DELLA Subaru of Plattsburgh
Customer Reviews of DELLA Subaru of Plattsburgh
Review type:
Honest
Honest
by anonymous on 02/21/2024They answered all my questions and were very efficient and helpful in my car purchasing process.Hello, Thank you for the kind comment and "5 STAR" review. Please have a fun and safe year. Ernie Galarza DELLA North Platform Manager 646-522-7855
Lease of our fourth Subaru
by Tbeardsley on 12/26/2023It says a lot when you drive out of a car lot, in a new car, thinking of what a great experience the purchase was (actually, in this case it was a lease, but no matter). Working with Della on this deal felt truly like working with… friends. At the end of the deal, it also felt very fair - for all of us. My wife and I noted that our feeling of being appreciated as customers was beyond just good customer service, it was genuine. We actually felt a little disappointment when we realized we would have to wait about three years before doing it again! This is not just platitudes. This was genuinely a good, fair experience. Our sales team started with Alesha, finance arrangements by Jenn and assistance from a few others. I have no doubt that every team member in that place is just as solid.Hello Tbeardsley, Alesha and Jenn, as well as the entire DELLA Subaru Staff, thank you for the "5 STAR" review. Your kind words are very much appreciated. We all wish you the best with your new vehicle and hope you have a safe and fun Holiday Season. Thanks again. Ernie Galarza DELLA North Platform Manager 646-522-7855
Dangerously negligent, HORRIBLE
by Russ Mulvey on 10/17/2023They said they would make it right, but so far nothing but lip service.Hi Russ, You indicated to me by phone that this was handled. Have a great weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855
2023 Subaru Impreza
by Matthew on 06/27/2023I bought my 2023 Subaru Impreza from Della Subaru in Plattsburgh, NY. I absolutely love the car and love the experience I had at Della Subaru!!! I have bought other cars from Della before but not through Subaru. Let me tell you the… experience was amazing!!!! Lara Kipp was my salesperson and she was amazing!!! She made me feel like family there and made sure the buying experience was perfect!!!! She explained all the things about the car from the options to all the safety features it has!!! She was extremely knowledgeable about the car and every car on the lot for that!!!! The sales manager was amazing too!!!! I can't say enough how well I was treated at Della Subaru and have to say it was the best sales experience I have ever had!!!!!Hi Matthew, Thank you for the kind "5 STAR" review. Kara, as well we the entire DELLA Subaru Staff, appreciates you taking the time to write this. We all wish you the best with your new 2023 Impreza and hope you have a fun and safe Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
Great sales expirience
by SDenton on 06/21/2023Andrew is Awesome & won't quit till he gets the deal you need!Hi SDenton, Andrew and the entire DELLA Subaru Staff thanks you for the kind words and "5 STAR" review. We all wish you the best with your new vehicle and hope you have a fun Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
Review on service
by Sunshine on 05/10/2023Very great sales people to work with and helpful .Hi Sunshine, Thank you for the "5 STAR" review. We all wish you the best with your new vehicle and hope you have an awesome Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
Love my car!!
by Diane walfield on 01/25/2023We have had the best experience with the staff at Della Subaru Kara , Jenn and Brian ! So genuine,patient,willing to spend all the time you need with questions etc. They go that extra mile unlike any other group of people we have dealt… with! Keep up the good work!Hi Diane, Thank you for the "5 STAR" review and kind words. This is very much appreciated. Kara, Jenn and Brian, as well as the entire DELLA Staff, thanks you for the kind words. Please have a safe and fun 2023. Ernie Galarza DELLA North Platform Manager 646-522-7855
Great service
by Dj fowler on 01/17/2023I had to have my eyesight replaced and they do a great job with their service. Even though it took longer to do, I appreciate that they take their time and do it right.Hi DJ, We are happy our service department was helpful and made your visit worthwhile. Please have a safe and fun 2023 and thanks again. Ernie Galarza DELLA North Platform Manager 646-522-7855
Bad Customer service and Communication
by Gayle on 07/26/2022They do not appreciate the fact that people work late? and they do not give you the correct information about the Extended Warranty. Apparently Brady and Audrey do not communicate. I was told by Brady at least 3 times i had the 7 year/… 100.000 mile warranty, which will cover the Repair for my Wheel Bearings. I dropped the car off on the 25th after 5, like i told Brady, he said no problem. I got there he was not there, he had to come back to give me the loaner and take care of my car. Again i asked to make sure there was no charge and said Yes. I received a call today from Audrey, saying i do not have the Warranty that Brady told me i had. So my car is not fixed. Della Is a TERRIBLE DEALER SHIPHi Gayle, I researched your complaint as I wanted to make sure we did not make a mistake. Customer satisfaction is paramount to our mission statement. We did not make a mistake. You purchased your 2015 from McBrides Subaru. It took a bit of time to research your warranty inasmuch as we purchased the dealership 4 years ago. You have a 5 year, 60,000 mile extended warranty. The last and final time you used the warranty was in 2019. Coincidently, that was the last time you visited our service department. Your warranty expired 07/25/2020. Two years ago. As a courtesy, we did not charge you for the rental car we extended to you nor did we charge you for the diagnostic time. We also offered you a discount on the needed repairs which you declined. I hope this clarifies matters. Please have a safe and fun Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
I am not sure who you spoke to but i was not offered any Discount. Audrey left a note in the Work order saying they did not charge me for the inspection because of all the Warranty Issues. My car was washed out side an someone tried to wash the inside of windshield it is oily. I do not bring my car there for Service because it is Too Expensive. The lack of Communication between People is Simply Mind boggling. The service has not been the same since the New Ownership.
Best Buying Experience
by Izzy on 11/12/2021Alesha was extremely friendly and helpful with answering any and all questions we had! Very comfortable and relaxed environment which made the car buying experience easy. I would recommend Alesha to anyone for their next vehicle as she made… it a great experience. Jenn made the financial part so straightforward. She was honest and helpful throughout the process! I will definitely return to these ladies for my next vehicle!Hi Izzy, Thank you for the kind words and for mentioning Alesha and Jenn! They are both thrilled and we all are pleased with your "5 STAR" review. We wish you the best with your new vehicle and hope you have a safe and fun Holiday Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
A wonderful and knowledgeable experience
by Kathy C on 10/22/2021Kara is such a kind person. I had never had the experience of buying/ leasing a new car and I was nervous that I would be intimidated. I couldn’t have been more wrong. Kara put me right at ease and she is so knowledgeable about the whole… process. It really was a great experience.Hi Kathy, Kara and the DELLA Subaru Staff all appreciate you taking the time to write this "5 STAR" review. It is very much appreciated. We wish you the best with your new Subaru and hope you have a wonderful Autumn . Ernie Galarza DELLA North Platform Manager 646-522-7855
Love Della Subaru!
by DAW on 07/09/2021DELLA Subaru is is an outstanding dealership. All of the Sales & Financing staff I had contact with were friendly and helpful. All of my options were clearly explained & no one pressured me in any way. Sales pressure sends me running for… the door. Everyone went out of their way to get me the lowest financing rate available. From start to finish I had my new car in 24 hours. I highly recommend Della Subaru. Five stars.Hello DAW, Wow...what a wonderful "5 STAR" review. This is truly appreciated and we all wish you the best with your new vehicle. Please have a safe and fun Summer and thanks again!!! Ernie Galarza DELLA North Platform Manager 646-522-7855
Great service
by Donny51 on 02/28/2021updated 03/05/2021The service writers was awsome and the quality of work was great. Even gave me a loaner car. Treated me like I bought the car there. Would recommend this dealership to all my friendsHi Donny, Por service writers are thrilled you recognized them in your "5 STAR" review. This is very much appreciated. Please have a safe and fun weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855
Purchase 2021 Subaru Outback (Della Subaru)
by Phrilly on 12/14/2020No complaints. Excellent sales rep, excellent financial rep, overall quality the best. Thank you Della Subaru!Wonderful Service
by Perry Willis on 10/07/2020Vehicle still under warranty but even so, my needs were taken care of with no problems.Hi Perry, Thank you for the wonderful and kind "5 STAR" review. We wish you the best with your new car and hope you have a fun and safe weekend. Thanks again! Ernie Galarza DELLA North Platform Manager 646-522-7855
Wow
by Perry Willis on 10/07/2020A wonderful experience. The staff was freindly, courteous, knowledgeable and professional. Alesha Bailey did a fantastic job of taking care of our needsHi Perry, Thank you! And, Alesha and the DELLA Staff also thank you for the wonderful and kind "5 STAR" review. We wish you the best with your new car and hope you have a fun and safe weekend. Thanks again! Ernie Galarza DELLA North Platform Manager 646-522-7855
Subaru Crosstrek
Subaru Forester
Subaru Outback
Hello, Thank you for the kind comment and "5 STAR" review. Please have a fun and safe year. Ernie Galarza DELLA North Platform Manager 646-522-7855
by Ernesto Galarza on 02/22/2024