Lia Chrysler Dodge Jeep Ram
Customer Reviews of Lia Chrysler Dodge Jeep Ram
Review type:
Good experience
Service was good also, but took around a month to get appointment for a front alighnment on a new car.
Satisfied Customer
by Lou Papa on 08/07/2020John Elmendorf Was very Professional....Polite....Took the time to explain the process and was accurate regarding the time frame work was to be completed.Service visit
by Lia on 08/06/2020I was pleased with my trip to Lia for service. Upon my arrival I was able to state what service I needed and appreciated learning what was also recommended. I left my car and two hours later was able to pick it up, pay my bill and be on my… way. Great service!Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.
Happy
by Randy Fay on 08/05/2020I’m very happy with the service I got and how the handle everything with the covid virus I felt safe while thereRandy, thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.
Good experience
by Mike on 08/05/2020The service writer Mr Elmendorf was very friendly and helpful. They took care of my issue under warranty and I was very satisfied. I do However feel like the maintenance service that is recommended is priced rather high, I understand the… high overhead but I also feel like there could be a better value in the recommended work. $1400 dollars of recommended maintenance on a 2.5 year old truck just seems a bit high, especially in light of what is going on in the world. In closing, I want to reiterate that I was very happy with the staff and facilities, just the pricing that makes me a bit sore. Thank you for listening. MikeMike, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.
Another great service from Lia
by Lisa S on 08/03/2020Once again this dealership was outstanding from the greeting to the completion of the work. This time we had Patrick Myrie as the advisor and he was great.Lisa, thank you for your continued loyalty. We are so pleased to hear that our exceptional service keeps you coming back! We look forward to seeing you again when your car is ready for its next service!
Excellent to deal with
by Thomas on 07/28/2020Lia cjrd was excellent to deal with . They answered all of my wife and my questions. They didn’t push us . They let us look and browse the lot at our pace .Thomas, we would like to thank you for letting us know how we are doing. Here at Lia, we work extremely hard to ensure that our guests are comfortable with their visit. We look forward to serving your automotive needs in the future.
New Jeep Grand Cherokee altitude
by Kara Baker on 07/01/2020Sam McWain was awesome—worked his tail off to get me the exact car I wanted and literally came through on all his promises. Got me a super hard color to find from a different dealership—awesome service from him.Kara, thank you for your time and feedback. We are delighted to hear that Sam was able to work with you to get exactly what you wanted! Congratulations on being a new car owner!
Loved it!
by Stephanie on 05/31/2020Lia Jeep was amazingggggggg.... legit the easiest car buying experience EVER. I got into a better model with more options for the same ammout I wanted to pay for a lesser model WITH LESS DOWN!!! There was no pressure, came with awesome… numbers out of the gate (150 less than armory for a BETTER car), respectful, and QUICK! They were also able to save me $50 a month on my car insurance and ADDED coverage! Moral of the story.... if you need a car.... go see Scott at Lia Chrystler Jeep Dodge Ram on Central ❤🚘Recent visit
by Dan on 05/20/2020Jared Pott was my service writer who took care me. This is the first time Jared has helped since I have been coming toLia for the past 2 yrs. Jared was excellent and advised me of future service that is recommended per manufacturer. I… was greatly appreciative of he expertise and helpfulness. Thanks Dan Conleyram 2500
by Mary Hill on 04/23/2020my husband was looking for a specific truck and I was able to find it at Lia. Vinny Notaro had gotten him financed when our local bank would not because of the virus. We drove 1.5 hours but my husband got the truck he wanted.Mary, Congratulations to you and your husband on your new Ram 2500! We are overjoyed that we had the opportunity to work with you two and get you into exactly the vehicle you had in mind. We are so excited for you both to enjoy your new ride, and we hope to serve you again in the future!
Jeep Lease
by Sandy Hayes on 04/11/2020This was my second time leasing a Grand Jeep Cherokee assisted by Gerald Benson. I called him , told him what I was looking for and within a short time he attained the model and color requested. When I went to purchase the auto, he had the… paperwork, etc. ready. I was certainly pleased I didn't have to spend my whole day waiting. Mr. Benson was very professional and helpful to me. I appreciated all his assistance.Sandy, Congratulations on your new Jeep! We are overjoyed that we had the opportunity to work with you again, and we are thrilled that Gerald could make your buying experience so smooth and efficient. We wish you safe travels in your new ride. Please let us know if Gerald or the team may be of further assistance to you in the future!
Excellent experience
by James Morgan on 03/16/2020I went into Lia after another dealership was less accommodating, and was pleasantly surprised by the outcome. The dealership, and salesman who helped me, John Taylor, did everything in their power to ensure the sale was made and I was… satisfied. I will be recommending them to others looking for a vehicle.Thank you so much for your positive review! Providing top-notch service and deals is always our goal, and we are thrilled that our efforts met your satisfaction. We are excited for you to enjoy your new vehicle, and we hope to continue serving you and your future automotive needs!
Service 3/03/20
by Maria Jones on 03/05/2020I'm glad I went to have my car looked at John Elmendorf was very helpful and made me relaxed and less stressed about my vehicle. John Elmendorf has great customer service skills and is very easy to talk to. Thank you, M.J.Maria, We are so glad that we had the chance to assist you as well, and we are overjoyed that John's service met your satisfaction. Your safety is our utmost priority. Please don't hesitate to let us know how we may serve you again in the future.
Great experience w Jared Pott at Lia Jeep
by Kevin S on 02/16/2020Great service experience at Lia Jeep. I had my wrangler in for an oil change and tire rotation. Jared Pott was my service advisor. He took the jeep in right away, gave me a price and then followed up when the car was being done. He was very… responsive and the whole appointment took 45min. Very good experience and plan to continue to go back and schedule my apointments with Jared.Kevin, thank you for your time and kind review. We are pleased to hear that you had such a positive experience with the team here. We look forward to working with you again in the future.
Great experience!
by Erica Wilson on 02/04/2020Seeing as this was my first time buying a vehicle on my own, I was very happy with how smooth and quick the process was. My salesperson was John Taylor. He was great to work with and very nice. I never felt obligated or pushed to buy at any… point during the process. I will definitely be back for my next purchase.Recall
by Lia on 01/11/2020Went without a hitch!Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.
2013 Chrysler 200 S Purchase
by 2013 Chrysler 200 S on 01/01/2020updated 01/06/2020Thanks Vinny, We appreciate the help you all gave us in the purchase of our 2013 Chrysler 200 S convertible. From staying later than you all had to so we could test drive the car, getting us requested information before we took the 45… minute ride up, to offering us several finance options, and having us on the road the next day within an hour. Alyx Gonch, Justin Niles and Vinny Notaro, thanks again for the great service. Sincerely, John J. Willabay Freehold, NYThank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Our team will be thrilled to hear your kind words.
Hands down, the best experience buying a car
by Handsdown the best Jeep dealer on 12/30/2019updated 01/06/2020It was a fluke that I ended up at Lia’s dealership. After visiting with three different Jeep dealers and telling all of them I wanted to buy a car that day, I decided to go to Albany and looked up a dealer that was open on a Sunday. Lia was… the only option near my upstate house. I started with a live chat (not necessarily that helpful) and decided to go in person. The woman who was on text wasn’t a salesperson but she handed me over to a relatively new employee,,Grayson. After buying three cars from Lexus, one from BMW and another from Mercedes over the past twenty years, Greyson was the only salesperson that I will remember. He was straightforward, not “pitchy”, and understood that I really wanted something I hadn’t originally been looking for. Within two hours, I had upgraded to a car I love and the process was smooth and painless. I would highly recommend him and the management of this dealership who so swiftly accomplished my needs. Thank you to Grayson and the Lia team.We are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience and Grayson will be thrilled to hear your kind words.
If we are all lucky Scott and Lia will help put Armory out of business
by Wonderful experience on 11/02/2019I had a wonderful experience purchasing my vehicle from Scott at Lia. I never felt pressured, he was very patient with my questions. He followed up every time he said he would. He even gave me his personal cell phone number. Buying a car is… rarely an enjoyable experience. Scott made it great! I never bought a car from Lia but I did buy two Jeeps from Armory garage. Ironically Lia treated me like gold, and Armory treated me like crap. In fact I have to say honestly that Armory drove me away and into the arms of Lia and I couldn’t be more grateful. If Scott and the Lia team keep up this great customer experience, they will put Armory garage out of business and do the capital region fantastic service. If I had anything negative to say it would be about the finance/appraiser dude who had the bedside manner of a troll, but perhaps he was just having a bad day...Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Headache of a place, poor customer service skills!
by Christian on 10/31/2019I called this place because I had a recall on my vehicle, as well as some concerns with a sound the car was making while it was cold out. When I called, I explained what was going on with my car and the person that answered my call told me… that I should get a “cold diagnostic” and explained that I should drop my car off the night before because it would have to sit in order for them to do it. He also explained that there was a charge of $67-69; somewhere around there for the diagnostic. I was perfectly fine with that; money isn’t the issue anyways but appreciated him explaining so I was not surprised later on. I drop my car off last night, when I got there the guy that helped me explained that it was a $145 charge for the diagnostic. Whatever.. I was a little confused why I was told something different over the phone but still was fine with me. Just wanted my car fixed. The guy explained that someone would call me in the morning to go over what repairs my car might need once the diagnostic was completed. Next day (today): it was about 1pm and I hadn’t heard anything about my car. So I call them, John tells me that he’s waiting for a transmission tech to be free so he can have them take my car for a ride to try and find that noise it’s making and then he would give me a call back. I felt like this was odd because when I originally called for the appointment I told the guy that it only seems to make this noise when it’s cold out and that’s why he recommended leaving it overnight in the first place. At 1pm, it’s not cold outside. And sure enough at about 4pm John calls me back and says that the tech couldn’t find the noise it was making so he’s not recommending any repairs. They were currently working on the recall and that my car would be done in about an hour and a half. I asked him if my car was going to be done today because I have to work in the morning and he said yes. So I make sure I give them enough time and show up at about 6:30; that’s 2 1/2 hours from when he called thinking it’s definitely done. When I get there I told a sales person I was just picking up my car. He asked for my last name and went to look for my paperwork. He comes back and asks what it was again and goes to look again. He comes back out and says I can’t find anything here with this name. So another lady at a desk tries typing my information in the system to look it up and she can’t find it in the system. So at this point I’m kind of pissed, because I feel they didn’t do what they said they were going to; when they were supposed to and now my $20000 car is just “missing”. The sales guy comes back, same answer; can’t find it. And says “I don’t know what to tell you” like as if he didn’t even care that they misplaced my car. So he goes and talks to his manager-Chris. At this point I’m outside looking for my car because now I have absolutely zero trust for this place. The sales guy comes back and says “we found your car, it’s still in the shop. It’s not done so you’ll have to come back tomorrow” I was confused because it was supposed to be done by now. I told him I needed to get to work tomorrow, and he told me “I don’t know what to tell you, come back tomorrow when service is open” now I’m frustrated with this guy not caring, so my girlfriend goes in and asks to speak to his manager and the sales guy says “yeah, but I don’t know what he’s gonna do for you..” then the manager-Chris walks over and my girlfriend asks what is going on with my car and he basically treats us the same way this sales guy did; like he didn’t care and we were a bother. Tomorrow I am going to pick up my car... and I’m never EVER coming back here again. And I recommend that anyone who is looking for a trustworthy place to bring your vehicle to have work done in a timely fashion; steers clear of this place too! The don’t have their prices together, there’s poor communication and they don’t care about their customers. For someone who is quite picky about their cars, takes care of them and is willing to invest money into their cars, they lost my business.My great experience at Lia
by Jennifer on 10/23/2019Did most of the deal on the the phone which saved us a ton of time. Went in and signed paperwork and was on my way.Jennifer, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that our team took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
Thank you for your 5-star review, Harry! We're thrilled to know how pleased you were with Vinnie's support. Congrats on the new Hellcat! Best wishes for awesome travels, from the whole team at Lia CJDR!
by Lia Chrysler Dodge Jeep Ram on 07/29/2024