Basil Volkswagen
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Customer Reviews of Basil Volkswagen
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Details, Details
by RJ on 01/23/2025
updated 01/31/2025
Our rep, Dan, was very knowledgeable and courteous. He even pulled a car inside for me to analyze.
36 reviews
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by RJ on 01/23/2025updated 01/31/2025Our rep, Dan, was very knowledgeable and courteous. He even pulled a car inside for me to analyze.We are so glad you were happy with Dan's service!
Amazing!!!
by Corey Wright on 10/29/2024updated 11/05/2024I recently purchased a 2024 Jetta from Basil Volkswagen, and I couldn't be happier with my experience! My salesperson, Amber, was fantastic—she made the entire process incredibly easy and stress-free. Her helpfulness and knowledge about the… vehicle truly stood out. I highly recommend Basil Volkswagen for anyone looking for a new car!Thank you for this great review! We are so glad you love your Jetta and had a great experience with Amber!
The EASIEST buying experience ever!
by Momofbyz on 08/21/2024updated 08/28/2024Basil Volkswagen is one of the BEST dealerships we’ve ever done business with. Keith Winn went above and beyond to make our vehicle buying experience was a good one. We didn’t feel like our time was wasted or that we were taken advantage… of. Everything was transparent and fair. I HIGHLY RECOMMEND BASIL MOTORS, and Sales Consultant Keith Winn to anyone interested in buying a vehicle.Thank you for your kind words about Keith and Basil VW!
Great Customer Service
by Mike T on 07/14/2024Basil VW did an outstanding job helping me find my Tiguan. Adam and Brian were great. No pressure with sales or financing, When there was a hiccup with the availability of one of the cars (not their fault), they found a nearly similar car… in PA, drove it up and had it ready for me the next day. Above and beyond and would recommend to anyone,Thank you for the great review! We are glad Adam & Brian took great care of you!
Buy your next car here!
by Smith family on 06/12/2024Excellent experience at a dealership. Nick Withers was extremely helpful and very easy to work with! Traded in our vehicle and got into a new vehicle in the same night. Steve Vanscoonhoven (finance) was also great and easy to work with!… Highly recommend getting your next vehicle from these guys!Saddened and Disgusted
by Twraz on 08/03/2023After 9 years of being a customer, Leased vehicles, and recommending to others, I’M DONE. This time it looked like they were hoping my insurance would cover their inflated price- but my deductible was too high. I paid out of pocket for… scabbed in wires- wasn’t even a genuine wire harness part swap. I am saddened and disgusted at the same time.Great dealership
by JR on 03/02/2023Been going here for years, excellent service and sales. Dan Kraus is the guy to see in sales. He knows his stuff like no one else. I have two vehicles from Basil VW and both are in great shape, one has 116,000 miles.Great service
by Bob on 01/26/2023Very friendly staff, Rob was a pleasure to work with.Service second to none!
by Joe P on 10/07/2022Real people that genuinely care about their customer. Very difficult to consider a different brand when treated so well. I’ve been a satisfied returning customer for over 10years.Short and sweet
by LEE on 09/10/2022updated 09/19/2022No pressure clean and knowledgeableAnother GTI!
by AnnieO on 07/06/2022I have been dealing with Basil VW for seven years and have been very satisfied with sales and service. Always friendly and knowledgeable.Great sales
by Andrew on 03/17/2022Great sales and finance team. Took the time to get me into a new vehicle.Highly recommended!!
by Jason V on 01/27/2022Had an amazing experience. Kevin helped me find a great car in these difficult times. Great service and a fast transaction.AWESOME
by Mark T on 01/12/2022Kevin at Basil VW was awesome. He went above and beyond to ensure a smooth transfer of vehicles and a fast sale. He was extremely informative about the vehicle history and thoroughly explained how the Vw warranty with certified vehicles… works. I would highly recommend this dealership.Excellent service
by BC on 12/29/2021Bought an almost new VW Tiguan from Basil VW. We were treated with respect and we were able to come to terms quickly without a lot of hassle. The dealership handled every aspect of the transaction including financing efficiently. I would… highly recommend this dealership.Great sales experience
by Bob Nardone on 11/15/2021Kevin Haines was very helpful and patient with us as we went through a difficult personal period right in the middle of our transaction. No pressure just a pure gentleman as well as Jeff the finance managerHorrible Experience
by John Doe on 09/29/2021The vehicle itself was fine- the sales and service were not. The salesman didn't know much of anything about the vehicle, which as you can imagine was rather surprising. Therefore he was not helpful at all, and he wasn't particularly… personable to begin with. In fact, when I would ask a question about how a certain thing works, he would say "I don't know. You can call a Volkswagen shop about that". I had to ask him THREE different times just to get the tires inflated properly- the third time I asked "so were these tires pumped up?", he said "I don't know... I asked them to". So he drove it back to their little garage again and finally got this simple request completed- but only after he would've let me drive off on soft tires. There was some issue with the vehicle that had been fixed in their shop when they acquired it, but he couldn't elaborate on what that issue was beyond a very vague description even though he had just spoken to someone to find out. So if you do go here, don't expect warm treatment. Expect a barebones transaction of whatever the listed price was, filling out paperwork, their commission-induced smile at the end, and them letting you know that they did you some kind of favor by making you want to rip your hair out. You'll just run in circles if you want more details. It's not worth the hassle. Two stars because they let me look at the car on a lift. ...But that doesn't change the fact that I was close to saying "[non-permissible content removed]" and leaving mid-transaction. I wouldn't recommend my experience at Basil Volkswagen in Lockport to anyone, ever.We're disappointed to hear of the negative experience you had at our location. Our manager Jennifer would really like to speak with you more regarding this matter. Based on the information provided we can't find you in our system. Please reach out to us at (716) 210-3382 to further discuss your visit.
Enjoyable experience!
by Kelsi on 09/15/2021This dealership is very personable and isn’t like most dealerships I have been to. Austin was my salesman and he was absolutely amazing. He was knowledgeable and extremely helpful. If you are looking for a vehicle they have new and used!… And not just VW used! I highly recommend this dealership for your next purchase!Impressive
by Terrence McCann on 08/24/2021The Sales staff at Basil VW were impressive! I say that because, not only were they knowledgeable, professional, friendly and courteous, but they didn’t waste our time. From the time we first arrived “just looking”, to the time we… actually took possession of the new vehicle, they were efficient and moved the process along. There was no standing around waiting for service.Great Car Buying Experience
by Basil VW had a great team on 06/16/2021Thanks to the who team at Basil VW for the delivery of my new VW Tiguan. An extra mention to Brandon, Taylor and Shannon for going the extra mile to make sure I was comfortable in my buying process. I absolutely love my new 2021 Tiguan and… your dealership. Great all around team, keep upnthe good work!Safe, Friendly, Honest, Fair - everything you hope for when buying a car
by Tom C on 05/26/2021This is my first experience with Basil, and it was a very good one. I came from out of town in order to get a specific model/color that I could not find locally...and it was worth the trip. I worked with Brandon and he was helpful through… every step of the process. Buying a car is not one of those tasks most people look forward to... Buying mine at Basil was as easy as I have ever experienced in my car buying process. Despite being out of the area...I am certain I will be back to Basil in the future.
Volkswagen Taos
Volkswagen Tiguan
Volkswagen Atlas Cross Sport
About our dealership
We are so glad you were happy with Dan's service!
by Basil Volkswagen on 02/12/2025