Orleans Ford
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Customer Reviews of Orleans Ford
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41 sales reviews
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Stephen
by Stephen on 09/05/2021Overall a good purchase experience. The salesman could not work with us on price, but the finance guy did or their would have been no deal. We both wore masks the whole time, salesman did not, even on the test drive he should have at least… asked or mentioned his vax status. Not one other person - customer or employee - wore a mask. The paperwork took WAY too long! After the test drive and our depiction that we wanted it, it took 3 and a half hours to do paperwork. It was last day of the month and moderately busy, but that is way too long. I was going to say the hell with it and leave, but my wife was more willing to wait.Professional Sales Experience
by Buffalo'21 on 01/08/2021updated 01/15/2021Very competitive pricing brought me in the door and expert salesmanship sold the truck. I worked with Mr. Brabon through my F-150 transaction and was very impressed with the professionalism he maintained throughout the entire process. I… looked at and test drove 5 different vehicles and visited Orleans Ford 3 separate times and contacted John more times than I can count. With every visit, text, and call was met with the same courtesy and patience as the first.Thank you for this feedback, Buffalo'21. We appreciate you letting us know how we did.
Buying used car with negative equity on trade - Orleans Ford Handled It!
by Tnicki41 on 12/06/2017updated 12/18/2017I really enjoyed my experience with everyone at Orleans Ford. I drove 45 minutes and took same day delivery of my "New to Me" car. My Salesperson - Aaron Radka was down to earth, the Finance Manager went out of her way to get me a lower… interest rate than that which I was already pre-approved for, and the Internet Manager & Sales Managers were polite, friendly & approachable and all were involved in the process. A down to Earth, relaxed environment made the entire experience well worth the drive and I will without hesitation recommend Orleans Ford to family and friends for their future vehicle needs. Kudos ~ Tim (2015 Ford Focus SE Hatchback with 14,500 miles)Painless purchase
by Cathail on 07/19/2017Found a nice car, slight drive out of town to get there. Had a wonderful no pressure sales guy allow us to test drive a vehicle that was not yet on the lot. He followed and gave me a call that the car was there, then we test drove. Awesome… little car nearly bought on the spot. But had to check out a few other cars.. ;P We came back, quick process in the purchase. Thank you Aaron.Absolutely recommend! Painless first-car buying experience!
by kelly1418 on 06/28/2017updated 07/07/2017Had an excellent experience with Orleans Ford. I started by looking at their inventory online, submitting a couple inquiries via email which were quickly returned the next day by phone call. I went to take a look at them and worked with… Cory, who may not be the most mechanically savvy sales associate but was great to work with, friendly, and professional nonetheless. I appreciated that he wasn't the pushy type. As I was looking for used vehicles, I can say they have a wide-variety of models, all relatively new and with low miles. I had looked at at least 6 other dealerships and couldn't find any one other than Orleans Ford that offered newer, low mile vehicles for such competitive prices. Once I decided on a vehicle, the actual buying process was shockingly easy! They were organized with their paperwork. One of their downfalls is that when trying to negotiate a lower price, we were told that due to the age of the internet along with their already low prices, they don't budge on used vehicle prices. What is listed is what you pay if you want it. They did say if I were buying a new vehicle it would be different. I'm not sure if this was the case for others dealing with them, but I was kind of surprised they weren't willing to haggle at all. So to give you a timeline, I went and saw the vehicle on a Monday, then again on the following Wednesday evening to seal the deal (which I didn't have to make a down payment for by the way), and had my schedule allowed, they would have been ready for me to pick it up the next morning. Overall, I really enjoyed working with Orleans Ford. I was shocked at how easy and painless they made the car-buying experience, especially since I was new to this as it is the first car I've had to buy on my own. They were very personable and upfront about the car's history. I would definitely recommend them to anyone looking for a nice vehicle! I already have to my family and friends. If I'm still in the area when it comes time for the next vehicle, I'll be heading over to see them again.We appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
Fantastic Experience!!
by chewbacca24 on 02/24/2017updated 03/07/2017Professional, and highly ethical. Purchased vehicle from dealership through internet without inspecting vehicle. They treated me like a repeat customer and still had me inspect the vehicle once I arrived. Lowest price and cleanest used… vehicle I could find. Great transaction.Purchase of pre-owned vehicle
by Fayexxx on 01/03/2017updated 01/14/2017Rich and Joni at Orleans Ford were a pleasure to work with from beginning to end. They made the process of purchasing my vehicle very easy, having everything all prepared the day I went to look at it and drive it. And, I am enjoying my… vehicle. Thank you.Thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Horrible service!
by Fordman65 on 11/28/2016Horrible experience with Sales Rep and general manager! In purchasing a new vehicle from Orleans, they failed to return the plates from my trade in to me upon purchase. Over the course of many months I attempted to contact the sales rep… to resolve the issue and never got reply. I finally called the title clerk who yelled at me over the phone and used profane language. The clerk, sales rep and GM all put the blame on me and spoke to me with tremendous disrespect. They completely failed to accept any responsibility for their error or to help resolve the situation. I strongly would not recommend buying from this dealership as they have little to no respect for their clients or standing behind their products and services!!!Great experience!
by Wolfie223 on 08/29/2016updated 09/12/2016Our sales representative, Rich, was very friendly and easy to work with. He made the transaction seem less from my old vehicle to my new.Wolfie223, thank you for your kind words and congratulations on your new vehicle! At Orleans Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Great doing business with Orleans
by Larry0823 on 07/18/2016First time I have ever bought a vehicle and didn't feel like I got ripped off. Got a fair price for our trade in and the staff was super nice and didn't insult our intelligence like most dealerships. Will definitely go back for our next… vehicle.We're pleased to hear everything was completed to your satisfaction! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
Great salesman at local dealership
by FordEscape22 on 07/05/2016My salesman, Scott Sloper, was knowledgeable and showed initiative when finding answers to my questions. He went above and beyond to ensure that I was happy with my purchase, and the transition to my new Ford Escape was peaceful and easy.… He genuinely cares about the people he does business with. I have purchased many new vehicles in the past; however, this was my first time purchasing from Orleans Ford. I will recommend Orleans Ford and Scott Sloper to all my friends and family.2014 Ford Fusion SE, great service.
by cs1234125 on 05/25/20162014 Ford Fusion SE. Service was very friendly, feels like a family business. While I was there I heard a few salespeople making more of a fuss than necessary when negotiating, a little more professionalism would've been nice. I had no… issue with my salesman, negotiation was fairly reasonable. Everyone was helpful and straightforward. I had to get brakes replaced after one week of owning the car. The repairs were covered, done in a timely fashion, and I got a rental car to get back home, which is an hour away. If you want a Ford Fusion, check out Orleans Ford!VERY Happy Customer
by devildog3 on 05/11/2016Just when I thought that a major new car dealership with a small-town feel was a thing of the past, Orleans Ford proved me wrong. And, I assure you, I am not in any way associated with this dealership, and I rarely comment (especially… online about services received), but in this case I had to. IF you are looking for a new Ford and are trying to find a good honest dealership with no-BS / hassle-pressure, you need to stop looking and go here. My elderly mother who is difficult to say the least when it comes to parting with her brass as they would say in England her home country, and takes decades to make a decision, came up from NJ this weekend-for me to help her purchase a new small-SUV. I only went to Orleans Ford to see how they compared to the major dealers in Rochester. They dont even compare. They are better in all respects. Prices are less, and in our case 3-4K less selection is better, (If you dont see what you want, they will get it) and again, no super slick what do I have to do to get you in this car today sales routine. The Salesman Tom was awesome. Patience of a saint. We tried numerous vehicles over 3 days, picked his brain, and in my mothers case, tested him to the limit. He wasnt just after a sale; he really was concerned that my mom was happy with her choice too. Not once did he even show hint of frustration or try to sell her something more expensive that she didnt need. When she finally chose THE vehicle (a gorgeous Ford Escape Titanium with sunroof, her color, power everything and Turbo engine for thousands less than competitors) He took care of contacting Geico, got the intrastate paperwork taken care of all necessary documents as fast as possible. He is trustworthy, honest, pleasant, and professional, has a great sense of humor, and is very product knowledgeable. When my SAAB eventually shakes off its mortal coil Im calling Tom at Orleans Ford and see if he can hook me up with a new family sedan. PS: Ive also told my in-laws to give him a call.It was truly a pleasure to do business with you, devildog3! Thank you so much for being one of our valued guests and we look forward to your next visit!
Small dealership - big selection
by Imfadale on 05/09/2016I was looking for a manual convertible Mustang, and Orleans Ford was one of the few Ford dealerships to have one available. I was specifically seeking the V6 model. I contacted the dealership and was able to complete the purchase in a… short time period. Staff was friendly and efficient. No complaints.Fine But
by Gnatsass on 04/04/2016fine - except I'm still waiting on receiving the keyless entry code for my vehicle. Jason said I would have it the next day, it's been a week. I e-mailed him for a status, no response. Assuming once the deal is done so is the… service?Gnatsass, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business!
A+ to your dealership!
by TheWoodman on 03/31/20162015 Yellow Mustang Conv. Cory was very pleasant to deal with. We were satisfied with the deal and the way the auto was delivered to us. Just wish I had known that there was no spare tire, as I'm not a believer in "Fix-A-Flat" repairs.… Ordered one though locally. Just a note-- The only other person that we dealt with was Joni, and she was great!! All in All a + to your dealership and staff!Here at Orleans Ford we sincerely appreciate your business, TheWoodman! We really appreciate your business and hope we can continue to be your one-stop shop for all your vehicle needs! Safe travels!
Orleans Ford, Good Business!
by DSquared_46 on 03/29/2016We purchased a slightly used Lincoln MKC. We had an all around excellent experience. The sales staff was helpful, not pushy, and very flexible to our wants and needs. The price was right, the trade in value for my old car met my… expectations. Overall, we are very pleased we purchased the MKC from Orleans Ford. It was a bit of a drive for us, a little over 70 miles, but it was worth it..My new used Ford.
by Phuphie on 03/28/2016I have only had the car for 2 days. So far I really like it. Joanie and Kevin were very helpful. The interior detail was excellent. The exterior was poor at best. I know it is only a 4 year old used car but to me it is my new car. Your… detailer should show a little pride. If that were va brand new car I would not have excepted it. I am going to spend $75.00 to have it done in an exceptable fashion. Next time I will be more discriminating.Excellent Purchasing Experience!!
by Kwll2945 on 02/16/2016Everyone at the dealership was great! My sales representative Kevin helped me with the financing and was willing to help me at every turn. It was truly a wonderful experience in shopping and purchasing a new vehicle!not totally satisfied
by customer105403 on 01/07/2016for the most part it was a good experience except i was told i was getting 2 keys for the vehicle and only received 1,i was told the second one was on order and it would be 2 or 3 days to get in,we are going on 2 weeks and still no… key,pretty sure i'm getting the run around.i also noticed a large scratch on the front bumber that was obviously there when i bought the car,i'm not very happy about that either. paul beckencustomer105403, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
customer105403, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Great dealership all around!!!!
by RATFlNK409 on 12/21/2015I just bought a new F150 from Orleans Ford. I had Corey as a salesman and i have to say it was the most painless big purchase I have ever made. I had been in contact with him for over a week. I set what I was looking for, what I was… looking to spend and my trade in. As soon as I got there it was a comfortable atmosphere. There was no pressure like you would expect from some places. So easy, we worked on numbers and he gave me a number that was much lower than what I expected to pay. They have the best prices around by far and I couldnt have been happier with the service. I already handed out Corey's cards to a few people I know were looking and they would be foolish not to do business with Orleans Ford. A+++ dealershipThank you for your wonderful response to the quality of service our Staff provides, RATFlNK409! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
Thank you for your wonderful response to the quality of service our Staff provides, RATFlNK409! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! We look forward to seeing you again soon!
Ford F-150
Ford Escape
Ford Explorer
Ford Mustang
About our dealership
Thank you for the feedback, Stephen. We will review with our team as we are always looking to improve.
by Orleans Ford on 11/10/2021