DELLA Toyota
Customer Reviews of DELLA Toyota
Review type:
End of lease to purchase
AVOID!
by Margaret Bolster on 06/01/2024Della Toyota, like it’s whole franchise/monopoly in Plattsburgh, is a horrible business. Their entire goal is to scam their customers. They set up their business in a way that the customer is interfacing with people who are not mechanics or… technicians. These frontline people cannot answer any questions about the bill, the services rendered/suggested or when the car will be ready. The experience at Della is breathtakingly frustrating. I took my car in on a Tuesday for an oil and filter change and new tires. By Thursday, I still did not have my car and had not been offered a loaner. I received three calls from Della reporting 3 more things I needed done, including a new car battery - it was fine when I brought it in? They charged me $60 for a new oil filter cap, which they said was leaking, and yet I had not been losing oil. They charged me twice for my tire alignment. They charged $237 for a car battery and $71 to put it in, which took less than 20 min. I had signed off on $896 worth of repairs. They notified me, and I agreed to $400 more worth of repairs but my final bill was $2018.22. Della is a scam. They genuinely do not care about individual customers. The service attendants are friendly and kind, if difficult to reach, but they are simply messengers in an unconscionable scam. Do I sound like a fool? I am - for doing any business with Della Toyota.Hi Margaret, I understand that your concerns have been addressed by our Toyota Service Manager. As we have explained to you, we do not scam customers. We consider our customers to be the lifeline of all our dealerships and strive to meet and exceed their expectations. We can do better in our communication skills and your review will be helpful to us in this matter. We hope that we can serve you better in the future and also wish you a fun and safe Summer. I also am including my personal cell number in the event I can be of future assistance. Thank you. Ernie Galarza DELLA North Platform Manager 646-522-7855
End of lease to purchase
by WK on 05/02/2024Heather processed the end of lease to a purchase in a smooth and quick process. Overall it took less than 3 hours time.Hi WK, Heather is thrilled that you mentioned her in your "5 STAR" review. We all appreciate you taking the time to write this and hope you have the best of luck with your vehicle. Thanks again and please have a safe and fun Spring. Ernie Galarza DELLA North Platform Manager 646-522-7855
Thank you!
by Tricia on 04/25/2024Heather Garrow was wonderful to work with! She was friendly, answered questions promptly, and is the reason why I stopped looking at another dealership.Hi Tricia, Thank you for the "5 STAR" review and for mentioning Heather. She is thrilled that you mentioned her. We all wish you the best with your new vehicle and hope you have a wonderful Spring Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
Great service!
by Ben T on 04/24/2024Great service. Very fast getting a used or new vehicle. And willing to work with anything you .Hi Ben, Thank you for the kind words and "5 STAR" review. Please have a fun weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855
ToyTaco perchase
by Mike Nerney on 04/24/2024We were looking for a 2023 Toyota Tacoma in great shape and they are hard to find, but we lucked out with Della Toyota in Plattsburgh, NY. We found the truck online and contacted Heather and drove up to see the truck and take it for a ride.… We got a late start and Heather said she would wait for us and don't worry. We loved the truck and Heater and Jon made the purchase friendly and super easy.Hi Mike, Heather and Jon Peacock both thank you for the "5 STAR" review. We all wish you the best with your 2023 Tacoma and hop you have a fun and safe Spring. Ernie Galarza DELLA North Platform Manager 646-522-7855
Great experience
by Dale on 04/11/2024The process of buying the car I wanted from start to finish was very easy. Heather was great as the sales consultant I dealt with, she answered all the questions I had and took the time to show me the features of the car, which I found… very helpful. Mitch was also very helpful in explaining the financing and made the process easy and straight forward.Hi Dale, Thank you for the "5 STAR" review and for mentioning Mitch. This is very much appreciated. We all wish you the best with your new vehicle and hope you have a fun and safe Spring. Ernie Galarza DELLA North Platform Manager 646-522-7855
Sienna
by Eric on 03/21/2024Could not have done it better myself. Getting better with time. Best service experience I' ve had so far. Scose to perfect.Hello Eric, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Hi Eric, Thank you for the "5 STAR" review. Our service staff appreciates you taking the time to write this and we all wish you a great weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855
Heather is great!
by Karen on 03/01/2024Heather made my experience easy and stress free. Was willing to go above and beyond to ensure I was comfortable and getting exactly what I was looking for.Hello Karen, Heather is thrilled by your "5 STAR" review. This is very nice of you. We all wish you the best with your new vehicle and hope you have an awesome 2024. Thank you again! Ernie Galarza DELLA North Platform Manager 646-522-7855
Great experience
by Courtney on 12/26/2023After hitting a deer my vehicle was totaled. Just weeks before Christmas. I went in to della Toyota and was helped by Heather Garrow. We exchanged multiple emails, that she always responded to timely. I test drove multiple vehicles before… I found the one I wanted.. Heather and mitch I believe was his name. Helped with everything insurance, dmv, bank all of it. Made it so easy and less stressful in a really hard time. I'm super thankful.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Hi Courtney, Heather, Mitch and the DELLA Toyota Staff thanks you for the kind words and "5 STAR" review. We all wish you the best with your new vehicle and hope you enjoy a fun and safe Holiday Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
Switch & Bait! $1,900 more!!
by Dillonbella on 10/25/2023Switch and Bait!! Had a Tundra already to purchase with sales manager and salesman and I asked what the new $1900 item was?- they had to check if they had applied ceramic paint cote and under coating on truck, and came back to me saying… they had already applied both so the price is an additional $1,900!! After 2 days of discussions this option was never shown or discussed!!Hi Dillon, Thanks for the review. I believe this has been all addressed. Please have a wonderful remainder of the year. Ernie Galarza DELLA North Platform Manager 646-522-7855
Epic Sales support- Heather Garrow and Jon
by Heather S on 10/21/2023I've just bought 2 cars from Della and would highly recommend. In early sept we bought a Corolla Hybrid with Heather Garrow's help. Its a tough market right now to find a brand new hybrid. on 9/21 I was rear-ended in my week old car, which… resulted in a total loss. After weeks of sorting things out with Insurance I emailed Heather Garrow and she found me a new car, same day. I put a deposit down over the phone, we got a head start on the paperwork online, and then on friday I drove my rental car over to get the new car. Heather picked me up at enterprise (dropping it off in plattsburg was her idea and was a brilliant huge help). Paperwork with Jon was quick and easy and he helped me get a refund for the extended warranty we had purchased on the crashed car. I cannot recommend them enough. I've told friends and family to go see them. And they will be my first call if I need another vehicle.Hi Heather, Wow…you made Heather’s day and we all thank you for the “5 Star” review. Jon also sends his gratitude. We all wish you the best with your new vehicle and hope you have a wonderful Fall Ernie Galarza DELLA North Platform Manager 646-522-7855
Toyota Corolla
by Sackorie on 10/13/2023I had a very smooth and pleasant buying experience from Della. Heather and Jon were lovely to work with and very accommodating. I would definitely recommend them.Hi Sackorie, Heather and Jon thank you for the “5 Star” review. We wish you the best with your new vehicle and hope you have a fun Fall Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
2024 Toyota Camry hybrid
by Rhonda Cancel on 09/30/2023I purchased a 2024 Toyota Camry hybrid XSE CVT from Della Toyota Heather Garrow took care of me from start to finish we exchanged several emails and whenever I had a question or needed anything she was there for me she never pressured me… into anything I didn't want and she showed me several options I love my new car thank you Della and a special thanks to Heather Garrow for her patients and outstanding customer service I will continue to do business with Della Toyota in the futureHi Rhonda, Wow...you made Heather's day. We all thank you for the "5 STAR" review and wish you the best with your new 2024 Camry Hybrid. Please have a safe and fun Fall Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
Seized the Moment
by Shannon Moore on 05/24/2023Purchased my 2023 RAV4 from Heather Garrow. I had reached out to every Dealership in New England trying to get one. Heather remembered what I wanted and reached out to me immediately when another person could not close on the deal! Within a… day…the vehicle was mine!Hi Shannon, Thank you for the "5 STAR" review. Heather and the entire DELLA Toyota Staff thanks you for taking the time to write this and we all wish you the best with your new 2023 RAV4. Please have a fun and safe Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
Hi Shannon, Thank you for the "5 STAR" review. Heather and the entire DELLA Toyota Staff thanks you for taking the time to write this and we all wish you the best with your new 2023 RAV4. Please have a fun and safe Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
RAV Limited Hybrid
by T and D on 05/01/2023We worked with Heather Garrow to purchase our new 2023 RAV limited hybrid. Our shopping and buying experience went very smoothly, we were kept informed of the status and delivery for our vehicle. Heather was very professional, polite,… and customer service focused. She followed up to be sure we were comfortable with the vehicle and made sure to be available as needed. Her patience with us was much appreciated. .Hi T and D, Heather is thrilled by the nice comments and we all thank you for the "5 STAR" review. We wish you the best with your new 2023 RAV4 Limited Hybrid and please have a great year, Ernie Galarza DELLA North Platform Manager 646-522-7855
Della- Great for service. Great for sales
by ilovehybrids on 03/25/2023I wasn't even thinking of buying a new Highlander Hybrid until my old 2012 was being serviced. Sales Rep. Heather Garrow did a great job. I spoke with her while I was waiting. She answered all of my questions accurately with no sales… pressure at all. I decided then and there to put down a deposit. She then worked for me presenting some great choices until I took delivery of just the right car.Hello Ilovehybrids, Heather is thrilled by your kind "5 STAR" review and we all wish you the best with your new vehicle. Please have a safe and fun year. Ernie Galarza DELLA North Platform Manager 646-522-7855
The worst dealership I've dealt with in my 57 years
by Chris on 09/23/2022Beware of Della Toyota and this "family" of dealerships! The family of your nightmares. They cannot be trusted. Facts: Della did not inspect the used car we purchased from them in March and we had to bring the car back on MULTIPLE occasions… before they (finally) fixed the brakes - and that cost us lots of time and money bringing it to them from out of state! Their (very) poor service was evidenced by their (ongoing) track record of shortcutting things. They should have properly inspected and fixed the car BEFORE they sold it to us. We recently learned from a professional mechanic that the tires they had on the car when they sold it to us were unsafe (cracked between the treads) AND that the rear springs were broken (and had been for quite a long time). Also, the calipers are leaking! Della pushed this vehicle out the door - without fixing what needed fixing - at our expense! They said to bring it back to them AGAIN - and then wanted to charge me approx. $2,000 to fix the issues they NEVER inspected or addressed in the first place. They are unethical, so steer clear! They prey on their customers and are exactly what's bad with car dealerships.Hi Chris Roscia, We take customer complaints very seriously and I reviewed your statements as well as the company files. We are not perfect and try and make every customer happy. Here are the facts. You purchased your 2015 VW in January, 2022 and have put 16,000 miles on it since date of purchase. It passed inspection. We are not allowed to retail vehicles that do not pass NY State Inspection. You declined to add an extended warranty even though we recommended a warranty for a 7 year old vehicle. We did install brakes free of charge back in March when you complained about them. Though the brakes passed inspection, we went the extra mile to make you happy. We also indicated to you that we would assist in discounting the work now needed. You declined assistance. We wish you the best and hope this addresses your concerns. Ernie Galarza DELLA North Platform Manager 646-522-7855
Best dealer experience in the area
by Kevin Otis on 09/03/2022The buying process was very smooth and efficient. The salesman, Jon Peacock, was very accommodating. Overall Della Toyota definitely put in the effort to seal the deal.Appointment canceled half hour after appointment time
by Jim on 06/16/2022Made a appointment for a recall notice 4 weeks ago, showed up before time, after waiting over a half hour I was told work had not started and person doing the work had a dentist appoint and I could wait 2 more hours and they hoped it would… be done.Hi Jim, We do apologize. The tech that was assigned and is certified to do that particular recall had a dental emergency. I believe our service manager reached out to you to explain this. You appointment has been rescheduled and we all look forward to seeing you. Ernie Galarza DELLA North Platform Manager 646-522-7855
Poor Customer Communication
by William on 03/09/2022Don't shop at Della Toyota in Plattsburgh! Why? We have been talking with them since yesterday morning. Donna told us she would cover our Ferry Fee, that was a negative upon arrival. We called before leaving St Albans to ensure the… vehicle we had been talking about was still there and available. Donna had confirmed by phone that it was there and that it would be available to purchase as soon as we got there. That was also a negative after consulting with Alex. Then Alex tried talking us into getting a different vehicle that was 6 to 9 thousand dollars more and in a similar size we currently have. We emphasized that we were looking for a more fuel efficient vehicle. Thank you for wasting my time and money!Hi William, I checked the timeline for you and it is unfortunate that customers were in the process of purchasing the vehicle you wanted at the same time you arrived. Until a deposit is issued, a vehicle is "for sale". This was not intentional or meant to waste your time. Highly sought after vehicl es do not last long on the lot. Alex and store management tried hard to find another vehicle that would satisfy your requirements but were unsuccessful. As far as the toll goes, you live in St. Albans and there is no toll over the bridge. Thank you for your comments and we truly wish you the best. Ernie Galarza DELLA North Platform Manager 646-522-7855
Great experience and easy transaction!
by Bob Clifton Park on 11/12/2021Worked with Heather Garrow on a purchase. Transaction was over the phone since I live 2 hours away from the Della Toyota-dealership. Heather was quick and accurate with all the questions I had, and gave me the extra time required for a… long distance sale. Exceptional experience 👍
Toyota 4Runner
Toyota Highlander
Toyota Sienna
Hi WK, Heather is thrilled that you mentioned her in your "5 STAR" review. We all appreciate you taking the time to write this and hope you have the best of luck with your vehicle. Thanks again and please have a safe and fun Spring. Ernie Galarza DELLA North Platform Manager 646-522-7855
by Ernesto Galarza on 05/04/2024