Major World Chrysler Dodge Jeep Ram
Customer Reviews of Major World Chrysler Dodge Jeep Ram
Review type:
They should be called Major Fraud!
by RT on 08/20/2021I had an insulting and shocking experience at the Major World Chrysler Dodge Jeep RAM I selected a Cherokee Lux on Major World website and came in to discuss a purchase. I was referred to the sales person Jordan Minister. After a long… negotiation and a usual going back and forth between me and his manager, he offered me a good deal that I accepted.. However, while Mr. Minister was preparing a sales contract, I noticed that some features in the vehicle in his proposal looked wrong, such as his offered vehicle had 2.4L engine instead of 3.2L, a pre-installed feature in Cherokee Lux. Then I realized that he sneakily swapped a car on me and gave me a cheaper model, without even mentioning it. I confronted him and requested to speak with the manager named Garry. To my complete shock, instead of apologizing for the grave "error" on the sales person's part, the manager publicly humiliated me and kicked me out of Major World. He said that he “did not want to deal with people like me who accused Jordan, who made a small mistake”. After being caught red-handed with essentially an attempt to defraud me, they did not even have a decency to apologize. Do yourself a favor and buy your new Jeep somewhere else. It's an awesome company, it's an awesome car. If you absolutely have to buy from Major World, check everything twice - these people went very low in trying to take advantage of me. Finally, do not just take my word for it, read Better Business Bureau report (which I should have read too), they were found guilty of “using deceptive and illegal practices”.Excllent
by bossladie500 on 02/17/2017They got me approved after a car accident thanks guys nash anf the crewBEWARE! Bait and Switch [non-permissible content removed]
by Damon_N on 01/09/2017I contacted the dealer after finding a "too good to be true" vehicle, a 2005 Yukon XL Denali with 66K miles for 11,000.00. I contacted the dealer, and they said it was still available, so I filled out the credit form and was prequalified… to purchase the vehicle. All that was left was to test drive it. Heres the best part, I let them know I was driving up from Baltimore Maryland, approximately 4 hours away, and asked them to hold it, and that I would even leave a deposit if that was required. They said they would hold it no problem, and we setup an appointment for the following Sunday for me to drive up and test drive it/purchase it. Saturday night at 7:30, I get a call from Yomarie Rodriguez, confirming my appointment, and letting me know the truck was waiting. I rented a car one way from Baltimore to New York, and drove 4 and a half hours to their dealership. On arrival, I was informed the vehicle had been sold, and that they never hold vehicles for anyone and since I had driven all that way, they had a couple of other cars to show me.....I let the sales guy know, that I wasnt interested in anything they had. They didnt even bother apologizing. I got back in my rental car, and drove the 4 and a half hours back home. I am pretty sure they could care less about losing one customer, but If someone reads this and decides not to do business with them, they might get the message.Good Experience
by Poppa79 on 12/04/2016I had a great experience...i dealt with Jamie and the process was painless.Good guyWorst Used Car Dealer in the World
by Bik_Bista on 11/20/2016I have been driving car since 2004 and this has been the worst dealer I have ever been. Sales Person Kevin Brosi was [non-permissible content removed] and treated me like animal. I saw some good car deals in their website and made a trip… from NJ but when I went there, This Guys said these car on special offers are not in good condition and they are all wrecked that's why they are cheap. I went with 6 Stock numbers and This Guy could not even find one in the parked area. As soon as they found out that I wanted to pay cash, and not run my credit, they just wanted me out from there. I cant believe THAT SO CALLED SALES MANAGER, Kevin Brosi can treat their customer like this. He couldn't find any car that I was looking for and just wanted to show some other Wrecked cars to prove that with that price I can only bad cars. I was humiliated and treated badly just because I was looking for the cars which were listed as a special deal. I tried complaining about this guy but no one seems to care. why would you work there if you don't like what you do and don't want to help your customer. I am sure this guy is not happy with his life and trying to punish their customer but you know right next day, I bought 2015 Toyota Camry SE in 15K from somewhere else which was even better deal and I am happy with my life. This guy will have bad day everyday and make sure that others who will deal with him will have the same, [non-permissible content removed].The best experience
by GodismyCaptain on 11/03/2016I went to the dealership on a rainy day , but unlike the weather the service was wonderful. The salesman that assisted me was Victor he was very pleasant and patient . He answered all my questions in full detail ..... (I asked about a… hundred question) I left there rolling out with my Jeep Grand Cherokee Limited. I will definitely recommend friends and family to come to this locationReview
by Patricia911 on 09/20/2016The salesman was kind and helpful and understood our needs. He worked with us and gave us the best deal possibleGreat Sales and Leasing
by mickyfinn on 06/10/2016Went to dealership to lease a Jeep Wrangler Unlimited. Sebastian salesman was really great and I had a lease quote from their dealership from 5/15 and they matched the lease and in about 4 hours i drove off with my 2016 Wrangler Sort… Unlimited. Thanks guys for great sales experience!!!!!E the salesperson
by Ceo_tp85 on 05/02/2016Great service from this gentlemen very informative and helpful in the process . Have maximum effort to insure me the customer was happy and satisfied and didn't take no for a answer from the bank which was greatly appreciatedThank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your car shopping experience with us. If you have any further needs, do not hesitate to come back in for a visit. Christina Sellito - christinas@majorauto.com
Beware!!!
by voice33 on 04/16/2016I brought a new Charger Scat Pack from Major World the second week of March. Saying it was a nightmare would be an understatement. At first the salesman George Flores was very professional and seemed nice. However, after I took the car home… I realized that the white paint on the Charger had been damaged by the tire shine used by their detailing people. At first they said they would fix the damage, but after it became clear they would need to repaint parts of the car they stopped returning my calls. Only after threatening to write bad reviews did George and Kenny (the manager) call me back. In all my car spent nearly one month at Major World and its still not right. If this wasn't bad enough after I received the car back I reviewed my dash cam video and saw that they were actually driving my car around. They took it to Burger King down the street and had lunch! In total it looks like they put 30-40 miles on my car during the time I left it with them. Needless to say I won't be buying another car from them again.I apologize that you felt your recent experience at Major Chrysler Jeep Dodge was less than pleasing. It is my goal to help resolve this matter while demonstrating the importance we place upon providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Sincerely, Christina Sellito - christinas@majorauto.com
marco the best !!!
by ross2016 on 10/31/2015thanks Marco you are the best seller,my car its great end nice ,the car match w me do well,thanks buddy!!!Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Marco was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best regards, Christina Sellito - christinas@majorauto.com
Overall pleasing experience
by Richie2279 on 09/08/2015My wife and I leased a Durango from Major World Chrysler Dodge Jeep Ram. Our sales executive was Mino Park and his service manager was Jennifer. We were pleased with their level of knowledge and personal skills. We did not feel pressured or… bullied into making a decision we were not comfortable with. They worked late into the evening to make sure our car was cleaned and detailed before taking delivery of the vehicle. They remained in contact with us after the deal was completed to help with our wheel locks and informed us of other possible add ons to the vehicle. We really appreciated their hard work and customer relations. We would recommend this dealership to our family and friends. Richard and Patricia CintronRichard and Patricia - Thank you for providing us with feedback regarding your recent visit! Mino and Jennifer are wholly devoted to the success of our guests experiences and we are both lucky and proud to have them on our team. We look forward to seeing you soon and hope that you enjoy your new Durango! Best, Christina Sellito - christinas@majorauto.com
Exceptional experience
by Jaggie371 on 08/03/2015My sales representative at Major World, Omar A Cordoba, made the car buying process a truly satisfying and rewarding experience. Mr Cordoba's vehicle knowledge and positive interpersonal skills are remarkable.Thank you for the positive feedback! I am happy to hear that Omar was able to provide you with the outstanding car buying experience we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, Christina Sellito - christinas@majorauto.com
Best first Car Buying Experience!!!!
by Kvega55 on 08/01/2015Thanks to Mino and Justin, didn't feel pressured or rushed and made my first car purchase easy. Very professional and didn't tell me what I wanted to hear just to get a sale but walked me thru the entire process. I will definitely come back… for my next big purchase!!!Congratulations on your purchase! Thank you for taking the time to write about your experience. It is magnificent to know that Mino and Justin were able to provide you with the honest, pressure-free, and knowledgeable service that Major Chrysler Jeep Dodge is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, Christina Sellito - christinas@majorauto.com
prompt and efficient
by melv34 on 07/29/2015My experience was excellent. I spoke with Marco Correa on the phone and he quickly helped me find the right car for me at the right price. Then at the dealership, he was prompt and professional. Could not ask for a better experience.We are pleased to hear that you had an excellent experience with Marco. We always do our best to make sure all of our customers leave with the right vehicle. We would like to sincerely thank you for your business and we look forward to seeing you again. Enjoy your new car! Best, Christina Sellito - christinas@majorauto.com
Great place where we found our new car
by Kaitstin on 07/26/2015Very friendly, non pushy dealership. They had a huge selection and Mino, our representative was friendly, informative, and helped us select the best financing options that worked for us. We Never felt pressured, just well taken care of and… they offer a great service package. We love our new car- thanks guys!Thank you for stopping by to leave this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit with Mino reflects these values and he assisted you in such a detailed and customized manner that makes your shopping experience so pleasurable and stress free. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Christina Sellito - christinas@majorauto.com
great service
by gabby24 on 07/22/2015my sales man MINO PARK is one of the best sale man i evevr meet and saying tht about a saleman is very rare cuz i had horrible experiences b4 he made sure i got wht i wanted and could afford he work with me 110% of the way i jus love tht… guy i will reccomed anyone to major world and to see MINO cuz he is one in a million. CUSTOMER JUDY BROWNEGabby, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction and if possible 200% in all aspects of our dealership, and I am happy to hear that Mino and the rest of our team were able to gain your trust in our business. We look forward to servicing your future automotive needs! Christina Sellito - christinas@majorauto.com
Great and quick
by Idanny on 06/27/2015Was a good experience and drove the car out the dealership the same day.Patrick
by Leolovegym on 06/24/2015Patrick gave great customer service from beginning to end he was very professional experienced and efficient. He gave me great advice and he worked around all obstacles we may have come across i would definitely recommend major world and… patrick to family and friends. I gave him a big hug and offered him lunch i was so happy to have my first car with little hassle compared to what other dealerships gave meExcellent saleman
by llanuza on 06/21/2015Mr. Mino Park excellent salesmanship make buying a car easy and relax. I'll recommend him to my family and friends.Mino is the best!
by tcmiller5 on 06/01/2015Mino helped us purchase a 2015 Jeep Cherokee and could not have been more helpful. He walked us thru every feature in the car and was extremely patient, especially considering that we are first time car buyers. Really appreciated all his… help and will recommend him to friends.
Ram ProMaster Cargo Van
Jeep Compass
Jeep Grand Cherokee L
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Sebastian and our team were helpful during your visit and that you love your new Wrangler. If you have any questions, please don't hesitate to reach out to us again. Best regards, Christina Sellito - christinas@majorauto.com
by majorcjd on 06/14/2016