West Herr Honda
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Customer Reviews of West Herr Honda
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Manny is the Man !
by Modco on 03/29/2025
Immediately waited on when entered dealership by Manny. Very knowledgeable and could answer all questions. Definitely would buy another car from this dealership and Manny. Process was very smooth and worked around our schedule .
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by john h on 04/13/2025jay and paul in service were easy to work with. car was brought in to service squeaky brakes. after they checked them out it turned out to be dirt. they continued to check the car over and did not charge me for that service. they were… eager to solve the issue. thank youManny is the Man !
by Modco on 03/29/2025Immediately waited on when entered dealership by Manny. Very knowledgeable and could answer all questions. Definitely would buy another car from this dealership and Manny. Process was very smooth and worked around our schedule .Only place to bring your Honda!
by Toni on 01/22/2025We travel from Rochester to Buffalo just to work with this branch. James is amazing at what he does and makes the process very easy. Always recommend to my friends and family.5 Star Review
by Russ and Maureen on 10/09/2024updated 10/16/2024I was greeted immediately upon entering. Grace was very knowledgeable, a good communicator, she demonstrated the main vehicle functions and provided a thorough overview of the two vehicles I was considering. She made the experience… efficient and was a pleasure to work with.West Herr Honda Service Review
by Brian on 10/03/2024updated 10/12/2024Scheduling service was easy and they had available times within a week. Other places I have been have taken over a month to get in. Service was well documented on the receipt instead of just reading codes.Satisfied customer
by Deb on 07/18/2024Service was superb! Service consultant was polite and informative and service was completed in a timely manner!West Herr Honda Is Great
by John Waliszewski on 01/30/2024Great service at West Herr Honda in Lockport, NY. My service was on my appointment time, all service matters were handled expeditiously, results of service work were explained in detail, price was reasonable, service writer was… knowledgeable and professional.Awesome Dealership!
by Linda S on 12/16/2023West Herr Honda is the best place to buy or lease your car, new or used. Cars are awesome and the staff are all amazing. Friendly, warm and so helpful. Leased my 4th Honda today with help from Erik. Thank you Erik! It was wonderful working… with you again. I highly recommend West Herr Honda of Lockport. Great cars, amazing people.Dream Car Times Two!!
by Prynces on 12/08/2023This dealership has always been welcoming, informative and attentive. My first purchase from this dealership was in 2022 and James Y. sold me my vehicle. He made the process easy and helpful. He left such a great impression I made my second… purchase today! James has been fantastic in every area and has NEVER left me feeling disappointed nor made me feel like I’m being left in the dark. I highly suggest making him your car sales man as you won’t be disappointed. Terrance reviewed warranty options and answered any extended questions I had. He also helps you review the different warranty options and tells you which one would better suit your needs depending on what you’re looking for. I hope anyone who is looking to buy a vehicle from West Herr Honda follows through with it. They’ve helped me buy my dream car twice and without them it wouldn’t have been possible. A huge thank you to anyone who has helped me along the way purchasing both vehicles. I applaud everyone on their hard worked efforts. Keep up the amazing work!!Incredible Experience with Emma Chynoweth!
by Michael Wild on 11/22/2023West Herr and Emma made my experience not only easy but very pleasant. Emma is exceedingly knowledgeable and was able to answer all of my questions and concerns. I am so grateful and planning to return to West Herr the next time I want a… new vehicle.Honda pilot
by Dave on 10/11/2023Brandon did a great sale presentation of the car, explained everything, very personable and east going, no sales pressure.Excellent service.
by Karen B on 08/30/2023As soon as I pulled up even thought I was early and it was still their lunch time, My Service Manager, Dale, greeted me and had me sit in their clean, spacious waiting room. When they were all done, Dale came out and explained everything… to me. It was for a recall so there was no charge and they inspected things that had nothing to do with the recall.Fast thorough and polite service visit.
by George H on 08/10/2023You will never be disappointed taking your vehicle to west Herr Lockport for service. Clean quiet and responsible dealership. I’m glad to make the trip from Buffalo. Leased many cars from them.Thanks West Herr Honda
by John on 07/19/2023Very efficient service, car was taken prior to appointment time and completed within the estimated service timeframe, reduced some of the work I requested because it was not necessary, fair price for the work done, friendly & knowledgeable… staff.Amazing!
by Tracy on 07/01/2023If I could give a car buying experience 1000 stars, I would. This was by far the fairest, easiest, and most transparent experience I have ever had. Not only did they give us a fair deal on both our trade in and our new car, but they… communicated the way I prefer (text) instead of a barrage of calls. Wayne was amazing! I can’t say enough good things about him!!! And he even delivered the car to me in Rochester because my work day got crazy and I couldn’t make it up to Lockport. That allowed me to sign all paperwork at home. I can’t describe how easy the whole process was! Thanks, Wayne, for your kindness, transparency, and excellent customer service.Great service
by Nobby on 06/24/2023Received outstanding service on 2 vehicles this week. Dale was kind and efficientPreventative maintenance
by ML on 06/02/2023As usual, maintenance was done in a timely fashionGreat value in these pricey days, pleasant experience!
by Don Paul on 04/23/2023I have just leased my 6th straight Honda from West Herr in Lockport, switching from the 5 high-end Accords to a CRV Hybrid (the Accord has become too long for my garage :D) and have, again, had a truly pleasant negotiation resulting in a… good deal. I worked through Sales Consultant Bob Michael who more than lives up to West Herr's high standards and who is a very intelligent straight shooter. Of course, Honda is a great product to begin with and, yes, there are still springtime supply problems, but West Herr NEVER does markups at any of their many dealerships, no matter how short the supply. They got me the CRV with the trim level and color I'd put a deposit on after a reasonable (by today's standards) wait. There was no pressure to purchase add-ons. The only one I chose, because it works so well, is the Simoniz coating. (They didn't bring it up. I asked for it.) In all my lease negotiations over these 12 years, every one has been a good, fair deal and a far more enjoyable experience than one might expect. Service has been great all the way, and routine maintenance has been more than competitive in pricing. These are tough, pricey times for getting a new car but, IMO, West Herr makes the process as easy-going and satisfactory as I could ever imagine returning a good value to a loyal customer.Rescued
by Jerry on 02/10/2023I would truly recommend this dealership because of the service depth. and service rep, Jennifer. I had a major problem with my car n took it there. She accomidated me without an appt.and resolved my problem. I can't thank her enough. I… know where I woll go if I have another problem. Thanks, Jennifer.
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John, We're so glad to hear this! Thanks for choosing West Herr!
by West Herr Honda on 01/31/2024