Lexus of Smithtown
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Customer Reviews of Lexus of Smithtown
Review type:
Great salesperson and vehicle
by Bonnie M on 05/13/2024
My salesperson Gloriana was so knowledgeable, helpful and patient. She was able to guide me through several models until I found the right fit with absolutely no pressure. The business manager and IT person were also very helpful and… pleasant. Gloriana continues to reach out to make sure everything is going well with my new vehicle. Very professional. I highly recommend both her and the dealership
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by K Thompson on 01/17/2025This dealership is a compilation of [non-permissible content removed]. I recently leased a vehicle from them and in the fine print of the lease paperwork they inflated the Agreed Upon Value of the Vehicle (Lease item #13) by over $1000… above what we discussed. Since I signed the lease, they said I had no standing.Great salesperson and vehicle
by Bonnie M on 05/13/2024My salesperson Gloriana was so knowledgeable, helpful and patient. She was able to guide me through several models until I found the right fit with absolutely no pressure. The business manager and IT person were also very helpful and… pleasant. Gloriana continues to reach out to make sure everything is going well with my new vehicle. Very professional. I highly recommend both her and the dealershipGreat experience at Lexus of Smithtown
by Marg on 03/16/2024I walked in to lease a Lexus and was fortunate that Gloriana was available. She was caring, kind and extremely knowledgeable. From beginning to end she handled the whole process, explained everything in detail and made it an easy ,smooth… transaction. She is a gem!!!Carlos is great
by FIRAT on 12/24/2023Carlos at Lexus of Smithtown was knowledgeable, courteous and patient throughout the 8 months while I narrowed in on a vehicle. Most importantly, he was honest, never even uttering a misleading word. Tara the inventory manager was also… helpful, as was Salman the sales manager.Knows it all!!!!!
by Joel and Judee Carpet on 05/25/2023My husband and I liked working with Lexus of Smithtown, and particularly with Gloriana Himpler! She is truly a very knowledgeable Sales Advisor! Her knowledge of the cars we purchased and great understanding of any reluctance we may have… had were quickly understood and put to rest. She answered all our questions directly, honestly and with a lot of knowledge about the car itself. We are so happy we purchased our cars through this dealership! Thank you, Gloriana and staff, for all your help throughout!Carlos of Smithtown Lexus
by Douglas Frend on 04/19/2023Carlos was outstanding!!!! He helped me through the whole process and made everything smooth and easy. Although we were purchasing a Honda from Lexus of Smithtown, Carlos took the time to reach out to Honda to rectify a recall. I would… strongly recommend Carlos of Lexus at Smithtown. He was the best.Great sales team!
by Happy Customer on 09/20/2022Sales team was nice and very professional. Krista and Fahad worked very had to find the car we wanted. Rob was patient and very informative while explaining all of the electronic car features.Thank you Samantha
by Ken Jackson on 08/29/2022Great friendly service and very accommodating. This is our fifth lease with Lexus of Smithtown. Our salesperson Samantha was great. She is always polite whether it be on the phone or in person. She was very patient with us especially due to… the fact we had difficult decisions to make given the current economic climate. She was very informative and thorough, and showed us every option available. She was even very helpful when we had questions after the deal. In addition, Rob our technician was awesome. He was very informative and patient with two people who struggle with technology. We are using most of the tricks he showed us and everything is working well. I would recommend Samantha to anyone who wants to purchase/lease a vehicle and hope Rob would be the technician. Thank you Lexus of Smithtown.Buy HERE!
by Kaitlyn B on 04/28/2022So to start, this was my first brand new vehicle purchase. Shawn and Fahad were awesome through the whole process. Both very patient and transparent. Made the process super easy. Denise in the finance department was also phenomenal. They… made me feel right at home and part of the Lexus Family. I’ll never go anywhere else again! 10/10 recommend. They’ve got good vibes over here.New lexus
by Mike Broschart on 08/28/2021I want to thank Ken Goldberg for a most pleasant and professional sales experience. I want to thank Carlos for a thorough lesson in regard to all the functions of the carSamantha Klaus is a shining star.
by Samantha Klaus on 08/04/2021The whole experience of buying a car was great. Samantha allays was so well informed and helpful. This is my third time buying a car at your dealership and having Samantha there explaining everything was the best experience ever. She has… such a great personality and puts you at ease. I never felt stressed or anxious. I left Lexus of Smithtown ( as the old saying goes) “with a smile on my face and a song in my heart”. So happy that Samantha was my sales consultant. She is an asset to Lexus I also want to thank Denise Plourde for all her help on the financial end. This dealership most definitely receives a FIVE star rating from me.Technology Friendly
by Lexus 2021 on 05/14/2021Just wanted to compliment Carlos employed at Lexus of Smithtown who explains the technology of the car. This is our 5th Lexux lease from this dealership with each one having new technology.. Carlos explained everything in terms us seniors… could understand...he was professional and knowledgeable and asset to the Lexus family ...A new car for nana.
by Nana on 03/30/2021I knew exactly what I wanted when I entered the dealership. The salesman did not waste time. He found the car I wanted and the deal was done. I picked up the car today. Carlos explained the controls of the car perfectly. He was… knowledgeable and answered all questions. I was very pleased!A love this car owner
by Robert Kaufman on 01/20/2021Ive been in a lot of dealerships in my life . THIS ONE IS THE BEST I HAVE EVER BEEN IN, BY FAR. The salesmen are great people and know everything about the car. I can't say enough about the service I received. I will recommend my new… car 100% and everyone that works in that building for their expertise and kindness!!!Amazing
by vinoth on 06/26/2020I Bought a beautiful 2020 rx350 for my dad on fathers day. Rene did a great job explaning the features and showing me the options available. Def highly recommended. James also showed me the technolgy piece few days after purchaae great… walkthroughCharles Greene Lexus if Smithtown
by Anthony on 12/04/2019Charles is the best sales executive I have dealt with in my 30 years of car buying. This is the fourth car I have purchased from him. Top notchA Great Experience
by Bob on 09/05/2019I had a great experience with Lexus. First and most importantly I like to thank John Valveri for being very professional and personable in making this happen. I like to than Denise (loan and admin work) and Sean (Tech) for their input as… well. Bottom line..............this was the best experience I ever had in purchasing a car. Kind regards. BMSmith town Lexus
by RichandLiz on 02/21/2019Great place to purchase a Lexus. No high pressure and they really seem to care for their customers. Our sales person Suzi Boucher was absolutely the kindest and most caring person to help us through this complicated transaction. She was… wonderful.Amazing SUV and service too!
by NewLexusDriver on 01/04/2019I picked up my first Lexus tonight and from the help we received making the carâs selection down to every little detail, the service was extraordinary and a step above any experience we have had with other dealers. The beauty and amazing… ride of the RX 350 speak for themselves. So far, everything has been spectacular!Accommodating and pleasant customer service
by Njc7859 on 09/22/2018Well, my initial impression was slightly disappointing because I unfortunately had to wait longer than anticipated to get the car I was willing to pick up same day due to paperwork delays with the storm was hitting by the processing center.… Not their fault - but an inconvenience to the client regardless and putting me over a week out. BUT...Caleb was so thorough and meticulous and personable with me from the second I came into Lexus to shop till the moment I finally picked up my car that any concerns were ultimately squashed. He is the reason I decided to pu she with Lexus. His dedication to the client is exemplary and should be recognized. Matt worked hard to accommodate my inconvenience by getting me a loaner and going above and beyond to make an exception for me to please his client and retain a good business relationship, and Caleb stayed on top of everything answering Qs and involving upper management when needed. They even went further and gave me a remote start to offset my inconvenience and as the client, they could not have done more to alleviate, impress and resolve. Denise handled the loan processing seamlessly and with ease and obvious knowledge and she ensured I was comfortable and clear with all docs and packages added. This team did an outstanding job and my original disappointment is far dissolved. They turned this around and should be commended for how well they worked to resolve the issue and satisfy the client. I am telling this story because I would choose a company that builds and repairs a relationship over one that never made One to begging with. They are amazing and I would certainly recommend :) thank you Caleb Matt and Denise for making my experience excellent and for all your hard work, it is very much appreciatedGreat overall experience
by Jprose8 on 09/18/2018We had a great experience with our sales representative Ken Goldberg. This is our 2nd vehicle with him and we cant be happier.
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