Habberstad BMW
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Customer Reviews of Habberstad BMW
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Mo Man Mo money!!
by Tony on 06/19/2024
Quality cars, friendly sales people, manager and finance department knowledgeable
174 reviews
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Avoid this Dealership at ALL COSTS!
by TR on 12/20/2024Warning: Avoid this dealership at all costs. I recently had a terrible experience with my vehicle. What was supposed to be a simple repair turned into a disaster. They replaced two tires instead of one, and now a third tire is having… issues. I'm extremely dissatisfied with the service I received. I strongly advise against bringing your vehicle to this dealership! I wish I could leave no stars!Tuere, I'm sorry to hear about your experience with the tire replacement. We strive for quality service and it's clear we fell short in this instance. Please reach out so we can address these issues directly and work towards a resolution that meets your expectations. Thank you, Vincent Durante - Service Director - 631-418-3282
EXTREMELY HORRIBLE SERVICE
by Jared A Rasheed on 08/03/2024Extremely horrible service, I would like to give no stars but forced by this review template to give at least minimum one. I have called over two weeks trying to reach the assigned service and advisor, was told he would call back took him… two weeks to do so. After I escalated it to the service manager with the receptionist that took 4 days to respond as well. I’ve never had to chase a dealership in this economy for service, usually they chase the customers. Imagine being told you’d be called back within an hr on over 6 different conversation, and no one call was ever returned. The service manager finally was reached and was told of my frustration and chasing of two service advisors, for almost two weeks. He got in touch with his advisor and then the advisor finally reached out. I had called prior to our the order in for the parts needed in which I was told by the parts department that they’ve sent over the parts quote twice and are awaiting response on ordering. I mentioned all of this to the service advisor, in which he explicitly said he will submit the order for the parts, it will take 1-2 days to be delivered. I called the next day to confirm it was actually ordered and I was having smoke blown up my ass to get me off their back. The reservation receptionist confirmed the order was placed. The parts came in as noted by the estimated time, the advisor and the dealership sat on the parts for 3-4 days without notifying me the customer it had arrived. I was calling in the entire week to confirm if it was received and to get an appointment scheduled for the install. Called everyday for an entire week and was told that the service advisor or manager would be in touch. Well that was a lie and everyday I told the agent answering the phone that they’ve said the same thing yesterday. How the service team keeps saying they would return the calls and have been negligent in responding. Has wasted my time for over three weeks going on a month now. I asked to escalate this concern to higher management and the receptionist and office neglected to make contact upon numerous requests. A customer that has spent over $40k in service with this dealership over the past three years and had brought multiple cars in solely to this location and this brand HABBERSTAD and two be dodged, neglected, ignored and on forth for almost a month. When I actually showed up the advisors and manger were tippy toeing around me, attempted to avoid but hard to do now when some one in present in your face. Had the audacity to ask well how can we help you know would you like to schedule a service appointment. Without any care to the deliberate neglect and avoidance. I told him if you and your team could have been honest this would have never been an issue, if you said sorry we can’t service you, we’re too busy, I would have gone elsewhere weeks ago. This is what a true and loyal customer gets from being brand loyal to a multimillion dollar family owned business. I was hesitant in writing this as I am a business owner but someone should hear or read this, maybe the director of operations or service may need to Micro his service department. Wonder if I should pursue a negligence claim. Wonder if this continues will BMW allow them to service or sell any of there products if this becomes a regular thing. How many times can you drop the ball with one customer? I’ve reached my withs end and have paid the bill for the parts and now will attempt to install it myself.I'm truly sorry to hear about your frustrating experience. This level of service is not what we strive for, and I apologize for the delays and lack of communication you encountered. We take feedback like this seriously and would appreciate the opportunity to make things right if you're willing to discuss it further. Please reach out at your convenience so we can address these concerns directly. Thank you, Vincent Durante - Service Director - 631-418-3282
Mo Man Mo money!!
by Tony on 06/19/2024Quality cars, friendly sales people, manager and finance department knowledgeableWe are honored to receive your support, Tony. Thank you! - Habberstad BMW Team
Hassle-free experience
by NYCG on 06/19/2024Deep and broad inventory contained low-mileage vehicle of preferred model in the right colour. Clean, unpushy discussion, knowledgeable salesperson (Alyssa) and efficient buying process. Vehicle handover was well-briefed by tech team, and… finance office was also well-organized and friendly.Thanks for sharing your experience! We're glad to hear that Alyssa and the team at Habberstad BMW provided a smooth and efficient buying process. Enjoy your new vehicle!
Great experience
by AGS on 06/15/2024Enjoyed working with Paola on the purchase of my car. She was so helpful and the experience was seamless.Thank you for sharing your positive experience with Paola and the team at Habberstad BMW! We're glad to hear everything went smoothly. Enjoy your new car!
Very Dissapointed
by Richard B on 05/28/2024I brought my car in for a vibration when I was driving around 50mph. The shop obviously had no Idea what they were doing. They originally told me that it is possible I might need a new engine they said they are going to try a few things to… see if they can fix the vibration. They replaced a Harmonic balancer, fixed the rims and a few other things all costing several thousand dollars. Then after taking a few months to figure out why the car had a vibration; they finally said the car needs a new transmission and that the car has gotten in worse shape from when i initially brought it in. They sent a video showing that the axle going to the transmission was shot and had a lot of play in it. They, however, insisted that the transmission had to be replaced. I saw a YouTube video and found someone in a similar situation so i ordered a new axel on Amazon and had it installed from another mechanic. The Axel fixed the entire problem the car runs like new not sure why they didn't fix the axel seems like they were going after a big fix that didn't need to be done over 20k. While in the shop they damaged my vehicle by dropping tools of some sort on my car. When I got the car back, I noticed there was additional damage on the car. The Wing was chipped, and a part was broken off. I went and bought a replacement Wing and requested that BMW just have it painted and installed. I have sent numerous emails to Pete ( Shop Service Manager) with read receipts, so I know my emails haven't gone to spam and I have received no response, so I don't see how this place cares about their customers. Also its kind of sketchy that myself with no mechanical experience was able to fix my car for a fraction of what they were going to charge for an unnecessary repair. I have been a customer for years and I’m appalled that I have just been completely ignored by a company that I was not only understanding but tried to meet ½ way.Excellent Service
by Arthur on 03/31/2024Great. Friendly. Excellent service. Knowledgeable staff. Quick and easy service. Helpful. Would recommend this service.Arthur, we're delighted to know you had a great experience with our team at Habberstad BMW. Thanks for recommending us and sharing your feedback!
Avoid BMW
by John Doe on 03/20/2024I had an awful experience with Mike Puccio as my service advisor. He conned me out of my money and added extra services that I did not ask for. When I went to pick up my car, he stated that I signed for all of these extra services which I… did not. When i tried to confront him about the payment, he cursed and walked away.John, I'm really sorry to read about your experience. However, I do not see a record of this matter in our system and will not be able to find your information based on this username. Please reach out directly if you would like to further discuss this. Thank you, Vincent Durante - Service Director - 631-418-3282
Honest and Reliable
by Ken Hendrick on 02/05/2024Got an appointment right away with a loaner. Service advisor was very knowledgeable answered all questions and addressed all the vehicle needs. Car was delivered back when promised clean and ready to go. Will defiantly use them again.Ken, we're glad to know that our team at Habberstad BMW was able to provide you with prompt and knowledgeable service. We appreciate your feedback and look forward to assisting you again - drive safely!
EXCELLENT CUSTOMER SERVICE
by Nate R on 12/21/2023Pete is an honest guy !! Great Customer Care !!Thank you for giving Pete a shout-out, Nate! Safe travels from the Habberstad BMW team!
Misrepresentation
by E Cabrera on 11/03/2023our purchase of the 2022 jeep renegade limited at Habberstad (10.24.23) was by far worst shopping experience we’ve ever had. The dealership whether intentional or not misrepresented the car we purchased when they provided a CARFAX that… failed to disclose it was a corporate vehicle. the sales person insisted that the vehicle was not smoked in when my wife detected the smoke smell. another sales persons comments about the vehicle also influenced us to believe it was personal vehicle. On the way home after the purchase I had to drive with the windows open because of the smoke smell. when I arrived home the change oil alert came on. when I checked the oil, it was down a quart. When I connected my phone I saw they were nine other users. we attempted to send an email that evening telling dealership how very disappointed we were over the purchase and that we felt it was not what they represented. The following day, while registering the car with CARFAX, we noticed that the CARFAX the office provided (not the salesperson) indicated that it was in fact a corporate vehicle. we sent the earlier email and a new one now that we had proof and habberstad was aware it was a corporate vehicle. the used car manager called while i was having the oil changed and offered by definition “the very least” he could do. the salesperson never called and simply sent a text without acknowledging our email and dissatisfaction. we passed on the identical vehicle that was $2,000 less BECAUSE it was a corporate vehicle. we will share our experience with NY State & the BBB.Excellent
by Kenny Hendrick on 09/20/2023Service advisor was very professional answered all questions and concerns also kept in touch every step of the way. Vehicle was done in a timely matter and returned clean and ready to go.Thanks for choosing Habberstad BMW, Kenny! We're so glad to hear your vehicle's service was completed in a timely manner and returned to you looking as good as new. See you down the road!
Best experience at Habberstad BMW
by Filippo G on 07/11/2023My experience at Habberstad BMW gets better and better this is my 3rd car and I’ll keep coming back . Compliments to the owner or owners of Habberstad BMW of Huntington , you have one great team all around . Starting with the client advisor… Moe Usman he was always on point and answered all my question and very helpful and professional way to go Moe , he even came in on his day off for my delivery of the 750 IX drive for that I thank you. From client advisor to the finance manager Maria Alexopoulos she’s fantastic and also the best of the best , very professional and also very sweet she worked with me and the transaction was very smooth and fast she deserve 5 plus plus stars. I want to thank the owner of Habberstad BMW for having one of the best dealerships in the tri-state area . Thank youThank you, Filippo! We're so glad to hear that your experience at Habberstad BMW keeps getting better with each visit. Moe and Maria are truly exceptional members of our team, and we'll be sure to pass along your kind words. Thank you for choosing us as your dealership of choice in the tri-state area!
BUYER BEWARE
by brooklyn on 09/12/2021DONT TRUST THEM. This would have been my third purchase from bmw. They entered into a signed agreement with me for a lease on a 21 bmw 5 and led me to believe all was in order when they placed the order then came back to me and said they… flipped the order by mistake to a 22. The car was same MSRP and equipment so i was okay with that believing them when they said the payment should be the same. Well after 2 months passed i received a note the car payment increased by $100 a month and they said take it or leave it after i lost time and opportunity to buy elsewhere. This is fraudulent and deceitful and the owner Erik Habberstad should be responsible for the way he is handling the business. Being deceitful and opportunistic to take advantage of customers during covid certainly cannot be tolerated. Attorney General has been contacted and will look at how often they are doing this to customers.Habberstad BMW
by Loyal customer in Manhasset on 12/06/2020I have been a client of Habberstad BMW for almost 20 years, Dimitri Mirissis has been my salesman all along and he has made my BMW experience spectacular. He knows his craft, is a professional and never lets me down when I come in for a new… vehicle. I highly recommend him and the dealership on sales and leasing services.Very pleasant buying experience with Demetrios
by FFinNYC on 04/09/2020Worked over the phone with Demetrios to get the exact car and features I wanted. Had my 2020 X6 M5.0 ordered, built, and delivered in about 7 weeks. Entire process was easy, price was competitive, and the car is fantastic. Thank you… Demetrios and Habberstadt.Thanking Demetrios Mirissis
by Demetrios on 07/23/2019I had been a BMW lease client in two other dealerships in my 16 year history with the x5. This new lease cycle I did intend to "shop" the best price and happened to call Demetri. He was kind and patient; answered my questions and didn't… "push" himself on me. In fact, I bothered him! The first price given was quite a bit lower than the other dealerships and when I finally decided to call Demetri with my order his knowledge of the new X5 actually was the most helpful advice I had ever gottened from a BMW sales representative.Great Experience at Habberstad
by MikeB on 06/21/2019updated 06/28/2019I recently leased a new car from Habberstad BMW and was pleasantly surprised by the experience. Our Client Advisor Demetrios really listened to what we wanted and then proceeded to get us the perfect match. He was able to work up a very… good price as well. I won't be going anywhere else in the future!Excellent Car Buying Experience
by KateM on 03/04/2019This was my first time buying a car at Habberstad BMW. I had the good fortune to work with Demetrios Mirissis who made the buying experience an absolutely professional and pleasant experience. He never pressured me and was always available… to answer questions and for guidance. I highly recommend calling upon him when you get to Habberstad BMW.sales
by Brimp on 01/13/2019Re: Habberstad BMW This has been my dealer for years. Salesman John Tehrani is the best. Helpful in so many ways. He made me feel confortable. No sales pressure ever. Thanks John.BMW Loyalist - effortless purchase
by Kiki1600 on 12/29/2018I purchased a 2019 sedan from UB at Habberstad in Huntington. I donât usually enjoy car shopping but this was an enjoyable experience. Very happy with my new purchase. From sales, finance and the people that went over the features for… me. Needless to say - vehicle handles great. Recommend
About our dealership
We are honored to receive your support, Tony. Thank you! - Habberstad BMW Team
by Habberstad BMW on 06/20/2024