Bill Kolb Jr Subaru
Customer Reviews of Bill Kolb Jr Subaru
Review type:
2nd Vehicle I've purchased from BK Subaru. I wouldn't go anywhere else.
by Derri on 02/01/2023This Dealership indeed believes in the Golden Rule. It can get busy there but it's indeed worth the wait. I drove 60 miles to this Dealership and would drive 160 if I had to.Good experience
by Ian on 11/02/20222023 Outback-Mr. Bonfield was a complete gentleman during this purchasing process, kept me abreast as to any changes in the incoming vehicle status, made the experience very pleasurableThank you Ian for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Terrific Customer Service
by Steve and Ellen on 09/03/2022We were referred to Bill Kolb Subaru by Costco. When we arrived there for the first time we were greeted warmly by our salesperson Evan Cano. We were guided through the ordering process in a most professional manner and placed our order.… When the car was ready to be delivered we were on our way to pick up the car and we were involved in a minor traffic accident and could not get to the dealership. The next morning we asked Evan if we could be picked up and driven to the dealership to pick up the car. Evan drove from Rockland Count to Long Island to accommodate us. That is how accommodating the dealership is. When we were finalizing the lease process we met with Marty the finance manager. He was exceptionally nice and guided us through that process with recommendations on which services would be valuable to purchase. Evan’s dad Holman and the general manager Joe P were also extremely helpful during the process. Needless to say we were totally satisfied. Having previously owned Subaru’s we were familiar with the cars and their reliability in our opinion our experience at this dealership went above and beyond and exceeded our expectations.Thank you Steve and Ellen for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
VERY DISAPPOINTING
by Tom Patty Costick on 08/01/2022We had a very unprofessional experience picking up our new 2023 Crosstrek. Our salesman was busy with another customer, unprepared and unprofessional. And gave us the incorrect vin # which delayed our insurance. The Financial manager was… impersonal and made us feel like he was doing us a favor even though we were paying in cash. The car was not prepared properly as the antenna rod was not installed and we had to install it ourselves 2 days later. On the pro side the person assigned to show and explain the car to us could not have been more helpful and understanding. And the person who answered the general operator number was extremely personable and helpful in getting the antenna found and installed.Thank you for your feedback. I apologize that your vehicle delivery was anything but satisfactory. We would like the opportunity to make things right. I want to take care of your vehicle's first oil change and tire rotation. I am sorry for the inconvenience this caused and I hope you take us up on this offer so you can see what we are truly all about. Please give me a call at 845-398-6303 so we can make things right. Chris Flood General Manager
Amazing service
by Micah on 07/31/2022Ashley was great. From getting me checked in, and frequently updating me on the status of the car, I felt I was well cared for.Thank you for your kind review of Ashley, we appreciate your business Micah!
Class Act
by Jonathan 2013 CrossTrek on 07/31/2022Was interested in a 13 CrossTrek that just came in on trade. Rather than moving it quickly to get the sale, Holman, took the time to get it through the shop to get it up to snuff, and kept us in the loop. Instead of a quick sale, he made a… good sale. Will de start here the next time we're in the marketCongratulations, we hope you love your new vehicle for years to come.
We Keep Returning!!
by Pat and Bob Walsh on 07/29/2022Buying Subaru for 30+ years and purchasing/leasing at Bill Kolb Jr. Subaru since 2015. It’s always been a good experience. They’re knowledgeable and trustworthy. It’s why we keep returning. There no pressure and our salesperson Evan Cano… was wonderful to work with!Thank you, Pat and Bob! We are thrilled that our team continually provides you with the best sales experience! We thank you for your continued business!
Quick and Painless (Enjoyable, even)
by Taylor on 07/20/2022In the modern day of online window-shopping, I have found that most dealerships deliberately conceal certain financial details until you are in the showroom, and things are sprung on the blindsided customer; often in a high pressure… environment. This is not the case at Bill Kolb Jr.! When I electronically spoke to the salesperson (named Mel), all of the information was laid out before me, clear as day. I was even a little skeptical at first, asking “no, I want to know what the *final* price would be.” I was pleasantly surprised to find that the number was the final price, and that there weren’t going to be any extra fees that I had grown so used to. I made an appointment to see the car the following day (and two days later I was driving off in an Outback!) Everything I needed for my insurance/financing was expeditiously emailed to me by the salesperson as we stayed in touch over the couple of days which spanned the sales process. Maybe it’s because I had grown so sick of the way Long Island dealerships were treating me (and their customers), but the experience I had at Bill Kolb Jr. was quick, enjoyable, relaxing, and overall very pleasant. At no point did I feel pressured or otherwise uncomfortable- it was a very good environment. To put it in perspective, I live on Long Island where we have something like eleven Subaru dealerships. There’s a reason why I drove the hour-and-a-half to Bill Kolb Jr. Subaru.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Good experience
by Kv on 07/19/2022Very straightforward.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Bill Kolb Jr. is #1
by Colleen T on 07/19/2022This is the 3rd Subaru I have leased/ purchased from Bill Kolb JR. Amazing service as always. Holman and the whole staff at Bill Kolb Jr. are fabulous to work with. Such an easy and smooth process from start to finish.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Mission Accomplished
by Ken C on 07/18/2022Proactive sales department, very well prepared. Courteous, helpful in decision making and assisted in evaluation of purchasing options at lease end.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Family of Subaru’s
by Marie on 07/15/2022Respectful, friendly sales staff, specifically Howard Bonfield and Paul Speigel.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Purchasing our new car was a snap!
by C and J on 07/13/2022We walked into Bill Kolb Jr Subaru one afternoon, and left the next afternoon with the perfect car!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Subaru is sublime
by Jim and Viv Kalchbrenner on 07/11/2022Our salesperson Glenn Toker spent a lot of time with us and provided a catalog not offered by other car dealerships.Thank you for the review, Jim & Viv! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
Comfortable environment and very accommodating
by Alec on 07/08/2022My fiancée and I were doing a blind buy of a car under duress. The environment was very comfortable working with Evan Cano. He was very honest and forthcoming and even though it was needed, we never felt too pressured. I was given a great… deal with all things considered, and Paul in finance went the extra mile to make sure the sale went through after we told him our preferred monthly payment. Overall great experience.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
On top of their game
by L A Hernandez on 06/30/2022They are very upfront and to the pointThank you for your kind words! We are thrilled that you had a pleasant visit!
Best experience!
by Kelly L on 06/30/2022Don’t have enough good things to say about this dealership even in this crazy car market. We worked with Connor Flood and made it feel like we were buying from family rather than a car salesman. Professional. Friendly. Zero pressure. Zero… markup {went to numerous dealerships that were automatically tacking on at least 5grand} , actually got money OFF MSRP for a GREAT car. And Paul in finance was just as friendly and helpful. Still shocked at what a great experience we had at a car dealership.Thank you for the review, Kelly! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Nan’s First Subaru !
by Nancy from Long Island on 06/30/2022Professional, beyond knowledgeable , efficient and above and beyond they are kind . They have a terrific reputation and when I told one of my friends he told me that he had purchased from them for years and that they were incredible and… have a wonderful reputation for being honest and straightforward and that they will get you the best deal possible. All true!!Thank you for the review, Nancy! We are very happy to hear that our team treated you well and was able to help you with your recent visit.
No hidden agendas
by Nikita on 06/28/2022Working with John Lyons was a pleasure. Everything was transparent. There were no hidden agenda. Most of my transaction was done over the phone. It was a smooth and easy process. I would recommend this dealership to all my friends.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Connor is the best!
by Colleen H on 06/27/2022Pleasant atmosphere, and I believe I had the most personable and helpful salesperson in Connor Flood. Highly recommend him!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
By far the best Subaru dealership
by Chowdhury on 06/22/2022They were pretty straightforward to the point. Didn’t mark up the prices like other dealerships. I ordered to built my car with the MSRP price (no mark up).Thank you for being our customer, we appreciate your kind words!
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by Customer Service on 02/06/2023