’ll definitely be coming back for my next vehicle!
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excited for my purchase
by Andrew Beach on 02/01/2025updated 02/07/2025I recently purchased my new car from Nissan of Garden city , and I couldn’t be more satisfied with the experience. From the moment I walked in Jaishaun (Jay) Brown and the staff was friendly, knowledgeable, and genuinely attentive to my… needs. They helped me find the perfect car that fit my budget and lifestyle. The process was smooth, with no high pressure sales tactics, and they took the time to answer all of my questions. Thank you to Cory H for helping me get approved for my lease. The leasing process was also straightforward, and I appreciated the transparency throughout. I was able to drive off the lot in no time, feeling confident in my purchase. The car itself is fantastic, it’s everything I was looking for and more. The features are great, the ride is smooth, I highly recommend Nissan of Garden city if you’re in the market for a car. Overall, it was a stress free, enjoyable experience, and I’ll definitely be coming back for my next vehicle!Thank you, Andrew, for your wonderful feedback! We're delighted you had a positive experience at Nissan of Garden City in Hempstead. Your satisfaction is our priority.
Cesar the sales man at garden city gave us a great deal nice car good pricE
by Christopher on 01/19/2025updated 01/27/2025Nissan of garden city helped us to get our beautiful pathfinder with a low interest rate and a good price ask for Cesar the sales consultant very nice guy.Hi Christopher, Thank you so much for sharing your experience with Nissan of Garden city and Cesar. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Nissan Pathfinder. Cesar and the team will be thrilled to hear your feedback. We hope you have a great day!
My purchase
by Isha Sharma on 01/04/2025I recently purchased a car from Garden city Nissan and I couldn't be more pleased with my experience! From the moment I walked in, the staff was welcoming, professional, and incredibly knowledgeable. They took the time to understand my… needs and helped me find the perfect car that fit both my budget and lifestyle. The process was smooth, with no pressure at all. The salesman Jay Brown was transparent about pricing, and I felt confident in my decision. Additionally, the finance manager Leo Vargas worked hard to get me a great deal on my loan. Overall, it was a stress-free and enjoyable experience. Highly recommend Nissan of Garden city for anyone in the market for a new car!Isha Sharma, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Garden City!
Wonderful service experience
by Omar on 01/06/2025I have been a loyal customer to nissan of garden city for the past 10 years and i must say that i am grateful to the staff for all the years of wonderful service i have received. I always deal with omar and Indar. They go above and beyond… and are very thorough! The service cashiers are also very pleasant. I always recommend nissan to all my friends and family. Thank youOmar, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Exceptional Service
by Nicole on 01/05/2025Luiyi Pichardo was excellent to work with. He was very knowledgeable of the Nissan models and was able to meet our needs when leasing our new car. His attention to detail when deciding on our car, was amazing. I would recommend working with… him.Dear Nicole, thank you for your 5-star rating! We're thrilled to hear about your positive experience at Nissan of Garden City. We appreciate your support and hope to see you again soon.
2025 Altima !!
by Eli on 01/01/2025Leasing a car from Nissan of Garden City was smooth and hassle-free the staff was friendly, knowledgeable, and transparent about pricing and options. They made the process quick and easy. Highly recommend for anyone looking to lease!Eli, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Nissan Of Garden City
Really?
by ian in BK on 04/02/2024Car advertised did not show all the flaws that were actually on it. Not bait and switch just deceptive photos!Poor customer service policies
by Zhong Ying on 12/14/2020Nissan of Garden City has terrible customer service policies. First, they force you to test drive any vehicle you're interested in, ok minor inconvenience. Then when we finally get to the table, the sales person disappears for about… 15-20 minutes. Ok fine, maybe they are short because of covid, even though it wasn't busy there. Finally, this being the worst, they will NOT discuss pricing without you filling out a credit check!?!? Why am I getting a hard pull when I don't even know I'm purchasing the vehicle there?!?! First the salesperson hands me a form and says we just need some information from you. I read it, and it's a consent for a credit pull!! The manager said he wouldn't know numbers unless he knew how my credit was. I calmly stated that I have tier 1 credit and if for some reason it comes back less I would understand if the numbers had to be adjusted. He refused to discuss further and asked me to fill out and sign the credit disclosure form again. I walked out. What a waste of time. I've had more success on the phone with other dealerships in regards to speaking about pricing. It's a ridiculous process and I've purchased or leased 8 vehicles in my lifetime.Extremely courteous
by Sentra on 05/09/2020Ryan Nimmo worked hard to find the exact car for my needs. He asked the right questions - explained the differences between cars that although they looked the same as my sentra did not meet my needs. Excellent salesperson provided… excellent service. Thank you Mr. Ryan Nimmo.We appreciate you taking the time to share your feedback! It was a pleasure to have your business at Nissan of Garden City and our team is thrilled to hear that Ryan found you the perfect Sentra. Congrats & safe travels!
Good service
by Nissan kicks on 05/06/2020People is always nice and professional , great costumer serviceThank you for taking a moment to review Nissan of Garden City! We're pleased to hear that our team always treats you right. Looking forward to working with you in the future!
Awesome Service Dept
by Marsha167 on 04/30/2020As soon as they opened, I was greeted by the nicest service rep. My car was taken and I was then sent to Omar, who remembered me from a previous service. When my car was ready I received a call on my cell. I was in and out in less than 2… hours. Love Garden City!Marsha, thank you for sharing your awesome feedback. We're dedicated to taking care of our customers during every step of the process and it's great to know that Omar came through and delivered. See you at your next service visit!
New lease
by Erick on 12/27/2019The best experience to lease a car the guy help to take the best deal and explain everything tank WilsonHappy With My New 2019 Sentra
by Nissan Sentra on 11/11/2019The people at Garden City Nissan were very helpful and informative, and took the time to make sure I understood everything I needed to know about my new car.Thank you for rating and reviewing Nissan of Garden City! We hope that you're loving your new Nissan Sentra.
New car purchase
by Melissa on 09/06/2019Great and friendly staff. Made buying very simple and easy.Melissa, thank you for the lovely feedback about our team and your car-buying experience. We are grateful to have you as a customer of Garden City Nissan!
Melissa, thank you for the feedback and lovely note about our team here at Garden City Nissan. We're thankful to have you as a customer.
Leasing Ultima SL
by HappyinFranklinSquare on 05/08/2019What is Robert and David made us feel comfortable and were very helpful in our leasing of Our new carRUN!!!
by grace975 on 08/03/2018This dealership is just down right horrible!! Not only are they [non-permissible content removed], they will do it with a straight face. The sales person who sold me a used car is favio or whatever it is. He basically lied in my face about… a warranty on a used car. It wasn't even 3 wks before I started to have all sorts of issues with the car. I took it to service b/c favio told me that I had 90 days to return with any issues with the car. To find out I had No warranty and every single person from the sales manager to service manager was extremely condescending and insulting when they spoke to me. I think that they wake up and say to themselves " how many people can I screw over today), the car was for a family member and I thought that I could trust a dealer but this one was not the one! Now I have a joke of a car that I have to keep putting money into. I would Never recommend this place to anyone!BUYER BEWARE!!
by joeb120 on 12/20/2016BUYER BEWARE!! This dealership employs all the sleazy practices you've ever heard about when purchasing a car and if you question their tactics you will end up getting a full blown attitude from the sales manager Scott who appears to have… earned his position of "manager" by his ability to lie with a straight face. From the intitial negotiations when they try to add $1200 in unsubstantiated fees. Then to the paperwork process when they continue to add fees without even telling you (ex. "Optional" Total Loss Protection $400, Document Prep $75... which I only found out about when I asked the finance employee why he had me financing a larger sum than the total I was previously given). And their biggest scam is in the finance department! They tried to give me an interest rate more than double what I could get by going to my own bank and when I told them I would get my financing from my bank at the prevailing interest rates instead they reneged on the deal and said if I did so they would increase the purchase price we had agreed on. This all happened after they took a $500 deposit and transferred my insurance from my car to the car I was going to purchase. Make no mistake, this is a planned tactic. They are trying to have you invest your time, energy and deposit before they scam you at the finance department so that you will simply move forward with the deal. They count on you being uninformed about your credit and current interest rates. When I wouldn't fall for it the sales manager said "that's fine because they sell 700 cars a month so they don't need me to buy a car and if some people are unhappy he's okay with that". Needless to say I did not buy the car from them but if you plan on tying to please do your research, especially regarding finance, because their sales and finance team is NOT there to help you. They are trying to pull one over on you at any chance they get. Also, Nissan of Huntington is under the same ownership so I would venture to guess that this business model is employed there as well.FAIL TO DISCLOSE A HAIL CAR CONDITION
by hail on 12/24/2014People be aware, Nissan of Garden city, failed to disclose the car's condition at negotiation table. We agree on the deal and paid a deposit 12/23/14. Set a pick up time an date on christmas eve 12/24/14 it was until then the salesman… shows me the hail disclosure of the car which I refused to sign THE ACKNOWLEDGE DISCLORE FORM AND TOLD ME THAT THE CAR HAD SUFFERED DAMAGED ON A STORM. WE INSPECT THE CAR AGAIN AND CORROBORATED IT. IT WAS VERY EASY TO OVERLOOK ON A RAINNY DAY. I had the plates ready to transfer and registration. My concerned was the title of the nissan rougue 2014 clean/salvage because carfax shows an auction car record. They tried to sell me another new/used vehicle or $800.00 deduction because the damage was $600.00 I told them that it could be thousands on one side, the hood and possible on the roof... I request the refund and not buying. When leaving the parking lot the GENERAL MANAGER approach was very rude and disrespectful with nasty language ...I never insulted these people. I told him I'm not buying, I'll never buy at this dealership and that I would put a review on the internet...[violative content deleted]
by showme87 on 09/04/20101-Poor customer treatment ie-massive use of profanity (Negative words)to customers 2-They admitted customer satisfaction is not their top priority 3-Not keeping word, even with written contract.(changing prices and adding other fees… without letting the customer know) 4-Arguing with customer when we ask for explanation about hidden charges. 5-Car that I did the paper work for, and the car that I was going to pick up was totally different. So I had to cancel the insurance and spend time and money changing the insurance. 6- Promised a navigation if a purchase was made, but backed off from the offer when all papers were signed. 7-Lie-Nance manager(Finance) lied about APR, credit score, and tried to mislead with buying the 2000 dollar warranty 8-Again, Massive use of indecent words and insulting customers about our work, what we do, and how we tried to bargain to get hidden charges out of bill made us leave the dealership very well disappointed and hurt. 9-Management is more concerned about pissing off customers rather than satisfying them. 10- Best Price? Well, sure; They give you a good price, but they get their money back by charging you a large amount of fees and other hidden charges. You have to stay there and argue with them regarding the un-holy charges. ----Im not saying all the workers are bad, but try to avoid these guys especially LIE-NANCE people. Infact try to avoid Nissan Of Garden City at all cost.This is Wrong...NO GOOD...STAY AWAY
by rotella on 12/06/2009Hi, i was at this dealer recently...11.30.09....I had an agreement on a nissan maxima fully loaded, god price and everything.....well i took it home and i went to next day to sign papers. This car never got the certified nissan inpection… done....when i went to sign the contract they wanted me to pay 2500 for a warranty, and in none of the papers it said that it was CERTIFIED...I KEPT asking the finance guy about this his name is LEO, and he saiid it wasnt necessary to have a paper saying its a certified car.. Well they were trying to give me a car that was never inspected, the papers didnt say it was certified, and i couldnt purchase the vehicle unless i bought the extended warranty..But DONT BUY FROM HERE THEY TRY DOINMG THE WRONG THINGS TO YOU.....DONT GO HERE...NO VALLAN AQUI...STAY AWAY FROM THIS [violative content deleted]!!!!!!!!!!!!!!!!!!!!
by sahil908 on 10/01/2009I was at the dealership for 6 hours on Saturday, 09/05/2009. I negotiated the price with the sales person Richard Cox. We agreed upon $26,100 for Nissan Maxima 3.5 S (base model) with the rear spoiler. The rear spoiler was an add on (which… would otherwise cost about $400). They gave me a "We Owe" receipt so I can schedule an appointment at a later date and have the rear spoiler installed. I was happy with the deal but when I went into the Finance manager's office, the finance manager (I can't seem to recall his name) slapped additional $1050 in some BS fees which I was totally unaware of. Breakdown was something like this, $200 for doc fee which sounds legit, cost of the car went up by $250 because according to the dealer, he was not obligated to honor the labor day sale. After arguing for like 30 mins he decided to give me $250 instead of $500 labor day cash. Another $600 in finance fees because I chose 0 APR. This fee turned out to be a BS fee. No other dealer charged this fee. When I looked at the paperwork, this $600 was added to the cost of the car. Total cost of the car was $27,150 (about $1050 more than the agreed upon price) @ 0 APR which I still thought was a good deal. But thats not the point. Point is, the sales person, Richard took us to the Finance Manager's office making me believe that I will be paying $26,100(Plus taxes and registration) but by the time I walked out of the office they charged me $1050 more than the "agreed upon" price. I did not have much time to go to another dealership and start this all over again. So, suppressing my frustration and anger, I agreed on the deal. I think the way this dealership went about the whole deal was totally unethical. My awful experience with the dealership did not just end there. One week after my purchase, I got a call from the dealership advising me that they now have the rear spoiler in stock and that I should schedule an appointment to have it installed. Since they do not provide a loaner car, I had to take a day off from work just to get this installed. Anyways, I dropped it off around 11:00 AM. Name of the service advisor was Peter. I received a call from him in the evening around 4 PM (after about 5 hours) telling me that they ordered the wrong part and that I would have to reschedule the appointment! I could not believe this. Anyways, moving on. I took up this issue with the customer relations manager, Bob Stone and they did provide me with a loaner car the second time around. I don't even wanna mention the run around they gave me to get the loaner car. In any case, I dropped off the car the night before and when I went to pick it up the next day, the rear spoiler was installed but to my horror, I was missing the rear center brake light from the rear window. When I called back the service department and asked to speak with Peter, they literally put me on hold for 25 minutes just to tell me that he will call me back. He did call me back after like 5 hours and he told me that it is illegal to drive with two rear center lights. Hence, they decided to throw my light (which I paid for BTW) in garbage!!! At that point I realized that their service department which is probably worth millions, stole my $100.00 light!!!! I guess I can still talk to some manager or something but some things are just not worth it. I am done with this dealership. STAY AWAY FROM THIS [violative content deleted]!!!!!!!!!!!!!!!!!!!!
About our dealership
Amenities
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Thank you, Andrew, for your wonderful feedback! We're delighted you had a positive experience at Nissan of Garden City in Hempstead. Your satisfaction is our priority.
by Nissan of Garden City on 02/07/2025