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Customer Reviews of Nissan of Garden City
Review type:
excited for my purchase
by Andrew Beach on 02/01/2025
updated 02/07/2025
I recently purchased my new car from Nissan of Garden city , and I couldn’t be more satisfied with the experience. From the moment I walked in Jaishaun (Jay) Brown and the staff was friendly, knowledgeable, and genuinely attentive to my… needs. They helped me find the perfect car that fit my budget and lifestyle. The process was smooth, with no high pressure sales tactics, and they took the time to answer all of my questions. Thank you to Cory H for helping me get approved for my lease. The leasing process was also straightforward, and I appreciated the transparency throughout. I was able to drive off the lot in no time, feeling confident in my purchase. The car itself is fantastic, it’s everything I was looking for and more. The features are great, the ride is smooth, I highly recommend Nissan of Garden city if you’re in the market for a car. Overall, it was a stress free, enjoyable experience, and I’ll definitely be coming back for my next vehicle!
31 reviews
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False Price advertising and Did not perform Certified New inspections
by tacampbell on 09/23/20092 issues on 09/08 purchase of 2006 350Z (Dealership is about 40 miles from my home) 1) Dealership would not honor price listed in Autotrader ad and listed on windshield of lot. Sales Manager came over after I agreed to buy at listed price… - said he had to tack on extra $400 for his profit. Would not let us purchase unless we paid $400 over listed (plus additional "doc fee" and tax, license, etc too). Argued for a while, then we got up to leave - SM said would honor listed price if I let him finance instead of me paying cash. Finally agreed to his terms and let them finance so they could get finance company kickback. Interest rate was low enough that I don't mind and I can pay off early if I want to. 2) Car was listed and sold as "Nissan Certified Used" - with 141 point check plus warranty. I figured it was a Nissan checklist, so I didn't take the car to a separate mechanic to inspect. Found out later that they did not do the checklist - A/C unit didn't hold coolant because car had been in an accident and broken the condensor pipe (it was obvious to my local Nissan dealership when I took it in), shocks were leaking, tire pressure monitors didn't work because someone had removed them, timing belt dried out and cracked - all things that were supposed to have been in the 141 point checklist. And since they were not Mfg defects, the Certified warranty wouldn't cover them. The Garden City dealership must have (this is only supposition on my part) have just sold the car without even sending it to their service department to run the checks. The local dealership said the fact that it had been in an accident was obvious. That should have been disclosed as part of the Certified program notes as well. GC Nissan Dealership said the only way they would fix it would be for me to drive to them and leave it with them - they wouldn't pick it up, they wouldn't let my local NIssan dealership do the work. Ended up taking 2 days off work to drive out and back twice and wait, wait, wait while service corrected the problems (most at least - the suspension still squeaks like crazy - likely from the accident it had been in before I bought it). The saddest part is that since Nissan USA's consumer complaints division goes by districts, and I live in a different district from Garden City (about 40 miles away), the Nissan Rep I had to work with really couldn't do anything. I worked with her for quite a while. While Nissan USA did reimburse me for the diagnostic costs I had to pay to the local Nissan dealership, they could do nothing to help push GC to take some responsibility for setting things right without significant inconvenience for the customer. Very sad.Stretched staff and Admin support, but does a decent job
by tacampbell on 09/23/2009I had to work with GC Nissan's service department because the Sales Department must not have sent the Certified Used car to Service before selling it - the list of "checklist" items that were wrong was as long as your arm. GC Sales is a… huge black mark on Nissan's reputation. But the Service department wasn't that bad. Yes, I've had better, but as dealership Service goes, they were pretty standard. They originally anticipated they would be able to knock off the checklist in a day and suggested I plan to just stay from opening to closing and they would take care of everything (I live 40 miles away, so returning home wasn't an option). Unfortunately, one significant part wasn't in stock - so they arranged for a cheap National rent-a-car (covered by my warranty), since they don't do their own loaner cars, to get me home while the part came in and was installed. They also did some extra non-covered work for the cost of parts and minimal service charge since they already had the part in question off the car to fix something else. That was a big plus in my book. They even let me talk to the tech working on my car, which some shops won't let you do. In the end, they didn't cover everything on my list - it ended up taking long enough that we were pushing into a second weekend and I really needed the car back - so the suspension problems were never resolved. My decision to forgo getting it taken car of because I had run out of patience. But for what they did, they did a competent job.THE WORST!!! HORRIBLE BUSINESS PRACTICES! UNPROFESSIONAL!!!!! BE WARY!!!!!!
by natoya on 04/17/2009On 3/14/09 I visited Nissan of Garden City in order to purchase a car. I met with a sales person named Jose. After taking my application, he informed me that he would get me approved for a 2007 black Nissan Murano at a cost of $14000. As… part of the agreement he agreed to pay the remainder of my existing car note for my 2000 Toyota Sienna at $6298.00, which was a huge incentive. He said it would take 10-14 days to be approved because this was a \"special arrangement\". On 3/26/09 I called Jose to explain that I needed to continue to make payments on my Toyota Sienna. He apologized for the inconvenience and said that he would make 2 payments totaling $1006 with \"voucher money\" from the dealership. He asked for my bank acct number so he could transfer the voucher money into my account, allowing me to pay my current car note. I later found out that this transfer was deducted from my down-payment, in violation of our agreement. On 4/2/09, I told Jose that I refused to wait any longer and that I wanted a refund. He reassured me that I could pick up the new car on Thursday, 4/9/09. However, on 4/9/09 when I called Jose to arrange for pickup of the new car, he stalled. I did not hear from Jose at all that day, although I tried contacting him repeatedly. The next morning I finally spoke to him and requested a refund again; he then transferred all but $50 back into my account. I later called Nissan of Garden City to make a formal complaint and get the $50 refunded. However, I was told that no one was available and that Ricky, the sales manager would return my call. I have not received any call to date, nor have I received the $50 I am owed. I would like my refund of $50, as well as to lodge a formal complaint regarding the business practices of the sales staff at Nissan of Garden City. I am also concerned about the exposure of my personal and confidential financial information unnecessarily and would like some recourse taken as to the security of my information. The practices of this business are predatory and deceptive. On the day that I was supposed to pick my vehicle up, Jose claimed that he was just \"verifying the numbers\" and then I would be able to pick the car up. In fact, Jose did not have any deal in place and wasted 1 month of my time claiming that the additional time was needed to process a special loan with a low interest rate. Additionally, the staff at Nissan of Garden City did not provide me with any solution or alternatives to address my problems with their sales tactics. I have been promised return phone calls from both Ricky (sales manager) and Mark Farouq (sales manager) and have received nothing to date. Damage Resulting = My personal information (paystubs, bank account information, utility bills, credit report, employment information) was exposed to a [violative content deleted] that had no intention of selling me a vehicle. $1000 was deducted from my down payment, leaving me with an incomplete deposit on a legitimate car deal.In addition, I still have not received my $50 refund from the dealership, nor do I have a car.Cross off this dealership from your list, Dont touch them
by ezm on 03/16/2009Dont even think of stepping into their door, my terrible experience with them was, that they advertised a price for a pre owned car on the internet and they promised me that i'll get this price, but after all the promises they just… overcharged me with over $2000 more then the agreed on price, i asked them a few times during the financing process why the amount financed is so much but they assured me that that's only the full amount before taking out my down payment & trade in value, they pressured me so much to hurry & finish up on the same day so that i was rushed to sign all the documents without having the minimum ability to review them & see what i am signing for, & guess what, when i came home & i looked over at all the documents i just realised that they simply ripped me off with more then $2000, & there is no one to talk to at the dealership about it. all their loud announcments that they make sure to satisfy every customer 100% is gone after the sale, zulch, none, they dont know you anymore, its my fault that i chose them.Worst Dealer Ever!!!
by cmk44 on 10/12/2008I have been here twice in four years as it is close to my house and both times I was treated unbelievably horrible! The salesmen put so much pressure on you. They will not give a price on a car unless you take it that day. If you tell… them you are not ready to buy today they will either walk away from you or be rude to you. They will do anything and say anything to put you in the car that day. They are extremely rude and very pushy. They also have a $200 administrative fee that no other dealer charges, which is just dealer profit. they will not waive this. Stay away from this dealership as they will not allow you to take your time. they are beyond rude and are very unprofessional.I do not recommend this dealer
by amys2 on 08/31/2008I have never written a review about anything before, but I have been using Edmunds.com very heavily in my search for a new car, so I felt I owed it to the site to write a review. I have been to this dealership two times and both times I… have been treated worse than a piece of dirt. The first time, the salesman "accidentally" slammed the door in my face. When I asked him very nicely to please apologize, he told me I was being too cranky and demanding, and how dare I ask for an apology. I decided to give them another shot, figuring that I can't judge the dealership by ones salesman. Well, this time was no better. Again, we were treating with 0 respect and we were actually yelled at by the sales manager (all we did was ask for a price on a car!!!!). I have heard stories from quite a few people about this dealership, none of them good. I would not recommend this dealership whatsoever.Very happy
by jscarpati on 06/20/2012updated 04/26/2025I have absolutely zero complaints about this place. I stopped by just to get some information on the 2012 Maxima and ended up taking three test drives. Freddy was very patient with me and made sure I saw all the different packages the… Maxima came with. Steve, the finance manager made me an offer I couldn't refuse so I ended up driving off the lot in a brand new 2012 Maxima SV. I couldn't be any happier with my purchase.Horrible client service
by gms100 on 05/27/2011updated 04/26/2025They took my $400 deposit and I can't get it back. I have tried and tried. They are ripoffs and [violative content deleted]. DO NOT USE THIS DEALERGreat Service
by samd3 on 02/25/2014updated 04/26/2025Great service. Quick easy and to the point. Will definitely recommend to friends family and colleagues. i purchased the 2014 Altima SL. Drives like a dream at a very reasonable costNever Been Treated So Poorly Before!
by Marvdoob on 04/04/2014updated 04/26/2025I bought a car at this dealership in October and came back a couple months later to buy another new car. I was lied to multiple times and mislead. For example, after completing a contract with the sales department and leaving a $1,000… deposit, we were told my trade in car was no longer worth what they had promised us and what was written on the contract. They also ran my credit despite the fact that we were paying for the car in cash and never authorized them to run our credit in the first place. The boss came into to speak to us about why we were upset and did not want to proceed with the deal and he was rude and disrespectful instead of apologetic. He continued to put us down and was very condescending. I can't even wrap my head around what happened because I can't even imagine people being so conniving and thinking that its okay. I can't believe that such dishonest people like this are able to conduct business. To add insult to injury I am pregnant! I would never shop at this dealership ever again and advise everyone else to stay away as well. My complaint does not end here. The fact that they conducted business dishonestly and even illegally will be further escalated!
About our dealership
Amenities
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Thank you, Andrew, for your wonderful feedback! We're delighted you had a positive experience at Nissan of Garden City in Hempstead. Your satisfaction is our priority.
by Nissan of Garden City on 02/07/2025