Customer Reviews of Mercedes-Benz of New Rochelle
Review type:
Exceptional Experience
by Bromfields on 03/28/2019Both my husband and I had the pleasure of working with Shawn Martinez who was nothing shy of amazing. He helped up pick out a car that suited our needs perfectly. He answered all our questions and concerns and took the time to explain all… features and cool things about our A220. Walked us thru the entire process step by step. I honestly must say he was amazing. He wasn't pushy or trying to sell us. He made us feel comfortable and more than happy with our purchase. We love our new car and will continue to do service with Mercedes and always ask for Shawn. If I could give him a 10 star I would. Thanks Shawn.Sales
by Amalota29 on 12/24/2017I had a wonderful experience. The salesman Shawn Martinez was great. He was very helpful and made my experience so easy and simple.Wonderful
by firstbenzie on 12/16/2017updated 12/26/2017Very wonderful service experience from start to finish. Everyone was welcoming, helpful, respectful and quick! I was very pleased.2015 c300
by BobOlson on 11/20/2014We want to thank David Garcia for helping us with our new 2015 c 300. Tom and Sergio we thank you as well. No pressure. Rest assured we would go back to your dealership when our lease is up.Misleading and Fraudelent
by mohammed8 on 09/24/2014I just want to say that MB New Rochelle service department is just great. They have the highest standards of service. However, I am giving the 1 star for their SALES department; and here is my story: 1 - I used to have a clean 2008… Mercedes E-350; on December 2012, I went to MB New Rochelle and I saw a 2012 GLK-350. After inquiring about the car, their salesman gave me the information about the specs, the payments and all. I leased the car, traded-in my 2008 one, signed the contract and paid the money. After few months, I was arranging the papers in the car, and I read the lease contract to find that it is A DEMO CAR!!!!! It felt very insulting and I felt that It was a spit on the face that I was fooled, misled and I cannot even go after them legally because I trusted them and signed on the contract. The contract feels like it's a cliche of all leasing contracts but I was never told that this is a DEMO CAR. I called them in, and told them the story expecting that they will respect their name and change the car or reimburse me for anything just for the sake of saying sorry. Unfortunately, I had to send emails and call their sales department several times and in the end all what they said is that they are SORRY!!! Oh really? If I put "sorry" on a check, the bank will never cash it!!! They made me to lose my previous clean car that I could trade-it in at a better deal. 2 - When I leased the car, it did not have a floor mat for the passenger's seat. I used to keep calling them for almost a year, and I visited them several times, they used to tell me that we will call you back, and they never do. In the end, I walked into the dealership and I asked for a senior sales manager to complain and guess what? I was blamed by their super rude and arrogant Sales President because I waited for a year!!!! I told him that I will pay for the floor mat and I do not want to buy a fake one from a Car-Wash, I just want the original floor mat. He made me feel so bad as if i am begging the floor mat from him. He felt shy and mistaken when I told him that I will pay for the floor mat and I am not here to ask him for a favor but he never apologized. What added insult to injury was when they gave me a floor mat with a different color than the interior color!!! 3 - Like a month a go, I was shopping for a new car because my lease contract is about to end. I called them six times for 6 different cars, and every time I call and I just don't give them my name because I thought that it could be a personal thing but they are who they are. They used to promise that they will call back and they just don't. It's better off for their sales team to go and sell cars in route 22 because dealing with MB clients is not their baby. Anyway, I went to BMW and I was treated like a king and made me feel that I am taking value for the money I am paying.Hi, We are so very sorry to hear that you did not experience the best customer service at Mercedes-Benz of New Rochelle. We do recall your situation with the demo car that occurred two years ago. Since that time, we have had many staff changes in order to improve the dealership and people have expressed much satisfaction since the changes have been made. We can't imagine that a different color floor mat was provided to you, that is simply unacceptable and we would not allow that to happen again. We understand that you have gone to BMW for your car already, however, we would like to make this up to you in some way. If there is anything we can do, please contact us and let us discuss the matter and come to a resolution that is satisfactory to you.
good experience
by scenic26 on 01/04/2014updated 04/25/2025Sales team did not pressure me, and did a great job in the sales process. I got what I wanted and thought the price and trade in of my other car was fair.Thank you for leaving us this review. We are very glad to hear that you had a great experience. Congratulations on your new car. If you ever have any questions please feel free to reach out to us.
Mercedes-Benz C-Class
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Mercedes Benz of New Rochelle is your source for Mercedes-Benz vehicles. To learn more about us, please visit: http://www.mbnewrochelle.com.
Our family of professionals is brilliant at the basics and achieves the extraordinary. We are committed to serving you with the highest level of honesty and integrity. Each member of our team anticipates your needs and is empowered to exceed your expectations. We exist for you.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Congratulations on your new 2015 C300 from Mercedes-Benz of New Rochelle! We are glad you had great experiences with David, Tom and Gergio! We definitely don't believe in pressuring our customers into anything they do not want. We look forward to seeing you again when your lease is up!
by mbwhiteplains on 11/24/2014