Customer Reviews of Dana Ford Lincoln
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65 reviews
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Great staff!!
by Zarrella2017 on 01/11/2017ery courteous staff. Warm atmosphere from the minute you walk thru the doors. No pressure at all. They worked with me in crunching numbers, getting the vehicle I wanted & I am completely satisfied with the overall process from beginning… to end. Would highly recommend them. My sales man, Val Beigelman was great!NEVER LEAVE A DEPOSIT WITH DANA FORD LINCOLN OF STATEN ISLAND
by John_M_Queens on 01/07/2017DO NOT EVER LEAVE A DEPOSIT on any vehicle with Dana Ford Lincoln of Staten Island. Upon receipt of my deposit, the salesman Jonathan Taylor and his manager at the time on 10/30/16, claimed that if I didn't take delivery of the vehicle,… the refund was totally refundable. It was after 5 pm on a Sunday (the deposit receipt is dated 10/30/16 @ 5:22pm). The manager told me to just leave a deposit. As they were to be closed by 5pm already, and they told me they "wanted to go home to watch football". They basically took my deposit and pushed me out the door, with only a receipt for the Credit Card deposit transaction and NOTHING ELSE. No Buyers Order, no nothing. Without a test drive, they lead me to believe that I needed to leave a deposit to secure the special low price on that particular vehicle with 0% financing. Told me that they will call me tomorrow after speaking to the bank about financing. Need less to say tomorrow came and noone called me back from Dana Ford Lincoln. So after work, I decided to call around for insurance quotes. Upon learning the high quotes I was getting from insurance companies to insurance this vehicle for full coverage, I decided to not purchase any new car at this current time. I called back the salesman Jonathan Taylor that day and told him I was not going to purchase that vehicle anymore. I explained to him about the high insurance quotes I was getting. I told him I will expect my deposit to be refunded. Jonathan then began to try to persuade me to still go ahead with the purchase. After a few attempts, he then tried to get me to drive to the dealer to meet with their insurance agents for a "better quote".. I then explained to him that after ten different insurance agents quoted about the same prices, I didn't feel the need to waste more time. Jonathan then tried to persuade me to look into a totally different vehicle that I was not interested in at all. I told him at this current time I will just like a refund of my deposit that they all assured me was possible. He told me he will have Glenn Mahoney the General sales Manager call me back. After noone called me, I sent an email to Jonathan Taylor at 10pm on November 1, 2016, which to this day he has yet to return. On 12/30/16 while on three way calling with my Credit Card company and Dana ford Lincoln a cashier named IVY at [contact removed], IVY promised me I will see a full refund back to my credit card with a couple days. After not seeing the refund on my credit card, I called Dan Ford Lincoln back yesterday and Today January 16, 2016 Glenn Mahoney just called and said he didn't know if the vehicle I had a deposit on was still in stock, and after 48 hours after a deposit is taken on it, if it is not delivered by then, he is allowed to sell it. Glenn Mahoney then Claimed there is NO REFUND GIVEN to an APPROVED SALE. How is it an approved sale if I never took delivery ? Remind you I have a letter dated 10-31-16 in my house from Ford Credit stating that the sale was not approved. So Glenn Mahoney and his staff at Dana Ford Lincoln of Staten Island believe they are entitled to keep my deposit and they never even started the vehicle up for me, never moved it from the same spot it was in. Nothing !!!! DO NOT EVER LEAVE A DEPOSIT ON A VEHICLE, THERE IS NO NEED TO. This may take some more of my valuable time, but this is not over. I will update this review at a later time.Excellent Salesman
by kfagan10314 on 12/21/2016I have been leasing cars with Dana for about 6 years now. I always received great service, this time Johnathon salesman and Steve Manager went above and beyond to help me. I drove off their lot with an Escape I never would have thought to… get. I highly recommend Dana for your car buying needs. If you go to Dana ask for Johnathon Taylor as your salesman, you will not leave without being 100% satisfied anda big smile on your face.We are happy you enjoyed your experience at Dana Ford Lincoln. We pride ourselves in our staff and customer service. Enjoy your new vehicle.
Amazing experience
by jhalp718 on 06/15/2016i bought my brand new F-150 from dana and couldnt have had a better experience purchasing a vehicle , clean smooth process and to the point . very friendly sales team and knows what there doing.Happy and satisfied
by Nanas4Babies on 03/19/2016I was very happy with the whole process at Dana. The staff was very professional and aimed to satisfy. I have leased several cars before but this was my best experience. I would highly recommend Dana and Frank Tripoli our salesman. Everyone… was awesome and ready to help. R. Pulice Staten IslandBad Customer care / service
by shokwavboi on 03/08/2016I leased a Ford Edge from another dealership in NJ. The lease ended and I called Dana Ford and asked if they'll accept the car return. The person on the phone said "Sure, not a problem". I brought the car in yesterday 3/7/2016 and was… treated like a second class citizen. They told me they had no room for "my" car and to take it back to NJ. I explained to them the phone call etc and the manager Glenn Mahoney couldn't be more nasty to us. He said he would take the car back if we would lease a new one from them. I said "no" we aren't leasing anymore. He also said if we came from another State (not NJ) and wanted to return the car, he'd take it. Since we can easily drive to NJ - bring it back there. I informed him I was lodging a complaint with Ford Credit. He said "Go ahead". I also told him I would give them bad rating he said "Fine, go ahead, that he didn't care since we were never customers of his". Now I'll never be a customer of his in the future. Why should I get treated like dirt? I phoned and asked if I can return the car with them and they said sure. Ford Credit said it was very unprofessional to treat us as they did. It's bad for the Ford name, and doesn't represent their brand. Never shop at Dana Ford. Just bad customer service.Great first time buyer experience!
by Jla31385 on 03/06/2016Walked into Dana and was immediately greeted by the friendly staff. Nick Squeo, my sales person, got me a terrific deal on a 2016 Ford Fusion with tons of features. His managers Steve Riccardone and Michael Passaro were also great and easy… to deal with. This, being my first lease/new car, was an all around great experience. I highly recommend this dealership!Damage done to vehicle
by ErikLombardo on 02/04/2016I have been buying cars from Dana for the past decade. I have leased 4 cars and bought 1 and never had a problem. Recently I brought my car in for service. When I picked it up it had a large scuff mark and scratches on the front bumper… which was not there before I dropped the car off. I spoke to the service manager Martin about it and he offered to have his crew buff it out. He tried, but the scratch marks were too deep. He had his guys use touch up paint on it but it only made it worse. When I asked to have it repaired properly, Martin told me that I would have to pay. This was unacceptable to me so I attempted to contact the owner Jimmy. After leaving messages for weeks with no response I went back and spoke to Martin. Martin told me that Jimmy didn't care about my issue and that I could take him to court. He then arrogantly offered to give me his business card, and said sue me. I think this type of customer service is unacceptable. Martin has only been there 2 years, and does not appreciate long term customers. As a result of this I would never buy another car there again, and I would advice anyone not to leave there car there for service.The MKZ...this is truly the ultimate driving machine!!!
by tonina04 on 11/19/2015I have been admiring the MKZ since the new model came out in 2013. I finally decided to go for it and visited DANA Ford Lincoln in Staten Island, NY. Kyle Doyle was a fantastic salesman! I originally went in looking for a certified… pre-owned 2013 MKZ but after Kyle explained a few things, I quickly realized I needed to lease a brand new 2016! Since I wasn't too sure on what color to get, Kyle took me and my family to the back lot and asked me to pick one. The selection was unbelievable!!!! Kyle was so knowledgeable and accommodating to our budget and needs. He was also very patient in dealing with my indecisiveness on the color. We finally picked Platinum Dune. When we returned to the office to seal the deal, Kyle made sure he got the price down to where we needed to be! I couldn't have asked for a better salesperson!!! I highly recommend Kyle Doyle for the purchase of your next Lincoln!!!great service
by mmetzger92 on 09/06/2015John Hart made purchasing my first car as easy as it could be! He was kind, thoughtful, and worked with me to get me the car I wanted at the price I could afford. Thank you again John Hart!! I love my new ford fiestaExcellent experience !
by Km1030 on 05/07/2015I just bought a car here last Friday night and had a great experience ! Everyone was very helpful . They got me a great rate ! I love my new Lincoln MKC!The MkC is a great vehicle-- don't forget about your complimentary maintenance-- Chuck or Al will make sure you and your vehicle are well cared for... We look forward to serving you again in the future.
Pleasure to deal with
by DDMSHO on 04/18/2015All were friendly, I knew what I wanted and how much I could afford; they worked with me to get where I needed to be and I was out of there with my new car in 2 hours.excellent experience
by jg24332 on 04/16/2015I purchased a car from Dana Ford and was very pleased with the entire process. My salesman, Tom Hawkins,is very knowledgeable, professional and efficient. He answered all of my questions and offered very smart advice. It was a pleasure… working with such a polite and helpful salesman.Thank you for the great comments about our dealership and Tom-- We're always happy to have feedback especially when it's from a satisfied customer. If there's anything else we are able to do-- please don't hesitate to drop by and see Tom or any of our other teammates!
Amazing Sales Experience!
by 1st_Lincoln on 04/09/2015Dana Lincoln is a Great dealership. I live in Brooklyn about 3 miles from a Lincoln dealership. I caught a train and two buses out to Staten Island, just for their selection alone. When I walked in, the dealer I was supposed to meet was… tied up. They didn't leave me waiting. Anthony Felline stepped in and really took care of me. He showed around the lot, which had a full selection. It's definitely the biggest lot in the 5 boroughs. I was in the market for a 2015 Lincoln MKZ. I told Anthony what features I wanted and he was able to put something together for me that day on the spot. They even gave me a better finance rate than my bank of 5 years. Considering what I had to go through to get out to the lot, he really went the extra mile to make sure I went home with a car that day. They now have a customer for life, and I'd recommend anyone in the market for a Ford/Lincoln their way!Best customer service rep ever 5 stars
by rfied112 on 02/17/2015Found a Dana pre owned online , being from Pennsylvania was a little apprehensive about a new york dealership, set up the appointment over the phone and in emails, drove 2 1/2 hours to get there and found exceptional customer service… and facility. Everyone was extremely courteous and helpful, financing with Mike was a breeze , very well organized and prepared in advance. Beautiful facility. Customer service rep Frank Curry was the best i have ever seen, he spent literally a half hour in the car with my wife explaining all the features in a courteous kind manner and continually asked what else we needed. Car was prepped with a full tank , got a great price and could not be happier. Best car buying experience ever, lot better than my "local" dealerships by far.speed
by SLAMMY1 on 02/12/2015got exactly what I was looking for ( lease )without the haggle for the price I was looking for best experience I ever had in the last 10 years of dealing with themdisappointed
by SI_Resident03 on 02/01/2015I'm an immigrant, came here in america from the Philippines 5 years ago- Never in my entire stay here that I ever felt so aggravated and judged because of my ethnicity. Yes, me and my family was treated poorly by the people of Dana Ford in… Staten Island specifically by the front desk lady. She told us to wait because all the agents are busy. I get that, but after an 1 hour and a half waiting no one even bother to talk nor ask us if we need help or anything that's why I decided to approach the front desk only to find out that she completely forgot about us. I saw smiles on their faces when my wife reacted about the situation. They have looked at us as if we don't belong here. I felt really sorry for my wife and my daughter because I feel that they don't deserve this kind of treatment nor other people like us. I hope this will serve as a warning to the people who read this if you're planning to buy car from Dana Ford Staten Island, make sure you get their attention not like me that just trust them and be a fool to just wait for them.Worst Sales Experience-possess vehicle with title that I haven't paid for
by TMSSC on 01/01/2015I would have given them 0 Stars if possible. On November 25th I experience my worst car buying experience ever. After only looking at one vehicle and driving it(took a total of 20 minutes), I told the salesman that I would like to proceed… buying that one(2011 Ford F150) ..keep in mind I did zero haggling...I specifically asked NOT to have my credit ran as I was going to go through USAA. I was seated in his "office" area in the Lincoln side. I do not know the name of my salesman because he quickly told me he had a sickness and the he had to leave. He turned me over to someone else who was supposed to help me. Before he left I asked him to confirm that they received the loan paperwork from USAA as it was being faxed. I never heard back from him. I was asked however to move from the Lincoln office to the Ford side. I was in one of the sales cubicles for about 10 minutes when another salesman asked me to move to the "bullpen" area. I said sure, but...can someone please confirm my USAA paperwork made it through. They said yes and escorted me to the bullpen area. Never heard back from that gentleman about USAA. About 30 minutes later a finance guy comes up to me and says that he can beat my USAA rate...I found this odd since he surely never ran my credit report since I specifically asked them not to...but bottom line I said "no", I would feel better just using USAA. (Later I found out that they ran my credit report 10 times completely hurting that part of my score). 10 minutes later the finance person comes back and says that if I go with the USAA method, I won't be able to buy the car today. I found this really absurd and told him "fine, I guess your dealership is the only dealership that has this dilemma" and I prepared my stuff to depart. A Finance Manager quickly found me and said that "yes" they can do the USAA method. I then stayed in the bullpen area for 2 hours straight with no one even checking on me. NO TV in that area...just tables and chairs where I got to hear salesman talk to other customers about their private stuff, a DANA SALESMAN complain to another salesman for about 20 minutes on the fact that he wasn't doing anything that day because he heard he was going to get fired anyway....At this point I decided to go get something to eat since it didn't look like they were going to get to me any time soon, so I packed up my things to go eat...in which a salesman came running after me outside and told me "they had been looking for me because I was next"...yeah right. I could then go on to add they stupidity that followed based off the insurance that I had already switched over....but why bother. SO HERE IS THE REST OF THE STORY. THEY NEVER PROPERLY SUBMITTED MY PAPERWORK, SENT ME THE TITLE. I NOW HAVE THE TRUCK, THE TITLE, BUT NOOOOO LOAN. I FOUND THIS OUT WHEN I TRIED TO PAY THE LOAN THAT DOESN'T EXIST. SO ON THE 26TH OF DECEMBER I CALLED TO HAVE THIS RECTIFIED. I CALLED THE FIRST TIME, NO ONE CALLED ME BACK. I CALLED THE SECOND TIME, GOT AHOLD OF A SALES MANAGER WHO WAS SUPRISED BY THE SITUATION, AND WAS GOING TO GET BACK TO ME QUICKLY. TWO HOURS LATER, I CALLED BACK BECAUSE I HADN'T HEARD ANYTHING. THE RECEPTIONIST TOLD ME THAT THE SAME SALES MANAGER SAID HE KNOWS ABOUT THE PROBLEM AND WILL CALL ME BACK. IT IS NOW THE 1ST OF JANUARY...AND I HAVE STILL NOT RECIEVED A PHONE CALL. ARE YOU KIDDING ME!!!!Terrible 1st contact person
by Trying2BuyAcar on 12/17/2014The initial person who answers the phone could be more happier and responsive. She made you feel like you were bothersome. In addition I visited this dealership 3 weeks ago. After seeing the SUV I liked I tried to negotiate a better… deal. They were not budging. I went on Edmunds and true car and found the same vehicle literally 1500 less. When I told Juan the sales mgr he flipped and asked the sales guy in front of me - did you tell her about this site? OMG - really. So I decided not to do business with this dealership. They rather lose business than work with a customer! To add insult to injury the salesmen sitting in the same area were all discussing customers and dissing them for trying to haggle a better price. One said very loudly how a customer only had $2,000 downpayment. His comment was rude in front of a buying customer. The nuts & bolts was that customer was going to finance a $30,000 truck so what if that customer only had $2,000. To hear the salesmen talking like this was far beyond R U D E ... what kind of dealership are you running DANA.????/Good Buying Experience
by BillFord54 on 12/05/2014We bought two Fords from Dana this year. Both times, Mary Graffeo, sales representative, assisted us. we were very pleased with the cheerful, professional and respectful attention she gave us. We viewed multiple vehicles to determine which… best fit our choices and price range and then test drove the vehicles we selected. The staff at Dana were friendly, took time to make full explanations and made us feel welcome and valued. Overall, a good buying experience.Lackadaisical Experience
by pat181 on 10/04/2014Told salesman I was looking to lease a new 2014 SUV and for a good deal. Was shown two SUV's but not offered a test drive. Cars were locked and salesman made no attempt to unlock. Was given a lease price which I told him I would consider.… Found another 2015 SUV at another dealer and was given a better lease price. Went with the other dealer.
About our dealership
Welcome to Dana Ford Lincoln! Located in Staten Island, NY, Dana Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Dana Ford Lincoln a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 855-224-8625 for your No-Obligation Internet Price Quote from our Internet Department.
Amenities
- Complimentary Coffee
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
Sir, All deposits are non refundable, which is stated on our buyers order, which you signed and agreed to. Your deposit is a credit that can be used for up to one year towards the purchase or lease of any vehicle at Dana Ford Lincoln. We are sorry that at this time you have decided not to take delivery of this vehicle. It is not our intent to hold your deposit, but all deposits are used to bind that legal document that you signed. We look forward to seeing you sometime during this year to utilize your deposit, which is on hold for you.
by danaford on 01/09/2017