Platinum Volkswagen
Customer Reviews of Platinum Volkswagen
Review type:
Platinum Volkswagen The best Hands down
by giamani21 on 09/25/2012updated 04/24/2025I got my car from Platinum Volkswagen and could not be happier!,I got all the bells and whistles for the best price- no games, very friendly, would definitely go back for my next car.Professional Sales & Service
by rjc5400 on 03/30/2013updated 04/24/2025About a year ago we purchased a used 2004 Passat from an owner who only had it dealer serviced. I decided to continue with dealer servicing and after a recommendation from a friend selected Platinum for service. This is my son's first car… and we wanted to be certain the car was well maintained. After our first visit to Platinum's service department we were impressed and our initial experience was excellent. My sons car was in for an oil change and a few other items and because we were considering replacing my wife's car we stopped by the Platinum showroom for a look at the new Passat. We were promptly greeted by Doreen who throughly explained the car and its amenities to my wife and I and then we sat down to discuss options and pricing. The terms of the sale and lease prices were clear and both she and Eric were upfront and professional at all times. After a short discussion and it was getting close to closing time for the service department, Doreen offered to have our 2004 Passat delivered to the showroom. We needed a little time to discuss our options, thanked her and went to pick up our car from service with every intention of returning to conclude our discussion. We did return shortly thereafter and concluded with leasing a 2013 Passat that evening, which I picked up this morning. Everything Doreen and Eric said was delivered on, there was no high pressure tactics, only straight discussion and negotiation both are true professionals. The delivery time was set for 11 AM and everything was ready when I arrived, the vehicle and its options were throughly explained, the lease finance paperwork ready and we completed the transaction quickly. It is clear to me that this dealer has a winning formula, my experience with their professional service team, was the reason I considered them for new sales. The sales experience was excellent and the staff demonstrated that they clearly value my time and my business. Well done Doreen & Eric and the other team members behind the scenes. Ray & Paula Garden City, N.Y.Bad faith agreement
by mraddi on 10/03/2011updated 04/24/2025Do not purchase or lease from this location. We had an agreement and signed contract that they will pay over mileage; they never paid the bill! Now the payment is in collections, destroying my credit!Platinum Volkswagen Jetta - Superb service, great car!
by Aidanaz on 01/22/2013updated 04/24/2025AJ was absolutely wonderful walking me through each step of the way. He made this such a positive experience from choosing the right vehicle for me, financing, insurance, new plates to picking it up. I love my VW Jetta. If I had to purchase… another car I would definitely contact AJ and this dealership. Everyone I met at this dealership was friendly and helpful from the moment I walked in to well I won't say till I left as our relationship has not ended. I feel comfortable in calling should I forget anything I was taught. Thank You all!Aida, hearing that AJ was able to provide the excellent customer service youve been looking for makes us so proud that he is a member of the Platinum Volkswagen sales team. Providing our customers with a comfortable, pressure free environment to purchase a car in is one of the staples our dealership is based upon. Were so pleased to hear about AJs friendly, helpful service during your decision to purchase your Jetta with us. We look forward to keeping your relationship with our dealership going on into the years to come. Please stop by any time if there is anything that we can help you out with. Sincerely, Josh Lever General Manager josh@platinumvw.com
Service above and beyond
by johmarg on 03/14/2013updated 04/24/2025The Team at Platinum Volkswagen was terrific. They never pressured us or tried to sell things to us that we did not want or felt that we did not need at the time. They let us take our time looking around. Krista H. answered any and all… questions that we had in a calm and professional manner. Krista took us on a test drive and showed us the various features on the car. David Q. also explained in a professional and easy to understand way what options were available to us and why he felt they were important and a good price. We never felt, at any time, either with Krista or David, that we were being taken advantage of. It was truly hassle free. On the day that we picked up the car, they had Jim F. there to show us how everything worked in the car. He also patiently answered all of our questions. Jim gave us his business card and stated that we can call him any time if we have questions about some of the cars functions or if we "screw up" the settings, for example the Bluetooth phone connection. Their service did not end once we drove the car off the lot. The next day, we heard a noise in the car and brought it to the service department where Dee C. took care of us. She arranged for a ride home and a ride back to pick up the car. Dee was bubbly, helpful and we never felt intimidated when we asked a question. The service department is also great! They also follow up with calls to make sure that we were satisfied and did not have any questions or complaints. For us, however, the greatest thing that put Krista and Platinum Volkswagen above all other car dealers is that she contacted us after Super Storm Sandy and asked if we needed anything or if they could do anything for us. They even stated that we could stop by to charge our phones and have a cup of coffee. At the time we did not have electricity in our home and their caring and concern was deeply appreciated. What makes this even more special is that they contacted us when we had owned the car over 6 weeks. That truly puts them, in our eyes, a mile above all the rest. We werent just a customer, they really do care!! You are in good hands at Platinum Volkswagen. If we ever need another car that is the first place where we will go!Congratulations on your new purchase! I hope you are continuing to enjoy your Volkswagen and its wonderful to know that you feel confident in your decision to choose Platinum Volkswagen as your dealer. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Hearing about the amazing job out entire team did for you makes us so proud to have them as a part of our team. We will definitely let Krista, David, Jim, & Dee know about the wonderful things you had to say about their level of service during your visit. It was our pleasure to be able to provide you with a great overall experience. We look forward to being able to help you again in the future! Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Sincerely, Josh Lever - General Manager - josh@platinumvw.com
Thank you Platinum VW!
by tamara10 on 12/28/2012updated 04/24/2025After my car and home had been destroyed by Hurricane Sandy, I was unsure of exactly what I should do as far as purchasing a new car went. I had previously visited other dealers; however, I must say that Doreen Preshlock, as well as the… other wonderful employees at Platinum VW, provided the information as well as the assurance I needed to hear to know that I was making a smart decision during a very difficult time. They were extremely helpful and provided multiple options, considering all that I was going through. Doreen was very enthusiastic about helping me, however, never made me feel pressured. Thank you Platinum VW for making this an enjoyable and exciting experience, rather than a stressful one!We are deeply sorry to hear about your car and home, but we appreciate that you came to see us because of Doreens previously great service. We do our best to make sure that we can accommodate all of our customers in a timely fashion and get them as many options as possible. It was our pleasure to help you turn this negative situation into a positive experience with our dealership. We encourage you to come by and see us again if you need any help whatsoever. Also, if you are interested in service specials and offers, be sure to like us on Facebook and follow us on Twitter to gain access to exclusive deals for our fans. Thank you again and we hope to see you very soon! Sincerely, Josh Lever General Manager josh@platinumvw.com
Buyer Beware
by buyerbeware8 on 06/20/2012updated 04/24/2025To say my experience with Platinum VW in Hicksville , NY was terrible would be an understatement. Their new car reviews were somewhat acceptable, but if you are looking for a used car - RUN FAST and RUN FAR. But even if you are looking for… a new car, just ask yourself - if Platinum would stand behind their attorneys on used car that had issues, what makes you think they wouldnt do that if you had any issues on a new car? I bought a 2009 Beetle convertible from salesman Doc P., that was a CPO - certified pre-owned vehicle - with only 19k in mileage on it. Less than ONE-HOUR into my ownership, the front headlight fell out of the car and could have caused a serious accident as the light got wedged underneath the car that was behind me. I had to take off work the next day to make sure there weren't any other problems with the Beetle, but there were - the remaining headlight wasn't working (manual or daytime running light), a windshield wiper blade was defective and I had problems with the switch that controls the convertible top. This was all within the first 24-hours. The owner, Josh Lever, said he felt terrible, but all he wanted to do was fix the car and kept directing me to his service manager. There was a point where I was willing to keep the car as long as he was willing to work with me and back his product by adding to my short two-year extended warranty. Again, he offered nothing in terms of an additional extended warranty and directed me to his service manager. I was finally forced to pick up the car, after they lawyered up on me with a threatening letter. After I picked my car up I quickly figured out they had put additional test drive miles on it and left my gas tank near empty. In addition, on the day I finally picked up the car, they intimated I was lying about the whereabouts of a second key that I left at the dealership. Upon calling me back, there was no apology, just an admission that they had found the extra key. There is a reason they are called used car dealers. Every bad thing you've ever heard about them was true in my experience and as it turns out Lemon Laws don't protect the public as much as you think. I would NEVER use this dealership nor buy VW again as my efforts to come to an acceptable solution with this dealership or VW themselves were turned on deaf ears.wonderful experience
by hbfly on 09/25/2012updated 04/24/2025i felt so comfortable and confident buying my car at Platinum VW. everyone i came in contact with was friendly, helpful and honest. i could not be happier with my carThank you for taking the time to write a review of our dealership! I'm glad to hear our staff treated you with courtesy and concern and were able to help you find the perfect car. We believe that honest business practices are key to building long lasting customer relationships, and we hope to have the pleasure of doing business with you in the future. If you would like to receive updates and deals from the dealership, look us up on Facebook and Twitter. Sincerely, Josh Lever GM josh@platinumvw.com
Dealership has no loyalty to its customers
by nydoc on 03/18/2013updated 04/24/2025Went to Platinum VW to lease a third vW jetta. Gave me their "best price" which was a lot higher than what I finally got the car for. Manager has no loyalty to pre existing customers and makes it seem like he is doing YOU a favor by going… there. Waste of time and energyThank you for your feedback regarding your visit to Platinum Volkswagen. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Sincerely, Josh Lever - General Manager - josh@platinumvw.com
Great Service
by Aqiyam on 02/04/2013updated 04/24/2025Service Consultant Joanne M. presented with great professionalism and proved to be very persuasive. She influenced my decision to purchase a 2013 VW Passat. Joanne is friendly and easy to converse with. She patiently addressed my numerous… inquiries and assisted me with exploring my trade-in options. As I approached the sales department, I witnessed Krista opening the door with a huge smile and interest in working with me in her eyes. Krista too was patient, friendly, calm and did not rush me. During financial consulation with David Q. he provided a thorough explanation of the documents and offers available to me. David provided clarity on all the packages and allowed me time to think before jumping into a deal. All of the service providers certainly possessed excellent skills and provided great service as I anticipated from a customer service representative. I am delighted to have worked with each member on the Platinum VW team.First, congratulations on your brand new 2013 Passat! We would also like to thank you for taking the time to write us this fantastic review. We are thrilled to hear that David, Joanne, and Krista were able to make you feel so comfortable throughout the purchasing process. Hearing about how great they made your visit makes us ecstatic to have them on the Platinum Volkswagen staff. We strive to deliver upfront and honest service to all of our customers and we are so happy to hear that you were able to experience this service. Please dont hesitate to get in contact with us if you need any more help! Don't forget to follow us on Facebook and Twitter to stay informed of future service deals and contests for our fans. Sincerely, Josh Lever - General Manager - josh@platinumvw.com
Excellent Buying Experience
by nyccarguy on 02/14/2013updated 04/24/2025I helped my friend Anna lease a 2013 Tiguan at Platimun VW a few months ago. I was so impressed by the knowledge and friendliness of Joe, her sales guy. He gave us an honest to goodness, no BS price from the get go. I felt vey comfortable… buying here. I live in CT and would most definitely travel to Long Island to do business with Joe & Platinum VW.ank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! It's great to hear that we could help Anna into a brand new Tiguan! We work very hard to ensure that each of our customers is 100% satisfied with the Platinum Volkswagen experience. We look forward to working with either of you again! Sincerely, Josh Lever - General Manager - josh@platinumvw.com
Doc Rules!
by mmadness on 03/18/2014updated 04/24/2025My wife and I recently bought a TDI Passat. We purchased our first VW from Doc back in 2010. We always get honest answers and feedback and are truly consulted instead of pressured into buying anything. Both cars we have purchased from… there took a collective 2 hours to complete all paperwork etc. Doc is one of a kind and I would hate to ever buy a car from someone else as I hate the process. Took my sister in law to pick up the car and after meeting Doc, she said "I want to buy a car from him even though I didn't need one. Doc also surprised my wife with flowers on the dash of her new car, winter mats and a first aid kit in the trunk which was unexpected. Made the mistake of looking around at Atlantic VW and couldn't be more disgusted with the experience. Wasted nearly an hour of my time just "trying" to get me the best price.What an inspiring review to read. Thank you for taking the time to share your story with us. Our staff is committed to providing excellent customer service and that includes going above and beyond for our customers. After reading your review, it is apparent Doc did just that and took exceptional care of you. We are encouraged to hear his thoughtfulness, patience, and product knowledge contributed to your great experience at our dealership and the purchase of a new Volkswagen Passat! Congratulations on your new car and we certainly hope to see you again soon. Until then, you can keep up to date on all of our latest dealership news by liking and following us on Facebook and Twitter. Best regards, Josh Lever | General Manager | josh@platinumvw.com
Volkswagen Jetta
Congratulations on the purchase of your new car! We are so pleased to hear that you are happy with your purchase and the service you received from our team. Customer service is of the utmost importance to us, and we hope to see you back in the near future! To stay in the loop with Platinum Volkswagen, check us out on Twitter and Facebook. Sincerely, Josh Lever GM josh@platinumvw.com
by platinumvw1 on 11/08/2012