Mercedes-Benz of Smithtown
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Customer Reviews of Mercedes-Benz of Smithtown
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5 sales reviews
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The "Robbin Hood" of Mercedes Dealers
by MarkR on 12/10/2022This dealership is dishonest and discriminatory! I ordered a car from them in July. When the car arrived in November, they told me I had to pay $15,000 OVER the sticker price for the car. If the dealership had been honest and told me they… were price gouging cars, I would simply have gone to another dealer and ordered the car. But they did not tell me about this bogus charge until the car arrived at the dealership!! At my age of 80 years, I couldn't afford to wait another 5 months for a car. I think they took advantage of me because of my age, as well. They kept me waiting in the dealership for more than 8 hours. Caveat Emptor! Buyer Beware! I would not do business with this sleazy dealership. In my 60 years of buying and leasing vehicles I have never been cheated or taken advantage of by any other dealer! Avoid this dealership unless you are prepared to be cheated! Truly disgraceful behavior. I hope this posting saves other purchasers for having such a nasty experience.[non-permissible content removed] Not sure, but at least weird
by wetrain on 05/22/2016Because you are Chinese and you buy car by cash. You need to add 10k to buy a car or gtfo. This is the funniest joke I heard this year, except it's not a joke. I checked the calendar and it's 2016, not 1980."poor management communication"
by sergio2016 on 06/24/2015"poor management communication" I bought my ML 350 from this dealer on February 2015 , sales person and financial manager called all the time to close the deal and to offer ridicule expensive extended warranties and extras . After I was… sold an undisclosed smoker car , they replaced it with a newer one at a more costlier price. Well, we finally closed on the new deal and it was very clear from day one that the vehicle was a company car and the finance and title should be under the company name for liability and tax reasons . As soon as the title arrived from DMV 30 days later , it was under my personal name , I called the sales person and he told me he would take care of it and someone would call me . 2 weeks later still nobody called me . I went personally to the dealer with a copy of the title , gave it to the sales guy , he told me he would take care of it . 2 month later still nobody called me . I called a month ago again and the receptionist took my info and told me that someone would call me to take care of it . A month later still nobody called me . I went to the dealer last week for service and tired of this title issue , I approached the financial manager at his back office , he seemed little irritated that I showed up unannounced , with a not so friendly face he took my information in a piece of paper while continuing taking care of something on his computer screen , he told me someone will call me and he dispatched me without any courtesy , leaving me with the impression he was doing more important things than my 5 month old unresolved concern . Well , a week later , still nobody called me to resolve the title issue of my Benz to be put on under my company name . I guess I will have to go to the local DMV this week to take care of the title myself on my own time and expense plus taking time off from work . Service department is awesome and they bend backwards for you ,but sales , management and office personnel are terrible , you will not heard from them after the sale , and you always have to call several times to resolve issues , so if you have a paper work problem or issues , well .... good luck , you are on your own . Bad experience for me , I would go somewhere else to buy a Benz and service the car here later , just my two centsGreat experience
by holden3 on 06/17/2014I had a great experieonce buying my car from Mercedes Benz of Smithtown. The salesman (Alan S) was very personable, honest & knowledgeable.Awesome dealer, had a great time and a great car.
by alienat0rpred on 09/15/2013updated 04/25/2025Seems awesome! Why didn't i see this before??? Great customer service as always. General Manager was quite attentive and concerned. All the employees were quite helpful. I got a new Merc AMG. Great car from a great dealer. Will surely buy… more from them in future.
Mercedes-Benz C-Class
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Mercedes-Benz GLC-Class
Mercedes-Benz CLA-Class
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