Lexus of Queens
Customer Reviews of Lexus of Queens
Review type:
Customers beware and check everything!
by 548lego on 08/09/2016August 2015: bought a 2013 pre owned Lexus RX 350 from Lexus of Queens and thought that we spent a lot, considering also that "certified" letter we asked for, had to be paid extra! After 11 mos. and less than 6000 mi. the battery went dead… (it was old to begin with). We called the salesman, who said that the battery "was good when we bought the car, wasn't it?" Also he claimed the certification was "included in the price". How would you like to get stuck in your car in this hot, hot summer, after you paid over $35,000 and trade in a very good Honda Pilot less than one year ago? What a scam!Great experience
by jsams2412 on 05/14/2016Easy, friendly and knowledgeable. Would highly recommend. from the first phone call I got from Inna. Was very satisfied with service.I would like to thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you with your vehicle needs. I am glad that you were satisfied with the service in which I provided you with and I wish you luck with your new Lexus! If you should ever require further assistance with anything vehicle related, please feel free to contact me at, (866) 504-0980. Inna Katsman, Business Development Manager.
Buyers Beware
by Fullmetal1512 on 07/13/2015They pull the old bait and switch. Plus they will promise you the world and give you the shaft. READ YOUR CONTRACT !!!Good afternoon, I am sorry that you are feeling this way about your experience with us and I would like to make any corrections possible. Customer satisfaction is our number one priority and we strive to achieve just that. I would like to dig deeper into your issue. At your earliest convenience, please call me to discuss this in greater detail. My number is, (866) 504-0980. Ken Wartel General Manager
2009 is250
by tntn191 on 07/12/2015The level of frustration and regret we feel from purchasing our pre-owned vehicle from this dealership is astounding. The whole experience was so terrible we will NEVER be going back here again and we advise others to stay away as well… (please read all the negative reviews online for yourself). This dealership was incredibly unprofessional and operates their business in such an unethical manner. We worked with salesman, Dennis and his manager, Richard, to purchase our white 2009 Lexus IS 250. We negotiated on the price and agreed to have them fix the front interior leather seats and the front bumper (later they also decided to “fix” the back bumper for us as well). We initially inspected the car on a Saturday and they encouraged us to come back that following Tuesday (the last day of the month) to pick up the car and complete the paperwork. On Tuesday morning while on our way to the dealership we get a text message from Dennis explaining that the car was still in the auto body shop and would not be ready to be picked up that morning. We were annoyed that they failed to inform us sooner but we didn't want to rush them so we told them to take their time. We live in Brooklyn and traveled to Queens via the subway so we waited around the area. After waiting a little over 8 hours we get a call from Dennis saying we would not be able to get the car that day, it wouldn’t be ready. We were really frustrated with the complete lack of communication between Richard and his team (Dennis and the auto body shop they work with, which was literally blocks away). Richard didn't think it was a big deal and simply told us to come back the next day, without once putting into consideration people have to work and cannot be taking days off because their car dealership is so unprofessional. He of course put the whole blame on Dennis who he explains has been “a car salesman for two weeks and doesn't know what he is doing”. I’m sure this isn't the first time he has used that line. In the end Dennis drove the car to Brooklyn for us the next day. Shortly after, we discovered there was a crack on the windshield (please see attached picture). We contacted Dennis about it right away but decided to fix that on our own since it was a simple fix and didn't want to go back there after what happened last time. However, after a little over a week of having the car in our possession we realized there were cracks in the paint on the back bumper (see pictures) and further investigation lead us to unsightly paint drips as well. The paint was also completely rubbing off on the front bumper as we were cleaning it. We admit we know nothing about cars and immediately brought the car to another auto body shop and we were just shocked. The bumpers were never sanded down before primer and paint application. The paint they used was of the cheapest quality. They didn't let the separate coats of the paint dry before applying other coats on top. The paint was literally coming off in sheets (again please see pictures). The most ridiculous was the fact that the back bumper was only attached with ONE screw and other screw was no where to be found. The head lights wasn't screwed on properly either and was coming out as the bumper was removed for further inspection. We were told this sloppy job could have been done in under 2 hours and yet we waited about over three days for it. At this point we were beyond angry and I called Richard and of course he put the whole blame on the auto body shop. He told us to bring the car into their dealership because he wants to see these issues and that there was nothing he could do for us unless he saw the problems. But seriously who would ever bring their car to this place ever again?! After days at the new auto body shop we received more bad news, the front bumper would have to be totally replaced because whatever chemicals they used on the bumper before was preventing the any paint from securely adhering. Even after the bumper was repainted the paint would eventually come off in sheets again. Needless to say this whole ordeal has been a nightmare and we really hope no one has to go through what we experience at Lexus of Queens. You have been warned, go at the risk of your own expense.Good afternoon, I am sorry that you are feeling this way about your experience with us and I would like to make any corrections possible. Customer satisfaction is our number one priority and we strive to achieve just that. I would like to dig deeper into your issue. At your earliest convenience, please call me to discuss this in greater detail. My number is, (866) 504-0980. Ken Wartel General Manager
Great Service!!
by minap87 on 07/30/2014We were considering leasing a Cadillac ATS and went through two different Cadillac Dealers- City Cadillac and Great Neck Cadillac. Both screwed us over!! Lexus of Queens was awesome, quick , and time efficient! We had the car same day and… had no problems!! Andrew was helpful and willing to get what we wanted.What a Wonderful experience!!!
by luvmylexus on 06/13/2008I bought a 2008 RX 400H from this dealership. It was my second Lexus and it was my best car buying experience ever. The entire sales staff, especially Robert Meyer was amazing. From the minute you walk through the front door, until the… second you drive off, you are treated like royalty. Not only was Robert a complete professional, he was totally honest and upfront about everything and fully explained all of the purchase options available to me:) I have never come across a salesperson like him before, and probably will never again. Now only if he could get me my shoes at such a great discount, i would really be in my glory. Robert and his manager even beat the edmunds.com suggested pricing. I definitely have only kind words for Lexus of Queens. I can say this, if you are looking for or thinking about buying a Lexus, you won't be disppointed by Robert Meyer or Lexus of Queens.I had a similar - very positive experience at Lexus of Queens. I was referred by AAA to Lexus of Queens. I purchased my 2009 lexus here in November, 2008. Robert Meyer is the AAA sales representative at this dealership. The dealership is beautiful - a classy, elegant, yet comfortable atmosphere. Staff are very pleasant, attentive and professional. They have a "cafe" where you can have a beverage and snack while watching cable television. The bathrooms are elegant and very clean. These are the same facilities one would use while having your car serviced. It is obvious that customer service and satisfaction is a high priority. As my sales person Robert was very pleasant, courteous and attentive. As was stated by "luvmylexus" Robert Meyer beat the Edmunds.com TMV price for my RX350. I also dealt with Howard at this dealership. He assisted me with accessories and financing. Like Robert, Howard was very friendly, courteous and attentive. I am extremely pleased and I highly recommend Lexus of Queens and in particular Robert Meyer. And I too -----LUVMYLEXUS!!!
Robert Meyer is no longer affiliated with Lexus of Queens. He is currently at NY's #1 Lexus dealership, Rallye Lexus. His # there is 516 676-4000. Please contact him for all of your needs. You'll notice a tremendous difference at Rallye Lexus. Not only with Robert in your overall sales experience, but service as well. Rallye Lexus is NY's longest running Elite of Lexus dealership. Come experience the difference and see for yourself!
Bait & Switch Tactics Horrible Customer Service - BEWARE
by davidsharp on 11/19/2011updated 04/25/2025Lexus of Queens is WELL KNOWN in the industry as being [violative content deleted] and having underhanded tactics. I was interested in a used 2011 Lexus RX350 AWD with Navigation. I checked about a dozen sites and the car was CLEARLY listed… for sale for $36,190 and on some of the sites they wrote $33,190 was their financing price. And the car was listed everywhere and on CarFax as having a Certified Pre-Owned warranty which is an additional 2 years / 50,000 miles. Worth $2,000. I called Inna and she said sorry but the car is so well priced that they had to remove the CPO. I accepted it and moved on. We agreed to $36,000 plus their HUGE $995 document fee (also total garbage). I asked for more photos. The used car manager phones me back 30 minutes later telling me that I have gotten the wrong price, that the car is actually magically $39,000 plus fees. I told him that the car is listed everywhere at $36,190 but he tried to play some game saying that this was their financing price, but on their own site it said $33,000 was their financing price. To make a long story short ... they tried to make me think that I was not looking at the right car and their price is $39k. Total [violative content deleted]. This is called a bait and switch tactic. Common especially in the NYC area dealerships. All of them are [violative content deleted]. I had a similar case at two other Lexus NYC dealers.
Hello, I am sincerely concerned about your battery issue and I would like to personally address this situation. Unfortunately, your contact information and name are not shown here. I would appreciate it if you could contact me by telephone, or by email, so that I may handle this, immediately. I look forward to speaking with you soon. Ken Wartel, General Manager, Lexus of Queens. (718) 392-7500, ken.wartel@lexusofqueens.com.
by bramautogroup on 08/11/2016